Online Pharmacy 4U Reviews 

Antwoord van Online Pharmacy 4U

11 jul 2025

We’re very sorry to hear you had a frustrating experience. Please be assured that we take all feedback seriously.

We always prioritise patient safety, and in some cases, we may need to carry out checks before proceeding with an order to ensure the medication is appropriate and safe. We understand this can cause delays, and we apologise for any inconvenience caused.

Regarding your refund — we can confirm that it was processed, and we kindly ask that you check your bank account or contact us directly if you need further confirmation.

We're also sorry to hear that you had trouble reaching us. Our customer service team is always here to help, and we are actively working to improve response times.

We value your feedback and hope to have the opportunity to restore your confidence in our service.

Antwoord van Online Pharmacy 4U

1 jul 2025

We’re sorry to hear you feel this way and appreciate the opportunity to respond.

Please rest assured that we are a fully licensed and regulated pharmacy, and patient safety is our number one priority. Every prescription order we receive undergoes a thorough clinical review based on the medical information provided during your consultation.

If our prescribers determine that supplying a medication is not safe or appropriate, we are required to reject the order in line with our strict clinical guidelines and our Rejections Policy, which is clearly outlined on our website under the "How it Works" section.

In such cases, a full or partial refund is issued in accordance with our terms and conditions. We're sorry if this was not communicated clearly in your experience. If you'd like us to look into your case further, please contact our support team directly so we can assist.

Antwoord van Online Pharmacy 4U

2 jul 2025

Thank you for your feedback. We're sorry to hear you were unhappy with your experience.

We’d like to clarify that the product listing clearly stated “brand may vary”, which is in line with our substitution policy. This is sometimes necessary to ensure prompt delivery and continuity of treatment when specific brands are unavailable such as alternate, high-quality brands to fulfil orders promptly.

Regarding the damaged item, our team did request photographic evidence, which we require to process a refund or replacement in accordance with our policy. Unfortunately, we did not receive the images needed to move forward with this.

We're always happy to resolve issues fairly and quickly when the necessary information is provided. If you'd still like to submit the photos, we’d be more than willing to review your case again.

Kind regards,

Antwoord van Online Pharmacy 4U

27 jun 2025

Dear Dean,

Thank you for your review.

We’ve reviewed your order, and can confirm that the size selected at checkout via the dropdown menu was the 50g tube, which is what was dispatched.

The 500g pump size is priced significantly higher, and our system only charges for what is selected by the customer during the ordering process.

We understand your frustration, but we can assure you that there was no attempt to mislead or overcharge — the item sent matches exactly what was selected and paid for.

We have also searched our inboxes and call logs, and we’re sorry if our team did not follow up with you in a timely manner — that is certainly not the level of service we aim to provide.

If you still have your order confirmation or screenshot, we’d be happy to review it again. Please feel free to contact us at 01623 572757 with your order number and we will resolve this for you as quickly as possible.

We are a fully registered and regulated pharmacy, and we take both customer service and patient safety seriously — we are here to help, not to mislead.

Antwoord van Online Pharmacy 4U

27 jun 2025

Dear Cath,

We're sorry to hear you're unhappy, but we must address several serious inaccuracies in your review.

All orders are appropriately accepted or rejected by our clinical team based on medical grounds, in line with UK pharmacy regulations.
As a fully licensed and regulated pharmacy, we are obligated to decline the supply of medication where it may be unsafe or unsuitable. This is made clear in our consultation, rejection policy & ''How it Works'' page, which exists to protect patients from potential harm.

Please be assured that your payment was fully would have been refunded after the rejection —under our rejections policy.

We are not a scam company. We are a registered UK pharmacy, regulated by the General Pharmaceutical Council (GPhC), and operate with qualified pharmacists and trained support staff. While we are a small team, professionalism and safety are always our top priorities.

We understand it can be frustrating when an order is declined, but our priority is patient safety.

If you believe there has been any confusion, we kindly ask you to contact us directly with your order number, so we can verify this is a genuine review and assist you further. We are more than happy to resolve any outstanding concerns and to clear any confusion you may have.

For genuine review please do visit our website you can see live genuine reviews as we are rated 4.4 starts on Reviews.io as we do not use trust pilot as its not connect to our website!

Antwoord van Online Pharmacy 4U

27 jun 2025

Thank you for your review — we're sorry to hear you're disappointed.

Your order was rejected by our clinical team, in accordance with UK pharmacy regulations, as part of our duty to ensure the safe supply of medication. As communicated, your refund was processed within the advised 24–48 hours timeframe on our end.

Sometimes, depending on your bank or card provider, it can take 2–5 working days for the funds to appear back in your account. If you haven’t yet received it, we kindly recommend checking with your bank directly.

We’d also welcome the opportunity to investigate this further — if you could contact us with your order number, we’ll be happy to confirm the refund status.

We are a fully licensed and regulated pharmacy, and we take both patient safety and customer service very seriously. Our goal is always to act transparently and professionally.

Antwoord van Online Pharmacy 4U

27 jun 2025

We’re genuinely sorry to hear about your experience and understand your frustration — but we would like to reassure you that we are a fully licensed and regulated UK pharmacy, and your order was not a scam.

Upon checking your order (Ref: 277492), we can confirm that it was successfully dispatched and delivered. You can view the full tracking information via Royal Mail here:
👉 Track Your Order – VF764382641GB

If you did not receive your delivery despite Royal Mail marking it as delivered, please contact your local delivery office directly, as they may be holding it or have left it in a safe place.

We're sorry to hear about the trouble you experienced with logging in and receiving email replies — we are currently reviewing response times to ensure better service going forward.

If you still need assistance, please email us at info@online-pharmacy4u.co.uk with your order number and we’ll be happy to help further.

Antwoord van Online Pharmacy 4U

Geüpdatet op 24 jun 2025

Thank you for your feedback, and we're very sorry to hear about your experience.

However, we believe there may be some confusion, as you are not listed in our customer records. It’s possible you have mistaken us for another pharmacy, such as Chemist 4U or Pharmacy 2U, as we are a completely separate company named Online Pharmacy 4U.

If you do have an order with us, please contact our customer service team directly with your order number so we can assist you promptly. Otherwise, we kindly recommend reaching out to the correct pharmacy to resolve your issue.

Wishing you all the best,
Online Pharmacy 4U Customer Support


Vivienne Laver didn’t respond to your request

On June 21, 2025, you asked Vivienne Laver to move their review to the correct domain.

The reviewer didn’t respond to your update request before the deadline June 24, 2025.

Antwoord van Online Pharmacy 4U

17 jun 2025

Thank you for your review and for providing your order number.

We’d like to clarify that your order was not approved for dispensing due to a mismatch in the names provided, which prevented us from completing the prescription safely in line with regulatory requirements.

As per our records, your order was refunded, and the transaction has been processed back to your original payment method. If you have not seen the funds appear yet, we recommend checking with your card provider, as some banks may take several working days to reflect the refund.

We’re sorry to hear you’ve had difficulty reaching us and apologise for the delay in response. We’re currently working to improve our response times during busy periods.

If you still need any assistance, please don’t hesitate to reply to this review or email us again referencing your order number.