I had a consultation weight verification call with Summer Harif and she was extremely helpful and very informative. I had a lot of questions for her and she answered them and gave me some very goo... Toon meer
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I have had two suppliers for weight-loss meds. Oushk is in a different ballpark entirely. You actually feel like they understand and care about what you experience, you can get advice over the phone a... Toon meer
Expensive and many hidden steps in the process which appear after they take your money. Hidden fees and charges if you wish to cancel not highlighted but buried in the T&Cs which of course you wil... Toon meer
Bedrijf heeft geantwoord
I’ve been using ooshk for over 12 months now, I was quite nervous at first but with cuddly cubs helping guide me through the process and having nutritional and pharmacist support from ooshk I have re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Oushk Pharmacy, we believe healthcare should work for all. Our range of products cover a variety of conditions, and our discreet service allows you to to have a consultation with a medical professional from the comfort of your own home. Our service empowers you to make the best choices and find a treatment that works for you.
Contactgegevens
Orient House, Newton street , SK14 4RY, Hyde, Verenigd Koninkrijk
- 0161 503 3731
- Info@oushkpharmacy.com
- oushkpharmacy.com
4,6
Uitstekend
839 reviews
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There absolutely brilliant .
5 februari 2026
Review zonder uitnodiging
Second glowing review of Oushk…
I’ve written a glowing review of Oushk before, but this time it’s specifically for their excellent customer service.
My package was about to be dispatched when I noticed the usual DPD option to deliver to a pickup point was missing—something I rely on because I work long hours. I called and was told the option should appear once the parcel was collected. However, after collection it still wasn’t available.
When I called again, a very helpful representative explained that they had just been informed that DPD would no longer deliver to pickup points (very inconvenient!). She quickly recalled the parcel and arranged for a new one to be sent with Royal Mail.
DPD then complicated things by trying to re-deliver the original parcel, but Connor at Oushk sorted everything out. In the end, my parcel arrived at a Royal Mail pickup point the next day—just in time for my holiday.
I’m sorry I don’t recall the names of the helpful ladies I spoke with, but the service throughout was excellent.
19 februari 2026
Review zonder uitnodiging
Very helpful and quick to respond back
Very helpful and quick to respond back. They have helped me with all my queries rapidly xXx
3 maart 2026
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I don't recommend
I don't recommend. I tried to order my weightless treatment but they wanted to put me on a starter dose. I declined and asked for cancellation and to send me the money back. They charged me £15 for admin fee. I called them and asked how is it as they refused my order, gave an alternative which I was not happy with, so it wasn't like a late cancellation of order or anything, they haven't even got me to agree to the lower dose yet. They simply says it is their policy, which is a complete rip off. I went elsewhere, who prescribed my medication and had no issue like this at all. Their policy is really pushing consumer rights to the sides....
15 januari 2026
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LAURA....
I had an issue today that could have resulted in a fair bit of money down the drain.
I messaged Oushk on whats app and got the loveliest lady called Laura.
She dealt with my issue within minutes and saved my pockets.
Honestly this lady is a credit to Oushk... if only everywhere had customer service like Oushk.
LAURA I've said it once and I'll say it again.
THANK YOU SO MUCH YOU REALLY ARE APPRECIATED.
X
18 februari 2026
Review zonder uitnodiging
Being with Oushk since 2024 and…
Being with Oushk since 2024 and customer service is the best. I got my delivery yesterday as expected all good, orders are approved timely for delivery and the clinical team as fab I had a consultation last month as I wanted a chat and it was supportive and reassuring! Thank you for all you do for your patients!
4 februari 2026
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Fantastic customer service
Fantastic customer service. This company isn’t perfect- their website and systems are continually improving presumably as they have rapidly expanded. But when they do get it wrong or processes aren’t clear their customer service is fast, efficient and effective. A massive thanks to Tanya and Ellie who helped me get my medication on time after I didn’t realise I needed another weight verification check. The team are kind and compassionate. Thank you.
21 januari 2026
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Rach,
Thank you so much for taking the time to share this feedback. We really appreciate your understanding and your kind words.
You’re absolutely right that we’re continually improving our systems as we grow, and feedback like yours helps us do exactly that. We’re especially pleased to hear that when things weren’t clear, our customer service team was able to step in and support you quickly and effectively.
A huge thank you from us as well for recognising Tanya and Ellie — we’ll be sure to pass on your lovely comments. They’ll be delighted to know their kindness and compassion made a difference and helped ensure you received your medication on time.
