This was a great but slightly worrying purchase. I spent a lot of money on the order. Then heard nothing for four weeks. I asked for an update via email. I was thinking of getting the police involved... Toon meer
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Lees wat reviewers zeggen
The process was seamless. All I had to do was fill in the online form and send my frames to be re-glazed. A massive saving, compared to the major high street companies prices. I will be using Onl... Toon meer
1- comunication is very poor very poor and frustrating at times 2- left several voice messages too call me back . No calls back . Just wanting some questions answered 3- I did wonder wether t... Toon meer
Better experience than expected. I paid £120 for varifocals with a slightly higher quality lens make. Communication was actually very good all the way through. Delivery was quite slow and there was... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
All prices include the frame, single vision lenses, coatings, a stylish hard case and a microfibre cloth. 30 day Refunds - 100% money back guarantee. 12 months frame and lens warranty. Free postage on orders over £64.95. Savings of up to 80% rrp on the high St. All of our frames are C.E marked. Any information we process, including your personal or payment details, are received and encrypted using a 256 bit secure server. This is the highest level of security protection available. 100% safe and secure payment process using Sage pay or Pay Pal. We do not sell, share, or pass on any of our customers personal details to any third parties.
Contactgegevens
Business First, BB1 2QY, Blackburn, Verenigd Koninkrijk
- 0800 690 6220
- sales@onlineopticiansuk.com
- onlineopticiansuk.com
3,5
Gemiddeld
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 28% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Im happy with my glasses :)
It took over a month to get my order but considering the price and quality id use them again.
4 februari 2026
Antwoord van Online Opticians UK
Thank you for your review Wayne. We apologise for the extended delivery as their was a mishap when making the lenses and they had to be started again which occasionally happens but we’re pleased you’re happy with the quality and price of your glasses! We look forward to helping you again in the future, kind regards, OOUK
Good prices and easy to order
4 februari 2026
Antwoord van Online Opticians UK
Thank you for your review Tom. We’re pleased you’re happy with our easy to use ordering systems and low prices! We look forward to helping you again in the future, kind regards, OOUK
The fast and easy way to buy quality glasses at an affordable price
I bought a pair of prescription sunglasses fron Online Prescription UK.
Very simple process to complete the order form.
Sunglasses arrived on time. Very pleased. Will definately use this company again
4 februari 2026
Antwoord van Online Opticians UK
Thank you for your review Alun. We’re pleased you’re happy with your sunglasses & our easy to use ordering options. We look forward to helping you again in the future, kind regards, OOUK
Great choice of frames and unbeatable…
Great choice of frames and unbeatable service all promises met
30 januari 2026
Review zonder uitnodiging
Antwoord van Online Opticians UK
Thank you for your review Mr Fletcher. We’re pleased you’re happy with our service and choice of frames. We look forward to helping you again in the future, kind regards, OOUK
Straightforward, quick and good quality
I was delighted with the service. A straighforward portal to navigate and good quality work done quickly. I have mow used the company to re-glaze three pairs of glasses and have no hesitation recommending them.
5 februari 2026
Review zonder uitnodiging
Antwoord van Online Opticians UK
Thank you for your review Mr Kenny. We’re pleased you’re happy with our easy to use website, quality service and quick reglazing of your frames. We look forward to helping you again in the future, kind regards, OOUK
Glasses never arrived, no communication
Glasses never arrived, seller singulaly unhelpful, ignoring emails etc. Had to initiate a dispute through PayPal and got my £300 back after months of waiting. Do NOT trust this seller.
UPDATE: its a pity that the owner of the site puts less effort into replying to emails and refund requests then he does stroppy replies to honest reviews on here. The games up pal. We've all posted our experiences because your business is so poor. They're also know a as THOMASEYEWEAR.CO.UK, so beware.
4 februari 2026
Review zonder uitnodiging
Antwoord van Online Opticians UK
Anybody reading this - this individual has left 25 x 1 star reviews with his other profile below, Brian Pickavance, keep that in mind.
Its disgusting that Trustpilot allows such people to continually troll businesses with half-truths & inaccurate version of events.
prescription spectacles
value for money, eficient and easy to order, well packaged. My goto place for prescription spectacles, in future.
29 januari 2026
Antwoord van Online Opticians UK
Thank you for your review Mr Lund-Larsen. We’re pleased you’re happy with our efficient service and value for money spectacles. We look forward to helping you again in the future, kind regards, OOUK
Excellent service and communication
Excellent service and communication. Love the glasses.
