Novelship Reviews 

Antwoord van Novelship

30 jul 2026

Dear Customer,

Thank you for taking the time to share your wonderful feedback.

We're delighted to hear that you were pleased with your purchase, that your item arrived sooner than expected, and that you had a positive experience with our authentication process. It's also great to know that our Customer Service team was able to assist you throughout your order.

Your kind words, especially your recognition of Ava and the rest of the team, mean a great deal to us. We'll be sure to share your appreciation with them.

Thank you for choosing Novelship. We truly appreciate your support and look forward to serving you again in the future.

Antwoord van Novelship

30 jul 2026

Dear Customer,

We're sorry to hear about your experience and understand how frustrating it must have been.

After reviewing your order, we can confirm that your inquiry regarding the reported lost parcel was thoroughly reviewed by our Customer Service team. The investigation into the delivery issue has since been completed, and the refund process related to your order has been successfully resolved.

We understand that investigations involving lost shipments can take time, as they require coordination with the relevant logistics partners and supporting documentation to ensure the matter is reviewed appropriately. We appreciate your patience throughout this process.

If you have any further questions or require additional assistance, please don't hesitate to reach out to our Customer Service team. We'll be happy to assist you.

Thank you for taking the time to share your feedback, as it helps us continue improving our services.

Antwoord van Novelship

30 jul 2026

Dear Customer,

We're sorry to hear that your experience did not meet your expectations.

At Novelship, every item undergoes an authentication and quality inspection process before it is shipped to the buyer. We take authenticity concerns seriously, and our team carefully reviews each product based on our authentication standards.

As Novelship operates as a marketplace, returns and refunds are processed in accordance with our marketplace policies, and the applicable refund amount and fees are calculated based on the type of return request and the associated processing costs. Our Customer Service team is available to explain how these amounts are determined and to review any questions you may have regarding your case.

If you have any concerns about the authenticity of your item or would like further clarification regarding your return or refund, please don't hesitate to contact our Customer Service team. We'll be happy to review your order and assist you with your inquiry.

Thank you for taking the time to share your feedback. We appreciate the opportunity to address your concerns and continuously improve our customer experience.

Antwoord van Novelship

15 jul 2026

Hi,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how disappointing it must have been to have your order cancelled after receiving several order updates.

As a marketplace, item availability can change throughout the fulfillment process, and in rare cases an order may need to be cancelled if it can no longer be completed. The item may still appear as available if a different seller has since listed the same size on our platform.

We sincerely apologize for the frustration caused and appreciate your feedback as we continue working to improve our customer experience.

Kind regards,

Antwoord van Novelship

30 jul 2026

Dear Customer,

We're sorry to hear about your experience and understand how disappointing it is to have your order cancelled after waiting for an extended period.

Novelship operates as a marketplace, and while we make every effort to fulfill every order, there are rare occasions where an order cannot be completed due to unforeseen fulfillment issues. When this happens, our Customer Service team provides updates regarding the order status and assists customers with the next steps, including any applicable refund process.

If you have not yet received clarification regarding your cancellation or refund, we encourage you to contact our Customer Service team. We'll be happy to review your order, explain the reason for the cancellation, provide an update on your refund status, and assist with any further questions you may have.

We sincerely apologize for the inconvenience caused and appreciate your feedback, as it helps us continue improving our service and customer experience.

Antwoord van Novelship

30 jul 2026

Dear Customer,

We're sorry to hear about your experience and understand how frustrating it must have been while seeking assistance with your exchange request.

After reviewing your order, we can confirm that your request has been processed and completed. We appreciate your patience throughout the process and apologize for any frustration caused by the communication and the time taken to resolve your inquiry.

At Novelship, exchange requests are handled through our Customer Service team to ensure that each request is reviewed in accordance with our exchange process and marketplace policies. We continuously work to improve both our response times and the overall customer experience.

If you have any further questions or require additional assistance regarding your order, please don't hesitate to contact our Customer Service team. We'll be happy to assist you.

Thank you for sharing your feedback with us.

Antwoord van Novelship

30 jul 2026

Dear Customer,

Thank you for taking the time to share your feedback. We're sorry to hear that your return experience was frustrating and did not meet your expectations.

Novelship operates as a marketplace, where orders are sourced from our network of sellers. As part of the order process, every item goes through sourcing, authentication, and quality inspection before being shipped to the buyer. When a return or exchange request is made, the applicable fees are calculated in accordance with our marketplace processes and policies, which help cover the costs associated with handling and processing the request.

We understand that it can be disappointing when the preferred replacement size is unavailable. In such situations, our Customer Service team will review the available options and explain the applicable return, exchange, or refund process based on the order details.

We appreciate your feedback and remain committed to improving our service and supporting our customers throughout their shopping experience.

Antwoord van Novelship

30 jul 2026

Dear Customer,

We're sorry to hear that you were disappointed with your experience.

