I am extremely please with the quality of the raw nutriment food. My two frenchies skin and coat are in great condition, they love the food and they don't smell. I have found the staff very friendly a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Our dog has had nutriment raw food since he was a puppy (now 6), and has always enjoyed it. It's quite expensive overall so he gets some raw and some kibble, but it always feels like good quality. The... Toon meer
Bedrijf heeft geantwoord
It would have been a 5 star review as my dog loves this food BUT you have changed the lid for a plastic cover so I will now have to decant the remaining food into a reusable container with a lid. I bu... Toon meer
Bedrijf heeft geantwoord
Ordering very easy, product arrived in two days , very pleasant courier, also liked the new packaging ( cardboard) instead of pollystiren. Well done.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Dierenverzorgingswinkel
- ook in
- Dierenwinkel
- Fabrikant van diepgevroren levensmiddelen
- Veevoerhandel
- Voedselfabrikant
- Voedselproducent
Over Nutriment
Geschreven door het bedrijf
Established in 2013, Nutriment has revolutionised the world of raw feeding. With complete dedication to Biologically Appropriate Raw Food (BARF) and a commitment to animal health and happiness, the team at Nutriment is unreservedly passionate about bringing raw feeding solutions to dogs and cats around the world.
Our fundamental principle is absolute quality, which is the highest priority for everything that we do here at Nutriment. From ingredient selection to recipe formulation, production processes to distribution and customer service, our stringent quality standards must be met at every step of our product journey. Shop starter packs We believe in sourcing premium British ingredients wherever we can, to deliver essential, high-quality nutrition to our canine and feline consumers. Our carefully selected variety of raw meats and fish, biologically appropriate vegetables, and nutrient-dense superfoods are innovatively combined in our recipes to produce uncompromising, high-quality and nutritious raw foods that promote optimal health for dogs and cats. Expertly designed by our in-house nutritionists, with consultation from industry professionals and veterinary partners, Nutriment’s premium raw food is the ultimate raw feeding solution.
All of our food products are manufactured by hand with great attention to detail at Laverstoke Park Farm, our countryside production facility in Overton, Hampshire. With organic certification and ethical approaches to farming and sustainability, we are extremely proud to maintain this approach to the manufacture of our award-winning raw food products.
Nutriment’s extensive raw food portfolio for dogs and cats includes our core range of complete raw feeding solutions, raw treats for cats and dogs, and supplementary meal solutions for at-home recipe formulation and health support. We strive to tailor raw feeding to the individual needs of dogs and cats, to ensure that their health and happiness can be supported as much as possible with their diet.
We are committed to continually developing sustainable and environmentally-friendly policies here at Nutriment. We use recycled plastic in our packaging, ensure our shipping and logistics team operates efficiently and work with Red Tractor assured farming partners. We also promote community and charity work. Get directly in touch with us to find out more.
Nutriment Starter Packs Available!
Geschreven door het bedrijf
- New to raw? Check out our special Starter Pack offers!
- Our Starter Packs are at a discounted rate and contain everything you need to start you on your raw journey! https://www.nutriment.co.uk/raw-dog-food/raw-dog-food-starter-packs
Fast, reliable delivery
Fast, reliable next day deliveries available
Order before 1pm Monday-Thursday for next day delivery
Contactgegevens
Enterprise House, Bridge Road, GU15 2QR, Camberley, Verenigd Koninkrijk
- 0127663554
- management@nutriment.co
- nutriment.co.uk
4,3
Uitstekend
4K reviews
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Heeft 87% van zijn negatieve reviews beantwoord
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Would rate it a 0 if i could
Would rate it a 0 if i could. awful company. awful customer service, wouldn’t recommend to anyone
7 augustus 2026
Review zonder uitnodiging
Antwoord van Nutriment
Hi Gracie,
We’re genuinely sorry to hear that you’ve been left feeling so disappointed with your experience with Natural Instinct. We completely understand how frustrating it must be when you feel that the service you received has not met the standard you expected from us.
We can see that your order has now been refunded, and we’ll be in touch with you directly to discuss your experience further and understand what went wrong.
