Packuumbags Reviews 90

Overall I like the bag and its versatility. I find it hard to get the lunchbox in and out of the bag while the rest of the bag is flopping over. The magnetic snap on the front of the bag doesn't snap shut and stay shut the way it should.

They ghosted me.
The backpack I bought is fine--flimsy for sure, but since I got it during a sale, I felt the price I paid was fair enough. However, the bag I received had a default--one of the straps wasn't even sewn on properly, so it fell off (cleanly, with the thread and everything) the first time I went to close it.
I emailed customer service, and they said I needed to either pay for return shipping if I wanted to exchange it (because that's their policy even when the problem is entirely the manufacturer's fault) OR accept a 20% partial refund on the item so I can go get it fixed on my own. I thought this policy was BS but after a few exchanges with them it was clear that it was the best I could get, so I politely accepted the 20%. They agreed on January 24th, and since then they've effectively ghosted me. I've sent them 5 follow up messages over the last 2 months. This really sucks!

I love this bag! It’s probably the best bag I’ve ever had for work! it fits everything I need and It took less than a week to get to me!

If I could leave no stars if I could!
DO NOT BUY- it is a scam

Had to take away one star. Only sugestion is to make bag alittle taller, so lunch compartment does not open into bookbag compartment. Otherwise enjoying all other compartments.

On their website I attempted to order back and was told "your order cannot be processed." I ordered again and found out that I had bought 2 bags. I immediately emailed them and told them about the issue. I was told that I had two options I could either cancel the extra bag and be charged a 30% aministrative fee or wait until the extra bag was delivered and return it. I told them to cancel the extr bag and charge me the 30% and got no response. After I received the extra bag I emailed them to return it and was given an address to return to in China with no return label. After going to the post office the cost to send it to China would have cost nearly as much as the extra bag. Horrible customer service.

I placed an order with Packuum Bags on 17/2 and immediately emailed requesting cancellation.

Their team replied advising there would be a 30% cancellation fee. I agreed to the fee the same day and asked them to process the cancellation.

After that I received no confirmation that the cancellation had been processed.

On 20/2 I followed up requesting confirmation of the refund but again received no response.

Despite cancelling the order before dispatch, the item was still shipped and delivered.

When I contacted them about this, the only response I received was a vague message saying they had “coordinated with the warehouse team and were reviewing the request.” That was nine days ago and there has been no further update.

During this time I continued to receive marketing emails from the company, but no response from their support team regarding the cancellation or refund.

Because the cancellation request was made immediately and the issue was not resolved, I have now had to submit a chargeback through my bank.

Very disappointing experience.

So far one star. I ordered a month ago, didn´t receive a tracking number and the customer service doesn´t answer me. I´ve emailed them three times now.
If my bag shows up I will rethink my review, but so far it´s been a month, I haven´t heard anything and I´m just thinking this might be a scam.

Scam alert!!!
Bag arrived with weird plastic odor after 2 months. Looks very low quality not like on pictures. Their customer support did not communicate.

If I could only give ZERO stars!! Terrible customer service! Ridiculous policy! Asking 30% for cancellation fee. DO NOT PURCHASE FROM THIS COMPANY. THERE ARE HEAPS OF SAME PRODUCT ON AMAZON AND IS WAY CHEAPER!! I don’t normally give reviews but this is how upset I am that I am writing this !

Colour of bags look nothing like it in person, asked for an exchange after the colour that came was nothing like what was ordered. They said they don’t do exchanges or returns and that I have to re order if I want a different one.

Terrible customer service and return policy, awful product and automated responses….aside from 7 weeks for arrival

Ordered a bag in October of last year. Never arrived. I chased it to be told they were working on it. They were very apologetic so I said I would wait. Since had no reply to any correspondence or a refund. Ended up raising a charge back with my card provider.

Essentially could not make a return. Sent from China, took forever to receive. Bag looks cheap.

I would give negative stars if possible. Long shipping time. No confirmation email with order number leading to non-trackable. Once the bag arrived, it felt like cheap plastic. Definitely not worth the money. Tried to return the product. $83 to ship it back to the address customer service provided. 0/10 recommend.

Do yourself a favour and buy one from Amazon. Like I've read in other comments these bags are shipped from China and the customer support does not exist. I paid $50 to send the bag back over a month ago and still haven't received a refund and no response to my emails. Not to mention the return address couldn't fit on the package it's that long.

Do not buy from this company!!!!!
Firstly, these bags are available on Amazon for half the price. Secondly the quality inst good, I requested to return my bag, I spend $50 to return the bag and then it sat with customs for 3 months. Then because they didnt want to.pay the fee to collect the bag they they return the bag back.

Terrible customer service, heavily overpriced and cheap!!!!!!! Including the postage &insurance I spent $210 on a cheap bag I could have got.on amazong for 60. If I could leave a negative star i would!!!

This is a complete and total scam. DO NOT order from these clowns. I ordered a bag for my GF on 11/30 for Xmas. Today is Jan 18th and not only has it not arrived, I have received multiple emails about how I provided the wrong delivery instructions. Huh?? The delivery address and billing address were identical. I cannot tell you what a horseshit operation this is.

Waiting on a bag ordered in November. Horrific customer service.

Horrible bag. I expected it to be as per the advert but it’s nothing like shown.

And when i tried to return it, they said they wont give me the return label. Horrible way of dealing with customers