I had a consultation weight verification call with Summer Harif and she was extremely helpful and very informative. I had a lot of questions for her and she answered them and gave me some very goo... Toon meer
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Lees wat reviewers zeggen
I have had two suppliers for weight-loss meds. Oushk is in a different ballpark entirely. You actually feel like they understand and care about what you experience, you can get advice over the phone a... Toon meer
Expensive and many hidden steps in the process which appear after they take your money. Hidden fees and charges if you wish to cancel not highlighted but buried in the T&Cs which of course you wil... Toon meer
Bedrijf heeft geantwoord
I’ve been using ooshk for over 12 months now, I was quite nervous at first but with cuddly cubs helping guide me through the process and having nutritional and pharmacist support from ooshk I have re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Oushk Pharmacy, we believe healthcare should work for all. Our range of products cover a variety of conditions, and our discreet service allows you to to have a consultation with a medical professional from the comfort of your own home. Our service empowers you to make the best choices and find a treatment that works for you.
Contactgegevens
Orient House, Newton street , SK14 4RY, Hyde, Verenigd Koninkrijk
- 0161 503 3731
- Info@oushkpharmacy.com
- oushkpharmacy.com
4,6
Uitstekend
839 reviews
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Great customer service
I have been using Oushk to supply my Mounjaro since Jan 2025. They have been incredibly supportive and worked with me to the point I'm not at my ideal weight and on maintenance. I had an issue this week where my pen wouldn't work. After a quick video call with Tanya Carroll she explained that it's often a faulty needle. I replaced it whilst on the call and it worked perfectly.
Absolutely great customer experience
9 december 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Paul,
Thank you so much for sharing your experience! We’re delighted to hear that our team has been able to support you throughout your journey and that you’ve reached your ideal weight and are now on maintenance – that’s fantastic progress.
We’re also pleased Tanya was able to quickly resolve the issue with your pen during the video call. Our goal is always to provide safe, effective care and responsive support whenever you need it.
Thank you for trusting Oushk, and we look forward to continuing to support you on your health journey!
Number 1 for customer service 🤩
Oushk is my number one GLP-1 provider due to their professionalism and supportive staff. Everything was explained clearly, the process was smooth, and the follow-up care has been excellent. I’m seeing great results and feel truly supported throughout. My last order was marked delivered but security cameras showed the parcel wasn’t left by postman. I contacted Oushk and they quickly arranged a replacement with no hassle. Communication was excellent and the issue was resolved straight away (I cancelled the replacement pen as the postman delivered the next evening). Really impressed with Oushk service and I would highly recommended! Thank you Oushk 🤩
6 december 2025
Review zonder uitnodiging
Solid Pharmacy Let Down by Social Media Features
I’ve been using Oushk for a while and, until recently, I’ve had a very positive experience. Their products are well-priced, deliveries are reliable, and they take safety seriously. The pharmacy side of the business has always been thorough and professional.
However, over the last few months the experience has gone downhill as they’ve shifted focus toward building a brand and becoming a social media platform. Ordering has become unnecessarily complicated. I was directed to sign up for Circle, and it took a lot of clicking around before I could even find where to place an order. What used to be a straightforward process now feels cluttered and confusing.
The platform is full of random posts from other users, almost like Facebook. I’m not at all interested in being on social media and I now receive daily emails featuring strangers’ photos, minion memes, or pictures of people’s Christmas decorations. I’ve tried to unsubscribe several times, but I still receive the updates. Customer service hasn’t been helpful - the only advice I’ve been given is to unsubscribe which doesn't actually work.
I’m sure some people enjoy the community aspect, but I just want a pharmacy, not a social feed. The owner used to post useful information, which was fine because it was optional to read, but now it feels like constant spam. I’ll continue ordering from them for now, as they remain reliable, but the direction of the platform is concerning and the shift toward a social media model makes it feel less secure as I don't know where my data is going - if I'm getting these pictures of strangers and their full names despite unsubscribing multiple times, I'm not very confident in the security of the platform.
