They value 0 for your time ,money and will ruin your happiness. We ordered Onam palahara petty for Onam for our parents.its been more than 15 days,no delivery happened. Tried contact them over phone,n... Toon meer
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Horrible experience and fraud company.Almost 2 months products are not delivered and even high custom clearance money paid but no trace of product.Many mails sent to customer care but no resolution an... Toon meer
Bedrijf heeft geantwoord
எங்க குடும்பத்திற்கு பிடித்த அனைத்து இனிப்பு வகைகளும் எப்படி ஒரே இடத்தில் கிடைக்கும்...அதே சுவையில் அதே தரத்தில் எப்படி கிடைக்கும்..Oorla வில் கிடைக்கும். முதலில் எனக்கும் நம்பிக்கை கிடையாது.வாங்கி த... Toon meer
Bedrijf heeft geantwoord
Ordered Palakara Petti - Arrived within 10 days, but with some customs clearance issues for USA. Customer support team was very helpful with FDA prior notice and other required documents. Tastes au... Toon meer
Bedrijfsgegevens
- Online voedselbezorgdienst
- Aziatische toko
- Gourmet kruidenierswinkel
- Kruidenier
- Natuurvoedingswinkel
- Supermarkt
Geschreven door het bedrijf
Oorla is where you can find everything and anything authentic. From Sweets and Snacks to Clothing and decors, if it is traditional & authentic, you can find them at Oorla. Oorla sources authentic Sweets & Snacks from traditional regional shops across India and ship them worldwide. What can you find at Oorla? Traditional Tamil Sweets & New Indian Sweets, Tamil Snacks, Homemade Masalas, Idli Podi, Multigrain Health Mix, Palm Jaggery Sweets, Milk Sweets, Healthy Snacks made of millets, Raw Honey, Honey soaked delicacies, Homemade South Indian Pickles (Tamil Nadu Pickle, Andhra Pickle & Telangana Pickle), and many more. Also, don't forget to try our signature product "Palakara Petti", a curation of 10 best Tamil Sweets & Snacks sourced directly from century old regional shops across Tamil Nadu. Buy best Indian Sweets Online sourced directly from origin only at www.oorla.com.
Contactgegevens
Fouvi Technology Private Limited Kovaipudur Main Road BK Pudur, 641042, Coimbatore, Verenigde Staten
- 8438931791
- care@oorla.com
- oorla.com
2,4
Slecht
216 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Everything was well packed and reached…
Everything was well packed and reached UK safely. I was worried a bit in the beginning as it was my first time order. They all tasted very good.
9 juni 2025
Review zonder uitnodiging
Antwoord van Oorla
Dear Devika,
Thank you so much for sharing your experience with us!
We completely understand that placing a first-time international order can be a little worrisome and we’re so happy to hear that everything was well packed and reached you safely in the UK. Even happier to know that you enjoyed the taste of our products!
Your feedback truly means a lot to us, and we can’t wait to serve you again with more authentic flavors from Oorla.
Warm wishes,
Team Oorla.
Antwoord van Oorla
Dear Customer,
We sincerely apologize for the inconvenience. Your feedback has been shared with our packaging team to ensure improvements moving forward.
Regards,
Team Oorla.
All the things from packaging of the…
All the things from packaging of the whole bundle, packing of individual items, the freshness and taste, all were beyond expectations..
Will definitely be buying from here in the future
15 april 2025
Review zonder uitnodiging
Worst customer Seevice
Hi
I ordered combo from Oorla by seeing reviews. One of the items got leaked and it’s been 4 days they are not responding
No refund and alt least no sorry..
Think before you order
11 april 2025
Review zonder uitnodiging
Orlando sweets are worst
I ordered sweets from Oorla, and they arrived late. The packaging was damaged, and the sweets didn’t taste fresh and I think sweets from road is more good than Oorla and it’s waste of money. Customer service was unresponsive when I tried to address the issue. I never suggested to buy it
11 april 2025
Review zonder uitnodiging
Antwoord van Oorla
Dear Customer,
We’re truly sorry to hear about your experience. This is not the kind of service or quality we aim to deliver at Oorla. We completely understand your frustration regarding the delay, damaged packaging, and the taste not meeting your expectations.
