Oceanus Swimwear Reviews 

190
•
TrustScore 3 uit 5

2,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I’ve had bad experiences with similar high end brands that makes beaded products and I have to say this really delivered on all accounts. I even had one piece that didn’t really fit my chest the way t... Toon meer

Beoordeeld met 1 van de 5 sterren

If I could give this company negative stars I would. I ordered £470.50 worth of goods on the 6th April 2026, received order confirmation etc. 4th May I started questioning the non arrival of my orde... Toon meer

Beoordeeld met 5 van de 5 sterren

Oceanus is by far my favourite swimwear brand!! Quality pieces and top customer service as well. You will always get so many compliments when you wear their swimwear! Highly recommend their cover ups... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Admittedly, Customer Services is courteous, that earns the 1 star, whilst they lie to you. More than 3 months in, no item. Every query has promised dispatch ‘tomorrow’. No dispatch happens, no trackin... Toon meer

Bedrijfsgegevens

  1. E-commerceservice

Geschreven door het bedrijf

Oceanus is on a mission to redefine swimwear and empower women. Designed with the intention of turning heads, each piece in the collection evokes a sense of self-expression to help women stand out and feel powerful. The brand exudes confidence through its unique textures without compromising on sustainability. Each piece is made from recycled, eco-friendly materials and hand embroidered with Swarovski crystals. Oceanus reflects the confident attitude of 80s glamour evening wear which is a constant reference point for the brand. Hannah Attalah noticed a gap in the market for fashion led swimwear and created a brand that stands for fashion forward design with a focus on women and making them feel more body confident. Hannah’s expertise and skills derive from fashion and business studies followed by extensive industry practise of developing textiles and embroidery for luxury design houses. Hannah developed a unique design - a hybrid of glamorous evening-wear and functional swimwear. Oceanus disrupted the industry and is experiencing rapid growth globally. The brand has the launched in department stores globally and is stocked worldwide and is continuously featured in the press.


Contactgegevens

2,8

Gemiddeld

TrustScore 3 uit 5

190 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 42% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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2,8

Alle reviews

(190)

42 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Very great customer service

I just placed my order this morning. I didn’t realize they make all their swimsuits handmade which makes delivery time much long. I sent an email and got a very fast reply. Long story short, they were able to send me the swimsuit I ordered in a different color so I am able to wear it before my trip. They even sent me pictures of the colors to compare them to each other. The customer service so far has been excellent and I am excited to receive my swimsuit!

30 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Literally the worst

Literally the worst. Ordered a £250 swimsuit beginning of June, it came end of July in a cheap pink plastic delivery bag, wrapped in paper. it was awful and gaped under the armpits, I’m big busted and it was baggy all around the bust, felt and looked so cheap. Sent it back with tracking, it arrived there the next day. This was now a month ago! I have emailed multiple times and no response at all!!!! I’ve now left a comment on their Instagram I’m assuming they will delete. Anyone saying they’ve had a good experience I’m doubtful. Do not order a thing from them. Maybe go to the shop in London if you really do want something but I recommend shein over this lot.

21 augustus 2024
Review zonder uitnodiging
Logo Oceanus Swimwear

Antwoord van Oceanus Swimwear

Dear Victoria,

We have tried reaching you several times Please contact us directly at customerservices@oceanusswimwear.com so we can address your concern.

Best,
The Oceanus Team

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service! Received my reply within couple of hours and got my order shipped out next day! Dress is of good quality and perfect fit!

15 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Oceanus? Avoid at all costs

I placed an order in june for an off the shelf standard fashion item made by ‘july child’ and listed as in stock ready to ship on a 2-3 business day service in the size i need. Subsequently received an email stating the order is being ‘made by artisans’ and would take >26 business days to ship - basically meaning they dont have the advertised stock (i know the maker has none in stock which is why i ordered from a third party retailer, in the first place having seen it advertised as in stock and ready to ship). Multiple emails to customer service requesting a refund have subsequently been completely ignored over a nine dey period and my money is now stuck with this retailer (who lists no contact number). After writing this review in eerly july they contacted me, saying delivery was organised. Another month later? Still my money is with them, no updates, no replies to my requests for news / a refund if item is not in stock. AVOID at all costs and please do not fall for the copy and the hype. Appalling!

11 juli 2024
Review zonder uitnodiging
Logo Oceanus Swimwear

Antwoord van Oceanus Swimwear

Dear Jon,

We have tried getting in touch with you several times. Please contact us directly at customerservices@oceanusswimwear.com so we can address your concern.

