One Direct Insurance  Reviews 

Shanice was very helpful from the start and was swift in resolving my query. Easy live chat resolution. Thank you

shanice was effective and efficient

Just wanted to say thank you for Shanice for her assistance towards the issues I was having online in regards to changing my car registration to my new private one.

Shanice was very polite and helpful. Although in a live chat felt like we were having a face to face conversation. I am sure she would brighten your day over the phone.

Thanks again Shanice

If I could give 0 stars I would. I contacted the company that provided service: One Click (One Protect Insurance and this company, One Direct, the payment company on the card payment, all three have been in touch on this matter!!) and cancelled the policy via the company i signed up with chat. Unfortunately you can't speak to a human on the phone and the chat confirmed sorry you are going and confirmed cancellation. It should have been the end of it!! Bearing in mind, that they had continued my policy and taken money, without a new quote or any letters/emails, which was twice the previous years amount. As a vulnerable disabled person, a carer looks after this side of things for me, and at the time of renewal I had been in a bus accident, as soon as I was well enough I alerted my carer to the issue. After cancelling my direct debit with my bank as I had contacted them on my account, they tried to use an old bank card to take over £90 off my account, fortunately I don't have that much in that account, but suffered charges for insufficent funds. I contacted them this morning first thing via the chat to be presented with a bill, which will all the figures given made no sense, including broker fees, office fees, etc. I got my carer to pay as my UC doesn't go in until Monday. How I am going to eat with this bill I do not know, for no insurance that I have already sorted at half the price when I cancelled with this company. They say its their brokerage and office cancellation fees, which equate to 2 years of cover costs wise in one go. I wonder if they were going to try and get me to stay with them with those costs and probably if they had informed me of this at cancellation I would have toughed it out for another year with them but when I cancelled I arranged another insurer to cover me. When my carer paid and when looking at the receipt it said a different amount and motorcycle insurance, well if I get on a motorbike EVER it would be a miracle as a disabled person, but was concerned that at some point this company would say we had payment for your bike insurance not your household one and were they going to chase me for 20p, the difference to what the bill was and very kindly Jasmine said "we wrote off the 20p"... as if I was going to be over the moon with the £90 cancellation cost less 20p... they were very reluctant to correct the receipt to reflect the household insurance payment. BEWARE any vulnerable customers in particular. DO NOT USE ANY OF THREE COMPANY NAMES THEY HIDE BEHIND!!

Shanice B was very helpful and quickly responded to my query. Thank you Shanice B

Good customer service

Shanice was very quick, polite and informative. 5stars

Shanice B was really helpful. 10/10 customer service

Very Long winded Insurance, you ask them to locate policy. Have like 5 different brokers and then some underwriter that is the main Insurance company (AXA) they are good but all these other companies like one direct one protect one call are all bullshit. Cant talk to anyone real except AXA. Avoid insurance just stay with main companies like Privilege admiral AXA not these shell companies

Shanice was very polite and made all details clear and transparent also got me a great deal on roadside assistance. Thanks guys keep up the good work.

I did an online chat with Shanicewho was extremely helpful and sorted out my enquiry professionally. Great service 👍

Shanice was extremely helpful and resolved my issue straight away

Competitive quote, easy to access the insurance policy documents and excellent customer service (thank you Abbie) What’s not to like?

I spoke/chatted with Abbie and she couldn't have been more helpful. Outstanding knowledge and very pleasant to chat with.

The communication was ok maybe I missed something when taking out the policy but the excess was extreme and for that reason I cancelled. To cancel you have to on the live chat as there is no way to do this on the portal - when cancelling I chatted with Abbie who was very reasonable and tried all she could with different offers but I had already had something else ready to go but all in all Abbie was great

Great price excellent service especially from Shanice who was professional and swift with dealing with my queries

Shanice was excellent and very prompt in her responses I am very satisfied

Shanice was very helpful and set my mind at rest by dealing with my query.