OG Repairs Reviews 

Waited 7 weeks to receive a controller. It never arrived after countlessly Batting and balling with them over emails and constant deception with the few emails I received I decided to cancel my order. Even now they are trying to challenge a credit card company and dispute the refund. Please be warned to anyone using this company as they seem to think they can operate outside of uk laws…

I am not giving a 1 star cause I still have hope but the patience is about to run out. I placed an order for the TMR sticks on the 2nd July and tried to reach them multiple times and answered me twice the same way. I understand that could be delaying or anything else, but as others reviewers said its not right how they are treating customers, that’s why I am doing the review. If I won’t receive any news soon, I might ask for a refund.

Placed an order on the 8th of July. A month later, still nothing. I had emailed them at least 3 times asking where the order was and how long they normally take. I didn't even get a reply. And on Instagram I was blocked, no messages were going through.

Sent many emails and messages haven’t had any replies just ignored paid for a controller and still haven’t received it don’t use this company

I placed an order on July 6th for TMR Edge modules. It's now almost a month later and I still haven't received anything.

On July 13th, I was told there was a delay and that I'd have it within a week. Since then: nothing. No proactive update, and worse, not a single reply to any of my follow-up emails. At this point I'm being completely ignored.

Delays happen, I get that. But ghosting a paying customer who's simply asking for a status update isn't a delay, it's a total lack of respect for your customers.

A month with no product and no response is beyond disappointing, frankly it's shameful. I expect a real explanation and some form of compensation, and I expect it now.

Bought the 720 TMR thumb sticks from them 3 weeks ago and still awaiting for them to finish "preparing them". Have tried contacting them through many different avenues just to be ignored!

Ty for the reply. Have received the thumbsticks finally. Very good quality items 👍🏿 just a shame it took 4 weeks receive.

Please can you have a better update system. Wouldn't have minded the delay if I had known.

DO NOT USE.
Order placed on the 23rd of May. Never came. Cancelled the order after 2 months of waiting. Asked for a refund. Told me I had to give them my account details. Requested the refund be made back to the card I paid with. Silence. Telephone never answered, emails never answered, chats ignored. DO NOT ORDER FROM THIS COMPANY.

Edit - after this review has been posted, I've been refunded. Taking the word SCAM out of the review as i have received my money back. However, my initial review remains the same, DO NOT USE. Buy from a company that makes pads professionally.

I’ve order tmr sticks for my ps edge controller, and it’s currently coming up to 1month since I bought them, and I still haven’t received it, all the emails they replied to me just bunch of fake promises that they waiting for a part, it’s in final stage , it’s gonna be ready next week, at this point I don’t think I’m getting it, I highly advise to avoid this company!

Commande #3077 passée le 16 Mars 2026 pour des modules GuliKit DualSense Edge TMR — jamais reçue.
J'ai contacté le service client pour demander un remboursement, envoyé une relance/escalade car aucune réponse satisfaisante n'a été apportée. À ce jour, toujours aucun remboursement ni article livré. Je déconseille de commander tant que le service après-vente ne prend pas au sérieux les commandes non livrées. Je vais me tourner vers PayPal pour obtenir gain de cause.

Got blanked by customer service after bad repair on my Xbox controller. Same issue. I think instead of replacing the part they’ve just blown air to try clean it as seen on some YouTube videos. I’d appreciate refund but again no reply from customer service. Didn’t expect this from company with such a great reviews.

I want a refund for my moded tmr modules, that i never received nor want now,

I’ve had no response and struggling to contact them from dead numbers on their instagram account.

UK Consumer Rights Act 2015: goods/services must be of satisfactory quality, fit for purpose, and as described).

i paid for express within 3 days (biggest lie ever) for £8 delivery on July 10th it’s now the 17th of July. By definition I’ve been scammed and forgotten

Not worth the wait or the hassle especially for £144.

I had to go on ebay which is safer alternative and cheaper too. With much more reliable human beings

They don’t reply on instagram Dms either

No notice or updates on shipping or dispatch that’s why i need my refund
Or else im paying for nothing I don’t want a replacement either

As of today (august 15th 2026) i was bothered by this enough to type scammers on most of their insta posts and guess what they did, they turned their account on private because obviously enough they are bottom of the barrel scum and desperately need you to believe their online social posts don’t listen to any of them

I ordered a custom controller with predicted delivery of 2-3 weeks. 4 weeks later I had no communication and thought I'd been scammed. Took a fair few emails to even get a response in which they said they were 'almost finished' and had me on 'priority'. It took a further 2 weeks with me having to push for any communication at all. When finally receiving my product they gave me an incorrect product! So I had to send it back and wait even longer for my actual custom controller. This took around 2 months in total, with the final product I received also having some minor quality issues (TMR sticks having bad circularity and the face buttons double inputting or not inputting when pressed). The cheek for them to email begging for 5 star reviews after that. I would avoid them if you care at all about quality, speed or communication in a company. The only positive is that they are not a complete scam and do deliver a product even if it is subpar.

