Placed my order, took my money phoned to say they cancelled my order and the chef has left when the delivery was due… be careful
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Ordered product on July 24th, 2025. After checking tracking, product was shipped back to sender on Aug 1st, 2025, for no apparent reason. Waited it out in case there was just a temporary setback, but... Toon meer
They take a month before completing a step and there is 4 or 5 steps. So basically, you will have your item reveived by 3-5 months after purchase at their website. Goodluck waiting. I am s... Toon meer
Bedrijf heeft geantwoord
I am disappointed. There is no sign of item being shipped, and it has been 2 weeks. There was no response from the customer support email too. I think they’re scamming people. Please be careful eve... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Rivora Official Page
Contactgegevens
Verenigd Koninkrijk
- pamly.co
1,4
Zeer slecht
207 reviews
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I have purchased 2x Lana devices on the…
I have purchased 2x Lana devices on the 1st of November. Until today, there has been no update on my shipment. I have contacted them multiple times, on the website support, on their Instagram, and unfortunately I have not received a reply. This is very bad customer experience. Not even an apology for being late and recognizing the issue.
I have no idea when the items will be shipped/delivered. It has been 21 days with absolutely no update or shipment tracking service. I do not know which shipping company they are using.
22 november 2024
Review zonder uitnodiging
Antwoord van Rivora
Hi,
We sincerely apologize for the inconvenience you’ve experienced with your order. We understand your frustration and take your concerns very seriously.
To resolve this matter promptly, we have reached out to you directly to gather more details about your order. Please check your email for our message, and provide the requested information at your earliest convenience. This will help us investigate the issue and ensure you receive your order as quickly as possible.
We appreciate your patience and look forward to rectifying this situation.
Best regards,
Pamly Support Team 😊
It was terrible
It was terrible
Doesn't work
I sent more than 5 email to them
1 november 2024
Review zonder uitnodiging
It’s a scam.
It’s a scam.! Don’t buy it. I didn’t receive the order and no answer from assistance.
I’m really disappointed…
2 september 2024
Review zonder uitnodiging
Antwoord van Rivora
We’re truly sorry for the frustration and disappointment you’ve experienced. Please know that we are absolutely not a scam, and our goal is to ensure every customer receives their order.
We’d love to resolve this for you immediately. Please reach out to us at support@pamly.co or via direct message with your order number, and we will investigate the issue and provide a solution—whether that’s a tracking update, replacement, or refund.
We sincerely apologize for the lack of response so far and truly appreciate your patience. We’re here to make this right for you.
I did not receive the product I…
I did not receive the product I ordered. Its been more than one month now.
28 oktober 2024
Review zonder uitnodiging
Antwoord van Rivora
We sincerely apologize for the delay in receiving your order. We completely understand how frustrating this must be, and we truly appreciate your patience.
Please reach out to us at support@pamly.co or send us a direct message with your order number so we can investigate the issue and provide a solution. Whether it’s a tracking update, replacement, or refund, we are here to make this right for you.
Thank you for bringing this to our attention, and we truly appreciate your understanding.
SCAM BUSINESS
SCAM BUSINESS! They advertise 3-5 days express shipping, it's been a month and I haven't received a product, refund or even an email from the customer support! DON'T BUY ANYTHING FROM THEM.
EDIT: they sent the product over a month after the deadline and completely ignored my request to cancel the shipment and send me my money back. The package was accepted by my neighbour in my absence, and I decided to keep it, given the absolute lack of contact with them in the last 7-8 weeks. The product is average, loud and battery is weak, not worth the money and nerves.
27 oktober 2024
Review zonder uitnodiging
Antwoord van Rivora
We sincerely apologize for the delay and for not meeting your expectations. We completely understand how frustrating this experience must have been, and we truly appreciate your honest feedback.
While we do our best to meet our 3-5 day express shipping timeframe, occasional delays can occur due to factors beyond our control. However, we acknowledge that we fell short in communication, and for that, we take full responsibility.
We’re sorry to hear that you were unable to cancel the order in time, and we would have gladly assisted had we been able to process your request before shipment. That said, we appreciate your patience in receiving the package and your honest review of the product.
