Es ist mit meiner Bestellung bei Euch alles bestens gelaufen, so wie ich es in Eurer Beschreibung zur Bestellung gefunden habe. Vielen Dank. Ich bin auf Euer Angebot aufmerksam geworden als ich mir ge... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
!!!!!!!! Achtung Abzocker Achtung Abzocker Bin auf diese Abzocker hereingefallen habe im Juni bestellt ,Bestellung nie angekommen , dann Geld zurück gefordert oder Gerät liefe... Toon meer
Bedrijf heeft geantwoord
Totally different from NHS prescription battery operated hearing aids which had occuring back ground noise. To date ozzi hearing aids have been excellent although trying to find best fit and program.... Toon meer
Bedrijf heeft geantwoord
After tolerating dull hearing for over a decade...and being lax about seeking assistance due to costs...this product has restored my hearing at a very kind price...together with a support network that... Toon meer
Bedrijf heeft geantwoord
3,2
Gemiddeld
696 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The hearing aids made a big difference…
The hearing aids made a big difference to my everyday living. Happy to recommend them to everyone. I also appreciate the after sales customer service.
6 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Joseph,
It’s wonderful to hear that your hearing aids have made such a positive difference in your daily life. Knowing they’ve improved your everyday comfort and communication truly means a lot to us. We’re also so glad our team could provide the kind of after-sales support you deserve. Thank you for recommending us so warmly.
Sincerely,
JD from Ozzi Home
I placed an order in error and emailed…
I placed an order in error and emailed them only 2 hours later to ask to cancel. they replied that order was already shipped..BS!...and no cancellation possible. The offer 90 day return and the thing arrived 2 weeks later. so I aske to return but they replied that I have to ship back to China at my cost, which was more than the cost of the device. They offered a 30% discount if I keep it...so that's what I did. But a BAD experience. Do not buy from Ozzie.
After my comment to Trust Pilot they contacted me and made a very reasonable offer. They seem to genuinely want to keep customers happy.
Thanks Ozzi
26 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi John,
Thank you for taking the time to share your feedback. I understand how frustrating your experience must have been, especially after realizing the order was placed by mistake and then feeling limited in your options afterward. I completely see where you’re coming from.
While our fulfillment system is designed to process and ship orders as quickly as possible, I recognize that this can sometimes make cancellations difficult once processing begins. That said, your situation highlights an important area where we can continue improving the clarity of our process and the flexibility of our solutions.
Regarding the return policy and shipping cost, I appreciate you pointing that out. We aim to make our policies transparent while also keeping them practical for all customers, and your experience will help us review how we can communicate this more effectively.
I’ll personally make sure your case is handled with higher priority and that our support team gives it the attention it deserves. Please check your email inbox in the next few minutes, as I’ll be reaching out directly to provide a resolution myself.
Sincerely,
JD from Ozzi Home
The hearing aids do boost sound
The hearing aids do boost sound, but my ear canals are so small that they don’t fit properly even with the smallest adapter.
28 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Stephanee,
I really appreciate you sharing your experience. It’s great to hear that the hearing aids are effectively boosting sound for you. I’m sorry to learn that the fit hasn’t been comfortable, though. Everyone’s ear shape is unique, and I completely understand how challenging it can be to find the perfect fit. Your feedback helps us continue improving the design so it can suit more users comfortably in the future.
Sincerely,
JD from Ozzi Home
Have not yet made any progress.
27 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Malcolm,
thank you for your update. It sounds like things might be taking a little longer to get going than expected. If you’d like, I’d be happy to help with some tips or guidance to ensure you start seeing progress soon. Your experience really matters to us.
Sincerely,
JD from Ozzi Home
IIIch hatte tatsächlich vor, die Hörgeräte zu kaufen..
Ich hatte tatsächlich vor, die Hörgeräte zu bestellen, als ich aber erfuhr, dass bei Nichtgefallen die Geräte nach China und nicht an eine deutsche Adreese zurückgesandt werden müssen, habe ich sofort die "Notbremse" gezogen. Ich habe diesen unsäglichen Vorgang mit OrthoBack erlebt und dabei viel Ärger gehabt und Zeit investiert. Es ist unverständlich, dass ich ein Produkt in Deutschland/Europa kaufe, aber die Retoure nach China schicken und dabei beim Porto tief in die Tasche greifen muß.
