Sign up was very easy, my only issue is that I took out the plan wanting to get the boiler serviced, only after signing up I was made aware that they do services in my area in September and signing up... Toon meer
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Lees wat reviewers zeggen
Great experience. I was assigned dodgy gas engineer who effectively didn’t deliver. Few false appointment, ignoring phone calls eventually rang openfix to supply me with different engineer as I needed... Toon meer
Neil the gas engineer kept in contact from the start. Letting me know when he was arriving and during the service, pointing out & explaining any problems to me. His advice was helpful. He respected... Toon meer
Bedrijf heeft geantwoord
Both the people I spoke to were polite and helpful and all my questions were answered. I have been a long time client with British gas but the cover ended and the cost for a new one nearly doubled, O... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Contactgegevens
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, Verenigd Koninkrijk
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Such an easy
Such an easy , concise process
Price very competitive
2 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
It is straightforward and easily to…
It is straightforward and easily to join and set up everything.
1 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
The man was very professional and…
The man was very professional and thorough, the yearly service is included in the package unlike my previous one.
1 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Very quick and straightforward to set…
Very quick and straightforward to set up account. Good value too.
1 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Fantastic customer service
Fantastic customer service. Sam was polite knowledgeable, clear and kind.
Great rates, explained everything and it was a great experience .
1 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for your kind words about our customer service. We’re delighted you were happy with the help you received.
Many thanks,
OpenFix
Process of signing up for the service…
Process of signing up for the service was quick and easy
1 september 2026
Antwoord van OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
It was a very easy process to sign up !
1 september 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Antwoord van OpenFix
Thank you for the great feedback about our engineer. We’ll make sure that your kind words are passed on to them.
Many thanks,
OpenFix
Easy, simple and clear plans
Easy, simple and clear option plans to sign up. Half the price of previous provider, now with more cover.
22 augustus 2026
Antwoord van OpenFix
Thank you for the great feedback. We’re really glad to hear you’re happy with your plan and what it includes — we’ve worked hard to make sure it offers good value and peace of mind.
Many thanks,
OpenFix
Avoid Open Fix
Avoid Open Fix – Untrustworthy and Contradictory Service
I am extremely disappointed with Open Fix. Part of my service agreement includes boiler servicing, so I expected a thorough check and proper care. However, during the visit, the engineer identified a leak in my boiler and explicitly told me that it was important to get it fixed. Yet, when he left, the issue was left completely unaddressed.
When I called customer service to ask why it wasn't repaired, they flatly contradicted their own technician, claiming the fix "wasn't necessary." They made it clear that to get someone back out to address the leak, it would involve a call-out charge.
It makes no sense for the technician to highlight a necessary repair, only for customer service to dismiss it as optional while leaving me facing a call-out fee to resolve it. I refused to go through with it because I simply cannot trust a company that operates this way. I will not be using their services again and strongly advise others to look elsewhere.
12 juni 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for your review. We’re sorry that there appears to have been some misunderstanding about what was identified during your boiler service in May.
The engineer contacted us during the routine service to recommend replacement of the AAV. However, there was no boiler breakdown or failure reported to OpenFix and the boiler was not being attended as a repair. This was a recommendation made by the engineer during a routine service, rather than a component that had failed and caused a sudden and unforeseen breakdown of the system.
The repair element of your plan is there to assist when a covered system or component suffers a sudden and unforeseen breakdown. It does not mean that every recommendation an engineer makes during an annual service is automatically carried out as a covered repair.
The service report also identified existing installation/access issues, including that the condensate could not be accessed for cleaning and that the flue could not be fully visually inspected. These are separate from the engineer's AAV recommendation.
We do appreciate that the distinction between an engineer's recommendation and a covered repair could have been explained more clearly when you contacted us.
As the service took place in May, some time has now passed. If you are now experiencing a fault or breakdown with your boiler, please contact our Support Team at [support@openfix.co.uk](mailto:support@openfix.co.uk) and we will be happy to assist in line with your plan.
Many thanks,
OpenFix
Antwoord van OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Good price and easy plan to set up
29 augustus 2026
Antwoord van OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Signing up was easy
Signing up was easy, however when I got to request a boiler service it said it’s due in July. I need one now. I have submitted an enquiry.
28 augustus 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Very easy to open and start new…
Very easy to open and start new contract all done on line easy to follow
28 augustus 2026
Antwoord van OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
very good customer service
Accidentally booked the wrong date so called the contact centre who could not have been more helpful
28 augustus 2026
Antwoord van OpenFix
Thank you for your kind words about our customer service. We’re delighted you were happy with the help you received.
Many thanks,
OpenFix
I was ill when Open fix contacted me to…
I was ill when Open fix contacted me to arrange boiler service, I missed the called but there was also a curtesy e-mail. An appointment was arranged via the e-mail and quite soon, no long wait. I received a reminder call a day or two before the appointment to confirm it would be in the morning (lady didn’t forget to check I was feeling well 😁, a little personalization) and first thing in the morning on the day of appointment the engineer rang to confirm the 30 min time slot. Service was efficient and engineers shared his observations. Couldn’t be any better, you can’t beat that. Thank you so much.
28 augustus 2026
Review zonder uitnodiging
Antwoord van OpenFix
We’re so pleased to hear you had a positive experience with our team. Your feedback means a lot to us.
Many thanks,
OpenFix
I was with British Gas last year
I was with British Gas last year and I did not call them out at all except annual service and they charged me £348. This year they want £376. I got openfix on a comparison site and I get all the same for £210. BG have priced there selves out of the market.signing up was easy and I look forward to being an OpenFix customer
28 augustus 2026
Antwoord van OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Antwoord van OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Good service
25 augustus 2026
Review zonder uitnodiging
Antwoord van OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
The gas safety test was carried out…
The gas safety test was carried out efficiently and the certificate issued promptly.
21 augustus 2026
Review zonder uitnodiging
Antwoord van OpenFix
We’re pleased that your recent Landlord Gas Safety Certificate visit went well. Thank you for taking the time to share your experience – we really appreciate it.
Many thanks,
OpenFix
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