We’re sorry that we’ve let you down on this occasion, and we really appreciate you taking the time to share your feedback with us. We hope we can have the opportunity to address your concerns and learn from your experience.
Kind regards,
Jamie
Antwoord van Nutriment
Hi Lou,
We’re really pleased to hear that you were happy with the speed and efficiency of your Nutriment delivery.
Providing a reliable service from order to delivery is important to us, so it’s great to know everything arrived promptly. We really appreciate you taking the time to share your feedback.
Kind regards,
Jamie
Excellent customer service
Excellent customer service, so helpful polite and efficient.
Called back as promised in the conversation.
1 augustus 2026
Antwoord van Nutriment
Hi Lorraine,
We’re delighted to hear that you received such helpful, polite and efficient service from our team.
It’s especially great to know that we followed through on the promised call back. Providing a reliable and personal service is really important to us, so your kind feedback is very much appreciated.
Kind regards,
Jamie
Very easy to order delivery on time
1 augustus 2026
Antwoord van Nutriment
Hi Susan,
We’re really pleased to hear that you found the ordering process so easy and that your delivery arrived on time.
Making the whole experience as simple and reliable as possible is really important to us. We appreciate you taking the time to share your feedback and your support.
Kind regards,
Jamie
Consistently good
Consistently good. I have been using Nutriment to feed my dogs for over 8 years. Always receive a great quality product and service.
28 juli 2026
Antwoord van Nutriment
Hi Lucy,
Thank you so much for your wonderful 5-star review!
We're incredibly grateful for your loyalty over the past 8 years. It's fantastic to hear that you've consistently received great quality products and service from us. Knowing that you've trusted Nutriment to feed your dogs for so long means a great deal to the whole team.
Thank you for your continued support, and we look forward to providing you and your dogs with the same high standard for many years to come.
Kind regards,
Jamie
Always great delivery
Always great delivery, good food the dog actually likes. Can’t go wrong with Nutriment. Highly recommended.
29 juli 2026
Antwoord van Nutriment
Hi John,
Thank you so much for your kind review.
We're delighted to hear that you're happy with both our delivery service and the quality of our food. It's even better to know your dog enjoys their meals, that's exactly what we love to hear!
Thank you for your recommendation and for choosing Nutriment. We really appreciate your support and look forward to continuing to provide great products and service.
Kind regards,
Jamie
The parcel was delivered on time
The parcel was delivered on time. It was great to have a time window for delivery.
27 juli 2026
Antwoord van Nutriment
Hi Susan,
Thank you so much for your 5-star review!
We're delighted to hear your parcel arrived on time and that you found the delivery time window helpful. We really appreciate you taking the time to share your experience, and we hope your dog enjoys their meals. We look forward to serving you again soon!
Kind regards,
Jamie
Antwoord van Nutriment
Hi Katrina,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear you think our food is one of the best raw options available. Providing high-quality, nutritious meals for dogs is at the heart of everything we do, so your feedback means a lot to us.
Thank you for your support, and we look forward to continuing to feed your four-legged friend for many years to come!
Kind regards,
Jamie
We love the steamed cooked food and all…
We love the steamed cooked food and all their treats! Amazing!! ❤️
24 juli 2026
Antwoord van Nutriment
Hi Izzy,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you love our gently steamed cooked food and treats. It's wonderful to know they're such a hit, and your kind words mean so much to the whole team.
Thank you for your continued support, and we look forward to providing your dog with many more delicious meals and treats in the future!
Kind regards,
Jamie
Antwoord van Nutriment
Hi Scarlett,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found the ordering process easy and that you were pleased with our prompt delivery and customer service. Providing a smooth experience from start to finish is something we always strive for, so it's great to know we met your expectations.
Thank you for taking the time to share your feedback. We really appreciate your support and look forward to serving you again soon!
Kind regards,
Jamie
My opinion is that there is nothing…
My opinion is that there is nothing gently steamed about this food at all. It appears to be exactly the same as any old cheap wet dog food. The kind of food my dogs are absolutely not interested in. Not what I was hoping for at all.
