Three days after placing an order on their website, I received an email saying one of the items was out of stock and it could be over a month before it might be available again. (I’d like to know wh... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have a 270 awning on my 2019 Ram 2500 adventure truck, replacing an trusted ARB awning, I have arthritis in my hands that made the ARB to difficult to use. The Openroad 270 is amazing, fast easy... Toon meer
My experience with OpenRoad has been a positive one. I have their RTT, 270° awning and storage cases. They’ve been helpful in getting replacement parts like the RTT cover - I broke the zipper - reache... Toon meer
Have an easy way to tell you of problems I think the product is good but have problem opening with button have to open tailgate and pull cord . The message you sent me was send video of trying to open... Toon meer
3,0
Gemiddeld
74 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Details matter...
I ordered, received, and installed the t-slot truck rack. My main purpose for it is to have solid racks that attach to my existing t-slot bed cover to canoes and kayaks.
The price and overall quality of materials seems reasonable. However, some of their claims are not exactly correct.
First, it claims to be a universal fit, but I had to modify each mount in order for it to work on my t-slot bed cover (different brand). The only thing "universal" is the t-slot hardware. I had to grind down and repaint each bracket in order for it to fit my system.
Secondly, the expansion measurements are not clear regarding what is being measured from and to. I "interpreted" the expansion measurements to be the length of the expansion bar since that how it seems to be pictured, but it really applies to the "overall" length of the racks as measured from outside to outside. That leaves me about 7 inches short of the length I need to be able to used the side bars. At this point, they are not of any use to me.
Third, customer service was handled completely via email. They did correspond, but it was not very timely--several days to a week on multiple occasions. Additionally, some of the initial information was unclear regarding where the measurements are taken from until I finally gave my input on where they seem to come from and they agreed. I did share that I thought their diagrams could use some correcting to ensure that the location of the measurements was clear. I also shared that given this "new" information that the rack side bars are useless to me. They did thank me for my input and sent me on my way at that point.
The bottom line here is that knowing what I know now, I would NOT purchase these again. I think there are some better options out there, but I will live with these for now to see how it works out. The 3 points I made above represent the 3 lost stars leaving them with and overall rating of 2 stars.
22 juli 2026
Review zonder uitnodiging
Wish I had seen these reviews before…
Wish I had seen these reviews before ordering anything from OpenRoad4WD. There customer service is non existent A-I chatbot. I ordered and did receive my RTT and noticed that a side latch was missing and allowing water to penetrate the RTT. I have tried multiple times over several months to get this resolved and get a replacement for the missing latch that should have come with the RTT that I paid for. Like many others with negative reviews of this companies customer service, I have been promised on several occasions that my missing part will be sent out immediately and I will receive a tracking number. I have communicated via email with the sales department several times and they are no better at getting this resolved then this so called customer service agent Lulu. At this point I do not think this is going to get resolved and I am stuck with a leaking RTT that I wasted my money on. Update, I’ve been told once again(I’ve lost count by now) that my part will be shipped the next day and I will receive an email with tracking information. Once again nothing. I have checked my emails, spam, junk, all and primary and nothing. I would like to know where this email that I’m supposed to be getting is at. At least take a snapshot of the email
19 juni 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi,
We’re sorry for the frustration and inconvenience this has caused.
We have already followed up with you by email regarding the replacement part shipment and provided the related update. The screenshot attached shows our previous email communication.
Could you please check your inbox and spam/junk folder for our email? We would like to continue assisting you and make sure this issue is resolved properly.
Thank you.
https://drive.google.com/drive/folders/1VbWIhVmeboW4X9cD4NHY1AxNM33HTjzP?usp=drive_link
Update,
Hi,
I’m sorry again for the frustration and inconvenience this situation has caused.
I’ve uploaded screenshots of our email correspondence to the link below for your reference:
[https://drive.google.com/file/d/1Bdnp_8CxBSYN1-Bf3sJPBQ6kUEufr4sT/view?usp=sharing](https://drive.google.com/file/d/1Bdnp_8CxBSYN1-Bf3sJPBQ6kUEufr4sT/view?usp=sharing)
Please take a look when you have a chance. If you’re unable to access the file, please let me know, and I’ll be happy to send the screenshots another way.