We also regret that you faced issues reaching our customer support your concerns should have been addressed promptly. Please share your order number with us so we can look into this further and make things right.
Your feedback is important and helps us improve. We hope to have the opportunity to serve you better in the future.
Regards,
Team oorla.
Absolutely horrible quality of product
Absolutely horrible quality of product. Ordered pickles which had bad oil smell and also majority was oil than pickle. Wouldn’t recommend ordering from them at all.
6 januari 2025
Review zonder uitnodiging
Antwoord van Oorla
Dear Customer,
We sincerely apologize for the experience you had with our pickles. This is not the quality we aim to deliver. Please share your order number, and our team will reach out to you at the earliest to resolve this issue.
We truly appreciate your feedback and the opportunity to make things right.
Regards,
Team Oorla.
Great taste; will order again!!
Inspite of flight delays the products that I ordered came fresh. The packaging was so clean. They were tasting very good. Srivilliputtur Milk Halwa got over immediately. Savoring the Ooty varkeies one at a time with Elaichi tea in the cold needed afternoons 😀😍Every one in the family loved it. Thanks Orrla for this concept. Wheni saw no preservatives, I was thanking Oorla for being so responsible.
27 januari 2025
Review zonder uitnodiging
Antwoord van Oorla
Dear Customer,
We're so happy to hear you enjoyed our treats! Glad the Srivilliputtur Milk Halwa and Ooty Varkey were a hit with your family. Your support and love for our preservative-free promise mean a lot to us.
We're looking forward to serving you again soon!
Best regards,
Team Oorla
I order a few items of almost $95 from…
I order a few items of almost $95 from Oorla and later when delivery was delayed, I contacted Oorla. Thats when they informed me that despite paying delivery charges and higher cost - I have to pay tax of almost $33. This is nearly half the price of the items ordered. I would never recommend this to other customer and I would not buy from Oorla again.
2 januari 2025
Review zonder uitnodiging
Oorla products oorla nyabhagathe…
Oorla products oorla nyabhagathe kondupoittango very tastful and delicious snacks and delivery and packing was awesome
27 december 2024
Review zonder uitnodiging
Antwoord van Oorla
Hi Customer,
Thank you so much for sharing your wonderful feedback! We're so happy to hear that our Oorla products brought back fond memories and that you enjoyed the taste and quality.
It means a lot to us that you loved the snacks, delivery, and packaging. Your support keeps us motivated to continue delivering the best.
Looking forward to serving you again soon! 😊
Best regards,
Team Oorla.
Diwali Sweets & Savories
I had ordered from Oorla for Diwali and they delivered it on time. I opted for the Tamilnadu sweets and savories and I got to say, the quality and the freshness was top notch. Loved all of the items as they were neatly packed and delivered in nice looking tin containers. Highly recommended.
30 oktober 2024
Review zonder uitnodiging
Antwoord van Oorla
Dear Customer,
Thank you so much for your lovely words! We’re so glad to hear that you enjoyed the Tamil Nadu sweets and savories and that everything arrived fresh and neatly packed. It’s wonderful to know the tin containers added to your experience.
Your kind words and recommendation mean the world to us, they inspire us to keep doing our best. We can’t wait to serve you again and bring more of your favorite treats to you!
Regards,
Team Oorla.
Fraud company
Not only did I not receive my Diwali order, I am still waiting for it. Beware of this company. The good reviews are fake. There's no response toy complaints. I will lodge an FIR against them now.
3 november 2024
Review zonder uitnodiging
Antwoord van Oorla
Dear Customer,
We deeply apologize for the delay and the frustration you’ve faced. We understand your disappointment, especially during such an important time like Diwali. This is certainly not the experience we intend to provide, and we are committed to addressing your concerns. Could you please share your order number so we can look into the situation immediately?
We value your feedback and would like to resolve this as quickly as possible. Thank you for your patience.
Regards,
Team Oorla.
