Sign up was very easy, my only issue is that I took out the plan wanting to get the boiler serviced, only after signing up I was made aware that they do services in my area in September and signing up... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great experience. I was assigned dodgy gas engineer who effectively didn’t deliver. Few false appointment, ignoring phone calls eventually rang openfix to supply me with different engineer as I needed... Toon meer
Neil the gas engineer kept in contact from the start. Letting me know when he was arriving and during the service, pointing out & explaining any problems to me. His advice was helpful. He respected... Toon meer
Bedrijf heeft geantwoord
Both the people I spoke to were polite and helpful and all my questions were answered. I have been a long time client with British gas but the cover ended and the cost for a new one nearly doubled, O... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Contactgegevens
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, Verenigd Koninkrijk
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Complete Plan is not what it suggests!
I pay for the complete plan, which you would be lead to believe completely covers everything. But no, if your boiler is making an awful noise when in use, Openfix will have you believe it is nothing to be concerned about and is not something covered by the policy. I have to wait for it to go completely go boom before I can get help. Surely prevention is better than the cure, fixing it now is cheaper for them and less risk for us? To top it off, the boiler was serviced by one of their engineers this year. Very disappointed with service and will not renew at the end of the contract.
7 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for your review. We’re sorry that you’re disappointed with the outcome of your recent repair request.
Our Complete Plan provides our widest level of support across the systems included within the agreement, but this does not mean that every maintenance issue, noise or concern is automatically classed as a covered repair.
We certainly would not advise a customer to wait for their boiler to “go boom” before seeking help. However, for us to authorise a repair under the plan, there does need to be an identifiable fault or breakdown affecting the operation of a covered part of the system. An unusual noise alone, where the boiler continues to operate and no fault or failure can be established, does not necessarily constitute a breakdown.
We also appreciate your point that the boiler was serviced by one of our engineers earlier this year. A service involves the required safety and operational checks at the time of the visit, but unfortunately it cannot prevent every future issue from developing or predict when a component may subsequently fail.
If the operation of your boiler changes, a fault develops or the issue becomes identifiable as a breakdown, please contact our Support Team and we will be happy to reassess this for you in line with your plan.
Many thanks,
OpenFix
It was so easy to get the cover I…
It was so easy to get the cover I needed. Web site was simple to navigate & the price was very competitive
5 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
Very easy to set up
5 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Really good price compared to other…
Really good price compared to other suppliers
5 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Antwoord van OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Very easy to use website and great…
Very easy to use website and great price for extensive cover
4 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Quick and easy
Quick and easy, no difficult questions and simple sign up options.
4 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
A very simple way of gathering…
A very simple way of gathering information. Clear and concise information, especially as I was using my phone.
Great competitive price offered.
4 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
We’re delighted to hear you liked our website. We aim to make everything as clear and straightforward as possible.
Many thanks,
OpenFix
My boiler has just been serviced by the…
My boiler has just been serviced by the local Openfix contractor. The engineer called me to set up a date, and then Openfix sent me an email with the engineer's info. The engineer was very helpful and did a really thorough inspection. So far, I'm really happy with Openfix's services.
1 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
We’re pleased that your recent boiler service visit went well. Thank you for taking the time to share your experience – we really appreciate it.
Many thanks,
OpenFix
Good communication between me and…
Good communication between me and openfix but would have given 5 stars if pool of engineers available were more responsive
1 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Antwoord van OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Antwoord van OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Nice and easy to navigate
Nice and easy to navigate. Choice of plans to cater for majority of households. Plans are easy to understand. Thank you
31 augustus 2026
Review zonder uitnodiging
Antwoord van OpenFix
We’re grateful for your review. It’s great to hear you’re happy with your experience.
Many thanks,
OpenFix
Free boiler service done,Engineer Rob…
Free boiler service done,Engineer Rob was a lovely guy very professional and job done in no time
2 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for your feedback. It’s great to know that everything went smoothly on your recent boiler service visit – just what we aim for!
Many thanks,
OpenFix
Great customer service and thank you…
Great customer service and thank you for reviewing my boiler plan and a great service from your team Sam and Megan
I will recommend open fix to friends and family
3 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
We really appreciate your positive feedback. We’ll make sure your comments are shared with the team.
Many thanks,
OpenFix
After waiting weeks for a engineer to …
After waiting weeks for a engineer to call he finally turned yp to service my boiler. When I have had my boiler serviced before they have taken at least 45 minutes to service my boiler. The engineer was gone within half a hour. He didn't even go outside to check the overflow or turn the temperature up to make sure everything was working. A bit disappointed.
2 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for your review. We’re sorry to hear that you were disappointed with your recent boiler service.
The length of time an engineer spends at a property can vary depending on the boiler and what is required, so the duration of the visit alone does not necessarily indicate whether the service has been completed correctly.
Our engineers are required to complete and record the relevant operational and safety checks and readings as part of the boiler service. Unfortunately, from the information provided in your review, we haven't been able to identify your account to check the service record.
Please contact our Support Team at support@openfix.co.uK with your details. We can then check the engineer's completed service documentation and readings to ensure that all of the required operational and safety checks were carried out.
Many thanks,
OpenFix
Very happy
Very happy, fully informative on cover. Very happy.
2 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Very easy to compare prices and plans
Very easy to compare prices and plans. Quick and easy to sign up .
2 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
Very easy and very quick to join ,more…
Very easy and very quick to join ,more things covered with this policy.
2 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for the great feedback. We’re really glad to hear you’re happy with your plan and what it includes — we’ve worked hard to make sure it offers good value and peace of mind.
Many thanks,
OpenFix
Antwoord van OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.