Best,
Ada
Damaged and Defective Open Road 4wd Aluminum Truck Topper
UPDATE to my review 4 days ago titled: Damaged and Defective Open Road 4wd Aluminum Truck Topper
After contacting the company via email last Sunday evening Open Road did respond to me through Trustpilot and personal email. They stated to me that they would send out a replacement part to replace the the door frame that was clearly damaged and defective with a broken aluminum weld that they clearly wrapped up and placed into the shipping box while suggesting the part was damaged in shipping (although there was absolutely no damage to the shipping box). In retrospect, this practice reminds me of a DAMAGE DUMPING TACTIC that unscrupulous companies use to save money. They assured me they would be sending out the replacement part on Wednesday 7/22 with a tracking number. On Tuesday 7/21 (the day before) I received another email letting me know they don't stock the part as a stand alone product and they would need to ship in to their warehouse a complete truck cap unit and take the front window frame out of the box and send it to me but they wouldn't be able to send it out until Friday 7/24 (today). So around mid day I emailed Open Road that I haven't received any communication regarding the product being shipped nor any tracking number associated with it. It's now 9pm mountain time here in Idaho and I still have not receive any email from the company regarding shipping or tracking number. In my emails back to them I have been reasonable and understanding. Either the people handling the coordination of this are incompetent or they just don't really care enough to follow through like a reputable company should. If there's a competent-capable leader within the team at Open Road I ask that you stand up and make yourself known and take charge of this situation and own the follow through of your company's mistake. Please do it with integrity, due dillagence and in a timely manner. Please don't send another response to me here just to manipulate me or the reader of this review to make it seem like you have good business practices. Just get the job done! I will be contacting The Better Business Bureau and Affirm on Monday to file a complaint. Thank you for your attention to this matter.
23 juli 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Chuck, thank you for the detailed feedback — it's genuinely helpful. You're right that our expansion measurement diagrams could be clearer, and we're updating the product page graphics to show exactly where measurements are taken from. We're sorry the sidebars didn't work out for your setup, and we apologize for the slower-than-expected email responses. If you'd like, please reach out to us at sales1@openroad4wd.com with your order number — we'd like to see what we can do to make this right. — Ada, OPENROAD4WD
Purchased 180 Awning on 23 June 26 and…
Purchased 180 Awning on 23 June 26 and still to this date have not received any communication from this company.
Have called numerous times and it will ring for three rings then hang up. Have tried messaging them on their website which states it is monitored between 11am-8pm Monday to Friday with no response.
At this stage i want a refund but no way of contacting a company that clearly does not care about their reputation.
As a business owner myself who was looking at becoming a stockiest of their products, I have certainly thought again about that as customer service is the most important thing to me.
24 juli 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Amanda,
We’re sorry that you have been unable to reach our team and have not received the support or order update you expected.
We have searched our order records but have not yet been able to locate an order using the name displayed on this review. We have sent you a private request for your order number and checkout email so we can verify the order details rather than make assumptions.
Once we receive that information, we will contact you directly within one business day to confirm the order status and address your refund request or any other appropriate next step.
We are also reviewing the contact experience you described, including the phone and website messaging channels, so customers can reach us more reliably when they need support.
OPENROAD
Ordered a 270 degree awning 21 days…
Ordered a 270 degree awning 21 days ago. I was supposed to pick it up in Morrabin, Victoria. Have received no update on order. I can't get through via email or phone. Starting to think this is a scam.
30 juni 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Rory,
We’re sorry for the concern and frustration caused by the lack of a clear update on your 270-degree awning order.
We have located your Australian order and reviewed the communication history. Our team responded to your original message promptly to confirm whether you had received the order or collection information. However, it is clear that this response did not reach you or did not provide the clarity you needed.
We have sent you a follow-up email again today from info@openroad4wd.com. Please check your inbox and spam/junk folder, and reply directly to confirm whether you have received the awning or any collection details.
Once we hear from you, we will immediately confirm the current order status and provide the appropriate next step.
OPENROAD
No communication
No communication, no customer service, no return calls, no return email, their chat is a bot that no one monitors. Terrible company, don't know how they have stayed in business 10 years. No one gave a steaming pile about me or my order until they got the chargeback from the credit card company then amazingly I got 5 calls in 3 days! Too little, too late!
17 juni 2026
Review zonder uitnodiging
I purchased the showering awning v2 and…
Update: all my issues have been addressed. Daniel was awesome and has excellent customer service. I was so pleased by his customer support that I ended up ordering an awning thru him. From what I heard, they are currently working on building a better customer service team. All unlike me, be patient and all will be taken care of!
I purchased the showering awning v2 and found multiple issues.
1. not all parts were included in the shipment that was stated on the owners manual pamphlet.
2. shipping box came as if someone opened it and repackaged it.