At Novelship, every item undergoes both an authenticity verification and a quality inspection before it is shipped to the buyer. We understand how concerning it is to encounter an issue with a product after receiving it.

If you experience a problem with your item, we encourage you to review our policy regarding incorrect or defective items here:
https://support.novelship.com/en/article/what-if-i-receive-incorrect-or-defect-item-17vq8r9/

If the item has already been worn, our worn item return policy can also be found here:
https://support.novelship.com/en/article/can-i-return-an-item-if-i-have-already-worn-it-11qa2as/

Should you have any questions regarding your case or require further clarification on our policies, please don't hesitate to reach out to our Customer Service team. We'll be happy to review your inquiry and provide assistance based on your order details and the condition of the item.

Thank you for taking the time to share your feedback.

Antwoord van Novelship

30 jul 2026

Dear Customer,

We're sorry to hear that you were dissatisfied with your experience.

We understand your concerns and can confirm that you have been in contact with our Customer Service team, who has provided updates and information regarding your order status, including the applicable fulfillment timeframe and the estimated dates associated with your order.

At Novelship, we strive to fulfill every order as efficiently as possible. However, as we operate as a marketplace, delays may occasionally occur during the sourcing, shipping, or authentication process, and while we do our best to minimize them, some delays are unfortunately beyond our control.

For more information about our order fulfillment and shipping process, please refer to our Help Centre article: https://support.novelship.com/en/article/what-steps-are-involved-in-the-shipping-process-134ssm3/

If you have any further questions or would like us to review your order again, please don't hesitate to contact our Customer Service team. We remain committed to providing updates and assisting you throughout the process.

Thank you for your feedback.

Antwoord van Novelship

30 jul 2026

Dear Customer,

We're very sorry to hear about your experience and understand how frustrating this must have been, especially after waiting for your order and having difficulty reaching our support team.

Novelship takes order accuracy and customer experience seriously, and we're sorry to learn that your experience did not meet your expectations.

If you were unable to connect with one of our Customer Service agents, you can request to be connected to a live agent through our support channels or contact us directly via email. Our Customer Service team will be happy to review your case, investigate what happened with your order, and provide clarification on the available options based on your specific circumstances.

We sincerely appreciate your feedback, as it helps us improve our services, and we hope to have the opportunity to assist you further.

Antwoord van Novelship

30 jul 2026

Dear Customer,

We're sorry to hear that you were disappointed with your exchange experience.

As Novelship operates as a marketplace, exchange pricing is calculated based on the applicable costs at the time the exchange is processed. Any costs associated with an exchange help cover the fees involved in sourcing and processing the replacement item through our seller network. Our exchange policy and the applicable fees are explained here: https://support.novelship.com/en/article/what-are-the-costs-associated-with-an-exchange-187v15y/

If you have any questions about the exchange quotation you received or would like us to review your case, please don't hesitate to contact our Customer Service team. We'll be happy to explain the charges, review your order details, and assist with any inquiries you may have.

We appreciate your feedback and remain committed to providing a fair and transparent experience for all our customers.

Antwoord van Novelship

21 jul 2026

Hi,

We're sorry to hear about your experience and understand how frustrating it must have been to receive your order after a longer-than-expected delivery time and then find that the shoes did not fit as expected.

At Novelship, all items are shipped from our authentication center after passing our thorough authentication and quality verification process. As we operate as a marketplace with sellers across the Asia-Pacific region, the original seller may be based in different countries. We always do our best to meet the estimated delivery timeframe, although delays can occasionally occur during the fulfillment process.

We also understand your concerns regarding sizing. Sizing and fit can vary between different brands, shoe models, and even individual styles, so the same size may not always provide an identical fit across every pair of shoes.

For more information about our return and size exchange process, including the applicable fees, we invite you to review our policies here:
https://support.novelship.com/en/article/what-is-the-return-policy-7nx5mx/
https://support.novelship.com/en/article/can-i-exchange-my-item-for-a-different-size-25slx8/

Our Customer Service team is available to assist customers with their requests and inquiries and aims to provide support in accordance with our policies and terms.

We sincerely apologize for the frustration this experience has caused and appreciate you taking the time to share your feedback with us.

Antwoord van Novelship

21 jul 2026

Hi,

We're sorry to hear about your experience and understand how disappointing it must have been when the football boots no longer fit your son.

At Novelship, we operate as a marketplace with sellers across the Asia-Pacific region. Every item goes through our thorough authentication and quality verification process before being shipped to the buyer, ensuring that the item meets our authenticity and quality standards.

We understand your concerns regarding the return and exchange process. For more information about our size exchange process and applicable fees, we invite you to review our exchange policy here: https://support.novelship.com/en/article/can-i-exchange-my-item-for-a-different-size-25slx8/

Please note that an additional top-up may be required for an exchange to cover the applicable fees associated with the exchange process, as outlined in our policy.

