Montparnasse CdG avec beaucoup de valises. Prise en charge à l'heure prévue et bon prix. Très pratique. L'application en revanche pourrait être plus claire sur les conditions de changement d'horaires... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great transfer service. Driver was very polite and helpful. Pick up point was right at the exit of parking one. I wasn't sure where the pickup was, going around the parking. The driver rang on my phon... Toon meer
Au lieu de prendre la navette de Orly jusqu'à Disney le fameux shuttle. Nous avons décidé de prendre un taxi en passant par l'Office du Tourisme aucun regret service de qualité pas de fraude possibl... Toon meer
Bedrijf heeft geantwoord
Un retard de navette depuis mon hotel m'a fait arriver 2 minutes après l'heure officiel de départ du van. Le chauffeur ne me répondait pas par téléphone mais j'ai réussi à le trouver juste avant qu'... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Ozeroute
Geschreven door het bedrijf
Ozeroute offers a comprehensive range of airport shuttles in Paris, France, providing an integrated solution to reach various destinations from/to Charles de Gaulle, Orly, or even Beauvais airports to your desired location.
Choose Your Ideal Airport Shuttle to Paris: 1. Economy Shuttle: This option provides fixed central stops. Travelers can easily reach their final destinations at a lower cost.
2. Private Transfer: Ensuring any journey, short or long, from door to door, this service offers a personalized and comfortable solution for travelers who prefer tranquility and convenience.
3. Premium Shuttle: Ozeroute's flagship product. This shuttle allows travelers to reach their hotels at a reasonable cost using shared door-to-door transfers. It offers an optimal balance of comfort, convenience, and financial accessibility.
Ozeroute also provides transfers to popular tourist sites such as Disneyland and Parc Astérix, ensuring travelers a hassle-free experience upon arrival in Paris. Whether for business trips, family vacations, or individual getaways, Ozeroute is committed to providing quality services that meet the needs of every traveler, with particular attention to efficiency, comfort, and customer satisfaction.
Our multilingual team is trained to offer exceptional service, ensuring smooth communication and personalized assistance throughout your journey. We strive to make your arrival in Paris as pleasant as possible, saving you from the hassles of public transport or expensive taxis.
Book your Airport Shuttle to Paris today and experience a smooth Parisian arrival!
Choose Your Ideal Airport Shuttle to Paris: 1. Economy Shuttle: This option provides fixed central stops. Travelers can easily reach their final destinations at a lower cost.
2. Private Transfer: Ensuring any journey, short or long, from door to door, this service offers a personalized and comfortable solution for travelers who prefer tranquility and convenience.
3. Premium Shuttle: Ozeroute's flagship product. This shuttle allows travelers to reach their hotels at a reasonable cost using shared door-to-door transfers. It offers an optimal balance of comfort, convenience, and financial accessibility.
Ozeroute also provides transfers to popular tourist sites such as Disneyland and Parc Astérix, ensuring travelers a hassle-free experience upon arrival in Paris. Whether for business trips, family vacations, or individual getaways, Ozeroute is committed to providing quality services that meet the needs of every traveler, with particular attention to efficiency, comfort, and customer satisfaction.
Our multilingual team is trained to offer exceptional service, ensuring smooth communication and personalized assistance throughout your journey. We strive to make your arrival in Paris as pleasant as possible, saving you from the hassles of public transport or expensive taxis.
Book your Airport Shuttle to Paris today and experience a smooth Parisian arrival!
Contactgegevens
Frankrijk
- ozeroute.com
4,1
Goed
108 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Had a perfect experience with this…
Had a perfect experience with this transfer company. Was a bit worried after reading some of the reviews but had no need to be as they were on time for both transfers and drivers were friendly and helpful. Provided car seats if needed. Communication from drivers on WhatsApp was great. Thank you for making our trip stress free!
24 september 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Thank you so much for your kind words! We’re delighted to hear that your transfers went smoothly and that our team could make your trip stress-free. We hope to see you again soon!
