We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Three days after placing an order on their website, I received an email saying one of the items was out of stock and it could be over a month before it might be available again. (I’d like to know wh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have a 270 awning on my 2019 Ram 2500 adventure truck, replacing an trusted ARB awning, I have arthritis in my hands that made the ARB to difficult to use. The Openroad 270 is amazing, fast easy... Toon meer

Beoordeeld met 5 van de 5 sterren

My experience with OpenRoad has been a positive one. I have their RTT, 270° awning and storage cases. They’ve been helpful in getting replacement parts like the RTT cover - I broke the zipper - reache... Toon meer

Beoordeeld met 1 van de 5 sterren

Have an easy way to tell you of problems I think the product is good but have problem opening with button have to open tailgate and pull cord . The message you sent me was send video of trying to open... Toon meer

Bedrijfsgegevens


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

74 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 88% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,0

Alle reviews

(74)

74 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I had an issue with my winch

I had an issue with my winch. Lulu was very helpful in getting me the part I need to get it working in a timely manner. I am very happy with the product and the warranty service

30 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Three days after placing an order on…

Three days after placing an order on their website, I received an email saying one of the items was out of stock and it could be over a month before it might be available again. (I’d like to know why the site even allowed me to order something that was out of stock in the first place.) The email asked if I was willing to wait or preferred another option.
I replied to that email, but I still haven’t received any update. My account and order won’t load on their website, and the chat feature just says it can’t provide any additional information about my order.
Their customer service has been terrible. All I’m trying to do is find out the status of my order. If I don’t get some kind of response soon, I’ll have to file a complaint with my credit card company.

6 oktober 2026
Review zonder uitnodiging
Logo Openroad4wd

Antwoord van Openroad4wd

Hi Chuck,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and uncertainty this situation caused.

You are absolutely right that an item showing as available on our website should come with clear and accurate expectations. In this case, our inventory communication did not meet the standard we expect, and we understand how disappointing it was to find out after placing the order that the item would require additional waiting time.

We understand how concerning it must have been not to see updates through your account or our chat support. Since the order had not shipped yet, there was no tracking information available, but we should have done a much better job keeping you informed throughout the process.

Unfortunately, the team member who was originally handling your case was no longer available, your case was affected by an internal transition, and we failed to ensure a smooth handoff and timely follow-up. You were definitely not supposed to be left without the updates and support you deserved.

We have reviewed this situation internally and are working on improving both our inventory communication and follow-up process to prevent similar experiences in the future.
We sincerely apologize for the time and frustration this caused. We would appreciate another opportunity to make this right and help resolve your order. We have already arranged for our team to reach out to you directly, and we will make sure your case is properly followed through until it is resolved.

Beoordeeld met 1 van de 5 sterren

Have an easy way to tell you of…

Have an easy way to tell you of problems I think the product is good but have problem opening with button have to open tailgate and pull cord . The message you sent me was send video of trying to open , to where? It’s really pretty simple when button is pushed it clicks but does not disengage lock

17 september 2026
Beoordeeld met 5 van de 5 sterren

Lovin’ it.

Package showed up undamaged. Went together very easily and looks great. Loving it. Will start to consider accessories for camping, etc., in the future.

20 augustus 2026
Beoordeeld met 1 van de 5 sterren

Poor Customer Service Relating to Part Defect

I was in contact with someone who could help relace a damaged part out of the box when they have since ghosted me after several attempts to get in contact with them again.

21 juli 2026
Logo Openroad4wd

Antwoord van Openroad4wd

Hi Torey,

We’re sorry for the frustration this caused. It looks like some of our earlier messages and files didn’t make it through to your inbox, which understandably made it seem like the conversation had gone quiet.

Our support team has since reached back out and asked for an alternate email address so we can make sure everything gets through and continue helping with the damaged part.
We’ll keep following up from here and make sure this gets properly sorted out.

Best,
OPENROAD Team

Beoordeeld met 5 van de 5 sterren

I purchased the openroad4wd verticle…

I purchased the openroad4wd verticle awning brackets, I took a shot hoping they would solve the problem I had with my original brackets vibrating and bouncing like a diving board creating stress points and noise along the prinsu type roof rack.
They more than solved that problem, the brackets not only removed the vibrations and noise the design allowed me to integrate the the awning to both the rooftop tent and the roof rack.
I would highly recommend this product and look forward to purchasing other openroad4wd products based on my experience with these brackets and the advice and expertise I received before the items were delivered from customer support and service, emails in reply to my questions were detailed and timely and addressed any concerns I had.