Editing after the reply -
Thank you for responding here - I’ve actually had numerous back and forth emails with customer support and they’re just not very good. I only left the review after trying to resolve this with customer support over the course of several email threads. I can see from other reviews I’m not the only one who has found customer service a bit lacking! It’s a lot of generic or complicated advice back. I would definitely like to delete Circle though so that would be much appreciated!
5 december 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Sarah,
Thank you for taking the time to share such detailed feedback. We truly appreciate your honesty and understand your concerns.
Firstly, I want to reassure you that patient safety and data security remain our top priority. The community aspect within Circle was introduced because many patients expressed interest in peer-to-peer support, similar to traditional support groups. However, joining Circle is completely optional—you do not need to sign up if you prefer a straightforward pharmacy experience.
If you’d like, we can arrange for your Circle account to be removed entirely.
Regarding the notifications and emails you’ve been receiving, I’m sorry for the inconvenience this has caused. You can turn off notifications within Circle to stop these updates, please email our customer service team and mark your email for the attention of the team manager who will assist with this and ensure everything is resolved quickly.
Thank you again for continuing to trust us. We remain committed to being a reputable pharmacy focused on safety, support, and guidance, and your feedback helps us improve.
If there’s anything else we can do to make your experience better, please let us know—we’re here to help.
AVOID
AVOID
Amazed they have over 4* the service is so bad.
Appallingly smug customer service team. After providing photo id in a video interview they then tried to force me to attach a copy to my account, its not indicated clearly in the initial ordering process. Had I known I would not have ordered. It us a completely unnecessary piece of data to record, do they not trust the people doing these video interviews? They tried to make out that ‘everyone’ does this, fir regulatory reason, no, they don’t, none of the other online pharmacies (3) Ive used demand this. I also checked the regulations and nowhere does it stipulate storing photo ID for patients to allow prescribing.
Frankly it’s lazy and puts users at risk of data breaches occur - plenty of big companies have been subject to significant customer data hacks in recent months, the loser is the customer who’s data is lost to hackers.
Then because I refuse to add the photo of my data they inform me they are entitled to withhold £10 of the refund because they’re cancelling my order.
In between this conversation with customer service the prescribing team are telling me I need to add more info, that is already added, so they can prescribe. Left hand has no idea what the right hand is doing.
They are an unpleasant, entirely self serving business. No doubt if anything goes wrong it will be the customers fault and customers cost.
AVOID.
3 december 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
For first orders we verify identity and keep a copy of photo ID on file. This is a safety step which is very clear in the questionnaire completed to place the order. This is to ensure prescription medicines are supplied to the right person, prevent misuse/diversion, and maintain an audit trail for future reviews. Different providers may use lighter checks; we choose a higher governance standard consistent with UK expectations for distance pharmacy services as highlighted in the guidance from GPhC (a link has been provided below).
Your documents are stored encrypted, with restricted, role-based access and GDPR-compliant retention. We keep them only as long as required for care and legal/audit obligations, then delete securely. You can request details on retention if required.
In terms of the team requesting more information, the evidence you provided was from August, which means there has been a treatment gap. In that context, supplying the same high strength immediately wouldn’t be clinically appropriate. As a regulated prescribing pharmacy, we must confirm the correct dose for the correct patient at the correct time, especially after a break in therapy. Updated information lets us assess safety and select the right dose.
Regarding the admin fee: although our policy allows a small fee once clinical review begins, we have processed a full refund and waived the fee in your case.
We appreciate that extra steps can feel inconvenient, but we won’t compromise on patient safety, dosing accuracy, or compliance.
https://www.pharmacyregulation.org/pharmacies/registration-and-renewal/providing-services-online
Customer service.
I decided to amend my review. Although it took a bit of getting there, good customer service was shown in the end and it wasn’t right to not acknowledge this with an appropriate review.
27 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
We value you as a long-term customer and understand you were disappointed about missing the promotion window. To keep things fair for everyone who ordered on the same day, we don’t apply sale pricing retrospectively (whether a promotion has ended or not yet started). Our junior team isn’t authorised to issue credits; requests are escalated to a senior reviewer, which can take longer (as it did in your case).