Intenté cancelar con anticipación una…
Intenté cancelar con anticipación una reserva y no hubo manera. Por la página no se podía, así que mandé varios correos electrónicos, sin tener respuesta. Incluso me comuniqué con el conductor avisando que quería cancelar. Nunca hubo respuesta hasta que me mandaron un correo calificando como No Show y que por esa razón no se podía hacer ninguna reembolso. Intenté cancelar con anticipación una reserva y no hubo manera. Por la página no se podía, así que mandé varios correos electrónicos, sin tener respuesta. Incluso me comuniqué con el conductor avisando que quería cancelar. Nunca hubo respuesta hasta que me mandaron un correo calificando como No Show y que por esa razón no se podía hacer ninguna reembolso. Después recibí un correo con información confusa sobre las razones por las cuales no me querían hacer el reembolso. Les pedí que me aclararan la información de dicho correo y me contestaron:
“Para evitar recibir respuestas traducidas con texto "mediocre", debe comunicarse en el idioma del país que visita. De lo contrario, el idioma internacional adoptado en turismo es el inglés. Debería escribir al menos en inglés para evitar el riesgo de recibir mensajes "mediocres".”
Nótese que en ningún momento utilicé la palabra “mediocre”, solo que la información parecía estar redactada a partir de una mala traducción o con IA. Así que les aconsejo que no cometan el mismo error que yo y que se comuniquen con ellos en inglés, como ellos mismos lo solicitan, a fin de evitar malentendidos.
10 september 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Entendemos perfectamente su frustración respecto a la dificultad para cancelar su reserva y la falta de respuesta a sus mensajes.
La cancelación es posible a través de nuestros canales de comunicación habituales, por correo electrónico, pero bajo ciertas condiciones, como ocurre en cualquier servicio de viajes (vuelos, hoteles, etc.).
Revisaremos su caso y las condiciones y nos pondremos en contacto con usted lo antes posible. El correo explicativo que recibió se envía en casos específicos como este, y es la primera vez que recibimos un comentario que resulta confuso al respecto.
En cualquier caso, tomamos muy en serio sus comentarios y le responderemos con las aclaraciones correspondientes.
Atentamente,
Pas fiable du tout !!
Pas fiable du tout !!
Trajet réservé 10 jours à l’avance, annulé 3 jours avant le voyage par simple mail, m’informant que la navette entière était supprimée pour une raison inconnue.
Ils ont même la « gentillesse » de préciser que nous avons, je cite, « amplement le temps de trouver une autre solution », alors qu’il serait plutôt de leur responsabilité d’en trouver une !
Ne comptez pas sur eux, prévoyez un plan B !!!
Et au vu des nombreux commentaires désastreux, je constate que je suis loin d’être la seule à avoir vécu cette situation.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Bonjour,
Nous comprenons parfaitement votre frustration et nous vous remercions d’avoir pris le temps de partager votre expérience.
Toutefois, nous tenons à préciser que l’annulation 3 jours avant le départ correspond au standard du secteur pour ce type de service. Ce délai est amplement suffisant pour que nos clients puissent trouver non pas une, mais plusieurs alternatives de transfert. Annuler un service dans ce délai est préférable à fournir un service de qualité inférieure.
Contrairement à ce que vous suggérez, aucune entreprise de transport, ni compagnie aérienne ou prestataire de services similaires, n’est tenue de proposer une alternative en cas d’annulation. Nous ne faisons pas d’affiliation avec d’autres services pour garantir des solutions automatiques. Cependant, une petite recherche permet généralement de trouver plusieurs alternatives fiables.
Pour information, notre note sur Google est actuellement de 4,4 sur 386 avis, ce qui est au-dessus de la moyenne du secteur. Sur TripAdvisor, notre score est de 3,6, ce qui correspond à la norme dans ce secteur. Nous recevons naturellement des avis négatifs comme tout prestataire sérieux, et tous les avis que nous recevons sont authentiques et non achetés.
Nous espérons que ces éléments vous aideront à mieux comprendre notre politique et nos pratiques, et restons à votre disposition pour toute question complémentaire.
Cordialement,
Équipe Ozeroute
Cancelacion repentina
Me han cancelado el transfer por razones operativas 3 dias antes del servicio, no me han dado mas explicaciones y no me han dado alternativa.
El acceso desde Serris a Beauveaus no es especialmente fácil, y menos algo con tan poco margen.
Nos toca contratar un servicio privado que nos cuesta el triple y el vuelo de regreso lo elegimos desde este aeropuerto ya que con el transfer valia la pena, ahora nos hubiera sido mas cómodo y barato desde otro.
Me parece fatal este tipo de cancelaciones especialmente por no aportar soluciones.
Desde luego no lo recomiendo.
10 augustus 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Lamentamos profundamente que haya experimentado esta situación. Entendemos que un cambio inesperado pueda generar incomodidad. Sin embargo, tal como menciona, la cancelación se realizó con 3 días de antelación, lo que en los estándares del sector es un margen suficiente para reorganizar un traslado o encontrar alternativas, incluso para vuelos u hoteles.
