I needed to change inception date on my pet ins. Hannah who took the call was extremely helpful and professional and explained that i would have to cancel the policy and start again. She they proceede... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Toon meer
Bedrijf heeft geantwoord
Polly was very friendly and immediately made me feel at ease. She empathised with my situation with my dog which was really lovely and very unexpected. There was no rush and the next steps for my clai... Toon meer
Bedrijf heeft geantwoord
Good customer service, I haven’t made a claim yet but I wanted them to talk me through my renewal quote and policy to make sure everything was covered for my frenchie in case I need to make a claim in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Now Pet
Geschreven door het bedrijf
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Contactgegevens
Verenigd Koninkrijk
- 01992 926006
- nowpet.co.uk
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Conrad 👍
Conrad at Now Pet was great, great customer service, and easy to talk to. 👍
13 mei 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for your review David.
Helpful staff member Polly
Spoke to a lady called Polly today in regards to my dog.
She was extremely helpful, courteous and knowledgeable.
She was able to help me out with all my queries.
A+++++
12 mei 2026
Review zonder uitnodiging
Antwoord van Now Pet
I'm glad to hear that Polly was able to assist you today david. Thank you for taking the time to leave a review.
Polly was really polite & helpful!
Polly was really polite & helpful!
12 mei 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for taking the time to leave a review Grace.
Hannah was very friendly and efficient
12 mei 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for your review Hayley
Excellent experience
Excellent experience - bought policy online very easily, had to call to make one change and it was amended quickly, and the call handler was very friendly and knowledgeable. Would recommend.
8 mei 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Wendy, thank you for taking the time to leave us a 5 star review. We truly appreciate your lovely feedback and are so glad to hear that you would recommend us.
Both the advisor were very helpful and…
Both the advisor were very helpful and professional throughout my enquiries
6 mei 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Gurvinder, thank you for taking the time to leave us a 5 star review. We appreciate your kind comments and are so glad we were able to assist you with your queries.
Very good service fast response very…
Very good service fast response very happy 😊
6 mei 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for leaving us a lovely review. We are so pleased to hear that we were able to provide great service and that we quickly responded to your query.
I had infact swapped policies but rang…
I had infact swapped policies but rang Now to confirm.
Very well managed by Nancy who patiently laid out why I have probably made the wrong decision !!
Will look again next year.
1 mei 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Bill, thank you for taking the time to leave us a 5 star review. We are pleased to hear that Nancy was able to provide you with all the information you need. Please do contact us if you need any further assistance.
Kim was brilliant
Kim was brilliant, had a confusing query regarding invoices sent by the vet and within minutes she was able to answer all my questions. She was incredibly polite and a pleasure to speak to.
Thanks Kim!
5 mei 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for taking the time to leave a review.
It’s great to know that Kim was not only helpful, but also polite and a pleasure to speak with throughout. I’ll make sure your kind words are passed on to her.
Excellent service
Excellent service, although I was kept waiting on the phone for more than 12 minutes. Your Customer service staff member is very pleasant to talk to and she explained the reason for the £12 plus increase but, nevertheless, I was happy to continue to renew the policy.
5 mei 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Julia, thank you for taking the time to leave us a 5 star review and for staying with Perfect Pet. We know renewals can feel like a moment of uncertainty, and we're really glad you decided to stay with us.
Ellie was prompt and helpful with her…
Ellie was prompt and helpful with her reply. Thanks
1 mei 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Lee, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that Ellie was able to quickly respond and resolve your query.
Very helpful
Kim was very helpful at amending my policy and resolving my query quickly.
30 april 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Mark, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that Kim was able to quickly resolve your query.
I thought the payment would come into…
I thought the payment would come into my account a little sooner but all settled now. Thank you
30 april 2026
Antwoord van Now Pet
Hello Karen, thank you for taking the time to leave us a review. We do apologise if there was any confusion around your payment. We are so glad this has now been resolved. If you do have any further queries, please do not hesitate to contact us.
Polly was friendly and helpful
Polly was friendly and helpful, she answered my question quickly and efficiently.
30 april 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Emily, thank you for taking the time to leave us a lovely review. We are so pleased to hear Polly was able to quickly answer your question. We appreciate your lovely feedback.
Retrieved a nearly departing customer
After a really high renewal quotation, Rebecca was very helpful and understanding in my renewal, which led me to decide to stay with Now Pet Insurance
29 april 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Andy, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that Rebecca was able to assist you with your renewal. Thank you for choosing to stay with Now Pet. We appreciate you sharing your experience with us.
TitleTitle: "Diamond" in name only. Left with a £1,500 bill and debt collectors.
Title: "Diamond" in name only. Left with a £1,500 bill and debt collectors.
"Do not be fooled by the 'Diamond' branding or the £4,000 limit. My dog had life-saving surgery, but Now Pet applied hidden sub-limits that were never made clear at renewal. They capped anaesthesia at £250 and hospitalisation at £100, leaving me with a £1,500 shortfall. I am now being charged late fees by my vet because Now Pet refuses to pay for standard clinical care. Currently escalating to the Financial Ombudsman (Case Ref: PNX-6000947-X5W7). Under the FCA Consumer Duty, this product is a failure. Avoid if you want real protection for your pet."
Reply from Now Pet
An hour ago
Hello Julie, I am very sorry to hear this. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number, I will take a further look into this.
I have already exhausted your internal complaints process (TIG-04032606) and received a Final Response. The matter is now with the Financial Ombudsman Service.
27 april 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Julie, I am very sorry to hear this. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number, I will take a further look into this.
Amazing advisor quick and efficient
Amazing advisor quick and efficient
29 april 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for leaving us a 5 star review. We truly appreciate your kind comments.
I had a really positive experience…
I had a really positive experience renewing my pet insurance with Now Pet Insurance. My initial renewal quote came through higher than expected, but after speaking with Conrad, he was incredibly helpful and took the time to review my policy in detail.
He managed to find me a better deal, and I ended up renewing at a cheaper price than my original quote, which was a great result. The whole process was straightforward, and Conrad was friendly, knowledgeable, and genuinely seemed to want to help.
It’s refreshing to receive such good customer service, especially when it leads to saving money. I’d definitely recommend Now Pet Insurance based on this experience.
29 april 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Jane, thank you for taking the time to leave us a lovely 5 star review. We are so pleased to hear that Conrad was able to assist with your with your renewal and that you would recommend us. We appreciate your lovely feedback.
I have renewed for 3 years now.
I’ve renewed with Now Pet for 3 years now. Premiums are pretty decent even though we have a dog with long term meds that we claim for each month. Claims are easy to process and get paid out mostly without quibbles. Just spoke to Robin regarding a claim, and she was really helpful.
29 april 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for taking the time to leave us a 5 star review and for choosing to stay with Now Pet for another year. We are so pleased to hear that you find our claims process easy. We appreciate your lovely comments.
Great to have some advice as quickly…
Great to have some advice as quickly and as easily as a phone call . Much appreciated!
23 april 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Rosy, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you were able to quickly get the information you need.
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