870 litre cushion box ordered, it arrived early which was unexpected but very welcome. Some damage - possibly in transit, but thankfully it appeared to be to a non structural base part. Took pic s... Toon meer
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Lees wat reviewers zeggen
♦️♦️I WOULD NOT RECOMMEND THIS SELLER ♦️♦️We ordered a very large storage box 📦PD67041 which was never delivered by DPD nor was delivery attempted, item was returned to supplier with no explanation... Toon meer
Bedrijf heeft geantwoord
I’m afraid we bought a shed which wasn’t particularly sound. When I complained about it and sent them some pictures of the damage to be fair they sent me a refund. Honestly can ask more than that. Ver... Toon meer
I bought 2 outdoor storage containers in April last year. They were a good price and seemed fairly robust. Alas, despite having had very limited use, the locking mechanism on both has come apart -... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.
Contactgegevens
Unit 5 Russel House, Russel Square, Southfields Business Park, Laindon,, SS15 6TF, Essex, Verenigd Koninkrijk
- support@packeddirect.com
- packeddirect.com
4,1
Goed
631 reviews
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Customer Service
The paddle board was despatched quickly and effectively. Alas there was a problem with the first one but Packed Direct quickly and with no fuss sent a replacement which seems fine, so customer service and problem handling is excellent.
20 augustus 2024
Excellent company to deal with.
21 augustus 2024
Parcel arrived well within the stated…
Parcel arrived well within the stated delivery time, and exactly as described
24 augustus 2024
Delivered on time
22 augustus 2024
1 man kayak
Ordered on Wednesday kayak delivered Fri pm, very easy to order with no hiccups, very well packed and nothing missing, and all parts especially the paddles fitted correctly, inflated the kayak to ensure no leaks and every thing is fine, plus carry bag very roomy and all fits when packed properly, all in all very pleased.
22 augustus 2024
Great service
Great service, nice contact. Best regards from germany
19 augustus 2024
Review zonder uitnodiging
Excellent service
22 juni 2024
Came quick
Came quick, instructions could have used a little written instructions to help assembling.
21 mei 2024
Problematic!
The driver was not happy to deliver to my door as I live on the 5th. floor, (there is a lift), however he did eventually.
The seat is not very comfortable for longer periods of use, the arms are rather flimsy. I’ve only had it for a few days yet and so not sure how it will last.
19 mei 2024
Antwoord van Packed Direct
Dear Dave
Thank you for your feedback. We sincerely apologise for the inconvenience you experienced with the courier. Please be assured that we have launched an investigation into this matter to ensure it does not happen again.
Could you please get in touch with us at support@packeddirect.com? Our team is here to assist you and ensure you have a positive experience with our product.
Thank you for bringing this to our attention.
Kind regards,
The Packed Direct Team
DO NOT USE THIS COMPANY.
DO NOT USE THIS COMPANY.
Bought a paddle board and lost the removable fin.
Called into their service desk and explained the problem. I was asked to provide it in writing, which I did.
They then wrote back and informed me that they do not supply spares!
So £300 for a paddle board and now has no fin and I have to see if I can source one, from eBay! That was their suggestion for their spare parts.
JOKE!
RESPONSE TO THEIR BELOW REPLY - you have a customer issue that you are not doing anything about. You acknowledge below other customers have had the same issue. But also that you do have some replacement fins!
Simple answer to this customer issue. Order some more fins from whoever makes them for you!
WHAT A JOKE!
16 mei 2024
Review zonder uitnodiging
Antwoord van Packed Direct
Hi David
Thank you for reaching out and sharing your experience. We understand your frustration and apologise for any inconvenience caused.
Unfortunately, the spare fins we have in stock are reserved exclusively for genuine warranty claims. This policy ensures that customers with warranty-related issues can receive the necessary support. If we were to provide spare parts to everyone who lost a fin we wouldn't have sufficient stock to support genuine warranty claims.
Rest assured the team here at Packed Direct are currently working towards a solution which would allow customers to purchase spare parts.
If you have any further questions or need additional assistance, please don't hesitate to contact us.
Thank you for your understanding.
Best regards,
Packed Direct
Expensive and damaged in transit
The lid and back panel were damaged in transit, and were replaced with a second delivery. But I am left with 2 large pieces to dispose of. Which is an inconvenience as I will have to make a trip to the local municipal waste site.
I think the box is ok but overpriced for what it is.
21 april 2024
Great website with very competitive…
Great website with very competitive prices. Delivered when expected, and no extra charge to Northern Ireland {other company's take note] Definitely a company that I will shop with again.
21 april 2024
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