Thank you again for your patience and for being part of our journey.
Kind regards
The Patient Care team
If you're looking for customer service don't bother!
This company has to be the worst I have ever dealt with!
From taking days to reply to queries, to being quite condescending in their replies with repeatedly citing their company jargon which was understood in the first place.
After being a customer for a year I am appalled.
I was basically left without my ordered and paid prescription because of them failing to remind me of a weight check which was 1 week overdue if my calculations were right as by the way it's up to you to know this and remind yourself every 6 months as on the app everything is shown as up to date! So they just couldn't be bothered in being either kind or helpful about it, just easy come easy go. Well thank you for nothing. And please don't bother in replying to this review with further company citations as it is crystal clear, you just don't care!
22 januari 2026
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi,
We’re really sorry to read this and to hear how let down you’ve felt by your experience with us. This is clearly not the level of service we aim to provide, especially to a long‑standing customer, and we regret the frustration and upset this has caused.
Our Customer Services Manager would genuinely like the opportunity to review your order in full and better understand what went wrong, including the communication around your prescription, and to speak with you directly if you’re willing. Your feedback matters, and we’d like to see if we can put this right or at least learn from your experience.
If you’re open to this, please contact our customer services team via email, quoting your Trustpilot review, and ask for your case to be passed to the Customer Services Manager.
Thank you for taking the time to share your experience, even though it was a disappointing one.
Kind regards
Patient Care Team
Excellent customer service
Oushk are straightforward to contact, either by telephone or messaging. I have recently been assisted by Natalie and David, both of whom were extremely helpful and I would happily recommend Oushk to others.
21 januari 2026
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Jo,
Thank you for your lovely review and for recommending Oushk — we really appreciate it.
We’re pleased to hear that you found us easy to contact and that Natalie and David were able to support you so effectively. They’ll be delighted to know their help made a positive impression.
Thank you again for taking the time to share your experience and for your recommendation.
Kind regards
The Patient Care team
Fantastic pharmacy and customer service
I had to change my order with oushk and a lovely lady sorted it out for me. Fantastic quick response and simply wonderful customer service thank you Natalie
I’ve been with oushk a couple of months into my journey and have always been amazed by their support and customer service
Thank you
16 januari 2026
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that Natalie was able to help you quickly and efficiently with your order.
We truly appreciate you choosing Oushk for your journey, and it’s fantastic to know that our team has consistently provided the support and customer service you deserve.
Thank you again for taking the time to share your experience — we’re always here whenever you need us.
Kind regards
Patient Care Team
Great customer service
Great customer service! Had a really lovely call from Laura about a problem with my Caudalie order. She offered me a couple of options and laughed about how to pronounce the items. Received my products the next day. Thank you Laura for making my day :)
Sometimes it’s just those little things that mean a lot!
12 januari 2026
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Barbara,
Thank you so much for your lovely review! We’re delighted to hear that Laura was able to support you and make the experience enjoyable — even down to laughing together about the pronunciation!
We’re glad your Caudalie products arrived the very next day and that the call made such a positive impact. You’re absolutely right — sometimes it’s the little things that mean the most.
Thank you for taking the time to share your experience. We truly appreciate it!
Kind regards
Patient Care Experience
Brilliant as always
Brilliant as always. Lovely people to deal with and recent experience with Natalie was no different. Keep up the great work x
14 januari 2026
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi,
Thank you so much for your lovely review! We’re thrilled to hear that you continue to have brilliant experiences with us, and it’s wonderful to know Natalie looked after you just as well.
Your kind words mean a lot to the whole team. We truly appreciate your support — and we’ll absolutely keep up the great work!
Kind regards
The Patient Care Experience Team
Oushk have been incredible regarding my…
Oushk have been incredible regarding my journey. I feel safe and supported. Cannot fault them
12 januari 2026
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Suzanne,
Thank you so much for your kind words. We’re truly delighted to hear that you feel safe, supported, and well looked after throughout your journey with us.
Our team works hard to provide a service you can trust, so feedback like this means a great deal to us. We’re honoured to be part of your progress and are always here whenever you need us.
Kind Regards
the Patient Care Experience Team
Team Oushk all the way
Oushk Pharmacy are amazing, so supportive, helpful and reachable, I messed up booking something yesterday and today !!! Natalie was there at the end of Whatsapp in no time at all, nothing ever seems too much trouble to fix, sort out or amend. Fabulous customer care, if you are thinking about starting your weightloss journey this team truly are second to none and highly recommend them
13 januari 2026
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Sklya,
Thank you so much for your amazing review! We’re delighted to hear how supported and reassured you’ve felt throughout your journey with us.
