An honest description of the product which I found to be 100% accurate.The Pacsafe product was well made with top clase zips providing all the security I need.The instructions were simple to understan... Toon meer
Bedrijf heeft geantwoord
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Super Company, great products and great service backed real people who know how to treat their customers well and keep them. Can’t recommend them highly enough. Regarding the product I genuinely feel... Toon meer
Bedrijf heeft geantwoord
The customer service help is first class. Bought wrong size backpack returned and bought larger one. Help with sending wrong item back and refund was speedy
Bedrijf heeft geantwoord
Our recent purchase never arrived due to poor delivery service from Royal Mail (that's another story). However, Laura in Customer Care was amazing and ensured that an investigation took place and tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contactgegevens
Verenigd Koninkrijk
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4,8
Uitstekend
850 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great product and a very swift service…
Great product and a very swift service thank you
25 september 2026
Antwoord van Pacsafe UK
Thank you for your lovely review. We are very pleased that you are pleased with your Pacsafe product and our speedy service. We really appreciate your support.
Kind regards
The Pacsafe Team
Prompt service and quality product
14 september 2026
Antwoord van Pacsafe UK
Thanks so much for your review. We’re delighted that you were pleased with both our prompt service and the quality of your Pacsafe product. We really appreciate your support and hope you enjoy your crossbody bag.
Kind regards
The Pacsafe Team
Excellent company product was amazing…
Excellent company product was amazing and it was delivered to me swiftly easy transaction from start to finish.
24 september 2026
Antwoord van Pacsafe UK
Thank you for your wonderful review. Great to hear you are so pleased with your Pacsafe product and that everything from ordering to delivery was quick and straightforward. We really appreciate your support and hope you enjoy using it!
Kind regards
The Pacsafe Team
Easy to use site and plenty of…
Easy to use site and plenty of information about the different bags etc. plenty of choice and colours to choose from. Fast order and delivery. Very pleased with my purchase as the colour matched my first purchase with great quality.
17 september 2026
Antwoord van Pacsafe UK
Thank you for your lovely review. We are delighted that you found our website helpful and enjoyed the choice of styles and colours available. It’s great to hear that your new bag matches your first purchase and that you’re pleased with its quality. Thank you for choosing Pacsafe again!
Kind regards
The Pacsafe Team
Still waiting for item
23 september 2026
Antwoord van Pacsafe UK
We’re very sorry that your order has not yet arrived. You ordered on the 22nd 5.50pm and it was dispatched on 23 November using Royal Mail’s 2–4 day delivery service as per your order, We were not previously aware that it had been delayed, but we will now contact Royal Mail for an update.
Please email us at customercare@pacsafe.co.uk with your order details so that we can update you as soon as we receive Royal Mail’s response.
We sincerely apologise for the inconvenience caused.
Kind regards
The Pacsafe Team
I won't be robbed again!
Having been robbed of my wallet I now feel much safer with my Pacsafe handbag, so much so I have ordered various bags & belts for my family for Christmas. The orders come well packed and on time and although expensive, the quality is great. I have even bought a Pacsafe backpack for my next holiday!
7 juli 2026
Antwoord van Pacsafe UK
We’re so sorry to hear that your wallet was stolen, but we’re very pleased that your Pacsafe handbag now helps you feel safer and more confident when you’re out.
Thank you for placing further orders for your family and for choosing one of our backpacks for your next holiday. We use high-quality materials and carefully designed security features to help protect your belongings, so it is great to know that you value the quality.
We truly appreciate your continued support and hope you and your family enjoy using your Pacsafe products.
Kind regards
The Pacsafe Team
Antwoord van Pacsafe UK
Thanks for your review. Thats great to hear, we have a great team working hard to get the right images up on the website showing all of the features.
Kind regards
The Pacsafe Team
Pacsafe experience
Had a pacsafe shoulder bag for many years but showing its age.
Decided to buy another one in the hope it will last just as long.
Just gutted my old bag is going in the bin 🥺
15 september 2026
Antwoord van Pacsafe UK
Thank you for choosing Pacsafe again! It’s wonderful to hear that your original shoulder bag served you well for so many years, although we completely understand why it is difficult to say goodbye to such a trusted travelling companion.
We hope your new Pacsafe bag accompanies you on just as many adventures and lasts every bit as long!
Kind regards
The Pacsafe Team
Super Company
Super Company, great products and great service backed real people who know how to treat their customers well and keep them. Can’t recommend them highly enough. Regarding the product I genuinely feel safe when walking around cities, knowing my belongings are safely out of reach for opportunistic passers by.. Thank you Pacsafe
21 september 2026
Antwoord van Pacsafe UK
Thank you for such a wonderful review, it means a lot to us! We are a real team of people who genuinely care about our customers, so your comments about our service mean a great deal to us.
