Spoke to Abbie on live chat, was only waiting 2 minutes to be connected. Abbie was really helpful and let me explain the problem in full. Abbie then went offline for a minute to check all the... Toon meer
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Lees wat reviewers zeggen
Joe in the live chat customer service team was excellent. He quickly understood my issue and worked successfully to resolve. If only every interaction with Live Chat could be like this.
Shanice B was professional, curtious and very patient with me as I renewed my policy, couldn’t ask for a better agent to deal with, thanks Shanice you saved me a great deal of stress.
The portal hasn’t been working well. I found logging onto a chat challenging but when I did. I had Shanice and she was able to deal with my issue straight away and also removed the £5 admin fee for th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At One Direct, we believe insurance should be simple, stress-free, and tailored to you. That’s why we’ve built an entirely online experience designed to put you in control—no paperwork, no call queues, just straightforward cover when and where you need it.
Contactgegevens
Verenigd Koninkrijk
- onedirectinsurance.co.uk
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Jack assisted me today
Jack assisted me today. He was very good at answering my change in my insurance
It was dealt with quickly
Thank you
Extremely easy to update a change on my…
Extremely easy to update a change on my policy
Dealt with Shanice
Dealt with Shanice, great experience and very quick on the chat for the help I needed
Very helpful lady named Abbie T who…
Very helpful lady named Abbie T who guided me through the set up stage. Not a customer as yet as the policy doesn't start till September but so good so far.
I needed immediate cover
I needed immediate cover. did the live chat and Chanise helped me sort this out with minutes
Great support from Shanice
Insurance application
I needed to provide additional information for my insurance application. Shanice was my point of contact online providing great support and advice which enabled me to complete the insurance of my car. She is a credit to the company and would recommend you and her services to my friends and colleagues .
low price to get to the top on…
low price to get to the top on comparison websites but £3000 excess. DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE
Updating my policy - thank you Shanice!
Shanice was excellent in helping me to update my policy today huge shoutout to her she is a credit to OneCall
Spoke to Shanice today who did a…
Spoke to Shanice today who did a wonderful job in guiding me through my changing vehicle policy, thank you Shanice
Very quick and efficient service from…
Very quick and efficient service from Shanice.
Thank you
Easy to deal with
Shanice, dealt with my enquiry in a fast and efficient manner.
I was having difficulty in setting up…
I was having difficulty in setting up my car policy ,Shanice was so very helpful and patient,well done
I couldn't believe how easy it was to…
I couldn't believe how easy it was to get qoute on new car take the private plate of and change it was unbelievable. I would highly recommend this company very very good service
Shanice was very helpful to me changing…
Shanice was very helpful to me changing my direct debit start date shanice has been very helpful everytime I've got in touch shanice keep up the good work
Sounds absolutely Awful
Sounds absolutely Awful. I was given a Low quote because the actual Excess was well over£3000 pounds!!!. How on earth can an insurance company get away with this ... I have a two year old car so it's worth a lot more that 3Grand. This lot should be shown the Door in my opinion. Terrible 😔
Fantastic service
Fantastic service and very accommodating of our circumstances and situation
Shanice helped online
Shanice helped online. Online chat was a little slow, but my cancellation due to selling my car was processed in less than 5 minutes 👍
First time using one direct online…
First time using one direct online services.
I found Shanice very prompt and efficient
Shanice was very helpful with the…
Shanice was very helpful with the questions that i asked
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