24 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Herr Burdorf,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bedenken zu teilen. Ich verstehe sehr gut, warum Sie sich über die Rücksendeadresse und die damit verbundenen Unannehmlichkeiten Gedanken machen. Ihr Feedback ist absolut berechtigt, und wir nehmen solche Hinweise ernst, da sie uns helfen, unsere Prozesse und unsere Kommunikation stetig zu verbessern.
Ich werde Ihren Fall persönlich betreuen und sicherstellen, dass er in unserem Support-Team höchste Priorität erhält. Damit ich Ihnen konkret weiterhelfen kann, benötige ich bitte Ihre Bestellnummer. Ich habe über die Trustpilot-Funktion nach Ihren Bestelldaten gefragt, da wir auf dieser Plattform keinen direkten Zugriff auf vollständige Kundeninformationen oder Bestellungen haben. Bitte antworten Sie so bald wie möglich, damit wir Ihr Anliegen auf höchster Priorität klären können.
Sincerely,
JD from Ozzi Home
-------------------------------------------
Hi Herr Burdorf,
Thank you for taking the time to share your concerns. I completely understand why you’re frustrated about the return address and the inconvenience it may cause. Your feedback is absolutely valid, and we take it seriously as it helps us improve our processes and the clarity of our communication.
I will handle your case personally and make sure it’s prioritized in our support team. To assist you properly, I’ll need your order number. I’ve used the Trustpilot feature to request your order details since, on this platform, we can’t view your complete information or order history. Please respond as soon as possible so we can address your case with the highest priority.
Sincerely,
JD from Ozzi Home
I can hear better
I can hear better, except that I have not mastered it yet, in due course I shall be able to control the hearing aids better.
25 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Lily,
that’s wonderful to hear! I’m really glad you’re already noticing an improvement in your hearing. It can take a little time to get fully comfortable and learn to fine-tune the hearing aids to your liking, but it sounds like you’re well on your way. Thanks so much for sharing your progress with us.
Sincerely,
JD from Ozzi Home
Schnelle Abwicklung und Rückerstattung…
Schnelle Abwicklung und Rückerstattung meiner geleisteten Zahlung nach Stornierung
3 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Roswitha,
vielen Dank für Ihre nette Rückmeldung! Es freut mich sehr zu hören, dass die Abwicklung und Rückerstattung nach Ihrer Stornierung so reibungslos verlief. Wir bemühen uns stets, solche Prozesse für unsere Kundinnen und Kunden so unkompliziert und schnell wie möglich zu gestalten.
Sincerely,
JD from Ozzi Home
Love the hearing aids
Love the hearing aids. As I have stated before, my charger only works on 1 side. I'd like to have a new charger sent to me, please.
23 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Wesley,
Thank you so much for your kind words and for continuing to share your experience with us! It’s great to hear that you love your hearing aids. I’m sorry to hear about the issue with your charger, and I’ll make sure a replacement is arranged for you right away so you can keep enjoying them without interruption.
Sincerely,
JD from Ozzi Home
Great price and better than my previous ones at $7000product and at a great affordable…
Great product and at a great affordable price-took a week longer but after a few adjustments and trimming my ear hair lol (it created a grinding sound) -they have beed working perfect-hearing has improved significantly-highly recommend
17 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi William,
Thank you so much for sharing your experience! It’s wonderful to hear that after a few small adjustments (and a bit of humor along the way), everything is working perfectly for you. Knowing that your hearing has improved so much and that you find the product to be both effective and affordable genuinely means a lot to us. We’re grateful for your patience with the delivery time and thrilled that it was worth the wait.
Sincerely,
JD from Ozzi Home
Nachdem ich mit dem In-Ohr-Sytem Probleme hatte, wurde mir, ohne Zusatzkoste, ein Hinter-Ohr-System zur Verfügung gestellt - völlig unüblich und mit hoher Anerkennung meinerseits.
Mit dem zusätzlich kostenfrei gelieferten Hinter-Ohr-System komme ich offenbar gut zurecht - mit deutlicher Verstärkungsreserve für die Zukunft. Herzlichen Dank!
