Nutriment Reviews 3.689

My dogs only eat food from nutriment the beef they love it and the delivery is much quicker then it was

The invoice had an entry saying sorry some items out of stock
But i was still charged for them ? it took a few emails but eventually I received a refund
I was a bit put off had I not checked I would've been overcharged
I gave them the benefit of doubt and placed another order after 5 days of nothing
After contacting I was informed there was a glitch and the order wasn't processed
Although payment was ? I was told the order would be despatched and arrive in a few days
after another 5 days of no parcel I emailed again And ended up being offered a refund
As second parcel has disappeared ?
Erin customer services replies very quickly and is straight on sorting the problem
shame there's not another Erin in other departments 3 to 5 days for refund
what a waste of my time

A very good service. The food was delivered very quickly, and still fully frozen.
Thank you Nutriment.

Best food for any spaniel types such as cockerpoos etc.
No more visits to the vets with anal problems. This resolves all those problems whilst providing great nutrition in easy to store and serve portions.
Your dog will thank you for it

i'm a new customer having just collected my 8 week old puppy and placed 2 orders now - the breeder recommended Nutriment as she has been feeding her pack with it for years - customer service and communication has been very good and whilst I can't obviously provide a personal view of the taste of their products my puppy does cartwheels around me every time I am preparing his meals!

This food was highly recommended & my dogs actually love it. Good range, great communication & fast delivery.
I’ve now set up a subscription. It’s a really easy way to get great dog food 🐶

The ordering process is easy and delivery very prompt indeed.

Fantastic product, good customer service.

Delivery is getting later and later and sometimes not even on the same day, when the food defrosts it smells off, I think it’s because it’s not left in a refrigerator, this has happened a few times and if it happens again I’m not ordering anymore

I love this food but ordering it direct was a bit of a messy disaster. The box had not been well handled by the courier and the packaging allowed too much room for movement so my sausages of raw meat were well and truly bashed. I emailed to let Nutriment know but never heard back. So I may in future only buy from stockist instead of getting it delivered.

I haven’t recive any order , I suppose to pick it up from the ho but I haven’t receive any text or email saying is ready to pick up .

Your front of house employees need more management support to keep customers informed of stock availability., following being out of stock.

Your systems are slow, collection at appointed time should be swifter. Chairs for waiting customers in shop required.

Put up with it at moment as product is good., however you nearly lost me to another raw meat provider.
Just hope service improves.

Since we started using Nutriment about 5 years ago, they have improved massively. Their website is very intuitive now and makes it easy to re-order. Their deliveries are 100% reliable and efficient, sometimes arriving the next day, but never a wait longer than 2 days. The quality of the food has never wavered and our dogs love it.

First class service and delivery

No response from chat, could not find a phone number. Order was delayed with no explanation. Eventually replied saying awaiting stock for one item so order was put on hold. Advised to just remove item as food needed urgently which was done. Should have been given the choice straight away.

1st order arrived defrosted, 2nd order arrived defrosted so soft I can put my thumb into the meat 5KG of meat wasted, its smells off, cannot understand why they dont use adequate ice packs and good insulation. Looks like they are cutting corners trying to be green, this is starting to show by the amount of people complaining. What a waste of meat trying to have less packaging, well it's not really green if the meat cannot be consumed and throw away what a waste! Ive complained twice now and its fallen on deaf ears, I think they think we will just put up with it but I won't Ill take my business somewhere else as their frozen product do not arrive frozen. It's a waste of animal produce to be chucked away. Ive told nutriment that their insulation packaging is useless but they are not remedying it and still doing the same thing I think I'll try and report this in a consumer report as its not fair on the customer. What a waste of my time and my money in the bin. Useless!

Easy to order. Great service

Fast and efficient service orderd on Thursday arrived by Saturday.
Great product our kitten loves it

All dogs love it and reasonably priced. Great service and fast delivery..