Took forever to say they were coming, then they said they had been delivered at a time when my wife and I were home. Nothing had been delivered, I told them and they sent photos of a package on the... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Avoid. Purchased a pair of prescription glasses and didn't receive them. Chased and was then told that the frames had been damaged and I needed to select another (I see from other reviews I'm not th... Toon meer
The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... Toon meer
Love your range of frames, and your tool for virtual trying on is a nice idea. Quality of both frames and lenses is very good, but unfortunately you can't substitute for trying them on in person. Th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.
Contactgegevens
Suite 5, Level 1, 100 New South Head Road, 2027, Edgecliff, Australië
- +61 0287 660 664
- support@optically.com.au
- optically.com.au
Heeft 22% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Had a little hiccup with my specs but all great now
Had a little hi
Found it easy to get my glasses…
Found it easy to get my glasses reglazed on the first time I used Optically
Good service, prices and quality
There's a good range on the website and the prices are very reasonable. When I had a question, it was answered promptly in person, very professionally. The glasses arrived within the timeframe promised ( dispatched in 1-3 days, but Australia Post takes at least 1 week to deliver these days in the same city) and the quality was better than expected considering the price. The lens was supplied perfectly to the prescription.
Feedback I would give for improvement: it's hard to gauge how big the glasses will look on your face, even though you can upload your photo, because there is no adjustment to size your photo to the scale of the glasses. Even the built-in photos have the glasses superimposed on them rather than photographed on a model. The dimensions of the glasses were given but it's difficult to judge exactly where the measurement points are taken. Consequently the glasses I received were a bit wide for my face, despite my best efforts to use the sizes provided to find the right size.
Well priced
Well priced. However long times and minimal communication provided when reframing glasses.
I'm really pleased I found this service
Ordering is easy and picking up from the locked box is a great service too. The optometrist was really knowledgeable and helpful, with good advice and choices about lens colours and reading glasses. I wouldn't have had either without her help, and I'm very happy with both
I have order with 4 times already
I have order with 4 times already
Very satisfied
Great quality and awesome customer service
Good product
Good product, slight delay in delivering but I'm very pleased with quality and price.
Got exactly what I wanted and what was advertised.
I found the process of getting my subscription reading glasses to be as exactly as advertised. I was thrilled with the two pairs I had done. I also bought a lovely pair of sunnies that I wear most days.
The other day my brother sat on one of my pair of glasses, so I will be ordering a replacement pair very soon!! I highly recommend your products and service.
Love my glasses and the ability to work…
Love my glasses and the ability to work through all the options.
Great product, great price, great customer service and an easy-to-use website.
The styles were fashionable and the…
The styles were fashionable and the service and support very hood
Wonderful Experience
Easy transaction from first getting in contact until receiving my glasses…quick delivery and excellent service my glasses were perfect and the prices are very reasonable wouldn’t buy my eyewear from any where else now
Truly the greatest
Truly the greatest. ESP being a very strong prescription. They were so clear and great focus for myself.
Good quality
Good quality, timely and quickly done with great value for money.
I got my old frame reglazed with new glasses.
No new glass cover provided.
Cleaning cloth was average quality.
Recommend to print the cleaning cloth and new case with branding..
Thanks
Love your range of frames
Love your range of frames, and your tool for virtual trying on is a nice idea. Quality of both frames and lenses is very good, but unfortunately you can't substitute for trying them on in person.
The only thing you can do to overcome this issue is to reduce the price of reglazing. This seems unnecessarily expensive at the moment. Being able to provide your own frames solves this problem for everybody.
Quick response time and good…
Quick response time and good accomodations made.
Great frames
Great frames, great prices. Very convenient to not have to go to an optometrist and then go back to pick up the frames when ready!
Great quality and superb service 👏 👌
Great selection and quality of glasses…
Great selection and quality of glasses I received was great. Only downside was that it took a little longer to ship than expected and I didn’t receive any updates on the status of my order during this time.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.








