Dormeo Octasmart Reviews 

Dormeo Octasmart Plus Memory Foam Mattress

AVOID THIS MATTRESS, AVOID THIS COMPANY!!

I bought the Octasmart Plus Memory Foam Mattress two years ago as a gift for my daughter in her new home. I thought I was buying her a good quality mattress and it was something she wouldn’t have to think about for a good few years. How wrong I was!! She told me a few weeks ago that the mattress had developed a dip. I reported the matter to Dormeo who told me that their warranty was only 18 months but they would investigate the matter. After receiving various instructions from them and having to provide photographic evidence, which was particularly difficult as the dip could not be seen and could only be felt, they have now said that the dip has occurred because the slats on my daughter’s bedframe are too far apart!! The recommended slat width is 7.5cm and this is stated within the Warranty! I am absolutely appalled! Why is the recommended slat width information not within the Product Information? I suspect that it is because it may exclude quite a few customers from buying the Octasmart Plus Memory Foam mattress particularly if they already have a bedframe with slats more than 7.5cm apart! My daughter is now experiencing back pain and in the midst of a cost of living crisis now has to buy another mattress. I don’t know of any mattress that only lasts two years especially a mattress bought, from what I thought, was a premium brand like Dormeo. AVOID, AVOID, AVOID!!! I would have preferred to give no stars but was unable to do so.

Mattress seems well put together but comes with huge drawback. Mattress either too firm and wrong size I can only comment on double but if all sizing is the same then all mattresses will not fit. I have a double bed and mattress is at least 2 inches around too small. Sheets don't fit either.

Ordered paid told 21 days for delivery now after 29 days chasing up delivery told possible delivery another 3 weeks awful customer service so now awaiting my money being transfered back into my account.

I bought this mattress as it has an 18 year guarantee so I thought Dormeo must be confident in their design and quality, after approx 8 years the mattress started dipping where we mainly lie, due to the pandemic I delayed contacting Dormeo but I knew I was well within my guarantee period, unfortunately when I contacted them earlier this year they have been refusing to discuss the terms of the 18 year guarantee as they said they can't see me on their system as a customer, I explained as it was so long ago I cant remember if it was purchased directly from them or a third party, Argos, Very, either way, the guarantee is and should be valid no matter where it was purchased. The end result is Dormeo are trying to fob me off as I cant find a receipt of my purchase going back about 10 years, I really wish I had gone with one of the other mattress specialist. I am extremely disappointed and disheartened with their behaviour and lack of accountability. So, dont wastevyour money as the mattress won't last and Dormeos customer after care is unacceptable.

Do not buy. The warranty is a sham. This mattress falls apart if you try and move it ( ie move house). Then when you try and arrange for a replacement you have to wait for their 'idendependant mattress specialists' for three months (I guess they are really busy) to visit you to access the mattress. You sleep on the sofa in the meantime, then when they arrive if the mattress has picked up a single stain in that time (we left ours unmade) then 'you are not doing your part in protecting the mattress' and your warranty is invalid even if the stains are not where the mattress has fallen apart (this happens internally as the individual springs fall all over the place inside the mattress making it unusable).
They should be investigated by trading standards.
The mattress is ok at first but the springs have no longevity. It starts to warp and you get sink spots where you sleep that happens before you try and move it.
Very poor quality.
Very poor customer care.
Sham warranty.
Not actually comfortable.
They lie about their Trust pilot rating.
Weird how it's always half price.
Please save yourself the hassle. I have only written this review because I just saw an advert and for it and it just made me angry about how far off it is from the experience you actually receive. They should be shut down or fined.

Received the mattress which for the first 100 day/night return was quite comfortable. Ironically a couple of days after the hundred day guarantee return/refund it no longer supported body and I just sunk into the mattress that felt as though I was sleeping on a cotton wool mattress without any firm support

DO NOT BUY. SAVE YOUR MONEY. I wouldnt even give it 1 star but it dosnt give you the option to give no star. We bought this mattress as my husband suffers with back and neck pain and on the advert it says it will get ride of back and neck pain but it didn't. Bought this matteres 2 years ago. I submitted a warranty claim as the mattress was miss shaped and there was a ridge between me and my husband. They came to assess it and said it was normal just and we had the wrong type of bed frame for the mattress. Because the wooden slates were to far apart. We argued that when we bought the mattress they never said about the bed frame. We are now looking at a new mattress.

Bought the essentials mattress in a double size. Delivery took 3 weeks. Left the mattress for 24 hour's after unpacking to fully expand.
Strong chemical smell? First four nights sleep I awoke very hot every morning. Now after 4 nights of use I am experiencing dizzy spells which I have never had before? Maybe due to the chemical smell?
On the TV advertising it stated that the mattress expels warm air on movement and draws in cool air so you awake feeling refreshed. Nope! You awake hot and wet with sweat.
The recovery time of the octospring and memory foam isn't very fast. Meaning that if you move to a different position during sleeping. You soon fall back into the position you have just moved from. My advice? Look elsewhere.

Ordered of tv waited 3 weeks has just arrived changed over my other 2 toppers I had on to new dormeo well stripped the bed new one on mrs is out gunna see if she notices was gunna keep quite to see but she will notice straight away like I have absolute superb best thing ever update to follow

delivery was so slow, not what all the advertising claimed plus o information was forthcoming. They do not live up to the hype, apart from that the mattress topper is okay.

It’s sagging, I’m so bummed. I can’t find where to review on their website so hopefully people see this. I submitted a ‘warranty’ claim and they denied it. Their ‘best in the business warranty’ is a total lie. Do not buy this topper. My husband and I are 195 lb (him), and 140 lbs (me). There’s no reason this should be happening. I had a feeling it was going to happen because of the feel and thinness of the topper but I figured if it didn’t work out, I’d be able to get the warranty promised to help me. I wish I included pictures so you could see just how awful it is. Total rip off.

Just been watching amazing advert for octosmart mattress.
We ordered after seeing advert, however the mattress never arrived. After 2 months of excuses we asked for our money back.

Awful
useless after two years worn out, no warranty honoured .
Buyer beware and avoid.

Rip off! Ordered a topper n paid for extra pillow in November 2022. Still no delivery?!!! Fast delivery pah AVOID

The person who delivered my Octasmart topper plus with pillow king was very helpful and friendly. I am very pleased with my mattress topper and pillow. Thank you so much.

I had my mattress for 12 months and it was ok. I then stored it upright for a few days while we decorated and the result was unbelievable. The mattress was so lumpy that it was completely unusable. Dormeo customer services were very difficult to deal with, it felt as if they thought I would give up. I didn’t! I have just taken the mattress to the tip and the quality of it is so bad - the coils are just sponge and easily become misplaced. Avoid this product.

I have been waiting 37 days for a mattress topper that cost £200 and it has still not arrived despite the advert saying between 5-8 days or 21-28 at busy times

Great got my hybrid deluxe mattress within the 3 to 5 days delivery time

The pillow top did exactly what they said it would! Would definitely buy again!

Difficult communicating about when delivery would occur…