En nuestro sector, no estamos obligados a ofrecer soluciones a través de empresas competidoras, pero si se hubiera puesto en contacto con nuestro servicio de atención al cliente, con gusto le habríamos orientado para encontrar la mejor opción disponible.
La razón de la cancelación fue estrictamente operativa y totalmente verídica; como sucede en todo el ámbito de los viajes y transfers, en ocasiones surgen imprevistos inevitables.
Esperamos que en el futuro podamos atenderle nuevamente y brindarle la experiencia positiva que buscamos ofrecer a todos nuestros clientes. Valoramos su franqueza al describir los hechos.
PLEASE AVOID
This was the worst travel experience I've ever had.
I booked a transfer with Ozeroute from Beauvais Airport to KI Space Hotel. As required by their terms and conditions, I notified them in advance that my flight was delayed and requested that the driver wait. Despite this, when I arrived at the airport at 11:15 PM, no driver was there to meet me.
I was left stranded late at night in an unfamiliar location with two young children under the age of 5. I repeatedly called both the driver and the office but received no response. I was distressed and stuck 1 hour and 30 minutes away from the hotel, with no local currency or help.
The following day, I emailed Ozeroute. They initially asked for proof of the notification email, which I provided — including a screenshot and forwarded copy. They then claimed they couldn’t locate the email and ultimately refused to issue a refund. Also, claiming my email was fraudulent.
In total, I lost £120 on the original transfer and had to pay an additional €180 for a last-minute taxi. This level of service is completely unacceptable.
Do not use this company. They do not honour their own terms, offer no support in emergencies, and take no accountability.
Your repeated justification and attitude via email have been unprofessional and unhelpful. Claiming that you offered a discount of around 10%, while I ultimately paid £240 to your company, is a poor example of customer service. Furthermore, calling a paying customer a liar confirms what many others have reported: this is an unreliable company that will leave two children under the age of five stranded in an unfamiliar area without taking due diligence—yet will gladly take the money.
29 juli 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Dear Nadeem,
I would like to reiterate the same explanation that my colleagues have already shared with you by e-mail, in case you have not had the opportunity to read it.
Our technical team has confirmed what we previously stated: no e-mail from you was received on our mail server at the time you mentioned. This is not due to a human oversight, but rather a technical issue with the transfer of the e-mail you sent, as well as with the screenshot you provided.
As explained, the shuttle did depart on time from Beauvais Airport. You attempted to contact the driver while he was already en route to Disneyland Paris with the other passengers. Our shuttle service is an economical service (to which a commercial discount had been applied for you), but its organization is strict — as you may have noticed during your return journey.
Our internal communication system is rigorous, and we do everything possible to comply with our terms and conditions.
We sincerely regret not having been able to assist you for your outbound trip, and we hope to have the opportunity to serve you again under better circumstances.
Tres simple, ponctuel, et efficace!
Tres bonne experience, un service que je recommande!
Le Chauffeur (M. Mehrdad) etait parfait!
3 augustus 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Bonjour Clément,
Nous vous remercions sincèrement pour votre retour positif !
Nous sommes ravis de savoir que vous avez passé une très bonne expérience avec notre service et que M. Mehrdad a pleinement répondu à vos attentes.
Nous ne manquerons pas de lui transmettre vos compliments, cela lui fera très plaisir.
Au plaisir de vous accueillir à nouveau prochainement !
I found Oze Route online while planning…
I found Oze Route online while planning my trip to Paris and decided to book a transfer from BVA airport to Disneyland Paris with them. It was such a great surprise! The driver was incredibly polite and punctual, and the car was in perfect condition. As my family was arriving the next day, I contacted them again to check if they could provide a private transfer for a group of five, and they did! Communication was excellent, they provided child seats as requested, and everything went smoothly. We ended up using their services several times during our trip: from Disneyland Paris to the city center, and later from the city center back to BVA airport. We were a group of 8, and the cost made total sense, almost the same as paying for public transport for each person, but with way more comfort and convenience. They were always at the pickup point 10 minutes before the scheduled time. Even when I made a mistake with one of the bookings, they were super helpful and flexible, adjusting it even after payment.
Highly recommended: reliable, kind, professional and fairly priced. I’ll definitely book with them again!