21 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Johann,
Vielen Dank für Ihre ausführliche Rückmeldung. Es freut mich sehr, dass wir Ihnen unkompliziert mit einem passenden Hinter-Ohr-System helfen konnten und Sie nun gut damit zurechtkommen. Ihre Anerkennung bedeutet uns viel, und es ist schön zu wissen, dass Sie mit dem Ergebnis zufrieden sind.
Sincerely,
JD from Ozzi Home
THEY ARE COWBOYS JUST TRYING TO RIP US…
THEY ARE COWBOYS JUST TRYING TO RIP US ALL OFF!
19 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Derek,
I can see how frustrated you feel, and I take your feedback seriously. When someone feels let down, it’s a clear sign that we need to strengthen how we communicate, deliver, and support our customers. I want you to know that your situation is not being brushed aside.
While we stand by the effort and integrity of our team, I understand that perception matters just as much as outcome. If something in your experience gave you the impression of being misled or taken advantage of, that’s something I intend to review closely and address properly.
I’ll personally make sure your case is prioritized in our support queue and will handle it myself to provide a resolution. Please check your email inbox in a few minutes, as I’ll be reaching out directly to ensure this is taken care of quickly and clearly.
Sincerely,
JD from Ozzi Home
The company responded promptly to my…
The company responded promptly to my request to order a product that was not available online. A salesperson took and processed my order, which arrived in a reasonable time.
When I notified the company of a problem with the order my concern was dealt with promptly and the issue was quickly rectified.
20 september 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Alan,
Thank you for sharing your thoughtful experience. We’re pleased that our team could assist you personally and ensure everything was handled promptly. It’s wonderful to know that your order and follow-up were both resolved to your satisfaction.
Sincerely,
JD from Ozzi Home
These are excellent hearing aids that…
These are excellent hearing aids that live up to everything that Ozzie states in its promotional video.
4 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Levine,
We’re thrilled that the hearing aids have lived up to what you saw in our video and that they’ve met your expectations in real life. Thank you for your trust and for recognizing the quality we work hard to deliver.
Sincerely,
JD from Ozzi Home
Customer service is beyond “amazing"
Customer service is beyond “amazing"
14 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Christy,
Thank you so much for your kind words! It truly means a lot to hear that our customer service stood out to you. We always aim to go above and beyond for our customers, and your feedback makes that effort worthwhile.
Sincerely,
JD from Ozzi Home
I can hear much better
"Easy to order that embarrassing thing I had been putting off. The seller contacted me to discuss how best to use it. Great after sales service right after the sale! The product does exactly what it meant to do. I am really satisfied."
29 september 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi David,
It’s great to know that the experience was smooth from start to finish and that you’re satisfied with both the product and the service. We’re happy that taking that first step turned out to be such a positive one for you.
Sincerely,
JD from Ozzi Home
These aids have me hearing things I…
These aids have me hearing things I could not hear in the past love them. Thank you
19 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Robert,
That’s so wonderful to hear! Knowing that your hearing aids have helped you pick up sounds you hadn’t heard before brings a smile to our faces. We’re so happy they’ve made such a difference for you.
Sincerely,
JD from Ozzi Home
Heartfelt Recommendation for Ozzi Homes Hearing Aids
Dear Ozzi Homes Team,
I am writing to express my sincere gratitude and enthusiasm for your exceptional hearing aids and outstanding customer service. Recently, I purchased a pair of your rechargeable hearing aids, and I must say, they have exceeded all my expectations.
Not only is the sound quality perfect, but the convenience of rechargeable batteries is truly a game-changer—no more struggling with tiny disposable batteries! The comfort, functionality, and affordability of your devices are unmatched, especially compared to what traditional audiologists offer.
What truly sets Ozzi Homes apart, however, is your customer service. When I accidentally placed a duplicate order, your team handled the situation with transparency, kindness, and professionalism. The entire process was resolved smoothly, leaving me thoroughly impressed and satisfied.
I wholeheartedly recommend Ozzi Homes to anyone in need of high-quality, user-friendly hearing aids. Your commitment to customer satisfaction is evident in every interaction, and I am grateful to have found such a reliable and caring provider.
