Very helpful staff . I think there is a blip in their system at the moment as was also unable to make the payment online. A lady rang me the next day which was very efficient,she went through the opti... Toon meer
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Lees wat reviewers zeggen
Because this company pay to have their information at the top of the Google search and it takes up most of the screen, it appears that this is how to get land registry information. IT IS NOT. It is th... Toon meer
I contacted The Land Registry about an unkempt plot of land at the back of my house which turned out to be unregistered. In less than 24 hours, the paper work was being sent and solicitors lined up f... Toon meer
Bedrijf heeft geantwoord
Initially I was impressed by the phone call and explanation by the young lady who told me I needed to buy three documents to achieve my objective. Having paid for three I was disappointed to find th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Contactgegevens
Verenigd Koninkrijk
- onlinelandregistry.org.uk
3,6
Gemiddeld
6K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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You gave me what I requested and no…
You gave me what I requested and no fuss. Great.
9 juli 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Terry,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
No problem at all
7 juli 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Kim,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Disappointed
A delay of several weeks between my online enquiry and and phonecall back from the company. In that time I had contacted HM Land registry directly and they were dealing with me.
When online land registry.org.uk made that phone call , I mistakenly thought I was dealing with the government dept. At no point did the caller clarify .
11 mei 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Great customer service.
Everything was explained,great customer communication .If I could give 6* I would..
4 juli 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Clare,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Phone calls and emails all planned in…
Phone calls and emails all planned in advance no issues at all
2 juli 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Colin,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
An absolute debacle
An absolute debacle. Save your money and do it yourself, it will be easier. The staff are not conveyancers as claimed on their website, they are unqualified and untrained administrators. My family needed to carry out a basic land transfer, we made call after call to clarify with the staff what needed to happen and they still sent the documents out with incorrect details including the wrong names and addresses.
From their terms and conditions:
6.1.8 Important: We are not conveyancers or solicitors and do not provide legal advice. We provide guidance and form-preparation support only. You are responsible for checking, signing and submitting your application to HM Land Registry and for the accuracy of information supplied.
They cannot provide guidance - any questions we have asked about land conveyancing or the legalities they cannot answer. They just take down the details you give them and insert them (incorrectly) into the form. Save your money and go straight to HM Land Registry.
2 juli 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Liz,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
It was very quick and easy to register…
It was very quick and easy to register and the response was also very quick I have already recommended them to my daughter
1 juli 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Janet,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Untrustworthy and give wrong information
Gave wrong information .Will not give full refund ,but still able to contact me by email promising a great service.
A joke company ,steer clear only after your money
4 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Keith,
We regret to hear about your experience.
However, upon investigating the order which matches your name, we can see a refund was issued.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Office
I ordered copies of Title
I ordered copies of Title, received a phone call within 30 minutes to check if I ordered correctly. I had not, this was rectified and the documents received within 2 hours. Excellent service.
30 juni 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Duncan,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Application easy to complete
Application easy to complete, result within 3 hours. An excellent service.
30 juni 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Chris,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Exceptionally friendly and helpful lady…
Exceptionally friendly and helpful lady (Anisha?) made the whole experience a pleasure
29 juni 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Brian,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Don’t waste your money!
They have no connection to the official Government Land Registry. Don’t bother wasting your money. I didn’t receive the correct property information and was refused a refund. Completely useless!!
29 juni 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Cath,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Extremely efficient
Extremely efficient. Delivered as per order.
25 juni 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Terrible service - Don't use these people as they are not part of Land Registry, just a hand off to a 3rd party
Terrible service. I was trying to update a title at Land Registry and received an approach from what I thought was a department of Land Registry. They offered to fill all the forms in for me, post to us for signature and then handle process. Sales pitch was "we have all the data and can ensure smooth process". Also offered to provide a new deed once complete for additional fee (which I paid). What happened was a WhatsApp ID verification and then we received forms but only instructions were generic i.e. read forms (and follow various web links) to work out ourselves what additional documents were required AND what fees may be required. Then we were expected to submit the forms to the Land Registry ourselves. In addition they just sent a copy of the exist title, NOT the new one promised. I complained asking at a minimum for guidance on documents & fee required, and refund on title (as I'd already paid for existing). I received an e-mail promising response in 24-48 hours but NOTHING after a week. I'm now stuck as I need to submit forms as I'm under a timeline, do I just make my best guess at supporting documents? Or pay my solicitor to do what I've already paid these people for?