6 juli 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Dear Carolina,
Thank you so much for your kind words! We’re thrilled to know you enjoyed your experience with Oze Route—from the punctual drivers to the comfort and flexibility we aim to provide. It was a pleasure to assist you and your family during your trip to Paris.
We truly appreciate your trust and look forward to welcoming you again soon!
Warm regards,
The Oze Route Team
I strongly recommend avoiding Ozeroute…
I strongly recommend avoiding Ozeroute shuttles in Paris, France! Oze shuttles left us stranded and we nearly missed our flight. We purchased tickets several hours ahead, and they sent us both a confirmation email and tickets, and charged our credit card - then when we later called because they were late, the claimed they had cancelled our tickets because of a so-called bug in their system. They didn't even send us a text or Whatsapp about the last minute cancellation. Their marketing says they can be used for same day bookings, but do not believe it. Rude and unreliable. Do not use the Ozeroute shuttle.
15 juli 2025
Review zonder uitnodiging
Un servicio estupendo
Un servicio estupendo, conductor muy amable y agradable, muy buena música 🎼 por el trayecto y muy puntual
Lo recomiendo al 100 cien x cien
No dudaré la próxima vez
Muy agradecido ☺️
2 juli 2025
Review zonder uitnodiging
Antwoord van Ozeroute
¡Muchísimas gracias, José Francisco! Nos alegra saber que disfrutó del servicio, la puntualidad y el buen ambiente durante el trayecto. Será un placer volver a acompañarle en su próximo viaje. ¡Hasta pronto! 😊
préparation et gentillesse
gentillesse absolue, préparation et résolution immédiate de chaque problème. hautement recommandé
29 juni 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Merci beaucoup, M. Di Francesco, pour votre retour ! Votre appréciation de notre réactivité et de notre bienveillance nous touche profondément. Au plaisir de vous accompagner de nouveau. 🙏
Very good!!!!!!!!!
20 juni 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Thank you! We’re glad you enjoyed our service!
Remember phone numbers!
We had a slight issue with our booking due to not receiving communication about phone numbers required in booking. Cedric was great and although our booking was cancelled due to no phone number entered, he was able to get another bus for us to get to our destination. Great customer service. Please make sure your phone number is in your booking as they will cancel if not and you may not have someone as great as Cedric to help you!
26 juni 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Thank you for your feedback! We're sorry for the initial issue with the phone number, and we’re glad Cedric was able to assist you and ensure you reached your destination smoothly. Your comment is a helpful reminder for future travelers. We’re always striving for 5-star experiences and hope to have the chance to serve you even better next time!
Very great and friendly driver from/to…
Very great and friendly driver from/to parc asterix. I recommend him.
20 juni 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Thank you so much for your feedback!
We're glad you enjoyed the ride to and from Parc Astérix. Hope to see you again soon!
Service impécable
Service impécable. Pontuel, amable et prix correcte.
16 juni 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Au plaisir de vous revoir bientôt !
Excellent service by all
Excellent service by all. Great communication from company representative and driver throughout, very reassuring as a traveller to know I was being supported with my request. Overall, EXCELLENT!
8 juni 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Thank you so much for your kind words! We're delighted to hear you felt supported throughout your journey. We'll be sure to pass your feedback on to the team. Looking forward to serving you again!
Friendly driver
2 juni 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Thank you! We're glad you had a great experience with our driver. 😊
die kurzfristige Vermittlung der Fahrt
die kurzfristige Vermittlung der Fahrt, das höfliche und hilfreiche Auftreten des Fahrers sowie die Sauberkeit des Fahrzeuges haben uns sehr positiv beeindruckt, sehr zu empfehlen…
nach Punkten 10/10
30 mei 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie mit der schnellen Vermittlung, dem freundlichen Fahrer und der Sauberkeit des Fahrzeugs so zufrieden waren. Gerne wieder!
Antwoord van Ozeroute
Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie zufrieden waren. Bis zum nächsten Mal!
Merci pour votre accueil chaleureux
Merci pour votre accueil chaleureux. Chauffeur agréable et serviable, un grand merci a Othman pour sa ponctualité.
24 mei 2025
Review zonder uitnodiging
Accueil chaleureux.un plaisir de…
Accueil chaleureux.un plaisir de collaborer avec ozeroute
18 mei 2025
Review zonder uitnodiging
Antwoord van Ozeroute
Merci pour votre retour chaleureux. Ce fut un plaisir d’assurer votre transfert avec Ozeroute !
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.