False Promises
I placed an order with Oorla.com for Diwali gifts, encouraged by their promise of 2-4 day delivery. However, it’s been over two weeks, and I still haven’t received a tracking number or any update. While I understand unexpected delays can happen, the lack of communication and transparency has been disappointing. To make matters worse, they’re now advertising a 30% discount, which feels inconsiderate given that many customers like me are still waiting for previous orders.
I wanted to support an Indian-owned business and was excited to receive unique products for Diwali, but this experience has made me question their reliability. I’m sharing this to caution others to consider customer reviews carefully before placing an order. I hope Oorla takes steps to improve their service because the community would benefit from a trustworthy platform.
9 november 2024
Review zonder uitnodiging
Antwoord van Oorla
Dear Customer,
Thank you for reaching out and sharing your experience with us. We're truly sorry for the delay in your Diwali order and the lack of updates along the way. Unfortunately, a technical issue on our end disrupted our order tracking system, and we understand how frustrating this must have been, especially during such a special time.
We’re working hard to fix these technical issues to prevent this from happening again. Your support as a customer means a lot to us, and we’re committed to improving to make sure your experience reflects that.
Thank you for your patience, and please don’t hesitate to reach out if there’s anything further we can do.
Warm regards,
Team Oorla.
Waste of Money!!!
I ordered Palakara Petti from Oorla for Diwali 2024 and the sweets tasted horrible. All the sweets were full of sugar and oil.The jelebi was filled with sugar crystals and the smell of oil was still there in the sweets.I am very disspointed with the order and the response from the team is also not satisfying.Never going to order again!!!
1 november 2024
Review zonder uitnodiging
Antwoord van Oorla
Dear Customer,
We’re truly sorry to hear that your experience with our Diwali sweets did not meet your expectations. Quality is extremely important to us, and we apologize for the issues you faced with the taste and freshness.
We value your feedback and take it seriously, as it helps us improve.
Thank you for giving us the opportunity to learn and grow.
Regards,
Team Oorla.
I ordered the small palakarapetti along…
I ordered the small palakarapetti along with few karam items on 26 th of October and Atlast got the partial order today Nov 5 th. They shipped only the petty and not karam items.
I am trying to get hold off some human being to talk but repeated automated message is coming. No customer service phone .
They messaged me back saying that they will sip it for free with my next order.
Please stay away.
5 november 2024
Review zonder uitnodiging
Antwoord van Oorla
Dear Customer,
We apologize for the delay and the inconvenience caused with your order. We understand how frustrating it can be to receive only part of your order, and we deeply regret the lack of communication during this time. Our team is working to resolve this matter as quickly as possible, and we assure you that your karam items will be shipped at the earliest, as promised.
We also understand your frustration with the automated responses and lack of direct contact, and we’re actively working to improve our customer service channels to make sure you can easily reach a team member in the future.
Thank you for your patience, and we truly appreciate your understanding as we work to make things right.
Regards,
Team Oorla.
Terrible terrible service and lack of professionalism!
I ordered 2 packages from the US for shipping within Tamilnadu on 23rd October for shipping 2-4 days before Diwali. One order has not shipped still and the Chennai one was delivered today. On the 31st, I sent many messages requesting my orders to be canceled. But no response. There is no customer service phone no. either. Never never order from them...such a scam and zero professionalism!
Today, on No. 5th, they say they can refund one order (which has not been shipped at all yet). They cannot refund the other one as it is with their shipping partner. They say delay is with their shipping partner.
Who is responsible for their shipping partner? How bad is and unprofessional is this company??? It is Nov 5th today, supposed to have reached latest by Oct 29th.
Please ISSUE me a refund for order ORG 22331. Worst worst Indian company I have dealt with from the US. Please don't give Indians a bad name especially when they are doing so well now with their customer service. Plus all of this is for domestic shipping.
5 november 2024
Review zonder uitnodiging
Antwoord van Oorla
Dear Customer,
We sincerely apologize for the inconvenience caused and fully understand your frustration. As per your request, we have processed the refund for your order (ORG22331). We deeply regret the delay and the lack of communication during this time.