Warm Regards,
The Oceanus Team

Beoordeeld met 1 van de 5 sterren

Beautiful pieces, terrible unfulfilled service.

I placed my order on 28th April and they confirmed on the website and email that the order will take 14-21 business days with delivery date 2nd June. It’s been 27 business days, I have emailed with no response. I have commented on their Instagram and they deleted my comment. I have sent them a DM on Instagram and still no response. Such a shame as the company seemed legitimate with beautiful pieces, but here I am after having spent over £600 without even a response.

Do not fall for their beautiful advertising of their pieces, they post all day but fail to respond once you’ve given them your money.

EDIT: They responded to my emails and were kind enough to offer a free swimsuit along with 20% off next order, however, until now, they have only shipped “part” of my order as per their confirmation. It still took far too long to ship and they clearly haven’t finished my order but claim it’s a customs issue.

28 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

SCAM SCAM SCAM

SCAM SCAM SCAM! NO PRODUCT SENT OUT! AVOID!

20 mei 2024
Review zonder uitnodiging
Logo Oceanus Swimwear

Antwoord van Oceanus Swimwear

Hi Thea, Is there any chance you can provide us with your order number or email associated with your purchase? As we can't find details linked to this name.

Beoordeeld met 1 van de 5 sterren

Upset

Got into contact with the owner who was helpful and got customer service to tell me they shipped they item after a month of no updates. They said they would update me with my tracking number but still hard to believe the item ever shipped because I never got a tracking number still. I definitely feel scammed.

5 april 2024
Review zonder uitnodiging
Logo Oceanus Swimwear

Antwoord van Oceanus Swimwear

Hi Kelli, I can see that you ordered on March 12th and emailed us from a Yahoo email. As we explained, Microsoft is having a global server issue with Yahoo emails. Additionally, as stated on our website, our turn around time is 21 business day. As per tracking supplied to you, this was sent out to you on April 5th and delivered to you on April 11th.

Beoordeeld met 5 van de 5 sterren

WOW!!! 5 stars!!!

I bought the Talia dress last year and after only wearing a few times some of the beads came away. I emailed customer service to ask if this could be fixed. They have sent me a brand new dress! I am speechless! This is the most coveted item in my wardrobe so was over the moon when they said they would replace it. Can’t thank you guys enough! I will forever be a loyal customer!!

2 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT ORDER

Before I ordered I asked would my swimsuit arrive by April 1st. They told me yes and that they’ll make my order a priority if I sent the order number. I never received an update after the confirmation email. I ordered February 27th giving enough time for it to be made. After I emailed them they told me they’ll receive my order that week (March 18th) here we are 5 days before my trip and still no tracking number or nothing. Now I am out of $200 and a swimsuit for my birthday.

26 maart 2024
Review zonder uitnodiging
Logo Oceanus Swimwear

Antwoord van Oceanus Swimwear

Hi Briana, I hope all is well. I can see that you ordered on February 27th and we shipped this March 27th. Our standard timeframe at this time was 21 business days and we apologize if this has caused you any stress, however, this was delivered to you on March 29th.

Beoordeeld met 1 van de 5 sterren

Do not buy

Placed an order two months ago Received nothing after the confirmation email. Emailed the company numerous times with absolutely no reply. Don’t seem legitimate at all

11 maart 2024
Review zonder uitnodiging
Logo Oceanus Swimwear

Antwoord van Oceanus Swimwear

Hi Paulina, thank you for reaching out. I can see that you have placed an order on the 2nd of Feb. We have been trying to reach you via contact details provided. There is a global issue with the Yahoo server, where all emails are bouncing back coming from Microsoft provided emails.
We are trying to contact you via alternative methods.

Kind regards,

Customer service team

Beoordeeld met 5 van de 5 sterren

Glamour & Elegance!

I was delighted to receive the ‘Callie’ one-shoulder white swimsuit as a surprise birthday present. My gift arrived beautifully packaged and when opened, I was taken aback by the outstanding quality, and luxurious feel of the fabric, and, when on, this created a beautiful figure hugging silhouette. The multicoloured beadwork and metallic embellishments create a highshine adding elegance and glamour to this swimsuit. The overall look reminded me of old style Hollywood glamour with a nod to the ‘Versace’ creations of the 1980s. I am delighted to own such a beautiful creation from award winning brand ‘Oceanus’, and will certainly cherish my special, beautiful, elegant birthday gift.

9 januari 2024
Review zonder uitnodiging

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