First of all, I’m obsessed with this brand’s line. They are paving the way for people to truly feel seen and thought of in every item they make. You can feel the intention that went into their designs... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Aubrey helped me fix an issue I had with a recent purchase. A hole developed from the stitching coming undone less than 2 weeks after receiving my favorite pajamas! I sent the nuuds team a couple pict... Toon meer
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10/10 customer service experience. Aubrey went above and beyond to correct something that was out of their control and even followed up with me to make sure I was taken care of when I didn’t respond f... Toon meer
Bedrijf heeft geantwoord
I ordered 3 pieces during their huge sale. I received 2 of the pieces but didn’t receive the 3rd . I contacted customer service and received an email the next day. Unfortunately that piece had sold... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
nuuds is your not-so-average yet elevated basics clothing brand made for any and every body.
Contactgegevens
Verenigde Staten
- nuuds.com
4,8
Uitstekend
4K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Excellent customer service
Excellent customer service! I had an issue with my order and they worked with me to get it fixed since the item was sold out.
27 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Thanks for the feedback, Becca! We’re so glad we could help you find a solution, even when that first item was sold out. Giving you that personal, helpful support is what we’re all about, and we really appreciate you being a part of the nuuds community. 🤎
Camille was so helpful
Camille was so helpful. She went above and beyond to make sure I was happy after I messed up my own order and missed out on the product I had been trying to buy. Thank you for the great customer service!
26 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Thanks so much for the shoutout, Rochelle! We're so glad Camille could jump in and help get your order sorted. We always want to make sure you're taken care of, so we're happy we could help. Thanks for being part of the nuuds community! 🤎
Nuuds, clothes and service 5 stars
The quality of clothes is so nice, and long lasting. The customer service is so kind, with any issues or items that may have gotten oversold, they always reach out with an offer of how to fix- so kind!
27 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Thank you so much for the kind feedback, Caroline! We are thrilled to hear that you love the quality of our pieces and that our team has been able to support you so effectively. Providing proactive and thoughtful solutions is our top priority, and we truly appreciate you being such a valued part of the nuuds community! 🤎
Customer Service
I ordered 3 pieces during their huge sale. I received 2 of the pieces but didn’t receive the 3rd . I contacted customer service and received an email the next day. Unfortunately that piece had sold out. I was given a refund and also a gift card to use at another time. I appreciated the prompt response to my issue. The two pieces I did receive were amazing quality!! Thank you Nuuds and your customer service representative Aubrey!!
25 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Sue, thanks so much for the kind words! We’re so glad you’re loving the quality of your new pieces. We’re really sorry about the mix-up with the third item, but I’m so happy to hear Aubrey got it all sorted out for you. We really appreciate your support and can’t wait to see you back at nuuds soon!
Excellent Customer Service
The customer service team reached out about an item I purchased that was no longer in stock and went above and beyond to make it right. Their response made me feel valued as a customer.
And the quality of items I did receive were excellent!
23 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Katie, thank you so much for sharing your feedback! We are so happy to hear that our team was able to make things right for you and that you felt valued throughout the process. It’s wonderful to know you’re loving the quality of the items you received, and we truly appreciate your support. We look forward to seeing you back at nuuds soon!
Great customer service and follow up!
25 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Heidi, thank you so much for the kind feedback! We are thrilled to hear that you had a great experience with our team and appreciated our follow-up. We truly value your support and look forward to seeing you back at nuuds soon!
I had to reach out the last 2 orders…
I had to reach out the last 2 orders and both time I had great customer service.
26 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Thank you so much for your feedback, Carie! We are thrilled to hear that our team was able to provide you with great service during your last two orders. We truly appreciate your support and look forward to serving you again soon!
Great customer service EVERY SINGLE…
Great customer service EVERY SINGLE TIME!!!!
13 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Anchalpreet, thank you so much for your kind words! We are thrilled to hear that you consistently have a great experience with our team. We truly appreciate your support and look forward to providing you with the same excellent service next time!
Sizing is way off
Nuuds materials are great and soft, but the sizing is so off and it's too expensive to guess if it's going to fit you.
I bought the Bayside set at a discount, and after looking at both sizing guide and reviews sized up from to a large (afterall it is lounge wear) while I'm normally a medium SOMETIMES a large. The pants are great, even a bit big but the top is so tight in not even sure I'll wear it. So disappointed, but really glad I didn't pay full price!
27 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hey Ang E, thanks for being honest with us. We’re so happy you’re loving the quality and softness of our fabrics, but we’re really sorry the fit of your Bayside set was a letdown. We totally get how frustrating sizing issues can be when you're shopping online. We’d love to help you out with this, so please reach out to our team at help@nuuds.com so we can make things right!
