First of all, I’m obsessed with this brand’s line. They are paving the way for people to truly feel seen and thought of in every item they make. You can feel the intention that went into their designs... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Aubrey helped me fix an issue I had with a recent purchase. A hole developed from the stitching coming undone less than 2 weeks after receiving my favorite pajamas! I sent the nuuds team a couple pict... Toon meer
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10/10 customer service experience. Aubrey went above and beyond to correct something that was out of their control and even followed up with me to make sure I was taken care of when I didn’t respond f... Toon meer
Bedrijf heeft geantwoord
I ordered 3 pieces during their huge sale. I received 2 of the pieces but didn’t receive the 3rd . I contacted customer service and received an email the next day. Unfortunately that piece had sold... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
nuuds is your not-so-average yet elevated basics clothing brand made for any and every body.
Contactgegevens
Verenigde Staten
- nuuds.com
4,8
Uitstekend
4K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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I didn’t receive my entire order and…
I didn’t receive my entire order and Camille was quick to resolve the issue.
25 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Thank you so much for the feedback, Megan! We are so glad to hear that Camille was able to resolve that for you quickly. We always want to make sure your orders arrive perfectly, and we appreciate you giving us the chance to make it right. Thanks for being part of the nuuds community! 🤎
Kind and thoughtful customer service
I recently ordered from nuuds and had a small problem with my order. Aubrey from the nuuds team responded to my question so quick, and did everything she could to help me! Truthfully the mistake was my fault and I was super bummed. However, Aubrey was so kind and thoughtful to offer a solution to help me. Thank you so much!
23 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Thank you so much for the kind feedback, Katie! We are so happy to hear that Aubrey was able to assist you and provide a solution for your order. We always strive to be as helpful and supportive as possible, and we truly appreciate you being part of the nuuds community! 🤎
Pearl was so helpful in assisting me…
Pearl was so helpful in assisting me with an order issue and processing my refund so quickly. Everyone on the NUUDS team is always so professional and helpful. The clothes are the best too!!
15 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hey Meredith! Thanks so much for the 5-star shoutout. We’re stoked to hear Pearl could get you sorted so quickly! We love that you’re consistently having a great time with our team, and we’re so happy you’re loving your new pieces. Thanks for being such a great part of the nuuds family!
I was a bit disappointed by a missing…
I was a bit disappointed by a missing credit that was supposed to be issued right away when I did a return, and was hoping to use it for a drop. There was a bit of a hiccup and initially the item I was planning on ordering sold out but luckily I was able to finally order once my credit was reissued. Not sure exactly what happened or where the disconnect was with the instant credit not being sent but happy that it was finally figured out! Camille was great to check in on the issue and make sure it was sent after Pearl initially reissued the credit.
23 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hey SJ, thanks for being patient with us! We’re super sorry about the delay with your credit and the stress of your item selling out. We’re so glad Pearl and Camille were able to jump in and get it all fixed up for you. Thanks for sticking with us—we’re so happy to have you in the nuuds family!
I needed to swap sizes on a sweater
I needed to swap sizes on a sweater; NO PROBLEM! This is not the first time I have reached out to Nuuds. Their Customer Service is FANTASTIC! They are quick to email back or text back, and are so helpful, pleasant and professional!
24 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Diane! Thank you so much for the wonderful feedback. We’re thrilled to hear that our team has made your exchanges so seamless and easy! Providing quick, professional, and friendly support is our top priority, and we’re so glad we could hit the mark for you again. We truly appreciate you being a loyal part of the nuuds family!
Camille and nuuds customer service has…
Camille and nuuds customer service has been great. They have gone above and beyond!
24 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Alexa, thank you so much for your kind words! We’re thrilled to hear that Camille and our customer service team provided you with such an excellent experience. We truly appreciate your support and are so happy we could go above and beyond for you!
Aubrey was helpful and super quick to…
Aubrey was helpful and super quick to respond!
22 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Brianna, thank you so much for sharing your feedback! We are thrilled to hear that Aubrey provided you with such quick and helpful service. We’ll be sure to pass your kind words along to her, as she’ll be happy to know she made a positive impact. We truly value your continued support and look forward to serving you again soon!
Excellent customer service
I ordered a swim top and bottom. The bottom was oversold so they refunded. Then I was sent the wrong top, and didn’t receive a top that I ordered. They refunded me and their customer service was super efficient and helpful.
23 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Shanice, thank you so much for sharing your feedback with us. We are so sorry for the mix-up with your order, but we are thrilled to hear that our team was able to resolve these issues for you quickly and efficiently. Providing a positive experience is our top priority, and we truly appreciate your patience and your support. We hope to have the chance to provide you with a perfect shopping experience next time!
Camille was more than accommodating…
Camille was more than accommodating with some issues I had with a couple orders. Being from Canada the returns are not easy but Camille more than made up for it. Thanks so much!
23 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Emily, thank you so much for your kind feedback! We are thrilled to hear that Camille provided such excellent support and went above and beyond to assist you with your returns from Canada. We truly appreciate your patience and your continued support of nuuds—we’re so happy to hear that Camille made such a positive impact on your experience!