21 juli 2026
Antwoord van Nutriment
Hi Daisy,
We’re sorry to hear that our Gently Steamed food didn’t meet your expectations and that your dogs weren’t interested in it.
We understand that every dog has different preferences, but we’d certainly like to understand more about your concerns with the product. If you have any photographs or further details you’d like to share, please feel free to email them to customerservice@nutriment.co and our team will be happy to look into this further for you.
Thank you for taking the time to share your honest feedback. We really do value hearing from our customers and would appreciate the opportunity to look into your concerns.
Kind regards,
The Nutriment Team
Great customer service
Ordered on Saturday and received my order this morning. Very transparent communication, efficient delivery and the order was packed really well too, with the raw food still frozen. Excellent customer service, I will be using your company going forward ☺️
28 juli 2026
Review zonder uitnodiging
Antwoord van Nutriment
Hi Laura,
Thank you so much for your lovely review.
We're delighted to hear that your order arrived promptly and that you were pleased with the communication, delivery, and packaging. It's especially great to know your raw food arrived still frozen, just as it should.
We're also thrilled to hear that you'll be using us going forward. Thank you for choosing Nutriment and for taking the time to share your experience, it really does mean a lot to the whole team.
We look forward to serving you and your dog again soon!
Kind regards,
Jamie
Poor subscription service and customer service
As a subscriber to 6 weekly dog food delivery and I have been disappointed and disgusted by the service provided by Nutriment. Of my 5 orders, 40% have failed to be delivered on time- at times there was a 10 day delay. When contacting customer service to gain clarify on order updated and the service I was met with extremely rude staff who were unable to apologise or accept any fault. I have now cancelled my subscription service and will be taking my custom elsewhere
23 juli 2026
Antwoord van Nutriment
Hi Katie
Thank you for taking the time to leave your review.
Firstly, I'd like to sincerely apologise for the experience you've had. Reading your feedback, I completely understand why you've been left feeling so disappointed. Delays of this nature are simply not acceptable, particularly when you've chosen a subscription service with the expectation of receiving your dog's food reliably every six weeks.
I'm also very sorry to hear about your experience with our Customer Service team. We pride ourselves on supporting our customers with empathy and professionalism, so it's disappointing to hear that you felt your concerns weren't acknowledged or that we failed to apologise for the issues you encountered.
We appreciate that after experiencing delays with 40% of your orders, your confidence in our service has understandably been affected. This is certainly not the experience we want any of our customers to have.
We'd really like the opportunity to discuss this with you personally and better understand what happened. One of our management team will be giving you a call to talk through your experience in more detail and see if there's anything we can do to put things right.
Thank you again for bringing this to our attention, and we're truly sorry for the inconvenience and frustration this has caused.
Kind regards,
Jamie
Better after upgrade and reorg
I am using Nutriment for more than 15 years now. After sorting out minor niggles following their reorganisation and main storage upgrade, they are back to their normal operations, and I believe they now have subscription helping to organise your furry friend's feeding process.
15 juli 2026
Antwoord van Nutriment
Hi Max,
Thank you so much for taking the time to leave us such a thoughtful review.
We truly appreciate your incredible loyalty over the past 15 years and are so grateful that you've continued to support Nutriment throughout the changes we've made along the way.
We understand that periods of change can sometimes come with challenges, and we really appreciate your patience and understanding while we worked through those improvements. It's fantastic to hear that you're happy with our service again and that our subscription option is helping to make feeding your furry friends even easier.
Thank you again for your continued trust and support. It means a great deal to the whole Nutriment team, and we look forward to continuing to provide your pets with quality nutrition for many years to come.
Kind regards,
Jamie
Awful awful awful
Didn’t receive order
Was told another one would be sent immediately next day delivery - didn’t arrive
I called to ask - and was told there were no notes to say I had called twice before
So no food , had to very quickly source another food ( we all know what changing foods for your dog means ) customer service full of false promises , and even got snotty when I’d finally said are you joking me - turns out it wasn’t in stock , and wasn’t going to be in stock - a month of having my money - several calls , and just rude
15 juli 2026
Antwoord van Nutriment
Hi Karen,
Thank you for taking the time to leave your review.