9 juni 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good Afternoon Allan,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation. We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
Our Conveyancing Pack includes professional preparation of the required Land Registry forms, administrative checks, and tailored guidance through the application process. This fee is separate from HM Land Registry’s own statutory fees, which apply only to direct applications handled personally by the applicant.
In your case I can confirm the service is designed to assist with form preparation and general guidance based on the information supplied, while the submission to HM Land Registry and provision of supporting documents and fees remains the responsibility of the applicant.
I can also confirm we investigated your concerns as soon as they were raised and responded within the timeframe provided.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Office
Antwoord van Online Land Registry
Good morning Melanie,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Issue was quickly resolved
I sent an email requesting clarification as the wrong document had been sent to me in error and the issue was promptly resolved and the correct document received.
15 juni 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Christine,
Thank you for your review.
We acknowledged your email regarding the clarification request you submitted. Our records show that your email was received and acknowledged. Following a review of the query raised, the correct deeds were subsequently sent to you.
The matter was reviewed and resolved through the provision of the correct documentation.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Office
BEWARE: THIS COMPANY IS NOT H.M.LAND REGISTRY
MISTAKE NO. 1
I rang the online land registry believing it to by the official government Land Registry. The name online land registry is deliberately misleading.
MISTAKE NO. 2
I did not read the warning signs. The telephone sales person launched into a prepared script, speaking so quickly I had to keep asking for clarification. She did not explain they were not the land registry.
I rang to advise of the death of my husband and to request that his name be removed from the joint ownership of our property. The transaction was completed provided I pay £650.00 for the privilege. I have since learned that as the surviving joint owner of a property the Land Registry does NOT charge a fee!
1. I feel foolish
2. I feel so angry that they should take advantage of vulnerable people at a time when they are grieving.
3. This may not be a SCAM, or FRAUD but is definitely unfair and unethical.
19 juni 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Monica,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Terrible posing as a government website…
Terrible posing as a government website and charging you for something you could order yourself do not order anything from them make sure you gob to the official site and don’t give this guy your money.
And yes it is one guy the same man I spoke to twice after receiving the documents that could’ve been checked by them and avoiding a fee they took my money anyway.
He argued with me for about 10 minutes refusing to refund me my money extremely rude. He just takes your money and orders it off the official website at for £7 everything else is a profit SCAMMER
8 juni 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Jo,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Timely and straightforward response
Timely and straightforward response
17 juni 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Would have preferred to give no stars
Would have preferred to give no stars. Contacted them when they came top of the list calling themselves OnlineHM Land Registry. They then came up as Online LandRegistry. Nothing to do with the official Land Registry so DO NOT USE. Not Scam as such as they will do the work but talk you into spending excessive amount . I cancelled when I realised they were NOT Land Registry and still charged me £700.despite cancelling within two days. Wish I had never gone on to their site. Will not refund me despite requests . Can’t believe any company would treat an 83 year old widow in this way. RE your reply I do not see how the paperwork was done as I was not due to talk to your solicitor for another week for him to get my id etc. And I have received NO refund at all from you despite repeated requests for you to look at this again
Still have received no ‘goodwill gesture’ from this company. They are still keeping my £700. DO not believe anything they say.
5 juni 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good Afternoon Maureen,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation. We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
Our Conveyancing Pack includes professional preparation of the required Land Registry forms, administrative checks, and tailored guidance through the application process. This fee is separate from HM Land Registry’s own statutory fees, which apply only to direct applications handled personally by the applicant.
In your case, the documents were prepared, verified, and dispatched in line with the 48-hour service you selected. As the service had already been completed and the documents delivered, the order no longer qualified for a full cancellation under our Terms, which comply with the Consumer Contracts Regulations 2013 (Regulation 36).
If you would like us to review your case again and see whether a further goodwill resolution can be offered, please email Enquiries@onlinelandregistry.org.uk quoting your reference number. We will ensure it is personally reviewed by a senior member of our team.
Kind regards,
Sophia
Communications Officer
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