Official Car Mats Reviews 

5.993
TrustScore 4.5 uit 5

4,7

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ordered a full set (front & rears) of Super Luxury car mats in black with red pre stitch for my 2022 MG HS since when I bought the car it was both missing the OEM mats and had some damage to the carpe... Toon meer

Beoordeeld met 5 van de 5 sterren

The customer care and help from this company was outstanding. I was unsure of the fit for my carmats, after getting the wrong ones from a local company.. And there were so many on line.. Dawn Price of... Toon meer

Beoordeeld met 5 van de 5 sterren

So helpful and supportive from beginning to completion of my order, thank you! Even when, in a "senior moment", I ordered the wrong set of mats, OCM came up trumps. Excellent service and the finis... Toon meer

Beoordeeld met 3 van de 5 sterren

The mats themselves were very good and I was pleased with them when they arrived. The problem was that they were a birthday present for my dad and Official Car Mats decided to ship my order with Ev... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Auto-accessoire winkel
  2. Auto-onderdelen groothandelaar
  3. Auto-onderdelen fabrikant
  4. Autostoffeerder
  5. Tapijtfabrikant

Geschreven door het bedrijf

We have been manufacturing car mats for over 30 years so as you can imagine we are getting pretty good at it by now.. Exact fit car mats for all Uk makes and models, available in a range of qualities, coloured edging and we can even personalise the car mats for you with your own unique message to add a bit of fun. Official Car Mats offer something more exciting and more individual than the other car mat suppliers in the UK for those that have a passion for their sports and their car! 1991 - The Company was founded (WOW that makes us 33 years old) We initially launched supplying car mats and accessories to the UK & Eire new and used car franchise dealers 1998 - Started to manufacture car mats for sale as official merchandise in the football club shops Today we have a dedicated team of hard working staff, who produce over 5,000 car mats per week. We can manufacture car mats for all UK makes and models, car mats to fit Ford cars, Hyundai Cars, Kia Cars to Volkswagen Cars.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

6K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 88% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,7

Alle reviews

(5.993)

144 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great product

Great product , easy to order and great communication.

I loved that they are fitted to the car and don’t move around.

30 maart 2026
Beoordeeld met 1 van de 5 sterren

Complete disappointment

Complete disappointment. The mats fit the floor of my ES 300h perfectly, but the smell is unacceptable. It’s been months and my car smells like a tyre warehouse. A premium car shouldn't smell like cheap chemicals. If I could give 0 stars, I would. If you don't want your car to smell like a chemistry lab, look elsewhere.

1 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So glad I waited First class

So glad I waited! Since Leapmotor is new to the UK market, it took a minute to get here, but wow—best mats I've ever bought. The quality is 10/10. Honestly, don't even look at other sites; these guys are the gold standard. Well done!

31 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The only mats you will ever need

Wether it's an used or new car, once this professional company has your registration number, look forward to these fantastic value for money mats. Matching colours and options for your personal use, I found you can not go wrong. The best mats I have ordered in over thirty years and with the boot mat, i choose rubber for ease and convenience, never knowing what's going to end up in it, I can relax knowing the car is looking smart and easy to clean on the inside for a long time. Extremely good value and fantastic quality. I would definitely order again if necessary and recommend to all. Their customer service and communication is also excellent at keeping you informed. I placed a order on Wednesday, the following Wednesday they arrived back and delivered on the Saturday. Thank you.

28 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

⚠️ Just a warning to others before…

⚠️ Just a warning to others before buying from this company…

I bought a set of car mats only a few months ago and they already look extremely worn. The material has completely flattened and looks much older than it should after such a short time.

More importantly, the driver’s mat was moving around under my feet while driving, which felt really unsafe.

I contacted the company within months (even reached out on social media first), sent photos, and explained everything clearly. Despite this, they’ve said it’s just “normal wear and tear” and won’t take responsibility. Their solution was to offer me a discount to buy a more expensive set instead.

I personally don’t think it’s acceptable for something like this to wear out so quickly or feel unsafe to use.

Just sharing my experience so others are aware before purchasing.

Reply back..Thank you for your response.

To clarify, my complaint has always been about the quality and durability of the mats, not just the fixing method. While the missing peg was mentioned, this does not explain why all mats – including the rear mat with very little foot traffic – have become significantly flattened and worn within only a few months.

The mats have also been regularly maintained, including professional cleaning, and still remain in a worn condition. This clearly indicates the issue is with the material itself rather than use or care.

I did attempt to make contact earlier via social media and followed your instruction to email. The timing of communication does not change the fact that the product should be reasonably durable.

I have not requested anything unreasonable – only that the product meets expected standards. I also do not accept the suggestion that this is related to “review threats”; I have simply outlined my intention to escalate after being unable to resolve the issue directly.

For transparency, I will continue to pursue this through the appropriate channels.

Natalie

24 maart 2026
Review zonder uitnodiging
Logo Official Car Mats

Antwoord van Official Car Mats

Thank you for your feedback. We understand your concerns regarding the fit of your mats.

To clarify, your mats were delivered in November 2025, and your first contact on social media was at the end of February, well outside the 14-day period to report an issue. Our social media channels are not monitored by our Customer Service team, so we asked that you reach out directly, which we received on March 22nd. At that time, you mentioned a missing fixing peg from your car and that the mat had not been secured on the driver’s side, which creates slippage as the mats are to be secured to the floor of the vehicle.

While the missing peg from your car floor is not something we are liable for, as a gesture of goodwill, we offered to source and send a replacement peg so your mat could be properly secured. This offer was declined. Our evaluation of the mat found normal "used" wear consistent with “Classic” entry-level carpet material, rather than a manufacturing defect.

You also requested an upgrade to a higher-grade carpet at no cost, which is outside our standard policy. We were happy to offer a discounted replacement, which you declined, and we cannot provide free replacements based on review threats.

We remain committed to safety and quality, and our offer to provide a replacement peg is still available to help secure your mat on the driver’s side.

Thank you for your understanding.

Beoordeeld met 5 van de 5 sterren

nissan car mats

Very smooth transaction and attentive responses to a query I had .I was concerned when ordering that the quality of the product may not be that good but delighted with both the fixings quality and timing. Installed with ease.

19 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

After receiving an email days ago…

After receiving an email days ago saying mats had been delivered and they hadn't i left a review. The company got in touch saying they didnt send message saying they had been delivered. I don't know who sent this but definitely got it. Both myself and my husband read it. I don't think now the message came from this company. Anyway they have arrived and are fabulous worth the wait. Definitely recommend this company.

18 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service, good choice of mats. Would buy here again and recommend to anyone looking for high-quality, reasonably priced car mats.

16 februari 2026
Beoordeeld met 5 van de 5 sterren

Good Company

Bought standard mats perfect fit look decent quality especially for price. Good communication 6 days ( includes a weekend ) from order to fitting in car.
No problem recommending this company.

10 maart 2026
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer