Nutriment Reviews 

Great food, our puppy likes the majority of the options. Delivery is always fast and kept updated so know when it will arrive. Packed well. Only small issue is sometimes there are out of stock products which is challenging when you are doing a large order and can only order a couple of meat choices.

The service is normally excellent although recent delivery was mixed with, I believe, a problem with your receipt of foodstuff from the wholesaler. Now recieved and all good…..although I had to buy some fresh mince to tied me over.

delivered as required. good packaging and on-time

Had problem with order which was immediately rectified by hanks to amazing customer service team.
Wallace- the bulldog can continue enjoying his nutriment😬. He is 5 now and has never left anything in bowl-licked clean every time.

I am so happy with Nutriment, firstly because my puppy loves this food and she is fussy and secondly, when I placed an order and the delivery company DPD did not deliver it when they said, I contacted Nutriment and they reshipped it to me straight away. They were polite and very understanding on the phone, excellent customer service! I was so impressed with the lady who helped me.

Really good product, good price, very fast delivery

Very quick refund even though it was my mistake . Great food for our animals

Loving the great quality, super delivery as indicated and my puppy tucks into every mouthful and is gaining weight weekly. Thank you

My dogs love their food, go crazy for chicken!♡♡

My new rescue loves this food 🙂, there is lots of choice, ordering was easy and delivery and communications was good.

I got a sarcastic and slightly mocking response to my query about nutrition. Never mind, there are plenty of other really good dog food companies out there

The delivery was left outside gate at mid-day with heat wave and over 30 degrees. The driver didn’t ring the door bell although I was waiting at home. Some food boxes were completed defrosted. It could have been worse with all frozen food being defrosted if I hadn’t kept checking the delivery arrival.

I had some of my delivery defrosted on arrival I know this extreme weather didn’t help Erin issued me a refund straight away .. excellent company to deal with and my pups are enjoying their raw nutriment diet

Good food for Bengal cats. Mine are roughly 16 week year old kittens. However, delivery is bad. Considering it’s frozen food, they just leave it outside the door. Had this twice.

Ordered food to be picked up , apparently a 4 hour wait! had to pay by waiting for email invoice!
whilst i realise I am only a small buyer and customer and that your company has got bigger , you should not forget the loyal customers that have been with you for over 11 years; in this instance I was very disappointed with the service I received, but upon reflection I can see the reasoning behind the change of company structure.

Always deliver really quickly meaning the dog doesn't go hungry. Always packaged well and arrives in perfect condition. The low-purine product is perfect for our dog who has suffered from pancreatitis in the past

We have been with Nutriment for years and have always been impressed with service and products

I’ve just had an order delivered, and I am again very disappointed. I live in the Highlands and thus have a “two day” delivery (it’s never two days from the notification of despatch). From previous terrible experience ordering through nutriment, I know only to order on a Monday very first thing to ensure that my delivery is despatched on time so that the delivery company don’t reject the delivery if it doesn’t get here by Friday (they don’t deliver on a weekend).

I ordered this on Monday morning and received an email that the products had been despatched on Tuesday. I thought everything was fine. The delivery company delivered the box on Thursday (three days from despatch). When I opened the delivery everything is fully defrosted! There is no wool packing or freezer packs in either of the boxes which is therefore obvious why this has defrosted. I understand you have advised previously that the products can be refrozen again, but they’re not just a little defrosted, they don’t even feel cold. I’ve sent a photo of the delivery, to show there was just a bit of paper in one box (I presume to keep cold, but it was literally a torn half A4 piece of brown paper), that’s it!!

I am have honestly tried to stay with Nutriment as a customer. I started with them with my previous dogs about five years ago. I have always had large dogs and have spent / would spend a large amount with them. I feel extremely let down by Nutriment and I’m contemplating swapping over to Bella and Duke. I sent a complaint and have heard nothing, they honestly don’t care.

Service, ordering and delivery very efficient

Its really a shame I've had too many issue with my orders and the food. I started using them to try my small dog on the raw food diet, from the first order the food was turning up defrosted and when I complained they were quick to offer compensation but they still praised their packaging choice, even though this became a regular issue over two further orders. Also, I spoke to CS to query the bone content and was reassured the bone was grounded down to a powered consistency. However I was picking out quite large (for a small dog) pieces of bone from every serving. Over time my dog also started getting intestinal blockages and so i chose to ditch the raw diet and move her on to the semi steamed version, as this doesn't have bone and was similar to 'Different Dogs' consistency which she would digest. However, again if the food wasn't defrosting the packaging was insufficient and the food was getting damaged in transit. I've had two compensations by this company because of their failures in receiving the items defrosted or damaged. When has all been documented, since the last issue I'm having to chase them for a response and refund and still weeks later nothing. I've made a final order from them so i can ween my dog off it whilst i go back to 'Different Dog' food was never defrosted or damaged, unfortunately she doesn't gobble it down like she does this but their customer service and failures do not appear to be taken seriously. Otherwise I would have no issue stayed with this company i they could just fix the transit problems. They don't seem to care. Also lots of bone fragments in the raw food which is the reason i came to them in the first place. Real shame.