Love Nuuds
I have had such a great experience with their customer service. We have things for me, my daughter and husband. Great quality and comfy clothes
25 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Hannah, thank you so much for the wonderful review! We are thrilled to hear that you and your family are enjoying the quality and comfort of our pieces. It’s a joy to have you all as part of the nuuds community, and we look forward to serving you again soon!
Antwoord van Nuuds
Hi Abby, thank you so much for the kind feedback! We are thrilled to hear that you had a fast and easy experience with us and that you found our team to be so friendly. We truly appreciate your support and look forward to seeing you again soon!
Nuuds fan
I have ordered from Nuuds a handful of times and have needed to exchange a couple of times. It has always been an easy process and I love the products. Stylish and comfortable clothing. Customer service has been top notch.
26 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Shelli, thank you so much for sharing your experience! We are thrilled to hear that you love our products and that our exchange process has been seamless for you. Providing top-notch service is our priority, and we truly appreciate your loyalty to the nuuds community. We look forward to your next order!
Aubrey was so sweet with helpful…
Aubrey was so sweet with helpful support and even offering a discount code because an item was sold out. Nuuds CS is literally the best!
25 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hey Sara, thanks so much for the shoutout! We’re so glad Aubrey could help you out—we’ll be sure to pass that along to her. We really appreciate the support and are stoked to have you with us!
Camille was fantastic
Camille was fantastic, extremely kind and very helpful! She resolved my issue quickly without fuss, it was refreshing because I can’t say the same for other experiences with other brands I’ve had lately.
26 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Christina, thank you so much for the kind words! We’re thrilled to hear that Camille provided such a seamless experience for you. Delivering quick and stress-free support is always our goal, and we’re so glad we could hit the mark. We appreciate you choosing us and are happy to have you with us!
Aubrey provided great customer service
Aubrey provided great customer service, she was so helpful in answering my questions that I had about a couple items out of stock. She even sent me a code for my next order and added me to the waitlist for the items! She went above and beyond!
25 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hey Bridget! Thanks so much for the shoutout. We’re so happy Aubrey could help you track down those items and get you set up for your next order. We’ll be sure to tell her how much you appreciated her help—thanks for being part of the nuuds family!
Nuuds Baby
I’ve been a nuuds customer since launch day and have never had a bad experience with the customer service team. This time Aubrey was especially helpful and incredibly quick to respond. Thanks for being the best team all around!
Ps I am so glad that I ordered the sports bras. They are perfect for Muay Thai. I’m a B/C depending on the bra style and I wanted something that would hold but not be too tight. These are it!
25 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hey Arianna! Thanks so much for sticking with us since day one—we seriously appreciate it! We're so glad Aubrey could get you sorted out so quickly. It’s awesome to hear our sports bras are crushing it during your Muay Thai sessions, too. Thanks for being such a great part of the nuuds family!
Customer service is very kind &…
Customer service is very kind & efficient!
25 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Leighann! Thank you so much for the kind words. We are thrilled to hear that you had such an efficient experience with our team, and we truly appreciate your support!
Very impressed with my recent…
Very impressed with my recent interaction with customer service. They texted me and asked if I needed anything and so I responded that I was having troubles adding my gift card. Within a few minutes Lauren helped me and I was able to complete my purchase. 5 stars!
23 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Jolene, thank you so much for the 5-star review! We’re thrilled to hear that Lauren could jump in and help you get your gift card sorted so quickly. We love being able to provide that extra bit of support when you need it, and we’re so glad you were able to complete your purchase. Thanks for being part of the nuuds family!
I love the Nuuds brand
I love the Nuuds brand . I receive many compliments when I wear the clothing . I also buy items for my daughters as gifts . They too love them as well .
26 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hey Lisa! Thanks so much for the sweet review. We’re so happy to hear you’re loving our pieces and sharing the nuuds love with your daughters—that seriously means the world to us! It’s awesome to know our clothes have become a staple for your family. Thanks for being such a big part of our community!
Impressive customer service
It was my first time encountering a problem with my orders with Nuuds. One item was missing from my order. Turned out they ran out of stock. They did apologize and offered to refund my item right away and gave me options if I would like 20% off or 25 dollars gift card for my next purchase. Their products aren’t exactly cheap but I like this company and the whole Denner Fam. Anyway, Aubrey the customer service agent was so nice and accommodating. I didn’t feel pressured or ignored at all. Customer service is awesome!
24 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Daryl, thank you so much for sharing your experience! We’re so sorry about the stock issue with your order, but we’re thrilled to hear that Aubrey could turn things around and make the process easy for you. We truly value your support for our team and the Denner family, and we can’t wait to have you back soon!
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