Sign up was very easy, my only issue is that I took out the plan wanting to get the boiler serviced, only after signing up I was made aware that they do services in my area in September and signing up... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great experience. I was assigned dodgy gas engineer who effectively didn’t deliver. Few false appointment, ignoring phone calls eventually rang openfix to supply me with different engineer as I needed... Toon meer
Neil the gas engineer kept in contact from the start. Letting me know when he was arriving and during the service, pointing out & explaining any problems to me. His advice was helpful. He respected... Toon meer
Bedrijf heeft geantwoord
Both the people I spoke to were polite and helpful and all my questions were answered. I have been a long time client with British gas but the cover ended and the cost for a new one nearly doubled, O... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Contactgegevens
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, Verenigd Koninkrijk
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Boiler service
Engineer arrived well within allocated time slot. Was friendly and professional. Very happy with the service provided.
15 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
It’s wonderful to hear everything was sorted to your satisfaction. Thank you for choosing OpenFix!
Many thanks,
OpenFix
After only 3 months I have cancelled my…
After only 3 months I have cancelled my service agreement for my condensing gas boiler. My boiler started kettling to due blockages in the condenser and heat exchanger. Told it was safe to continue using but was not covered by the agreement or even an annual service! Had to get a local engineer, who cleaned the debris costing me less than the £90 call out charge by OpenFix! What is the point of a service agreement that does not service.
11 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
I’m sorry we left you feeling that your agreement wasn’t there when you needed it. I can understand how frustrating it was to hear that we couldn’t help with the kettling noise and then have to arrange and pay for a local engineer yourself.
When you contacted us, you said the boiler was still working, so we advised that the issue did not qualify as a covered repair based on the symptoms reported. As we didn’t send an engineer, we can’t comment on what your local engineer subsequently found.
I’m also sorry our response left you with the impression that we would not service your boiler. Your annual service was due in May 2027, when we were carrying out services in your area. It was no longer due under the agreement once you cancelled it.
Many thanks,
OpenFix
Easy online portal
Easy online portal. Different levels of cover clearly explained
14 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
We’re delighted to hear you liked our website. We aim to make everything as clear and straightforward as possible.
Many thanks,
OpenFix
Dislike the slow pace of negotiating the completing the form.
Dislike the slow pace of negotiating and completing details.
14 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
We’re sorry you found the process slow. We understand that when something goes wrong at home, you want help as quickly as possible.
If you’re referring to logging a repair request, we gather the details upfront to help us assess the issue promptly and reduce the need for further calls or emails. The aim is to get your request moving sooner, although we appreciate that answering the questions takes some time.
If you experienced a particular delay, please email support@openfix.co.uk so we can look into it.
Many thanks,
OpenFix
Very easy to sign up and a reasonable…
Very easy to sign up and a reasonable price. A bit disappointed to see that the first boiler inspection not due until August 2027 - coincidentally 12 months from the month before I signed up! Will review again if have to make any calls for assistance.
3 september 2026
Antwoord van OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Good value all round
14 september 2026
Antwoord van OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Easy peasy
Wasn’t select my option. Not very difficult to apply
13 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Easy to set up
Easy to set up. Competitive pricing. Very knowledgeable
and helpful engineer who carried out the boiler check.
10 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Boiler service
An engineer came to service our boiler, he was efficient and professional.
11 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for your feedback. It’s great to know that everything went smoothly on your recent boiler service visit – just what we aim for!
Many thanks,
OpenFix
I moved house in Peckham to Dulwich and…
I moved house in Peckham to Dulwich and wanted to move my provider and Open Fix seemed a good offer. I set up a deal that was only £19.95 PCM for 12 months with no excess. When the boiler broke down I called and spoke to many robots who said they will be around in 6 hours. 57 hours and they did not turn up after 20 + phone calls. They make promises and do not fulfil them. They are just like any other company who take, take, take and no give. Do not use them...
3 september 2026
Review zonder uitnodiging
Very easy to sign-up to your service…
Very easy to sign-up to your service and its saving me money - half the price of my previous supplier cover quote
12 september 2026
Antwoord van OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Boiler Service
The Engineer arrived on time , and gave the boiler a clean bill of health.