13 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy to Assemble, Great Quality, and Looks Pretty Dang Bougie!

I’ve had a great experience with Openroad4wd and their aluminum truck cap on my Tacoma. I’ve had it installed for a while now and have been able to put it to use in real-world situations hauling hunting and fishing gear, and I’ve been very impressed with it.

One thing I think is worth mentioning is how easy the assembly was. My 12- and 15-year-old sons helped me put the entire truck cap together and install it on the truck. The instructions were easy to follow, everything went together really well, and the whole process was much easier than I expected.

Once installed, the truck cap looks great and gives me the secure, covered storage I was looking for without the price tag of some of the more expensive options out there. And I have to say, it’s pretty bougie too! It completely changed the look of my Tacoma and gave the truck a serious upgrade in the looks department.

Customer service and communication have also been excellent. Everyone I’ve dealt with has been friendly, responsive, and easy to work with.

Overall, I’ve been very happy with the quality of the product and my experience with Openroad4wd. Easy assembly, good instructions, great functionality, excellent customer service, and it makes the truck look pretty dang bougie. What more could you ask for? I’d definitely use their products again.

18 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great roof top tent

Great roof top tent, sturdy well built and very ergonomic. I would recommend adding another mattress on top of the one that is provided for better comfort but it’s well on top of the truck and x hinge design gives you that extra foot room.

17 september 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

I liked the customer service

I liked the customer service. The team was very informative and communicative. It did not take long to get what I wanted and get answers when I had questions. I did not like the fact that I did not have the bility to call anyone. I also did not like the way the items had very limited instructions. I had to guess my way through alot of the installation. Maybe I got a package where the instructions were missing. The instructions I received after the install were much mor informative. Needless to say I have to take some stuff back apart and change a few things

2 september 2026
Review zonder uitnodiging
Logo Openroad4wd

Antwoord van Openroad4wd

Hi there,

Thanks so much for taking the time to share this, and especially for the kind words about our customer service team. We really appreciate that.

I’m sorry this ended up costing you extra time and rework during the installation.

If possible, we’d like to understand the instruction issue a little better — particularly which product you purchased, what materials came with it, and which part of the installation caused the trouble.

And this isn’t just something we’re saying in response to your review — we’re actively working on making it easier for customers to reach us by phone, and we hope to have a more complete support option in place before long.

Thank you again for your honest feedback. It gives us something concrete to look into.

Best,
Ada
OPENROAD Team

Beoordeeld met 4 van de 5 sterren

We purchased the OpenRoad 270° awning…

We purchased the OpenRoad 270° awning and are very happy with it. Customer service was great. The only caveats that I would tender are 1) source your own fasteners or use liberal anti-seize. Also, the installation video could be more professional. I have brought both of these items to OpenRoads' attention and they were receptive to my constructive suggestions. Buy it, you will not regret it.

1 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

270 awning on 2019 Ram 2500 pipe rack.

I have a 270 awning on my 2019 Ram 2500 adventure truck, replacing an trusted ARB awning, I have arthritis in my hands that made the ARB to difficult to use.
The Openroad 270 is amazing, fast easy to deploy and slow. Every time people see it they stop and ask about it.
Had a small problem and the service was prompt and complete!
Build quality and construction are near perfect, most every functioning component meets or excess my expectations. How many products can you say that about?

16 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

great quality!

I have the RTT, 270 awning and shower awning. Everything has worked great. I am enjoying them completely. Great quality and better customer service!

16 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have purchased both a roof top tent…

I have purchased both a roof top tent and awning from them, and have had very good results with the quality and durability of both products. I have also had good experience working with the openroad support team when asking questions about their products.

16 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Una marca que te regala experiencias

Para mí ha sido una marca que tiene calidad en sus productos, tiene todo lo que necesito para mis viajes overlands y mi trabajo diario en mi empresa de construcción, soy súper fans de todos sus productos .

11 april 2026
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer