Bought a fan deck which was very disappointing and didn't cover a lot of the P&P range. Emailed two customer service addresses to request a return. Didn't get a reply from either. Yes the paint is goo... Toon meer
Bedrijf heeft geantwoord
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Paint & Paper Library said . Tell us more about your experience ….well here it is. A Great experience. I Looked at the website . I Ordered some paint sample colours. They arrived super quick.... Toon meer
Bedrijf heeft geantwoord
Details online clear and informative. Colour details very good which made it easier for me to match the different colours. Our decorator said the paint was exceptional as it went on so smoothly... Toon meer
Bedrijf heeft geantwoord
We frequently work with clients who use Paint & Paper Library colours in their homes, and we always enjoy helping them choose shutter colours that complement their spaces perfectly. Any samples we or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We offer a refined palette of 180 unique paint colours in five superlative finishes, all of which are manufactured to exceptionally high standards in the UK.
Contactgegevens
SW3 3NT, London, Verenigd Koninkrijk
- paintandpaperlibrary.com
4,6
Uitstekend
635 reviews
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Good quality paint
Good quality paint, but colours selection is not as good as other brands
12 januari 2025
Antwoord van Paint & Paper Library
Dear Linda,
Thank you for taking the time to leave this lovely review! We really do appreciate your comments, it is always great to hear positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint.
We are however sorry to hear our range of colours do not match your expectations and we hope you are able to find your perfect colour.
Thank you again for sharing your feedback with us.
The Little Greene Team
Antwoord van Paint & Paper Library
Dear Elizabeth,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Great service and beautiful and very…
Great service and beautiful and very useful colour card received
15 augustus 2025
Antwoord van Paint & Paper Library
Dear Christina,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and paper Library's Colour Card & Brochure offering.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Speedy delivery and look like gorgeous…
Speedy delivery and look like gorgeous products. Just ordered the colour card in anticipation of a refresh but will be back
8 augustus 2025
Antwoord van Paint & Paper Library
Dear Carla,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card.
Thank you again for sharing your feedback with us and we hope you enjoy using our products.
The Little Greene Team
Good paints, poor customer service
I am an architect. I am aware that Paper and Paper Library is now connected to Little Greene.
I wanted a Paint and Paper Library colour card to be able to specify these paints. I had difficulties ordering online so I made contact through the Chat, and was promised the chart. I waited several days but nothing was delivered so I called: I was told that, if the card had been promised, it would arrive, and it would come as a parcel so would take 5-7 days. I asked why a parcel for a single colour chart and was told 'because that is what we send'.
Days passed and I received a parcel which contained the wrong information - a Little Greene colour chart plus thick brochures and gimmicky leaflets. If I had wanted Little Greene products, I would have asked. It was infuriating that I had also had to wait for a parcel delivery which included brochures and gimmicky leaflets that I had not asked for or wanted.
I called again to ask for the correct colour chart, and eventually received this after about 10 days.
The delay caused inconvenience and embarrassment in my work activities.
Presumably you want to sell your products, so it is not helpful to your customers to make them feel as if you are doing them a favour by sending them information they ask for, and then take nearly two weeks to do so.
6 augustus 2025
Antwoord van Paint & Paper Library
Dear Kathy,
Thank you for taking the time to leave this review and we are very sorry to hear you have had a very poor experience with ordering a Paint and Paper Library Colour Card and we understand this has caused needless stress and inconvenience.
We appreciate you bringing this to our attention and we will review our processes to ensure accurate and timely deliveries in the future.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Paint samples arrived promptly and…
Paint samples arrived promptly and beautifully packaged including a handy paintbrush. Very Pleased.
5 augustus 2025
Antwoord van Paint & Paper Library
Dear Lorraine,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering with complimentary gifts as well as our fast delivery service.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
The paint colours on the website do not match the colour you get!
I recently ordered paint from this online shop, drawn in by the beautiful photos on their website showing warm, welcoming green tones on the walls of alleged homes. What arrived was nothing like that — instead of the soft green I expected, I ended up with a flat, dull grey. Even the people at the shop admitted the colour was completely off, yet they still refused to take responsibility.
When I complained, the only response I got (repeatedly) was that I “should have ordered a sample pot.” I understand samples can be helpful, but their product photos were so misleading that no reasonable customer would expect such a drastic difference. The paint wasn’t just a shade or two off — it was a completely different colour altogether.
I’m now stuck with an expensive paint I can’t use, and the company has been utterly unhelpful. Their customer service showed no empathy, no willingness to make things right, and no sense of accountability. I would strongly advise avoiding this shop unless you want to risk wasting your money on something that looks nothing like what’s advertised. Some lady called Penny kept saying send a sample so it could be tested in the lab to see if its the correct colour not understanding I am saying its not the colour advertised on the website!
30 juli 2025
Antwoord van Paint & Paper Library
Dear Sukhdev,
Thank you for taking the time to leave this review.
I am very sorry to hear you are disappointed with our Paint and Paper Library colour.
When you compare our paint colour with a website image there will always be a slight visual difference because we cannot reproduce the high pigmentation you find within our actual paints on an actual screen image hence the actual colour purchased may not exactly match the website image.
Our images are for inspiration purposes and hence we recommend customers check their colour choices using sample pots within their own space, as the position of your own room and lighting can greatly alter how a colour performs.
Thank you again for sharing your feedback with us and if you need anything further or would like assistance choosing a colour please email mail@paintandpaperlibrary.com
The Paint and Paper Library Team
Gorgeous colour and super easy…
Gorgeous colour and super easy experience whole way through. I bought Kigali and it looks stunning on my wall.
25 juli 2025
Antwoord van Paint & Paper Library
Dear Arjun,
Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints as much as we do.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
We picked the Rose Cluster without…
We picked the Rose Cluster without hesitation. It’s perfect, it’s soft and creamy most of the time and then glows warm and peachy when the sun shines through. Such a happy and fun colour whilst also being sophisticated. This room makes me and everyone that walks in smile!
28 juni 2025
Antwoord van Paint & Paper Library
Dear Elizabeth,
Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library in one of the fabulous new colours, Rose Cluster, and we’re delighted that it was such a positive one!
It’s always wonderful for us to hear that our customers love our range of paint colours as much as we do.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
This is the best paint by a mile.
This is the best paint by a mile.
It goes on like silk and looks like velvet.
I am so happy with the results!!!
26 juli 2025
Antwoord van Paint & Paper Library
Dear Theresa,
Thank you for sharing your positive experience of using Paint and Paper Library paint! We love to hear feedback from our customers, and we’re thrilled to hear that you enjoyed using our range of carefully developed and hand-crafted products.
We really appreciate your lovely comments and hope that you continue to enjoy using our products.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
I haven't received my order
23 juli 2025
Antwoord van Paint & Paper Library
Dear Janet,
Thank you for taking the time to leave this review and I am very sorry to hear you have not received your requested Colour Cards.
I have ordered these direct with the Sample Room and you should receive these in the next couple of days.
Thank you again for sharing your feedback with us and my apologies for the inconvenience this has caused.
The Paint and Paper LibraryTeam
Paint sample card came pdq!
I requested a paint sample card. It came in double quick time and was extremely useful.
24 juli 2025
Antwoord van Paint & Paper Library
Dear Sue,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with our fast Colour Card delivery service.
Thank you again for sharing your feedback with us.
The Little Greene Team
Love the colours and know what I would…
Love the colours and know what I would get if I could afford to!
Will have to start saving and not tell husband how much
18 juli 2025
Antwoord van Paint & Paper Library
Dear Sue,
Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paint colours as much as we do.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Antwoord van Paint & Paper Library
Dear Averil,
Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints as much as we do.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Antwoord van Paint & Paper Library
Dear Karen,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Scarlet n Red is the new red
Recently purchased the Scarlet n Red paint in the Architects Matt finish . Love love love it ! It’s an Extremely dense pigment it looks amazing in my kitchen . I was looking for a colour in between red and brown and this is perfect. I’ve painted some walls and my cabinet doors. The coverage is superb and the paints go a long way. I also purchased the ASP and the Eggshell for the cabinet doors and skirtings. This company has really thought the colours schemes through . Im going to be using it in other projects around the house.
19 juli 2025
Review zonder uitnodiging
Antwoord van Paint & Paper Library
Dear Dawn,
Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of pain colours as much as we do.
Thank you again for sharing your feedback with us and we are so pleased you found your perfect colour!
The Paint and Paper Library Team
Beautiful package
Beautiful package. Great to include paint brush with samples. Brochures useful for guidance.
3 juli 2025
Antwoord van Paint & Paper Library
Dear Donna,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card and Sample Pot offering with complimentary gifts.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Good Quality Wallpaper
Good Quality Wallpaper. Very Nice but a bit expensive. But, if you are doing a small area i think that would be fine. Very Classy. Nice.
30 juni 2025
Antwoord van Paint & Paper Library
Dear Kim,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Wallpaper Sample offering.
Thank you again for sharing your feedback with us and we hope you enjoy using our products and feel the expenditure is worth the high quality product and service we provide.
The Paint and Paper Library Team
Antwoord van Paint & Paper Library
Dear Helen,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Little Greene paint colours as well as our fast delivery service.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Great choice of colours and finishes
Great choice of colours and finishes. The sample pot arrived beautifully packaged and included a brush too. I bought the sample tin to try out for my son's new flat and he's currently viewing it in various lights/conditions before making a decision.
28 juni 2025
Antwoord van Paint & Paper Library
Dear Jan,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering with complimentary gifts.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
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