First of all, I’m obsessed with this brand’s line. They are paving the way for people to truly feel seen and thought of in every item they make. You can feel the intention that went into their designs... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Aubrey helped me fix an issue I had with a recent purchase. A hole developed from the stitching coming undone less than 2 weeks after receiving my favorite pajamas! I sent the nuuds team a couple pict... Toon meer
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10/10 customer service experience. Aubrey went above and beyond to correct something that was out of their control and even followed up with me to make sure I was taken care of when I didn’t respond f... Toon meer
Bedrijf heeft geantwoord
I ordered 3 pieces during their huge sale. I received 2 of the pieces but didn’t receive the 3rd . I contacted customer service and received an email the next day. Unfortunately that piece had sold... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
nuuds is your not-so-average yet elevated basics clothing brand made for any and every body.
Contactgegevens
Verenigde Staten
- nuuds.com
4,8
Uitstekend
4K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Everyone has been very helpful and…
Everyone has been very helpful and quick response.
17 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Alisha! Thanks so much for the shout-out. We’re so glad our team could get you sorted out quickly! It’s awesome to hear you had such a great experience, and we really appreciate you being part of the nuuds community. Hope to see you back again soon!
Pearl responded promptly to my email…
Pearl responded promptly to my email and provided an easy solution! 5 star service!
17 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Elizabeth! Thank you so much for your kind words. We are thrilled to hear that Pearl provided a prompt and easy solution for you. Providing top-tier service is our goal, and we’re so happy to have you as part of the nuuds community. We look forward to serving you again soon!
Customer service question
Needed an answer to a gift card question. They are always so quick with responses and kind with them.
14 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Jordan! Thank you so much for the kind words. We’re thrilled to hear that our team was able to provide you with a quick and friendly response regarding your gift card. We truly appreciate your feedback and are so happy to have you as part of the nuuds community!
Camille was so helpful when I…
Camille was so helpful when I experienced a small issue. The Nuuds team made me feel important and promptly replied. Highly recommend this team and the products they provide. Can’t wait for my next purchase.
17 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hey Amanda! Thanks so much for the awesome review. We’re stoked to hear that Camille took such good care of you and that you felt totally looked after. We’re always working to make sure our service is top-notch, so it really means a lot to us that you're loving everything. Can’t wait to see you back for your next haul!
Nuuds obsessed
I love my nuuds clothes! My current obsession is the pointelle pajamas. The softest thing you'll ever wear. I also wear the cotton tank body suits regularly, have multiple hoodies and love my slinky tees and vintage shorts. Basically, you can't go wrong.
17 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Thanks so much for being such a loyal nuuds fan! We’re so glad you're loving your pointelle pajamas, bodysuits, and tees—they really are the softest. We totally agree that they’re super versatile, and we’re so happy you’ve found so many pieces you love!
Aubrey was so helpful
Aubrey was so helpful. Nuuds has the best customer service team!
16 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Thank you so much for your kind words! We are thrilled to hear that Aubrey provided you with such a wonderful experience. Our team strives to be as helpful as possible, and we truly appreciate your support. We’ll be sure to share your feedback with Aubrey!
Customer service is TOP KNOTCH
Customer service is TOP KNOTCH! I had placed an order and something didn’t arrive. I reached out and they responded immediately and took care of it the same day! Pearl was wonderful in helping me! I love the care they put towards their customers.
16 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Thank you so much for your kind words! We are thrilled to hear that Pearl was able to resolve your issue so quickly and provide you with such a positive experience. We truly pride ourselves on the care we put into supporting our customers, and we’ll be sure to pass your feedback along to her. We appreciate you choosing nuuds!
Nuuds by far has one of the best…
Nuuds by far has one of the best customer service teams out there! Camille answered my question during one of their busiest times within hours! This brand will always always be my go to and the customer service is just the cherry on top!
10 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Thank you so much for the kind words! We are thrilled to hear that Camille provided you with such a wonderful experience. We strive to be as responsive and helpful as possible, even during our busiest times, so we truly appreciate your loyalty and your support of the nuuds team!
Super kind customer service
I was in touch with Aubrey through the help@nuuds email. She was so kind, and responded very quickly about an exchange I wanted to make. The process was super easy, and I really appreciated how kind she was even through email!
17 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Thank you so much for your kind words! We are thrilled to hear that Aubrey made your exchange process so easy and provided such a positive experience. We truly pride ourselves on being responsive and kind, and we’ll be sure to share your feedback with her. We appreciate your support!
I’m so thankful that Nuuds customer…
I’m so thankful that Nuuds customer service is so helpful. Pearl was amazing and took care of my issue quickly and promptly. Nuuds customer service goes above and beyond any other company that I have dealt with. Much appreciated
16 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Kim, thanks so much for the kind words! We’re so happy to hear that Pearl took such good care of you. We love going the extra mile for our customers, so it means a lot to know you had such a great experience. Thanks for being part of the nuuds community!