27 januari 2026
Antwoord van Online Opticians UK
Thank you for your review Mr Benton. We’re pleased you’re happy with our service and responses. We look forward to helping you again in the future, kind regards, OOUK
A little slower delivery time than…
A little slower delivery time than expected but good comunication, quality glasses and prices. Thank you
26 januari 2026
Antwoord van Online Opticians UK
Thank you for your review. The delay on the order was due to the prescription error made when the glasses were ordered but we're pleased you’re happy with our service, responses & the quality glasses. We look forward to helping you again in the future, kind regards, OOUK
Avoid using this company
Initially i was happy when I received the glasses. However I had an issue with them and have been trying to contact the company for a month now. I have been ringing them, all you can do is leave a message and sending a lot emails but nobody gets back to you. Please avoid this company, this is the worst customer service I have ever had
30 januari 2026
Review zonder uitnodiging
no reply to emails or phone calls and…
no reply to emails or phone calls and no glasses! awful company who still have my money months later! should have read the other reviews.
12 juni 2025
Review zonder uitnodiging
Antwoord van Online Opticians UK
Hi Liz, We have checked our records and there is an order from a customer with your name from last year, January 2025 which hasn't been completed as there were questions about the order and we didn't receive any responses to our email query.
If this is you please email sales@onlineopticiansuk.com, please refer to this message, the order is still live and we will be happy to complete it for you, Kind Regards, OOUK
Great service
Great service. I had a minor issue post delivery, which was quickly and efficiently resolved. Thank you.
21 januari 2026
Antwoord van Online Opticians UK
Thank you for your review Mr Pearson. We’re pleased you’re happy with our service and responses. We look forward to helping you again in the future, kind regards, OOUK
Ignore the bad reviews!
Order received with 2 weeks , emails answered in a timely professional manner.
19 januari 2026
Antwoord van Online Opticians UK
Thank you so much for your review & kind words Thomas. We’re pleased you’re happy with our service and responses. We look forward to helping you again in the future, kind regards, OOUK
Excellent company..They re-glazed &…
Excellent company..They re-glazed & refurbished a favourite pair of glasses for me.. Ordering new lenses was easy, fill in the form, they send a postal bag, sent frames off, they were back within a couple of weeks.Their prices are fair. I would highly recommend this company, especially if you’re of older years🙂
19 januari 2026
Antwoord van Online Opticians UK
Thank you so much for your kind review. We’re pleased you’re happy with our reglaze service and pricing. We look forward to helping you again in the future, kind regards, OOUK
Great glasses at a good price.
Wasn’t sure what to expect ordering glasses online but absolutely delighted with my glasses! Easy to enter prescription details and measurements given for frames helped make a good choice. I just wanted some bifocals for sewing and watching tv at same time and didn’t want to pay the prices my optician would charge.
19 januari 2026
Antwoord van Online Opticians UK
Thank you so much for your kind review. We’re pleased you’re happy with our service, product and pricing. We look forward to helping you again in the future, kind regards, OOUK
I should have read the bad reviews BEFORE ordering!
I should have read the reviews of others before ordering from this website. 3 weeks after an order for simple varifocals, I have not received my glasses (which I desperately need) or any order updates. Requests for information have been ignored or met with defensive, stroppy responses. Awful after spending £400.
UPDATE: the tone of this company's correspondence is singularly bad. See the response below calling me 'disgusting' for leaving bad reviews fro bad companies like his. I had to press hard to get them to cancel my order after 3 weeks of sitting on their hands. They wanted to charge me 70% of the cost! Still no refund. Dispute opened.
21 januari 2026
Review zonder uitnodiging
Antwoord van Online Opticians UK
Anybody reading this - this individual has left 25 x 1 star reviews, keep that in mind.
Its disgusting that Trustpilot allows such people to continually troll businesses with half-truths & inaccurate version of events.
Simple ordering system
Simple ordering system. Received within good time and excellent quality. At a very good fair price. Will be ordering other replacements now.
14 januari 2026
Antwoord van Online Opticians UK
Thank you so much for your kind review. We’re pleased you’re happy with our product and pricing. We look forward to helping you again in the future
Superb service from start to finish
Superb service from start to finish
Efficient and cost effective
14 januari 2026
Antwoord van Online Opticians UK
Thank you so much for taking the time to write this review. We’re pleased you’re happy with our service and pricing. We look forward to helping you again in the future, regards, OOUK
Antwoord van Online Opticians UK
Thank you for the review but to repeat as was explained to you in an email, you ordered on the 27th Dec 25, we were closed for xmas which was written throughout the website at the time & we returned to work on the 5th Jan 26 and the order was completed on the 10 Jan 26, 5 working days is as should be expected to deliver prescription glasses.
Customer Care
It's such a shame this experience ended in conflict. All I wanted was an acknowledgement of the many phone calls and emails I sent you, chasing my order over a 6-week period. I wasn't sure if you were still trading.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Online Opticians UK
To respond to the review - this customer received his glasses on the 2nd December 2025 but ordered them incorrectly with too dark a tint.
He emailed us and we replied & addressed this in emails & he replied to us & returned them to us as advised.
They were being remade, however thats now been stopped as would be expected.
NB - This is his second order from us in less than 12 months but he didn't leave any reviews for that order.
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