We understand the importance of timely delivery, especially during the festive season, and we are actively working on improving our processes and customer service channels to ensure such issues do not occur again in the future.
Thank you for your patience, and we apologize once again for the inconvenience caused.
Regards,
Team Oorla.
Ordered Oct 15th for diwali
Ordered Oct 15th for diwali, still not shipped.
No response to emails either.
4 november 2024
Review zonder uitnodiging
Antwoord van Oorla
Dear Customer,
We apologize for the delay in processing your order. We understand your frustration, especially with the Diwali celebration in mind.
Please share your order number, and we will investigate the status immediately. Rest assured, we are committed to resolving this as quickly as possible and providing you with an update on your order.
Thank you for your patience.
Regards,
Team Oorla.
Disappointed with the service and poor…
Disappointed with the service and poor response. There is no number available to contact and tired of reaching in several ways . Order placed for diwali and delivered yesterday Nov 04. Wrong products were delivered. Still awaiting a proper response .
4 november 2024
Review zonder uitnodiging
Antwoord van Oorla
Dear Customer,
We sincerely apologize for the confusion and the delayed delivery of your order. We understand how disappointing it must be, especially when the wrong products were delivered. We take full responsibility for this error.
Please share your order number, and we will immediately investigate the situation and work to resolve it. Our team is committed to addressing your concerns as quickly as possible. We deeply regret the inconvenience this has caused and appreciate your patience as we rectify the issue.
Regards,
Team Oorla.
Careless and Unprofessional
The website and advertising were very misleading. They promised to deliver 2-4 days before Diwali. I paid upfront and ordered to make sure it arrives when we go to India for Diwali and can bring it back to Singapore for us. But the parcel never arrived. I must ahve sent atleast 200 messages on their whatapp, instagram, facebook and the website. all i get in reply is a bot generated reply. Finally after 8 days of promised delivery, I get a tracking number and date for delivery. When i asked for a refund, i get an email from a executive saying sorry about it we will give you 20% off on next order. First be answerable for the current order. Spent in 1000s to be cheated by these people
5 november 2024
Review zonder uitnodiging
Antwoord van Oorla
Dear Customer,
We sincerely apologize for the delay and understand your frustration. Due to some unexpected technical issues, the delivery was delayed, and we deeply regret the inconvenience this has caused. We know how important it was for your order to arrive on time, and we truly appreciate your patience throughout this process.
Please know that we are taking your feedback seriously and are working to improve our communication and delivery processes to prevent such issues in the future. We are committed to resolving your concerns, and we will do everything we can to make this right for you.
Once again, we apologize for the inconvenience and thank you for your understanding.
Regards,
Team Oorla.
Please don't buy any item in this…
Please don't buy any item in this oorla Website..worst customer service ,worst delivery service,no response from their team & 3 items are missing
5 november 2024
Review zonder uitnodiging
Antwoord van Oorla
Dear Customer,
We sincerely apologize for the issues you've faced with your order. We understand how frustrating this experience must have been, and we deeply regret the missing items and lack of communication from our team. Please share your order number with us so we can investigate the matter further and ensure a resolution as soon as possible.
Your feedback is important, and we are committed to improving our services to provide a better experience in the future.
Thank you for bringing this to our attention.
Regards,
Team Oorla.
Zero support from customer service
Zero support from customer service. There is a huge delay from UPS and the oorla team seem to think as long as the order is given to UPS their job is done. I am very disappointed because I'm sure the items are going to be expired when it arrives. I'm still waiting.
Terrible service.
4 november 2024
Review zonder uitnodiging
Antwoord van Oorla
Dear Customer,
We truly apologize for the delay and the inconvenience you've faced with your order. We understand how frustrating this must be, especially when it involves perishable items. While we rely on our shipping partners, we take full responsibility for ensuring the order reaches you in a timely manner. Please share your order number so we can look into this issue and provide you with an update on the status.
Your feedback is valuable, and we are committed to improving our processes.
Thank you for your patience.
Regards,
Team Oorla.
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