Customer Service team was very quick to…
Customer Service team was very quick to get back with me and was able to solve the issue I had with my order and applying the free gift with purchase. Appreciate they're so easy to work with.
6 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Nichole, thank you so much for the feedback! We’re thrilled to hear that our team was able to resolve your issue and help you get your free gift with purchase. We truly appreciate your kind words and are so glad you found the process easy. Thanks for being a part of the nuuds community!
Camille was so helpful!
I had the best customer service experience today with Camille! During the sale I didn’t actually add the free sweatshirt to my cart and didn’t notice. When I realized what I had done I reached out to see if there was any way possible to still get one. Camille got back to me so within hours and was so helpful! She looked into my orders, let me know my options and was able to get me a sweatshirt! I’ve never had such a great customer service experience, the nuuds team really is the best!
16 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Alea, thank you so much for sharing your experience! We’re thrilled to hear that Camille was able to help you out and get that sweatshirt added to your order. We strive to provide the best service possible, so it’s wonderful to know you had such a positive interaction. Thanks for being a loyal part of the nuuds community!
Nuuds customer service is top tier
Nuuds customer service is top tier! I had an issue with pricing on a sale item. I emailed the customer service team and they responded promptly and refunded the price difference. Great customer service!
16 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Sabrina, thank you so much for the kind words! We’re thrilled to hear that our team was able to resolve the pricing issue for you so quickly. We pride ourselves on providing top-tier service, and it’s wonderful to know you had such a positive experience. Thanks for being a valued part of the nuuds community!
I reached out to Nuuds about my recent…
I reached out to Nuuds about my recent order from the sale and was helped by Audrey and she offered 5 star service! I’ve always loved Nuuds & their service is 10/10!
16 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Lisha, thank you so much for the kind words! We’re thrilled to hear that Audrey provided you with such an excellent experience. We strive to offer top-tier service to our community, so it’s wonderful to know you had such a positive interaction. Thanks for being a loyal part of the nuuds community!
Great customer service experience with…
Great customer service experience with Aubrey. She was fast and kind and while I didnt have an issue with my order she was super accommodating with my ask even though most companies would have probably given a fast "sorry, can't do that". I'm super appreciative.
16 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Jessica, thank you so much for sharing your feedback! We are thrilled to hear that Aubrey was able to assist you and provide such a positive, accommodating experience. We strive to go above and beyond for our community, so it’s wonderful to know you felt well taken care of. Thanks for being a part of the nuuds community!
The product is of poor quality
The product is of poor quality, and customer service and support are extremely bad.
When I contacted them for a refund, I received no response whatsoever. Terrible!
16 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Dear Châu Minh, please accept our sincere apologies for your negative experience. We strive to maintain high standards for both our product quality and customer service, and it is evident that we failed to meet those expectations in this instance. We kindly request that you contact us directly at help@nuuds.com with your order information so that we may investigate this communication delay and address your refund request promptly. We welcome the opportunity to resolve this matter to your satisfaction.
The best customer service!
Had the best customer service interaction with Camille today! I had placed an order during the sale large enough for the free sweatshirt and the sweatshirt didn’t end up getting added to my cart. Camille was very quick to help and come up with a solution! Unfortunately the sweatshirt was out of stock but she was able to still provide an alternative. The best!!
15 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Leah, thank you so much for sharing your experience! We’re thrilled to hear that Camille was able to assist you and provide a great alternative when that sweatshirt went out of stock. We strive to provide the best service possible, so it’s wonderful to know you had such a positive interaction. Thanks for being a loyal part of the nuuds community!
Aubrey was so much help on my…
Aubrey was so much help on my exchange/return. I will most definitely be ordering from nuuds again because of the high quality customer service.
15 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hi Colin, thank you so much for the kind words! We’re thrilled to hear that Aubrey made your exchange process easy and provided you with such a positive experience. We truly appreciate your support and look forward to seeing you again soon!
Antwoord van Nuuds
Hi Chelsea, thank you so much for the feedback! We are thrilled to hear that you had a seamless experience with our exchange process. We appreciate you being part of the nuuds community and hope you love your new items!
Pearl was quick to respond and so…
Pearl was quick to respond and so sweet, she offered to fix my problem even though it was my mistake!
15 juni 2026
Review zonder uitnodiging
Antwoord van Nuuds
Hey Olivia! Thanks so much for the sweet shout-out. We’re so glad Pearl could jump in and get that sorted for you! We always want to make sure you're taken care of, so it’s awesome to hear you had such a great experience. Thanks for being part of the nuuds crew!
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