As you mentioned, we made a one-off exception and added a goodwill credit. “One-off” reflects our policy to protect fairness across all patients; it isn’t meant to be dismissive. We’re pleased a resolution was provided, even if the timeline felt slower than you expected.
We’re a business built on integrity, and we take pride in treating every patient equally while delivering a high-standard service. We hope you can appreciate that these policies ensure consistency and no favouritism.
Second to none service always
Second to none service always, talked to Natalie via Whatsapp she was brilliant
14 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Rachael,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a second-to-none experience and that Natalie was able to support you brilliantly via WhatsApp. We’ll make sure to pass your kind words on to her.
If there’s anything else we can do for you, please don’t hesitate to reach out. We’re always here to help!
Best Regards
Head of Patient Experience
Joined as part of my maintence journey
Joined as part of my maintence journey. Straight forward, no issues, look forward to using my new supplier
20 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Spencer,
Thank you for sharing your feedback! We’re delighted to hear that joining as part of your maintenance journey was straightforward and hassle-free. It’s great to know everything went smoothly, and we’re excited to be your new supplier.
If you need any support or have questions along the way, feel free to reach out—we’re always here to help!
Best Regards
Head of Patient Experience
I find the pharmacy very knowledgeable…
I find the pharmacy very knowledgeable and helpful
Feel they really care for their customers and are prompt in helping should you have any issues
20 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Lesley,
Thank you so much for your kind words! We’re delighted to hear that you find our pharmacy knowledgeable and helpful, and that you feel we truly care for our patients. Providing prompt support whenever issues arise is something we take pride in, so it’s wonderful to know that this has been your experience.
If there’s ever anything more we can do for you, please don’t hesitate to reach out—we’re always here to help!
Best Regards
Head of Patient Experience
Fantastic service from Lucy who was so…
Fantastic service from Lucy who was so helpful and quick at responding to my query. I always find the team so helpful and accommodating with any issue or question i have.
Thoroughly, lovely team and thanks again Lucy for your help
18 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Julia,
Thank you so much for your fantastic feedback! We’re thrilled to hear that Lucy was so helpful and quick in responding to your query. We’ll make sure she sees your kind words—it means a lot to the team.
We’re delighted you always find our team helpful and accommodating. If there’s ever anything else we can assist with, please don’t hesitate to reach out.
Best Regards
Head of Patient Experience
Tanya was extremely helpful on…
Tanya was extremely helpful on rectifying my mistake on ordering. Honestly couldn’t have been easier and a breath of fresh air compared to other providers I have contacted in the past.
18 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Kirsty,
Thank you so much for sharing your experience! We’re delighted to hear that Tanya was able to quickly and easily resolve your ordering mistake—it’s fantastic to know the process felt effortless for you.
We truly appreciate your kind words and are thrilled that our service stood out compared to other providers. If you ever need any further assistance, please don’t hesitate to reach out—we’re always here to help!
Best Regards
Head of Patient Experience
Excellent customer care…
Been using Mounjaro since April and Oushk have been brilliant.
They were recommended to me because of their customer care and they have not disappointed.
I have had to call today to check something on my latest order and spoke to Tanya who was very friendly and dealt with my concern along with providing some advice.
17 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi,
Thank you for sharing your experience with us. We’re delighted to hear that you’ve found our service brilliant and that we’ve lived up to the recommendation you received.
It’s great to know Tanya was able to assist you today, address your concern, and provide helpful advice. We’ll make sure to pass on your kind words to her—feedback like this means a lot to our team.
We truly appreciate your trust and look forward to continuing to support you on your journey with Mounjaro. If you have any further questions or need assistance, please don’t hesitate to get in touch.
Best Regards
Head of Patient Experience
First class service from this pharmacy
The service from this pharmacy is on point. You can ring them and actually speak to someone if you have any questions . Today I had a question and spoke to Tanya, a super helpful lady who was polite and knowledgeable. Tanya was quickly able to put my mind at ease.