He pointed out a couple of things regarding an air brick outside being too close to the flue. Which I will get sorted.
Plus pointed out that the carbon monoxide monitor needed renewing . I knew about that already. But appreciated the safety advice.
I would however have liked a written confirmation about the health of the boiler , with date of service.
Also perhaps a new carbon monoxide detector, as have been issued with one as practice with previous companies.
Plus proof of his identity on arrival.
These are perhaps not company policy, and not a criticism of the engineer.
8 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Open Fix is great
Open Fix is great. Reliable and trustworthy. The service they give is excellent.
11 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for your kind words about our customer service. We’re delighted you were happy with the help you received.
Many thanks,
OpenFix
was simple to do n to sign up for a…
was simple to do n to sign up for a plan of your choice
11 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Joining was very quick and…
Joining was very quick and straightforward, hopefully the service going forward will be the same
4 september 2026
Antwoord van OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
It was really easy to sign up
It was really easy to sign up, can’t fault the process. The only criticism I have is that I tried to book an annual boiler service but I was told that’s not scheduled for my area until next August. I need to get it serviced before 2027 to keep the warranty so I will have to arrange that separately with the company that installed it. Before I signed up I did research this, and it was confirmed that I can book a service straight away. It’s not a major issue but worth keeping in mind when you sign up.
11 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Was very friendly
Was very friendly, answered any questions I had so was very pleased
11 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
We’re grateful for your review. It’s great to hear you’re happy with your experience.
Many thanks,
OpenFix
Very disappointed with Openfix
Very disappointed with Openfix. The service has been terrible from start to finish.
The work I paid for was not completed properly, and despite having to make numerous phone calls and send several emails, I still couldn't get the outstanding work resolved. In the end, I had no choice but to stop paying and find another emergency company.
What is particularly frustrating is that once I stopped paying, Openfix were very quick to chase me for payment. It's a shame they weren't as quick or as efficient when it came to actually completing the work I had paid for.
I've used a number of different companies for emergency home cover over the years, as I always shop around each year for the best deal, but unfortunately Openfix have been by far the worst experience I've had.
I would not recommend them based on my experience.
6 juli 2026
Review zonder uitnodiging
Antwoord van OpenFix
We’re sorry this experience left you feeling let down, particularly when you had to chase for an explanation. We recognise that we did not communicate the decision about the additional work clearly enough.
Three repairs were successfully completed under your plan, without separate repair charges. Our engineer also looked at the additional window issue while attending, but this involved accidental damage, which falls outside the agreement. We should have explained this more clearly so you were not left expecting further work.
The repairs were provided under a 12-month agreement. You subsequently cancelled the plan and stopped payments before the end of that term, leaving cancellation charges unpaid. The payment reminders related to those outstanding charges.
We understand why those reminders were frustrating while you felt work remained unresolved, and we’re sorry our communication contributed to that situation.
Many thanks,
OpenFix
I purchased the landlord cover as it…
I purchased the landlord cover as it said that the gas safety certificate was included, however once I signed up and the direct debit was set up it said that the gas safety certificate couldn't be arranged for 30 days. Sent a message in Facebook to ask if this could be brought forward but as yet a few hours later no reply! Will be exercising my 14 day cooling off period cancellation if I don't hear by tomorrow
10 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for your review. We completely understand that you want to make sure your Gas Safety Certificate is arranged in good time.
You only joined OpenFix at around 7pm last night, when our out-of-hours emergency team was operating, so our customer service team has not yet had the opportunity to respond to your message. One of the team will be in touch with you shortly.
We normally require advance notice to arrange a Gas Safety Certificate so that we have sufficient time to appoint an engineer, coordinate access with you or your tenants and complete the certificate before it is due.
However, we appreciate that your certificate may be required sooner. We will contact you to confirm its due date and see whether we can accommodate this for you. If we can't, we will talk you through the alternative options available.
Many thanks,
OpenFix
Antwoord van OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.