Shout out to Camille
Shout out to Camille. She was professional, responsive and helped me with my issue with my past order. Seriously the customer service has really turned around and keeps me coming back.
23 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Christina, thanks so much for the shout-out! We’re so happy to hear that Camille took such good care of you. It’s awesome knowing our team is hitting the mark, and we really appreciate you sticking with us. We can’t wait to help you out again soon!
Customer service has been absolutely…
Customer service has been absolutely incredible to work with. Quick responses and extremely helpful!
23 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Jamee, thank you so much for your kind words! We’re thrilled to hear that you’ve had such an incredible experience with our customer service team. We always aim to be quick and helpful, and we truly appreciate your support!
5 star customer service!
There was a mishap with my order during the sale with one of my items being unavailable. They went above and beyond to fix the issue by giving me several options to remedy the situation. Camille with customer service was extremely helpful and quick! I have always loved the Nuuds brand and now I can greatly appreciate their team too with my experience!
23 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Megan, thank you so much for your kind words! We are thrilled to hear that Camille provided you with such prompt and helpful support to resolve the issue with your order. We truly value your loyalty to the nuuds brand, and it means the world to us that our team could turn things around for you. We appreciate your support and look forward to your next order!
The best customer service. Period!
Aubrey was so kind and helpful when I sent a message asking about an item I ordered but never received. Sadly, it was oversold during the sale so they couldn’t send it but she immediately offered a few different options to help and added me to the waitlist in case it ever became available again! Every experience I have had with their customer service team is unmatched. Nuuds is the absolute best!
23 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Skylar, thanks so much for the shout-out! We’re so sorry about the mix-up with your item, but we’re thrilled to hear Aubrey took such great care of you. We really appreciate you sticking with us and are so happy to know you’ve had such a great experience with our team. We can’t wait to help you out again soon!
Amazing customer service
Had an issue with the free sweatshirt not loading to my cart and an item going out of stock after I ordered. The customer service was next level and so helpful. Responded quickly and solved every issue. Your customer service is killing it, you should be so proud of what you're doing there!
19 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Lyssa, thank you so much for the kind words! We’re thrilled to hear that our team was able to provide such high-level support and resolve those order issues for you so quickly. We strive to make every experience seamless, and we’ll be sure to pass your praise along to the team. We truly appreciate you being a part of our community and look forward to serving you again soon!
Customer service people are helpful
Customer service people are helpful and clear communicators. They also do try to make things right and are very fair. I did buy a top and then it was over ordered so I didn’t get it, but they made it right!
18 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Samantha, thank you so much for sharing your feedback. We are sincerely sorry that your item was oversold, but we’re so glad to hear that our team was able to make things right for you. We truly value your fairness and your support, and we look forward to providing you with a seamless experience on your next order!
Aubrey assisted me with the…
Aubrey assisted me with the unassistable and I am very happy.
I have had several interactions with various Nuuds Team members and they have all been very helpful.
18 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hey Paulette, thanks so much for the shout-out! We’re stoked to hear that Aubrey took such good care of you and that you’ve had such great experiences with our team. We really appreciate you sticking with us and are so glad you’re feeling well taken care of!
There was a problem with my order when…
There was a problem with my order when I received it. I reached out for support and the problem was fixed immediately!! Thank you so much for the great customer service
22 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Thank you so much for your kind words! We are thrilled to hear that our support team was able to resolve your issue quickly. Providing excellent customer service is our top priority, and we truly appreciate you taking the time to share your positive experience. We look forward to serving you again soon!
Camille was incredibly helpful and…
Camille was incredibly helpful and responsive with my recent order. She couldn’t have been kinder, and her willingness to quickly resolve my mistake made me love Nuuds even more. She was so easy to communicate with, provided excellent customer service, and truly made my day!
23 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Allison, thank you so much for your kind words! We’re thrilled to hear that Camille provided such a helpful and positive experience. Our team strives to make every interaction seamless, and we’re so glad she could help resolve your order quickly. We truly appreciate your support and look forward to seeing you again soon!
I absolutely love Nuuds and have always…
I absolutely love Nuuds and have always had great experiences with their clothing. The quality, fit, and comfort keep me coming back for more.
Recently, I placed an order for an item that unfortunately ended up being oversold. While that was disappointing, the way the situation was handled completely exceeded my expectations. Aubrey from customer service was phenomenal—kind, professional, responsive, and genuinely helpful throughout the entire process. She made me feel valued as a customer and turned a frustrating situation into a positive experience.
Outstanding customer service like Aubrey's is a big reason why I'll continue supporting Nuuds. Thank you for making things right and for standing behind your customers!
22 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Julie, thank you so much for your kind words! We’re thrilled to hear that Aubrey provided such a helpful and professional experience. We truly regret that your item was oversold, but we are so glad that our team could turn that situation around for you. Your continued support means the world to us, and we look forward to providing you with more great experiences in the future!
Wonderful customer service
One of my orders from the sale came with an issue, Aubrey was wonderful at helping me fix it. Just all around a great company!
22 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Haley, thanks so much for the shoutout! We’re so happy Aubrey could get that sorted for you. We really appreciate your kind words about the team, and we can’t wait to see you back at nuuds soon!
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