3. they sent me a completely defective product that is unusable. the insides seemed to be installed by someone with no eyes apparently. everything was inside out, upside down, or attached in a completely wrong spot.
4. i emailed 3 times to get warranty or refund and they have yet to respond.
14 juli 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Bernard,
We’re sorry to hear about the condition of your shower awning and the difficulty you had getting assistance.
We have located your order and reviewed your earlier message. Our team replied by email, and we have resent that message today to make sure you receive it. Please check both your inbox and spam/junk folder for an email from info@openroad4wd.com.
We are reviewing the missing items noted in the manual, the condition of the packaging, and the assembly concern you described. We will work with you on the appropriate warranty or refund resolution once we confirm the details.
Please reply directly to our resent email. If you have already sent photos, there is no need to send them again—just let us know you received our message. We will provide the next confirmed step within one business day.
OPENROAD
Openroad4wd Lack of Customer Service
Seems like they actually respond here. After purchasing their 270 awning, it arrived damaged. I have tried for a few days to reach them with no response. This awning is reportedly great, but paying what I paid and getting zero customer service is really upsetting.
Openroad4wd has since replaced the awning! Happy to have it resolved, but they need to improve their customer service.
13 juli 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Charles,
Thank you for providing your order details. We have located your order for the 270 Awning and Sidewalls and reviewed the communication history.
Our team had been replying to your messages, but we can see that those replies did not reach you reliably. We are sorry that you had to continue seeking help through multiple channels before we were able to connect properly.
We have now confirmed contact with you and shared two resolution options by email. Once you let us know which option you prefer, we will proceed with it promptly.
We are also reviewing the email delivery issue internally so that customers can receive support without having to follow up repeatedly.
OPENROAD
No communication. Still don’t have purchased item
Placed an order for quick-open overland shower with tank on June 23rd. Received confirmation email for purchase only. Have emailed and called them for updates. No response and still have not received purchased item. Phone number provided does not work. I had heard good reviews about this company and their products but will not be purchasing from them or recommending after this
23 juni 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Tiffany,
Thank you for providing your order details. We have now located your order and reviewed the communication history.
We found that your first email was incorrectly filtered in our support inbox and was not seen promptly. We are sorry for that delay. Your second message was received, and our team replied with the carrier and tracking information for your Shower Awning, which has now shipped.
Your 10-gallon water tank was ordered on preorder and is not yet available to ship. We will continue to update you directly by email and will send the shipping confirmation as soon as it is dispatched.
We have also resent a summary to your email today. Please check your inbox and spam/junk folder for a message from info@openroad4wd.com. We are reviewing this issue internally to help prevent customer messages from being missed in the future.
OPENROAD
Terrible reponse time
Can i even give it a star rating - Extremely frustrated at the lack of repsonse or I should say no response given on an order update. I purchased the 180 awning with walls on June 26th and have recieved nothing yet charges still are hitting my card - also looking to cancel order becuase this is absolutley ridiculous. I have sent over 10 emails asking for clarification and not one response has been given.
26 juni 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Felicia, we’re sorry for the lack of response and the frustration this caused. We have located your order for the 180-degree awning with side walls and confirmed that it was a preorder that had not yet shipped. We should have provided you with a clear update instead of leaving your messages unanswered.
Based on your request, we have cancelled the order and initiated a full refund to your original payment method. You will receive a confirmation email from info@openroad4wd.com. Depending on your payment provider, the refund may take several business days to appear on your statement.
We apologize that you had to follow up repeatedly to receive assistance. We are reviewing this communication failure internally to ensure preorder customers receive clearer updates and timely support going forward.
My order arrived on 4/30/26 and I think…
My order arrived on 4/30/26 and I think I received a returned item. I was missing over half of the hardware and rubber seals. Also the rack was scraped and missing paint. It is now 7/7/26 and I have sent over 25 emails and callback requests with no reply. Just an AI chatbot. Buy products from a company that will provide support if you have issues. Avoid Openroad 4WD
7 juli 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Don, we’re sorry that your order did not arrive in the condition we require and that you experienced an unacceptable delay in receiving support. This is not the standard of product condition or customer service we expect from OPENROAD.
We have located your order, reviewed the case, and contacted you by email with a resolution. Our team is ready to proceed as soon as we receive your confirmation. Please check your inbox and spam folder for our message from info@openroad4wd.com, or reply directly to that email.
Regardless of how an issue occurs, our responsibility is to make sure the customer receives a complete and satisfactory resolution. Once we receive your reply, we will prioritize your case and complete the next step within one business day. We are also reviewing the communication delay internally so future support requests are handled more promptly.