Thank you for making a positive difference in my life!
19 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Sylvia,
Your message truly touched us. Reading how much our hearing aids have improved your daily life and how appreciated our team’s support was fills us with pride. We’re so pleased the rechargeable design and clarity met your expectations, and your kind words about our service remind us why we do what we do. Thank you for your heartfelt recommendation and for trusting Ozzi Home to be part of your hearing journey.
Sincerely,
JD from Ozzi Home
HEARING AIDS
VERY GOOD SERVICE AND PRICE PRODUCT WORKING WELL
19 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Ian,
I’m so glad to hear that your hearing aids are working well and that you’re happy with both the service and value. It means a lot that you took the time to share your experience, and we’re thrilled to know our product has made a positive difference for you.
Sincerely,
JD from Ozzi Home
alles bestens - besser als erwartet
Hallo, ich bin mit ihrem support sehr zufrieden – Hörgerät kann nun getestet werden – bisher sehr laut – aber es wird besser. Hörgerät ist klein und handlich - die Beschreibung in Deutsch hat mir sehr geholfen.
Ich gebe die 5 Sterne gerne, da hier alles stimmt.
16 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Andreas,
Vielen Dank für Ihre tolle Rückmeldung! Es freut mich sehr zu hören, dass alles sogar besser als erwartet war und dass Sie mit unserem Support sowie der deutschen Anleitung zufrieden sind. Es ist schön zu wissen, dass das Hörgerät für Sie angenehm in der Handhabung ist und sich gut anpasst. Ihr Lob bedeutet uns viel und motiviert unser gesamtes Team.
Sincerely,
JD from Ozzi Home
Do NOT buy hearing aids from this company
The hearing aids I purchased are worse than rubbish and the “you’ve used them so we can’t give you any money back’ argument was the first they tried on me.
Interesting to see the same complaint over and over again on Trust Pilot; and I would suggest the person responding to all these negative comments (J D from Ozzi Home) is in fact a BOT!
On 6 June 2025 our BOT (J D from Ozzi Home) wrote as follows in response to this complaint”
“You make a fair point about needing to open the product to evaluate it properly. That’s a reasonable expectation, and it’s something we’re actively reviewing to handle more sensibly in future cases like yours”.
Fast forward to 30 September and the same complaint is being made – so what does our friendly BOT (J D from Ozzi Home) then say:
“You’ve highlighted issues with how the warranty feels restrictive if the hearing aids are actually used, and how that can seem unfair when the intention is simply to test if they work properly. I understand how this could be viewed as misleading or frustrating, and it shows us that we need to communicate our policies with greater clarity so there is no room for doubt”
Clearly, our BOT’s 6 June review is taking a long time - Ozzi Home are still peddling the same rubbish over four months later!
This company is fraudulent – it sold to me by deceit and misrepresentation. Fortunately, I have a card provider who takes such fraud and deceit seriously and I have now received a full refund, including shipping charges.
If you find yourself in the same boat, please report to your card issuer – the more that do so will mean this company will eventually have to shut down.
But better still – don’t buy the product in the first place – this will save you time and a lot of hassle.
Now over to you BOT!!!!!
7 oktober 2025
Review zonder uitnodiging
Antwoord van OZ Home
Hi Deryn,
I appreciate you taking the time to share such a detailed review, even though I can see how strongly you feel about your experience. I want to make it clear that I am indeed a real person and not a bot, and I take every piece of feedback seriously. Your concerns about communication, refund policies, and the perception of how we handle product trials are understood.
While we stand by our product testing and quality assurance processes, I recognize that our communication around return eligibility may not always feel as clear or fair as customers expect. That’s something we continue to refine, especially in cases where customers simply want to test the device before committing to it. It’s important to us that expectations are aligned from the start, and your feedback reinforces the need to keep improving in this area.
I’m glad to hear that your refund issue has been resolved with your card provider. Our aim is never to cause frustration but to ensure a fair process that balances customer experience with product integrity. Your review, while critical, helps us identify where more transparency and support are needed moving forward.
Sincerely,
JD from Ozzi Home
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