Dormeo Octasmart Reviews 

They say it is a king size mattress but when you put it on the bed it turns out to be smaller, after a time it starts to sag

Again tried to resolve my complaint after my recent trustpilot review...waste of time...I'm now taking them to County Court. Stay away from Dormeo!!!

We bought an octosmart mattress had it for just over 2 years and it now has 2 huge dips. Which shouldn’t happen I emailed customer services no response whatsoever so much for a 15 year guarantee not worth the paper it’s written on wouldn’t touch this company with a barge pole

After waiting 4 week this topper arrived. Its the worse purchase I have made. Its uncomfortable. Wake up with painful joint Never had a rest full night sleep since I got it. Not worth over £200 I paid.

There is not a hope of the OCTAsmart topper recovering after 6 months, never mind 12 months. Further advice taken but by looking at the reviews now I'm not surprised, I just hope you never paid the price we paid for a product that was "delayed" and then unfit for purpose within less than 6 months. If it costs me the same to ship it back I will. Please add your topper tag number to the review.

If you read the warranty it mentions several times that an increase in softness is not covered, this is because they know it will go soft.
We have had ours just over 4 years and it is now unusable as it is so soft you sink right through it and can feel the base below.

Feels like I have to roll up a hill when I turn over towards the middle of the bed! Disappointed.

After reading the reviews after the fact, I'm not even going to attempt a warranty claim. So to start with, it took twice as long to arrive than stated. There was no free pillow delivered. Reading the warranty, all the costs to send and redeliver products replaced under warranty are at the consumers cost. The mattress was ok for about a month,then the dip started to form on both sides. It is now quite deep and your held in that position. The old spring mattress this replaced was more comfortable. Please unlike me do your research, these products are total rubbish with a gimmick of a warranty.

I purchased the Dormeo Octasmart Mattress in May 2022 for my wife, who is bravely battling cancer. Unfortunately, after approximately 18 months of use, we noticed a significant sinking in the main sleeping area. Concerned about the quality, I promptly lodged a warranty complaint with Dormeo. An engineer from the company visited our home, and following a thorough inspection, assured us that it was indeed a case for replacement. However, to our dismay, the official report received from Dormeo stated that no fault was found. When I called Dormeo seeking clarification, I was provided with various reasons related to their tolerance policy. Despite this, Dormeo failed to provide a satisfactory explanation as to why a mattress sinking by 1.5 cm in the main sleeping area was not covered by their policy, nor was it mentioned in the warranty information. I strongly advise against buying or trusting Dormeo and recommend staying away from this company. Conversely, I have had a positive experience with Nectar, a company that demonstrated professionalism by promptly replacing a mattress with a similar issue after four years.

Crapist mattress ever slept on. Claims about superb Knights sleep lasts about a month! Not long after was able to return date a hole developed in mattress that I couldn't move out of whilst turning over in my sleep. It kept waking me up doing so!

Absolutely the worst mattress we have ever bought in 43 years of marriage..within a week a dip appeared on my husbands side ..he's not heavy or tall ..within a month he said it's like sleeping in a bucket ..contacted them sent lots of photographs of mattress full bed ...bed base ...APPARENTLY normal allowance ..totally appauled by their lack of customer service ..

Ordered mattress topper 25th October for Xmas gift . Company policy is to allow 28 days for delivery . I called on 22 nd November and was told there would be a delay . I then received an email from company informing me to expect delivery 18th December . I called them on 8th December to ask if delivery would be as planned for 18th . I was then told not to expect delivery before end of December . I am extremely unhappy with this customer service , or lack of , the company are continuously advertising product with 28 days delivery . DO NOT ORDER if you expect 28 days delivery

Well so disappointed 😞, watched the advert and thought that looks good for our needs but what sealed it was it came with a free pillow! WRONG! so we ordered the octosmart king sized topper! Great we thought, and as it only came with 1 pillow we went back on the next day and ordered an extra pillow, so we spent in total nearly £300, and waited for delivery. After waiting weeks our topper arrived, it took an age to cut the packaging which left the plastic in spreads but there was no pillow? We just assumed it would come separately but no, I called Dormeo to enquire when the free pillow would arrive only to be told that there was no free pillow and when I stated what the advert said I was told 'NO FREE PILLOW' I stated that we would not have ordered had it not have said free pillow in the advert but was told again that there was no free pillow! I then enquired about returning the topper to be told that we would have to put it back into the original packaging and return it at our own expense!! Impossible to do as the way its packaged in the plastic you have to use scissors!! Not helpful at all😒.To top the lot the 2nd pillow which cost us £53 still hasn't arrived! The moral of this story DO NOT TRUST DORMEO!! From my experience it is one big con! They do not make it easy and do not stand by there adverts, or make it clear what they are advertising! Customer service is terrible, very much a case of 'we've had your money so go away! They will not make life easier for there customers and really once they have your money they don't care!! DO NOT BUY!! is my advice, avoid at all costs.

Delivered on time, but within a year I was sleeping in a huge human-sized divot, causing extensive back and hip pain. I contacted for a refund/replacement on the 8 year warranty and the hoops needed to jump through were ridiculous and impossible for a disabled person.

Don't waste your time or money, I've found a replacement half the price and far better quality. Note to those looking with disabilities, look at memory foam toppers advertised for those with pressure sore's and what they look like/how they are made/designed. Then look for an off brand copy as the branded ones are extortionate.

topper delivery time 14 to 28 days, load of rubbish, given 2 dates didn't arrive. they don't answer emails, no tracking details, just turned up after 7 weeks. shoddy customer service, would recommend not to buy from this outfit. service doe's not match up to their slick tv adds

Similar to others in this thread, despite the 12 months "purchase" warranty and the 18 year "product warranty" the mattress is identifying as a taco, at the ripe old age, of 7 months old.

After registering a complaint with mattressnextday, sending a simple video of a tin of food rolling (unaided) in the middle of the bed Dormeo refused to accept the taco disposition.

I then received various instructions to dip, photograph, document issues, again, Dormeo refused to accept the taco arrangement.

Instalment 3 to the ongoing saga - Dormeo then sent a "independent mattress inspector" to visit my home (I'd like to add at 7am...) to photograph the issues. Surprise, surprise, no further forward.

Save yourself, Save you back, Save your stress levels - buy another mattress.

AVOID AT ALL COSTS!!

18 year warranty completely useless. After only 3 years the bed developed dips which were not visible but made sleeping extremely uncomfortable giving us both back aches. After numerous exchanges with customer service reps who all requested different photos and measurements, they claim the mattress is not faulty and will not replace. They fail to send an independent assessor and we will continue to report our issues until resolution! DO NOT BUY THIS MATTRESS unless you want to see an osteopath.

Ordered Dormeo mattress topper mid September and after chasing it eventually arrived 19th October. Don't order if you need it quickly. The TV advert totally misleading - there is no 'fast' delivery and offer ends 'next Monday' - which Monday in which year !

BASED ON THERE INDOCTRINATION AKA ADVERTISING I WOULD RUN A MILLION MILES IN THE OPPOSITE DIRECT NEVER PURCHASING A THING FRO M THEM

Ordered and paid said up to 28days delivery email of them saying it would be here for the 27th september still waiting sent emails no responce these are the worst customer services to deal with im thinking get my money back from Paypal but they dont hurry will wait another week but anybody thinking of buying from this company read the reviews first i wish i had