Novelship Reviews 

They advertise quick delivery but its all lies. Mine took 6 weeks and I dont think its real nike anyway. Don't buy from here!!

Dont deal with this company
Ordered from them and waited nearly a month.
Item from taiwan to singapore to my destination.

Item looks like a reject product. Workmanship sucks.

Customer support is nonexistent. To their credit, they did respond but with fundamental information I already possessed and found unhelpful.

I beg of you, please dont buy from novelship

Extremely disappointing experience.

I contacted the company before delivery to cancel my order, as I found after ordering that the size would be incorrect. Despite this, they chose to proceed with shipping anyway. As a result, I’m now being offered a refund of less than half the original amount, due to the fact they are trying to cover their delivery costs, while also being expected to cover return shipping myself.

This does not feel like a customer-first approach. Instead, it gives the impression that the process is structured to favour sellers at the customer’s expense.

I would strongly advise others to think twice before purchasing, particularly if there’s any chance you may need to cancel or return an order.

This wasn’t an easy decision, I must admit. Novelships communication could improve by giving updates on time and correct delivery dates and times could be more accurate. I ordered some Nike Air Max on the 6th and they arrived on the 28th. If you want them for a specific date, forget about it. If you don’t mind the wait and you have patience you might find it worth it when your items arrive.
I guess for my order to come all the way from Singapore it would take time. Now I have my order. I am over the moon and they are 100% Authentic I’ve been buying Air Max since early 2000’s I know a fake. These are a beautiful pair I’ve always wanted and I’m glad I got them. In the future I will look elsewhere first if the delivery is guaranteed to be faster but as a last option I will order again from Novelship. My main argument, just have patience. They are certified ✅

A cunning business, overpriced. Hidden fees

DON'T BUY FROM HERE. THEY ARE HORRIBLE SERVICE AND IF YOU HAPPEN TO WANT A RETURN THEY WILL DECUDT 50% OF THE TOTAL SHOE COST

Took ages to come, trainers were not brand new as described. Yellowed air bubbles, marks, box ripped and taped up. Very disappointing given I spent £475.

Worst. Ordered a Nike Swingman. Size unfortunately was in 'Asian size' even though they advertised as 'US size' since I am normally a US Large apparently the equivalent size is XXL.

Tried to get a refund instead but they lowball you with half the original purchased price amount. Additional to that they expect you to fork out the return package which seemingly for my situation the return tracking price outweighs the refund price they offered. Never ordering from these guys again and I advised others not to!

Very unprofessional website. They are selling fake products, if you want a refund or return label they don’t provide them for you, even if they have a 30-day return policy they keep delaying the process and answering very slow. Very bad customer service, very unprofessional website. Don’t you ever order anything from these scammers.

Poor customer service. Unfair decision with the cancellation and refund. Delayed shipping with unclear tracking. Don’t buy here if you don’t want hassle.

Very disappointing experience with Novelship.
They sent my parcel to the wrong address, which was clearly their mistake, yet they refused to provide any compensation—there was not even any offer of compensation at all. On top of that, their customer service is extremely difficult to reach. Responses are slow, and when they do reply, they don’t actually resolve the issue.
Overall, the whole process has been frustrating and stressful. I expected a much higher level of professionalism and accountability. Based on my experience, I would not recommend using Novelship.

They shipped AFTER the supposed delivery date, and was no longer a the address, had no shipping insurance, and quite sure there’s no quality control & they’re still selling fakes despite having an “authentication” process. And a really really snarky bad attitude in trying to resolve anything, with no fault admitted for their shit systems. NEVER EVER SHOP WITH THEM!!!

As a Buyer, NovelShip experience is very poor.

Delivery:
My first purchase with NovelShip took 3 months to arrives and it is only after I emailed them again to check on the progress.

Customer Service:
Customer Service sucks. I've made a purchase of a wrong shoe size, and immediately request the change the next minutes. They told me that it is not possible unless I pay and addition 30AUD for their 're-inventory' cost even though I've just made the purchase. On top of that, it is also impossible to made the refund at all because of their Cancellation policy. And all this is while the item hasn't shipped from the seller yet, only the payment confirmation.

Lost 98£. They don’t give a refund or exchange if the item doesn’t suits you. Be careful it’s a scam. Pictures on the site don’t match the real product.

This is the first and last time Im ordering sneakers from Novelship.
They took just over a month to arrive, way too long. The shoes were ok but no packaging just a cardboard box no cushioning.
Their tracking system is just weird, its never up to date. To their credit they do answer emails promply but as other customers have said the replies are oftern unhelpful. I think 3 stars is being generous.

I purchased an item from novelship be aware they don’t do returns and play around with you.

Do not buy from Novelship! Total failures, no delivery in sight, excuses after excuses, refusal ro refund. Total scam

Ottima esperienza, acquistate delle Puma bellissime, non solo sono arrivate in una settimana, ma tutto preciso ed accurato. Seri ed affidabili 👍🏽

Biggest scam company out there, i mean biggest. i ordered a gucci hat for 350, get a email 5 days later that they dont have the hat, but they will match me with another seller,i tell them i want to cancel this order, as this is a bait and switch, so they write to tell me ok to cancel my order, but will charge me 65 dollars for a restocking fee, restock what ? lmfaoo, you dont even have the hat i bought , so what is there to restock, this place is your typical asain scammers, the ceo is all over the internet how he is such a great person and this and that, but your out here scamming honest workers, hence the 2.3 star reviews. i would advise everyone to stay away from this company, i should of listened to the others that said to avoid this site. ADDING TO THIS REVIEW, ok so now the hat they tried to scam me with is now back on the site, they clearly dont have this hat, but they relisted it, to scam another innocent person into buying it, just to tell them, they dont have it, and then charge the buyer30% to cancel, some racket these guys have going, site should be shut down !!!!

Terrible customer support. Shoes in warehouse for 2 weeks and still no delivery. I ordered the shoes 6 weeks ago.