One Call Claims Reviews 

The lady on the claims line was very polite and helpful

LN3 very helpful and informative. Phone call took 45 minutes overall. Phoned after online portal jammed.

James from customer service has been very helpful. Thank you

Wouldn't waste my time insuring with them again
I had an accident when a tree branch landed on my car in 2021 i was taken to hosp car was a write off i got paid out £666 for the car an had to pay policy back £514 I got £154 for my car in all I got no injuries payout they refused to make the land owner pay up nearly 5 yrs later I am still paying this off an no payment for injuries
There no worth it i didn't hit the tree it hit me while driving on a main Rd
Why do we pay insurance if we're treated like shit also they dont have telephone numbers all done online which I hate doin I like to speak to the person
I will not remove this from here its all true

The caller was very professional and patient.

JG6 handled all questions promptly and professionally

Eya, your advisor from the Hire and Repair Team was very helpful. There was confusion about whether I had a courtesy or a hire car, but Eyea cleared it up.

DR4 answered the phone promptly and has dealt with my issue quickly and efficiently

JG6 helped me as best he could and has pointed me in the next direction of travel for my quiery

My husband has a ongoing claim with one call claims when accident happened paper work pictures sent etc now they have that information I haven’t heard anything from them I was supposed to hear from the repair people for the car to be assessed within 5 working days that is up haven’t heard anything I was asked if I wanted to be kept updated I said yes I did so we knew what was happening but nothing since they took our information which was about a week ago when I ring they say they can’t talk about on going claims so I don’t know how I’m supposed to know what is happening I look in the portal to see if that has been updated but nothing there either

Great customer service from Taylor. Thank you

Sometime calls were answered a bit late however the service provided was good

The young lady who assisted me was polite clear and very helpful.

Excellent knowledgeable explains everything very well thank BT4

Very clear information
F01

bb5 helped me understand what would happen and made me feel in control.

Easy to deal with insurance company
Took out a policy with them in Dec 2025 and unfortunately needed to make a claim this May. Very easy process.
Thank you one call

SO7 brilliant again thanks for your guidance