Our Customer Service team is available to assist customers with their requests and inquiries and aims to provide support in accordance with our policies and terms.

We sincerely apologize for the frustration caused and appreciate you sharing your feedback with us.

Antwoord van Novelship

21 jul 2026

Hi,

We're sorry to hear about your experience and understand how disappointing and frustrating it must have been to encounter an issue with the shoes shortly after receiving them.

At Novelship, we take product quality seriously. Every item is thoroughly authenticated and inspected by our team before it is shipped to the buyer. We also understand the importance of reviewing any concerns raised by our customers and carefully assessing each case based on the available information and applicable policies.

Our Customer Service team is available to assist customers with their requests and inquiries, and we aim to provide support in accordance with our policies and terms. We sincerely apologize if the communication and handling of your case did not meet your expectations, particularly regarding the time taken to provide an update.

We appreciate you sharing your experience and feedback with us. We will continue working to improve our processes and provide a better experience for our customers.

Antwoord van Novelship

21 jul 2026

Hi,

We're sorry to hear about your experience and understand how frustrating it must have been, particularly regarding the delivery timeframe, return process, and communication with our Customer Service team.

At Novelship, we operate as a marketplace with sellers across the Asia-Pacific region. Once an order is placed, the item is sent to our authentication center, where it undergoes a thorough authentication and quality verification process before being shipped to the buyer. While we always do our best to meet the estimated delivery timeframe provided at checkout, delays can occasionally occur during the fulfillment process.

We understand your concerns regarding the return process. Our return eligibility and applicable terms are outlined in our Return Policy (https://support.novelship.com/en/article/what-is-the-return-policy-7nx5mx/), and we encourage customers to review these terms before placing an order. Our Customer Service team is available to assist customers with their requests and inquiries and aims to provide support in accordance with our policies and terms.

We sincerely apologize for the frustration caused by your experience, particularly if our communication did not meet your expectations. We appreciate you taking the time to share your detailed feedback, as it helps us identify areas where we can continue to improve our customer experience.

Antwoord van Novelship

21 jul 2026

Hi,

We're sorry to hear about your concerns regarding the authenticity of your purchase, and we understand how disappointing this experience must have been.

At Novelship, authenticity is one of our highest priorities. As a marketplace, every item goes through our thorough authentication and quality verification process before it is shipped to the buyer. Our team carefully reviews each item to ensure it meets our authenticity and quality standards before it leaves our authentication center.

We take concerns regarding authenticity very seriously, and each case is carefully reviewed based on the available information and the outcome of our authentication process. We also have a dedicated Customer Service team available to assist our customers with their requests and inquiries.

We sincerely apologize for the frustration this experience has caused and appreciate you taking the time to share your feedback with us.

Antwoord van Novelship

21 jul 2026

Hi,

We're sorry to hear about your experience and understand how frustrating it must have been to wait for your order and then find that the size was not suitable.

At Novelship, all items are shipped from our authentication center only after they have passed our thorough authentication and quality verification process. As we operate as a marketplace with sellers across the Asia-Pacific region, the original seller may be located in different countries. However, your order is only shipped to you once our team has authenticated the product to ensure it is genuine and meets our quality standards.

We always do our best to meet the estimated delivery timeframe, although delays can occasionally occur during the fulfillment process due to various factors.

Regarding returns, our process and eligibility are outlined in our Return Policy, which you can review here: https://support.novelship.com/en/article/what-is-the-return-policy-7nx5mx/

Our Customer Service team is also available to assist customers with their requests and inquiries throughout their Novelship experience. We do our best to support our customers in accordance with our applicable policies and terms.

We sincerely apologize for the frustration caused and appreciate you sharing your feedback with us.

Antwoord van Novelship

21 jul 2026

Hi,

We're sorry to hear that your experience with Novelship did not meet your expectations, and we understand your frustration regarding the concerns you raised about the item, sizing, shipping, and customer service.

At Novelship, we are committed to providing a reliable marketplace experience. Every item goes through our authentication and quality inspection process before it is shipped to the buyer. We take authenticity and product quality very seriously, and any concerns raised by customers are carefully reviewed based on the available information and the outcome of our authentication and quality checks.

We also have a dedicated Customer Service team available to assist our customers with their requests and inquiries throughout their Novelship experience.

We sincerely apologize for the disappointment and frustration you experienced. We appreciate your feedback and will continue working to provide a better experience for our customers.

Antwoord van Novelship

17 aug 2026

Hi there, we’re very sorry to hear about your experience and understand how frustrating it must be to still be waiting for your refund after being advised of the expected timeframe.

We want to assure you that we’re committed to assisting with refund-related concerns and would appreciate the opportunity to look into what happened in your specific case. If the refund is still outstanding, please reach out to our Customer Support team with your order reference, and we’ll review the status and work with the relevant team to assist you further.

We sincerely apologise for the inconvenience and appreciate you bringing this to our attention. We hope we can have the opportunity to resolve this for you.