Placed my order, took my money phoned to say they cancelled my order and the chef has left when the delivery was due… be careful
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Lees wat reviewers zeggen
Ordered product on July 24th, 2025. After checking tracking, product was shipped back to sender on Aug 1st, 2025, for no apparent reason. Waited it out in case there was just a temporary setback, but... Toon meer
They take a month before completing a step and there is 4 or 5 steps. So basically, you will have your item reveived by 3-5 months after purchase at their website. Goodluck waiting. I am s... Toon meer
Bedrijf heeft geantwoord
I am disappointed. There is no sign of item being shipped, and it has been 2 weeks. There was no response from the customer support email too. I think they’re scamming people. Please be careful eve... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Rivora Official Page
Contactgegevens
Verenigd Koninkrijk
- pamly.co
1,4
Zeer slecht
207 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Terrible experience
Order took a month to arrive and had very poor experience with customer service not replying to emails or giving me updates on my order, would not recommend to anyone.
26 november 2024
Made an order over a month and a half…
Made an order over a month and a half ago and did express post and still haven’t received my package.
20 februari 2025
Ordered it 3 weeks ago
Ordered it 3 weeks ago, still have y receive the product. The promise of a one week delivery was not kept. Not too sure about the product functionality but the logistics team should probably be refined.
13 februari 2025
Review zonder uitnodiging
ITS A SCAM ‘
Don’t order from them, it’s a complete scam. I ordered on the 15th of October 2024 and it’s been over 6 months now. They won’t reply to my emails and I haven’t received the item. They won’t refund you or reply to you. They don’t have a phone number on their website, just an email which they never reply to. Just don’t order from them because you will never see your money back. They will reply to your trustpilot review saying we will resolve this matter and issue a refund, just email us and they won’t reply to your email. It’s a scam operation which is obviously not important enough for authorities to take down.
15 oktober 2024
Review zonder uitnodiging
Delivery time too long.
Delivery time too long.
I placed an order more than two weeks ago
and still nothing has arrived. Delivery times on the site are from three to five working days
I've been waiting for this product for weeks and I still haven't received anything. I have bad period cramps and i can’t wait bo longer.
i paid for it and i demand it.
No one is responding to my emails or DM’s and that’s really unprofessional.
I’m very disappointed
25 februari 2025
Review zonder uitnodiging
Antwoord van Rivora
We completely understand your frustration, and we sincerely apologize for the delay. Our team has already reached out to you with the status of your order, and we are actively working to ensure it reaches you as soon as possible.
Please check your inbox, including your spam/junk folder, for our latest update. If you have any further concerns, feel free to reach out to us at support@pamly.co, and we’ll be happy to assist you.
We truly appreciate your patience and understanding.
Not recommended.
26 november 2024
Antwoord van Rivora
Hi! We’re sorry to hear that you had a less-than-satisfactory experience. Customer satisfaction is our top priority, and we would love the opportunity to make things right. Please reach out to our support team at support@pamly.co with your order details, and we’ll do our best to assist you as soon as possible.
We appreciate your feedback and hope to resolve this for you.
Partners Comfortability
If you wanna make your partners life more comfortable during this time this device is a good idea and it'll save her and you money on not needing heat pads or getting unnecessarily burnt from hot water bottles.
26 november 2024
Product Performance Falls Short of Advertised Claims
The product did not perform as advertised on the company’s website.
26 november 2024
Antwoord van Rivora
We’re sorry to hear that your experience didn’t match your expectations. Our goal is to provide high-quality, effective relief, and we take your feedback seriously.
We’d love to understand more about the issue you experienced with your product. Could you please reach out to us at support@pamly.co or via direct message? Our team is happy to assist with troubleshooting, offer guidance on getting the best results, or arrange a replacement or refund if necessary.
Your satisfaction is our priority, and we appreciate your honest feedback. Looking forward to resolving this for you
They take a month before completing a…
They take a month before completing a step and there is 4 or 5 steps.
So basically, you will have your item reveived by 3-5 months after purchase at their website.
Goodluck waiting.
I am still waiting for my order since January 28, 2025 and still waiting until now. I don’t think this is related to any customs or logistics issue. It’s just they don’t work that much on your order simply, that is my perspective.
20 februari 2025
Antwoord van Rivora
We sincerely apologize for the delay in processing your order. This is not the experience we want for our customers, and we completely understand your frustration.
Our team has been working hard to fulfill orders as quickly as possible, and we regret that yours has taken longer than expected. We’d love to provide you with an updated tracking status or discuss a resolution that works best for you.
Please send us a direct message or email at support@pamly.co, and we’ll make sure to prioritize your case. We truly appreciate your patience and the opportunity to make this right.
Terrible, do not buy from them
I ordered a Lana on December 5th (order #9363) and still haven’t received it. I hope you have a good excuse for not even responding to any of my multiple messages and inquiries about this issue through all your social media platforms and email.
24 februari 2025
Review zonder uitnodiging
Antwoord van Rivora
We’re truly sorry to hear about your experience, and we completely understand your frustration. This is absolutely not the experience we want for our customers.
We checked our system, and it looks like your order. We sincerely apologize for not responding to your messages sooner—we are actively working to improve our support response times.
We’d love to resolve this for you as quickly as possible. Please send us a direct message or email at support@pamly.co so we can provide an update on your order or issue a full refund if needed. Your satisfaction is our priority, and we appreciate your patience.
Looking forward to making this right for you.
Fake company
I placed an order on 10th February, with the order number #10090. According to your website, the estimated delivery time was 5-7 days, but it has now been over 10 days, and I have not yet received it. I even tried their customer care email Dm in instagram and filed the contact us form multiple times, this product is totally fake. I am going to report scam to my credit card company. Do not fall for the trap all good comments are fake.
10 februari 2025
Review zonder uitnodiging
Antwoord van Rivora
We sincerely apologize for the delay in delivering your order and for any frustration this has caused. We understand how important it is to receive your order on time, and we truly regret the inconvenience.
Our team is actively looking into your order status, and we’d love to resolve this for you as soon as possible. Could you please reach out to us at support@pamly.co with your order details? We will prioritize your case and ensure you receive a resolution at the earliest.
We also want to assure you that we take customer feedback seriously, and our goal is to provide a seamless shopping experience. Please allow us the chance to make things right.
Looking forward to assisting you.
This is a SCAM
This is a SCAM,
I’ve not received my order yet!!! It has been 10 days, and they don’t respond via email nor instagram
10 februari 2025
Review zonder uitnodiging
Antwoord van Rivora
Hi!
We sincerely apologize for the inconvenience you’ve experienced with your order. We understand your frustration and take your concerns very seriously.
To resolve this matter promptly, we have reached out to you directly to gather more details about your order. Please check your email for our message, and provide the requested information at your earliest convenience. This will help us investigate the issue and ensure you receive your order as quickly as possible.
We appreciate your patience and look forward to rectifying this situation.
Best regards,
Pamly Support Team :)
This is a scam - don't fall for it (edited post-response)
EDIT: if you're seeing their response below, know that I emailed 6 times and filled out a communication form on their website 3 times. Nobody ever said anything. Magically, the day I posted here and went to my bank to report the scam, I received a response for the first time in a month. DO NOT BUY FROM THIS COMPANY!
Echoing what everyone else is saying, this is a scam. The positive reviews are fake. I have reached out multiple times on their actual website, and also emailed the support email, support at pamly.co. Nobody is responding to anything and it's been a month.
17 februari 2025
Review zonder uitnodiging
Antwoord van Rivora
Hi Hunter!
We sincerely apologize for the inconvenience you’ve experienced with your order. We understand your frustration and take your concerns very seriously.
To resolve this matter promptly, we have reached out to you directly to gather more details about your order. Please check your email for our message, and provide the requested information at your earliest convenience. This will help us investigate the issue and ensure you receive your order as quickly as possible.
We appreciate your patience and look forward to rectifying this situation.
Best regards,
Pamly Support Team 😊
Good Product, but Customer Relationship Management could be improved
It took them Months to send the product, even though they mention on their website that it takes some days only to deliver. I wrote them many times and no reply.
After complaining more than 5 times, their support team finally gave me an answer. From this point, the delivery was very smooth and quick.
They definately need to improve their customer relationship management.
But the product is good and my girlfriend likes it!
15 februari 2025
Review zonder uitnodiging
Antwoord van Rivora
Dear Sina,
We sincerely apologize for the inconvenience you’ve experienced with your order. We understand your frustration and take your concerns very seriously.
To resolve this matter promptly, we have reached out to you directly to gather more details about your order. Please check your email for our message, and provide the requested information at your earliest convenience. This will help us investigate the issue and ensure you receive your order as quickly as possible.
We appreciate your patience and look forward to rectifying this situation.
Best regards,
Pamly Support Team 😊
Seems like a scam …
Delivery as per their website is next working day for UAE. I never receive the item - it’s been 2 weeks. No response from their customer support or social media. It’s seems like their last social media posts were 6 months ago. But they are still paying for Facebook and Instagram ads and luring people in, especially during Valentine’s Day period.
Company are evidently no longer in business but taking people’s money.
13 februari 2025
Review zonder uitnodiging
Antwoord van Rivora
Dear Joshua,
We sincerely apologize for the inconvenience you’ve experienced with your order. We understand your frustration and take your concerns very seriously.
To resolve this matter promptly, we have reached out to you directly to gather more details about your order. Please check your email for our message, and provide the requested information at your earliest convenience. This will help us investigate the issue and ensure you receive your order as quickly as possible.
We appreciate your patience and look forward to rectifying this situation.
Best regards,
Pamly Support Team 😊
Complete scam
24 december 2024
Review zonder uitnodiging
Antwoord van Rivora
Dear Martin,
We sincerely apologize for the inconvenience you’ve experienced with your order. We understand your frustration and take your concerns very seriously.
To resolve this matter promptly, we have reached out to you directly to gather more details about your order. Please check your email for our message, and provide the requested information at your earliest convenience. This will help us investigate the issue and ensure you receive your order as quickly as possible.
We appreciate your patience and look forward to rectifying this situation.
Best regards,
Pamly Support Team 😊
Order never received
Order never received. Asked them to provide proof that the item was delivered. Which they haven't been able to do. They told me that I needed to check with others in the house. Only my daughter and son in law live with me. Had to check with post office. International tracking number which they can't track. Had to check with next door neighbours. All of which I have done. I asked them to send me another one but they only offered a 20% discount.
9 december 2024
Review zonder uitnodiging
Antwoord van Rivora
We sincerely apologize for the inconvenience you’ve experienced regarding your order. Upon thorough investigation, we couldn’t locate any order under your name or contact information in our system. It’s possible that your order might have been placed with a different company.
We understand your frustration and are committed to resolving this matter swiftly.
Best regards,
Pamly Support Team 😊
As much as I do love this product I…
As much as I do love this product I agree with most of the other reviews. For one it took months for my pamly to show up and my bf had ordered it as a present he had emailed and messaged and one day it just showed up. On the other hand the heating it great i love thag the massage really does help my cramps but it does not hold a charge!!!! That’s the one thing that gets me I can use it once for about 30minutes and then it’s dead and i have to wait two hours for it to be charged. Not very convenient when you’re cramping.
7 december 2024
Review zonder uitnodiging
Fraudulent company
Fraudulent company. Never received item, cannot contact anyone at the company for an update and I needed to contact my credit card company to report the fraud.
Update:
There is a response below of asking to resolve the issue by the company. This too is fraudulent as no attempt has occurred. There is no email from them in any folder. It is a meaningless reply on this page for appearances only.
2 oktober 2024
Review zonder uitnodiging
Antwoord van Rivora
Dear Chris,
We sincerely apologize for the inconvenience you’ve experienced with your order. We understand your frustration and take your concerns very seriously.
To resolve this matter promptly, we have reached out to you directly to gather more details about your order. Please check your email for our message, and provide the requested information at your earliest convenience. This will help us investigate the issue and ensure you receive your order as quickly as possible.
We appreciate your patience and look forward to rectifying this situation.
Best regards,
Pamly Support Team 😊
Product is good. Customers service bad
Product is good. However it took over a month to arrive, the customer service is absolutely terrible. I wrote countless emails and received one back in the whole month that was just saying it wasn’t there fault that it wasn’t being shipped. I want compensation for the late arrival. More than a month is a joke
30 november 2024
Review zonder uitnodiging
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