It’s wonderful to know that Natalie was able to step in so quickly and help you get everything sorted — she’ll be thrilled to hear your feedback. Our team always aims to make things as easy as possible, and it means a lot to know that nothing has ever felt like too much trouble.
We truly appreciate your recommendation. If you’re starting or continuing a weight‑loss journey, we’re here every step of the way.
Kind regards
The Patient Care Experience Team
Issue Resolved Quickly Thanks to Excellent Service
I want to give a huge shout out to David in the customer service team at Oushk. I had a few issues with my next order and was worried there might be a delay, but David came through and got everything sorted quickly and professionally. My delivery has now been processed and will be arriving on time.
There was an issue where I hadn’t received a notification in my Oushk account about a message that needed answering regarding a dosage change, but once I explained the situation David went above and beyond to resolve it and keep things moving.
Fantastic customer service, clear communication, and a great experience overall. Well done Oushk
13 januari 2026
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Karl,
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear how well David supported you.
It’s completely understandable to feel anxious when there’s a potential delay with an order, and we’re so pleased that David was able to resolve everything quickly and professionally so your delivery could stay right on track.
Thank you also for highlighting the issue with the missing notification regarding your dosage change. Your explanation really helped us get things moving, and we appreciate your patience while it was sorted.
We’re thrilled that you’ve experienced the clear communication and high standard of care we always aim to provide. Feedback like yours means a great deal to the whole team.
Thank you again — we’re always here whenever you need us.
Kind regards
Patient Experience
Always helpful and caring
Always helpful, knowledge is fabulous, care is second to none and have happily been a client since 2024. Really feel safe with their knowledge and care and check ins, they make sure your health come first always, great team, friendly and great product range, thanks for help today Natalie
12 januari 2026
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Victoria,
Thank you so much for your wonderful review. We’re truly grateful for your continued trust since 2024, and it means a great deal to hear that you feel safe, supported, and well cared for throughout your journey with us.
Our team puts a huge focus on patient safety, clinical knowledge, and personalised check‑ins, so knowing that this has made such a positive impact is incredibly rewarding.
We’re also delighted that Natalie was able to help you today — she will be thrilled to read your kind words.
Thank you again for being such a valued part of the Oushk community. We’re always here whenever you need us.
Kind regards
Patient Experience
Can’t fault Oushk
Can’t fault Oushk, been with these guys all along and now 6 stone down. Great team, Natalie in particular has been a great help. Always efficient and prompt. Thank you!
6 januari 2026
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Joanne,
Thank you so much for your amazing review, and huge congratulations on your incredible achievement — 6 stone down is truly something to be proud of!
We’re delighted to have supported you throughout your journey, and it’s wonderful to hear that our team has consistently delivered the efficient, prompt care you deserve. Natalie will be especially pleased to know how much her support has meant to you.
Thank you for your continued trust in Oushk. We’re always here for you every step of the way.
Kind regards
The Patient Experience Team
Amazing customer service
I have been with Oushk for about 3-4 months and I cannot fault them. From ordering, to speed of delivery. Professional, efficient and so helpful and very quick to respond to queries. I sent a query yesterday evening and received a reply the next morning from Natalie. She was very polite, helpful and patient. 10 out of 10 for customer service. Can't thank her enough!
31 december 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Lynne, thank you so much for your wonderful feedback! We’re thrilled to hear you’ve had such a positive experience with our service and that Natalie was able to assist you promptly and professionally. Your kind words mean a lot to us, and we’ll be sure to share them with the team.
We look forward to continuing to support you on your journey!
Best regards,
The Oushk Team
Good customer service.
I have changed my review as good customer service was shown to resolve a matter and tell effort put in to making things right. This should be acknowledged.
27 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Elizabeth, thank you for updating your review and acknowledging the effort made to resolve your concern. We truly appreciate your recognition and are committed to ensuring every customer feels supported. If you need any further assistance, please don’t hesitate to reach out—we’re always here to help.
Best regards,
The Oushk Team
I have been struggling with a plateau…
I have been struggling with a plateau on my weight loss for a while now - after speaking to Tanya and Indy I have a way forward thank you for your patience and care it is much appreciated
11 december 2025
Review zonder uitnodiging
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