Delighted that your Pacsafe products help you feel safer and more confident when exploring cities. Giving our customers that extra peace of mind is exactly what we aim to do.
Thank you very much for your support and recommendation, it is truly appreciated by everyone at Pacsafe.
Kind regards
The Pacsafe Team
Quick delivery and excellent crossbody…
Quick delivery and excellent crossbody bag!
I used mine in busy hot spots like Rome, Venice and Florence - I felt completely safe. The locking zips and locked clasp were easy to use and gave me peace of mind.
14 september 2026
Antwoord van Pacsafe UK
Thank you for your lovely review! We are very pleased to hear that your Pacsafe crossbody bag gave you complete peace of mind while exploring the busy streets of Rome, Venice and Florence.
It’s great to hear that you found the locking zips and security clasp easy to use while keeping your belongings protected. We hope your bag accompanies you on many more safe and enjoyable adventures!
Kind regards
The Pacsafe Team
Great company with amazing bags that…
Great company with amazing bags that delver on every level.
14 september 2026
Antwoord van Pacsafe UK
Thank you for your fantastic review! We are delighted that you love our bags and feel they deliver on every level. Your support means a great deal to the whole Pacsafe team!
Excellent products
Excellent products, thoughtfully designed and
Promptly delivered - thank you.
21 september 2026
Antwoord van Pacsafe UK
Thank you for your wonderful review! We’re delighted that you appreciate the thoughtful design of our products and that your order arrived promptly. Thank you for choosing Pacsafe!
Kind regards
The Pacsafe Team
Very Impressed
I ordered on a Sunday and my bag was delivered on the Wednesday. I had regular tracking updates to keep me informed and when it arrived, I was really impressed with the bag. It is great quality and exactly what I wanted for when I am sightseeing and want the confidence that my bag is protected from thieves. I'm looking forward to using it on my next holiday!
21 september 2026
Antwoord van Pacsafe UK
Thank you for such a lovely review! We’re delighted your bag arrived promptly and that the tracking kept you well informed. It’s wonderful to hear that you’re impressed with the quality and that it gives you extra confidence when sightseeing. We hope you have a fantastic next holiday and enjoy many safe adventures with your new Pacsafe bag!
Kind regards
The Pacsafe Team
Antwoord van Pacsafe UK
Thanks for your review, great to hear everything good, we hope you enjoy your new Pacsafe crossbody!
Kind regards
The Pacsafe Team
Very good bum bags bought two.
2 september 2026
Antwoord van Pacsafe UK
Thank you for your lovely review! We’re delighted that you’re pleased with your Pacsafe bum bags and even more delighted that you chose two. We hope they serve you well on many adventures!
Antwoord van Pacsafe UK
Thanks for your review, thats great to hear everything went smoothly and all good with your Go anti-theft Micro Crossbody. Great convenient and protective crossbody bag you have there.
Kind regards
The Pacsafe Team
Peace of mind when on holiday with…
Peace of mind when on holiday with security features. Would have been 5 stars for Saddle Crossbody bag if RDIF slot inside was big enough for passport.
18 september 2026
Antwoord van Pacsafe UK
Thanks so much for your review. We have shared your point about the RFID slot being bigger with our design and tech team. We appreciate your feedback.
Kind regards
The Pacsafe Team
Great products, quick delivery
Great products, quick delivery. I've had a pacsafe bag for more than 12 years, which I have taken on dozens (maybe hundreds?) of international and domestic journeys. It is still in great condition. So I am confident that the new bags I've purchased will last at least as long and provide the same peace of mind while traveling.
1 september 2026
Antwoord van Pacsafe UK
Thanks very much for being a Pacsafe customer for so many years and thank you for the review, It's great to hear that our products have withstood many years of use and still in great condition. We hope we can be of service to you for many years to come at pacsafe.co.uk .
Kind regards
The Pacsafe Team
Hands down the best backpack ever!
Hands down the best backpack ever!
Just the right size with great security features..
8 september 2026
Antwoord van Pacsafe UK
Thats great to hear, thanks for the review, yes the Pacsafe V26L is a great all round back pack with great security features. It's been a hit with many of our customers. We hope it serves you well for many years to come.
Kind regards
The Pacsafe Team
Great choice of bags
Great choice of bags, and range of features. Combined with prompt delivery the bag arrived and has met all my expectations. Will look forward to using on daily basis as well as for travel
17 september 2026
Antwoord van Pacsafe UK
Thank you for your review. We are delighted that your Go Anti-Theft Crossbody arrived promptly and has met all your expectations. It’s a great choice for both everyday use and travelling, and we hope you enjoy using it for many adventures to come!
Kind regards
The Pacsafe Team
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