You can pick your delivery dates, earn points which you can offset against your orders.
Fabulous pharmacy that I highly recommend. They go over and above. I
17 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Helen,
Thank you so much for sharing your experience with us. We’re thrilled to hear that you find our service “on point” and that being able to speak to someone when needed has been helpful.
It’s fantastic to know that Tanya was able to assist you today and put your mind at ease. We’ll make sure to pass on your kind words to her—feedback like this means a lot to our team.
We’re delighted that you value the flexibility of choosing delivery dates and the rewards program, and we truly appreciate your recommendation. Going above and beyond for our customers is what we strive for every day.
If you ever need further assistance or have any questions, please don’t hesitate to get in touch.
Best Regards
Head of Patient Experience
so helpful
This pharmacy have always been so helpful and really considerate everytime I’ve had contact with them. They manage my prescriptions efficiently and actually I was really surprised (pleasantly) with the amount of aftercare and information they provided me with and still do now. Nothing is too much of an ask and they answer communications I think in a really
Good time frame. My most recent contact with Natalie through email was great and managed to help me figure out a small problem ordering. I look forward to continuing my journey with them
13 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Michelle,
Thank you so much for taking the time to share your experience with us on Trustpilot. We’re delighted to hear that you’ve found our team helpful and considerate, and that our prescription management and aftercare have met your expectations.
It’s wonderful to know that Natalie was able to assist you promptly and resolve the ordering issue. We’ll make sure to pass on your kind words to her—it means a lot to our team to know their efforts make a difference.
We truly value your continued trust and look forward to supporting you on your healthcare journey. If you ever need anything or have further questions, please don’t hesitate to reach out.
Best Regards
Head of Patient Experience
Just wanted to say huge thank you to…
Just wanted to say huge thank you to Natalie and the whole customer service team at Oushk for being so helpful when I had an issue placing my order. They got in touch, sorted it out abd provided great customer service.
13 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Miss Hunter,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that Natalie and our customer service team were able to assist you promptly and resolve the issue with your order.
Providing helpful, efficient, and friendly support is something we take great pride in, and it’s wonderful to know that this was reflected in your experience.
If you ever need any further assistance, please don’t hesitate to reach out—we’re always happy to help.
Thank you for choosing Oushk Pharmacy!
Best Regards
Head of Patient Experience
Thank you Tanya
I was really pleased with the step by step guidance from this company, prior to my fist order,
But I must say, having recently used the customer service help line , this company is, without doubt well worth FIVE STARS!
Tanya, the wonderful lady I spoke to , was absolutely fantastic to deal with, she was so helpful, professional and friendly, and immediately addressed any issues I had.
I must say, her customer service skills and pleasant manner are a huge asset, thank you once again for you help,
13 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Paul,
Thank you so much for your fantastic review! We’re delighted to hear that our step-by-step guidance helped with your first order and that your recent experience with our customer service team exceeded expectations.
We’re especially pleased to know that Tanya provided such helpful, professional, and friendly support. She truly is an asset to our team, and your kind words will mean a lot to her.
Your feedback motivates us to keep delivering the highest level of care and service. If you ever need assistance in the future, please don’t hesitate to reach out—we’re always happy to help.
Thank you for choosing Oushk Pharmacy!
Best Regards
Head of Patient Experience
Great company
I cannot recommend this company enough they are great to deal with I made a mistake whist ordering today and pressed the wrong dose called up and a lovely lady Natalie dealt with this very quickly and was lovely and kind. Again great service from Oushk this is why I stay with them
13 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Jackie,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience and that Natalie was able to resolve your issue quickly and with kindness. Providing friendly, efficient service is what we strive for, and it’s great to know this is why you choose to stay with us.
Your recommendation means a lot to our team, and we truly appreciate your loyalty. If you ever need any assistance in the future, please don’t hesitate to reach out—we’re always happy to help.
Thank you for choosing Oushk Pharmacy!