Shipped the wrong item
Shipped the wrong item. Now they do not answer the phone or get back to me in any way to return/exhange or refund my money.
25 juni 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Alejandro, we understand how frustrating it is to receive an item that appears different from what you ordered, especially when you have not been able to get a clear answer. We have reviewed the order carefully and want to verify exactly what you received so we can resolve the issue correctly.
We have located and reviewed your order. Our shipping records show that the truck cap dispatched was the model listed for your Ford F-150 order. However, we want to fully understand the difference you noticed rather than make assumptions about the issue.
Our support team has contacted you by email and requested a few photos of the product, packaging labels, and the area that appears incorrect. This will allow us to confirm whether the issue relates to the product, configuration, or vehicle fitment and provide the appropriate solution. Please check your inbox and spam folder for our message from info@openroad4wd.com, or reply directly to that email.
Once we receive the photos, we will prioritize the case and provide the next step within one business day. Whether the solution requires fitment assistance, replacement, exchange, or another appropriate resolution, our team will work with you to resolve it.
Stay a way from this company
Stay a way from this company
My winch got malfunctioning in less than a year, under warranty, winch didn’t respond to stop and get pulling thru the bumper and getting in fire.
The worst not yet to come, their customer service is not a way to contact
A robot call Lulu it’s only thing you communicate once.
5 juni 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Stefan, we’re sorry for the experience you had with your winch and for the difficulty you encountered reaching our support team. We take any report involving unexpected winch operation or a potential safety risk seriously. Please do not use or reconnect the winch.
We have located your order, reviewed the case, and contacted you directly. A resolution has now been agreed, and we are ready to issue the approved $320 refund as soon as we receive the PayPal details requested in our support email. For your privacy and security, please send this information only through the existing email conversation with our team at info@openroad4wd.com and do not post it publicly.
Once we receive the required information, we will prioritize the case and process the refund within one business day. We are also reviewing both the reported product incident and the earlier communication delay internally. This is not the product or support experience we expect customers to have with OPENROAD.
Truck cover came in damaged and the…
Truck cover came in damaged and the same as everyone else they will not respond and will not call back after a “request” is sent. DO NOT BUY FROM THEM! $800 lost
5 juni 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Matt, we’re sorry your tonneau cover arrived damaged and that our June 13 response may not have reached you. We understand why the lack of a visible response left you feeling that your request was not being handled.
We have located your order for the RAM 1500 retractable tonneau cover. Our support team replied to your message on June 13 and has now followed up again. Please check your inbox and spam folder for messages from info@openroad4wd.com.
We are ready to review the damage and provide the appropriate solution as soon as we receive your reply and the requested information. Once we hear back from you, we will prioritize the case and provide the next step within one business day.
Product arrived and communicating with the staff!
Ok so major update: originally there was some communication issues with this company but I was patient and they did get back to me! Running a business is tough and you never know what the person on the other end is going through so although frustrated, I gave them grace. They did reach out and everything was cleared up and both the awening and side walls showed up. Very excited to install this product and it's appearance even just unboxing shows it is good quality! I appreciate the team at Openroad working with me!
28 april 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Michael,
Thank you for updating your review and for giving us the opportunity to look into this further.
We have confirmed that the refund for your order was completed. We also understand that fulfillment activity continued around the same time, including part of the order arriving and another shipment beginning transit. We are sorry for the confusion and frustration this created.
We have reviewed your update that you would prefer to complete the order rather than keep the refund. Our team is now reviewing the full timeline across the order, payment, and fulfillment records so we can confirm the correct next step with you directly.
We are also actively building our phone support service and expect it to be available around August. Until then, our team will continue to handle your case directly by email so that your resolution does not depend on the phone service launch.
Before any additional shipment or payment is arranged, we will confirm the details and your preference with you in writing. We are also reviewing this process internally to prevent a refund and fulfillment from becoming misaligned in the future.
OPENROAD
Awning I purchased was defective
Awning I purchased was defective. They would not help my after purchase. I just needed one piece replaced. I would have paid! Truly an awful company.
15 april 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Grady, we have reviewed your March 17 order for a 90-degree awning. When the support-leg hinge required replacement during the warranty period, our team arranged and sent a replacement part at no cost.
The replacement was shipped to the delivery address provided with the original order. After receiving your message that it had not arrived, we contacted you to verify the shipping details privately so we can determine the appropriate next step and make sure the part reaches you successfully.
