One Trading  Reviews 

Well, the communication via e-mail was fast and smooth, my issue was worked upon immediately and I was helped in a friendly and accommodating way, couldn't have been managed better.

Hilfestellung erfolgte schnell und unkompliziert per Mailverkehr, leider etwas unpersönlich.
Warum OneTrading nach längerem Nichtanmelden jedes Mal den Account sperrt, ist mir unverständlich.

Support was patient and helpful

The mail contact I had with the customer service was really fast, faster than I was able to respond myself to them! And regarding important matters were handled very professionally yet secure.

Alle Anliegen schnellstmöglich bearbeitet und gelöst.

Ich habe 2 csv-Dateien erhalten, welche einen für mich unlesbaren Coden und viele lange Zeilen mit unendlich vielen Zeichen enthielten. Was soll ich damit anfangen? Ich hätte eine übersichtliche pdf-Datei gebraucht, die ich auch meinem Steuerberater zeigen hätte können.

Abgesehen davon wurde das Ticket innerhalb von 24 Stunden (und somit viel zu schnell) geschlossen. Ich wollte noch antworten, aber das ist ja dann scheinbar gar nicht mehr möglich.

Da mir Transaktionen aus Übergangszeit von Bitpanda Pro fehlte, konnte mir hier schnell geholfen werden.

Quick response from Adriana (customer service) and problem solved. It was great that my email was answered so quickly. One question, one answer, problem solved, what more could you ask for?

Schnelle und professionelle Antwort

Die Lösung mit dem Link hat auf Anhieb geklappt und alles funktioniert wieder.

Real human Support. Even in my mother Language german.

I had an issue with my account access, but customer support (especially Adriana) helped me resolve it very quickly and professionally. Communication was smooth and clear. Great experience!

A fast response with detailed instructions on how to resolve the issue.

Great customer support and fast responses!

Fast and purposeful support in solving a problem.

Non riuscivo ad accedere al mio account dopo un lungo periodo che non lo utilizzavo così ho chiesto all'assistenza che in tempi rapidi mi ha aiutato a risolvere il problema.

Alle Anliegen wurden sehr rasch beantwortet. Die angeforderte Auszahlung erfolgte Problemlos.

Great platform with room to improve onboarding

Had a rocky start as a new user — deposited SOL before realising it wasn't available for spot trading, and withdrawals were initially disabled without explanation. Support resolved everything quickly and professionally, so thank you for that.

The platform itself is solid: EU-regulated, clean interface, and an excellent fee structure for maker orders. I'm particularly impressed that One Trading is currently the only exchange in the Netherlands offering regulated futures trading — that's a significant achievement and something more Dutch traders should know about.

That said, I'd encourage the team to invest more in user education around futures specifically. It took considerable effort to understand: what type of futures contracts are available (perpetual vs dated), which currency to hold as collateral (EUR — not USD or crypto as one might assume), and how the funding rate mechanism works. This information exists in the documentation, but it's scattered and not surfaced proactively during onboarding.

Clearer in-app guidance on new features and trading pairs would make a real difference — especially for a product this unique in the Dutch market. Looking forward to seeing the platform grow.

Take your business elsewhere. Not worth your time and money. Sketchy af.

They don't provide statements about your account holdings for any point before 2025. This is with an Account that existed since onetrading.com exists. I have been writing with support for a while about this, the answer is mostly: I am sorry, but we don't have that function. Seems to be a chatbot.

Trading Platform was down multiple times for timespans between days and weeks, during which accessing my funds was not possible. This was often during extremely sensitive dates. When the platform came back online, any orders had been cancelled by onetrading.com.

Quick response and approrpiate solutions