Best regards
Head of Patient Experience
I’ve been using oushk pharmacy since…
I’ve been using oushk pharmacy since feb 2025 and couldn’t be happier with the service. Tanya has been incredibly helpful at answering my queries and has given clear and helpful advice when needed. Very helpful newsletter and speedy service x
11 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Donna,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve been happy with our service since February and that Tanya has been able to provide clear and helpful advice whenever you needed it.
We’re also thrilled that you find our newsletter useful and appreciate the speedy service.
Your kind words mean a lot to us and motivate our team to keep delivering the best possible experience. If you ever need anything else or have further questions, please don’t hesitate to reach out.
Thank you for choosing Oushk Pharmacy!
Best Regards
Head of Patient Experience
5 star service!!!
Due to some technical difficulties on my end I encountered some issues during my ordering process. Natalie (senior customer service advisor) reached out efficiently and assisted me to get my issue sorted. She was quick, professional and honestly due to her brilliant customer service, Oushk has definitely gained a 5* reputation in my eyes and also a returning customer. Thankyou!
11 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Allaniah,
Thank you so much for your kind words and for taking the time to share your experience!
We’re really pleased to hear that Natalie was able to support you so efficiently and professionally. We know that technical issues can be frustrating, so it’s great to hear that her assistance helped turn things around and left such a positive impression.
Your feedback means a lot to us, and we’re delighted to have earned your trust and loyalty. We look forward to welcoming you back again soon!
Kind Regards
Head of Patient Experience
5 stars!! Excellent & Professional Service
So thankful that Oushk Pharmacy was recommended to me via a Facebook Mounjaro Weightloss support group, so that I can continue receiving Monjaro for maintenance after Boots Chemists cut me off when I reached my target weight / healthy BMI. The whole experience with Oushk Pharmacy has been so professional, from the detailed online application, followed by a live video call, a lovely lady who checked my weight, height & ID in real time, through to a quick prescription being issued and a letter sent to my GP confirming all the details, and finally receiving the Monjaro pen plus needles (& xtras) within 4 days (and on my nominated delivery day) by DPD, packaged in an excellent refrigerated package.
Thank you Oushk Pharmacy. I really appreciate your support to maintain my weight and look forward to being a loyal, long-term customer.
11 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Caroline,
Thank you so much for your thoughtful and detailed review – we’re absolutely delighted to hear about your positive experience with Oushk Pharmacy!
We’re glad that you found us through the Mounjaro support group and that we could support you in continuing your weight maintenance journey. It’s wonderful to hear that our process—from the online application and video consultation to the prescription and delivery—met your expectations and felt professional and supportive throughout.
We’ll be sure to pass your kind words on to the team, especially the clinician who assisted you during your consultation. Your feedback means a lot to us, and we’re honoured to have earned your trust as a loyal, long-term customer.
If you ever need anything or have questions in the future, we’re always here to help.
Kind Regards
Head of Patient Experience
Choose Oushk!
I have been a customer of Oushk for sometime, moving to Oushk was a decision based on patient centred care, I’m so glad that I did, nothing is ever too much trouble no question is silly even after all my ramblings, support always spot on, communication fabulous, knowledge base incredible! I’ve spoken to a few different people including the infamous lovely Hira! Indy and Tanya also deserve a shout out for reading my long winded emails!
11 november 2025
Review zonder uitnodiging
Antwoord van Oushk Pharmacy
Hi Marie,
Thank you so much for your kind words and for being a loyal Oushk customer. We're absolutely delighted to hear that your experience has been so positive and that our team has made you feel supported and valued.
We’re especially pleased to hear that our commitment to patient-centred care has made a real difference for you. Your feedback about our communication, knowledge, and responsiveness means a lot to us – and we’ll be sure to pass on your lovely shout-outs to Hira, Indy, and Tanya. They’ll be thrilled to know their efforts have been appreciated!
We’re here for all your questions – long emails and ramblings included 😊 – and we’ll continue doing everything we can to support you with care and compassion.
Thanks again for taking the time to share your experience – it truly motivates us to keep doing what we do.
Best Regards
Head of Patient Experience
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