We are truly sorry for the experience you’ve had. This is absolutely not the level of service we want our customers to receive, and we completely understand your frustration, especially when you were left without your dog's usual food and had to arrange an alternative at short notice.
We can see that a refund has now been processed for you, but we appreciate that this does not undo the inconvenience and frustration caused.
One of our management team will be reaching out to you directly to discuss this further, understand what happened, and ensure your concerns are properly addressed.
Thank you for bringing this to our attention, and again, we sincerely apologise.
Kind regards,
The Nutriment Team
The food and treats are all good…
The food and treats are all good quality. They always deliver quickly and the customer service staff are friendly, professional, and efficient.
22 juli 2026
Antwoord van Nutriment
Hi Barbara,
Thank you so much for taking the time to leave us such a lovely review.
We're delighted to hear that you're happy with the quality of our food and treats, as well as the delivery service you receive from us.
It's also fantastic to hear your kind words about our Customer Service team. We always strive to provide friendly, professional, and efficient support, so it's wonderful to know this has been your experience.
Thank you again for your continued support and for choosing us. We really appreciate your feedback and look forward to continuing to provide great products and service for you and your pets.
Kind regards,
Jamie
My order was delivered the day after I…
My order was delivered the day after I ordered the rabbit. My dog has allergies and that is the only one that suits her. No itching or diarrhoea. Definitely order again.
21 juli 2026
Antwoord van Nutriment
Hi Lesley,
Thank you so much for taking the time to leave us your lovely review.
We're delighted to hear that your order arrived quickly and, most importantly, that you've found a food that suits your dog's needs.
It's wonderful to know that our rabbit recipe has been a great fit for your dog and that you've seen such positive results. We understand how important it is to find the right food, especially for dogs with allergies, so we're really pleased we can be part of your dog's feeding journey.
Thank you again for your support and for choosing us. We look forward to continuing to provide your dog with food they enjoy.
Kind regards,
Jamie
Excellent quality cat food
Excellent quality cat food. But unfortunately my cat, Mr Tibbs died...not because of the food!
28 mei 2026
Antwoord van Nutriment
Hi Ken,
Thank you for taking the time to leave us your review.
We're so sorry to hear about the passing of Mr Tibbs. Losing a beloved pet is incredibly difficult, and we'd like to send our heartfelt condolences to you.
We're grateful that you took the time to share your experience with our cat food. It means a great deal to hear that you were happy with the quality of our food and trusted us as part of Mr Tibbs' care.
Thank you again for your support, and we hope you have many happy memories of your time together with Mr Tibbs.
Kind regards,
Jamie
The best dog food out there
The best dog food out there. Always arrives super fast, customer support is responsive and amazing if needed, and the best part is that my dog is absolutely addicted to their food. Super recommended
14 mei 2026
Antwoord van Nutriment
Hi Eran,
Thank you so much for taking the time to leave us such a fantastic review.
We're absolutely delighted to hear that you've had such a positive experience with us, from our delivery service and customer support to the quality of our food.
It's always amazing to hear that pets are enjoying their meals, and we're thrilled that your dog loves our food so much!
Thank you for your kind words and recommendation. Your support means a great deal to the whole team, and we look forward to continuing to provide your dog with food they love.
Kind regards,
Jamie
My very fussy Dogue loves it
My very fussy Dogue de Bordeaux (French Mastiff) loves it.
The website is easy to navigate and their deliveries are always on the specified date.
2 juli 2026
Antwoord van Nutriment
Hi Bradley,
Thank you so much for taking the time to leave us your lovely review.
We're delighted to hear that your very fussy Dogue de Bordeaux is enjoying our food! We know how rewarding it is to find something that your dog truly loves, and we're so pleased we can be part of their feeding routine.
It's also great to hear that you've found our website easy to use and that your deliveries have been arriving as expected. We always aim to make the ordering process as simple and reliable as possible for our customers.
Thank you again for your kind words and support. We really appreciate you choosing us and look forward to continuing to provide your dog with food they enjoy.
Kind regards,
Jamie
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