I ordered a custom controller with all the upgrades and paid 40euros to let it build in 3 days because i need a controller to play competitive. It's now 12 days later and haven't received any updates and also no replies to my emails, this is very sad considering the price you pay. I am frustrated..

Communication was fantastic and the controller has came back in really good condition and is working very well. Would recommend if you need anything fixed.

They seem like a real and genuine company with nice workers but I ordered over a month ago and they keep delaying it.i am still waiting on a response to my email which seems to be ignored,ill give more updates later if it arrived

I dont know whats going on lately with ogrepairs. I’ve been seeing alot of negative experience lately.

Well I have also faced negative experience. I had a Scuf Reflex pro controller which had a broken R1 Mouse click trigger. Went on their website to book in an appointment to drop it off at their office however they have stopped this, not sure why. Now they had me to drop it off at post office which was overpriced postage fee of £7 for tracked 48 which does not cost that lot when bought at post office or royal mail website. After confirmation of delivery at their HQ, for some reason it took them 2 days to acknowledge my controller reached their office. Based on the R1 trigger problem, I was thinking It would take them 2 days at most to complete the repair but no this wasn’t the case. It took them 9 days to fix it with numerous emails sent to them urging to fix as I had needed the controller for upcoming competitive tournaments. After the 9 days confirming the repair and return of controller back to me, they had fixed the initial problem of the R1 on the controller however they have damaged my D-Pad controls. None of them are working. This control is a vital for me for the particularly games I play. I am now trying to contact them to get them to rectify this issue which was originally working or a full refund of £60 I paid just to fix the R1 trigger.

Genuinely, I would avoid them for the time being. I dont know whats going on at their HQ. My 1st experience few months ago was good but now has been terrible.

Edit 24/07: The team have rectified the issue free of charge. They briefed explained they were going through a relocation so all orders had been delayed. They also explained they were expanding their team to improve customer service so hopefully I may continue to use their service.

Poor service, scam and claiming to be providing a refund .. 2 weeks now and I not got my refund. Ordered 40 days ago but not recieved item or refund. Stay away! Scam

I ordered a controller with OG repairs and never again will I think or recommend anyone to do business with them. I ordered a full spec controller with a ps5 recondition package. £250+ after waiting a full month after placing my order they were not willing to give me any money back even though I had paid for a faster build time. With many emails sent back and forth they finally agreed to refund £25. They then went on to tell me that the ps5 reconditioning offer wasn’t valid (even though I had put this in my basket at the time) and then later said they would honor this as a gesture of goodwill. After waiting over a month for the controller I was not happy to give them my ps5. On arrival of the controller it was ok. It did what it needed to do but at times the Dpad button would interact with other buttons when not intended too and at times the controller would not charge. I sent back for repair and it seemed like they didn’t address the faults with the Dpad just resent old videos and a retest video that didn’t directly address the fault with the Dpad. Their software also doesn’t work with IOS which meant it was hassle recalibrating the controller. I have since purchased a Razor Raju v3 pro and it’s night and day difference for £50 less of the price.

On May 19, I purchased a controller from this store with express shipping. It was supposed to be shipped within 5 business days, but nothing arrived.

When I contacted customer support, they kept giving me false promises with new delivery dates. This happened four different times. I have screenshots of all the emails showing these broken promises.

It has now been more than a month. I have sent two more emails asking for an update, and they have completely stopped responding.

I am extremely disappointed with both the customer service and the lack of communication. I would not recommend buying from this store.

STAY AWAY
I regret every cent I spent on OG Repairs.
1. I waited 7 weeks for my controller. Initial order was 5.5.26. I got him 22.06.26
2. The controller was finished a week later than promised. I couldn’t give it to my son for his birthday. They didn’t even offer express shipping to make up for the delay.
3. They ignore emails and their content. They only reply if you follow up.
4. They shipped the controller in an eBay box with pitiful protection. Any significant drop could damage