Please check your inbox and spam folder for our message from info@openroad4wd.com, or reply directly to that email with your current delivery details. Once we receive your confirmation, we will prioritize the follow-up within one business day.
If I could put zero stars
If I could put zero stars, I would
I literally have not even had the product shipped out and when I clicked for the exact Macon model of my vehicle once it hit to the cart and process the order is for a different year and bed size for the truck cap and it’s already shipping. this is currently happening right now and I have had no contact from these pieces of crap
Do not order you will lose your mind
It’s worse going to another reputable place
And pay the extra money for quality, product and quality customer care. These people are absolute shit.
9 juni 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Timothy, we have reviewed your order and the vehicle fitment details. The truck cap configuration selected on the order did not match the model year and bed length later confirmed for your vehicle.
To resolve the situation, we took action to cancel the order and a full refund has been issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear on your statement.
We understand that vehicle-specific products require careful verification, and our team remains available at info@openroad4wd.com if you need assistance confirming the correct configuration for a future purchase.
There is no customer service
There is no customer service or communications whatsoever. It's been a week trying to reach out as they only delivered half my order which should have been delivered the same day as it's a bundle purchase.
4 juni 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Ton, we have reviewed your order and the communication with our support team. The storage box and mounting bracket were listed as separate items in the order. While the storage box was delivered, the mounting bracket was a preorder item with a separate fulfillment timeline.
We understand why receiving only one item created concern about the status of your order. Our support team has replied to your email and processed a refund for the mounting bracket that had not yet shipped. You will receive, or may already have received, the refund confirmation by email. Depending on your payment provider, the funds may take several business days to appear on your statement.
We apologize for the difficulty you experienced reaching us. If you need any further assistance, please reply to our email or contact info@openroad4wd.com.
STAY FAR AWAY FROM THIS COMPANY!
I’ve had my awning for less than 3 months and I already have two small holes in it where the poles meet the material. There should be some type of reinforcement of the material in these locations in my opinion. I emailed OpenRoad4wd 4 days before even getting a response from them. This is the exact response I got from LuLu if that’s even a real person.
Hi,
First of all, I sincerely apologize for the delayed response.
And thank you for sharing the pictures with us. We really appreciate you taking the time to document the issue.
We’re very sorry to hear about the small tears on your 270° awning, especially after only a handful of uses.
Based on the photos, we would currently recommend using a waterproof repair tape or outdoor fabric repair patch to help reinforce and seal the affected areas. This is usually the quickest and most effective temporary solution to prevent the tears from spreading further.
At the same time, we’d also like to help compensate you for the inconvenience, and we can offer you a partial refund for this issue.
Please let us know your thoughts, and again we truly appreciate your support and understanding.
----------
Take care,
Lulu
Customer Service
Overlanding | Off-road
Cannot believe this is a real response to my issue. Why on earth would someone patch their mistake knowing that the issue will eventually get worse in hopes by that time it would be outside the warranty period. Customer service even states in the email that it’s a temporary fix??? When asked how to proceed with shipping it back for a refund I got no response or help. I will never buy another product from this company. I DO NOT RECOMMEND THIS COMPANY TO ANYONE FOR ANY OF THEIR PRODUCTS!
22 mei 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi Bryan, we’re sorry to hear about the issue you described with your 270-degree awning and the delay you experienced in receiving a response. We take reports involving material damage seriously and want to review the product, warranty status, and prior communication carefully.
We have not yet been able to match the information shown on this review with an order in our system, so we have sent you a private request for your order number, checkout email address, and photos of the affected area. You can also send these details directly to info@openroad4wd.com.
Once we receive the information, our team will review the case and provide a clear next step within one business day. We want to make sure the issue is assessed properly and resolved appropriately.
Absolutely terrible customer service…
Absolutely terrible customer service and very slow shipping times. Then if you cancel an order they fail to even fullfill in an remotely timely manner, they charge you 6%.
15 mei 2026
Review zonder uitnodiging
Antwoord van Openroad4wd
Hi John,
We’re sorry for the frustration caused by the delay and the cancellation process.
We have searched our order system but have not yet been able to locate an order under the name displayed on this review. We have sent you a private request for your order number and checkout email address so we can review the case promptly.
Based on the information available, the 6% charge was not retained by OPENROAD and appears to have been applied by the bank or payment provider during the transaction. However, because this issue arose in connection with a purchase from our store, we are willing to reimburse that amount once we confirm the order and payment details.
Please provide the requested information, or contact us at info@openroad4wd.com. We will review and complete the next step within one business day.
OPENROAD
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