If there’s anything we can do to improve your experience, please reach out to our team at support@pamly.co, and we’d be happy to assist further.
Thank you for your feedback, and we truly value your trust.
Still not received my item
Still not received my item. Terrible service, I bought this for my girl in August. It's nearly november.
Sort your terrible service out, Waste of money currently.
0/10 do not buy or waste your money on.
???/10 for product.
Don't buy, you'll only be disappointed.
20 augustus 2024
Review zonder uitnodiging
Antwoord van Rivora
We’re incredibly sorry that you haven’t received your order yet. This is absolutely not the experience we want for our customers, and we completely understand your frustration.
We want to make this right for you as soon as possible. Please reach out to us at support@pamly.co with your order number, and we will immediately investigate the issue, provide tracking updates, or offer a refund if necessary.
Your satisfaction is our priority, and we truly appreciate your patience while we resolve this for you.
It is a great product and work well
It is a great product and work well, the heat is effective.
22 oktober 2024
Review zonder uitnodiging
The product never arrived
The product never arrived! It’s been 2 months and still waiting.
31 augustus 2024
Antwoord van Rivora
We sincerely apologize for the delay and the frustration this has caused. Waiting two months for an order is unacceptable, and we completely understand your disappointment.
Please reach out to us at support@pamly.co with your order number, and we will immediately investigate your shipment, provide tracking updates, or offer a resolution—whether that be a reshipment or a refund.
Your satisfaction is our priority, and we truly appreciate your patience while we work to resolve this for you.
Best,
Pamly Customer Support
I don't recommend o buy
I don't recommend o buy. I did order and nothing came after 5 weeks. Support is not replaying, everything looks like a scam. Be careful
27 september 2024
Review zonder uitnodiging
Antwoord van Rivora
We’re truly sorry to hear about your experience and the frustration caused by the delay. This is not the level of service we strive to provide, and we completely understand your concerns.
Please reach out to us at support@pamly.co with your order number, and we will immediately investigate your order status and provide a solution—whether that means tracking your shipment, reshipping your order, or issuing a refund.
We deeply regret the lack of communication and are actively working to improve our response times. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right for you.
DO NOT ORDER!!
DO NOT ORDER!!! Honestly, this is unacceptable. I ordered and paid for a product with your company and received ZERO communication on when it's supposed to arrive, even though you claim it should come in 3-5 working days. The money has already been taken from my account, yet I've heard nothing. I've tried contacting you through your website, email, and even here on Instagram, and STILL no response. This lack of communication is beyond frustrating. I expect a resolution NOW. DON NOT ORDER!!!
27 september 2024
Review zonder uitnodiging
Antwoord van Rivora
We sincerely apologize for the frustration and lack of communication regarding your order. We completely understand that this situation is unacceptable, and we take full responsibility for the delay.
Please contact us at support@pamly.co with your order number, and we will immediately look into your order status and provide a resolution—whether that means tracking updates, reshipment, or a full refund.
We acknowledge that our response time has not met expectations, and we are actively working on improving our customer service. Your patience is truly appreciated, and we are committed to making this right for you.
Lana product broke in less than a year and no feedback
I had bought their Lana product, which did help relieve some pain with periods, but it stopped working out of the blue in less than a year, and even though it should be covered for replacement, I have sent over 4 emails to their support email listed on their website and I have received 0 response. Absolute garbage communication. There is no phone to call no nothing, only an email to which they don't even respond.
12 september 2024
Review zonder uitnodiging
Antwoord van Rivora
We sincerely apologize for the frustration and lack of response regarding your warranty request. We completely understand how disappointing it is to have a product stop working unexpectedly, and we are committed to making this right for you.
Our Lana product is covered under warranty, and we want to ensure you receive the support you need. Please reach out to us again at support@pamly.co with your order number and issue details, and we will prioritize your request for a replacement or resolution.
We truly regret the communication gap and are actively improving our response times to better assist our customers. Thank you for your patience, and we appreciate the opportunity to resolve this for you.
I am disappointed
I am disappointed. There is no sign of item being shipped, and it has been 2 weeks. There was no response from the customer support email too. I think they’re scamming people. Please be careful everyone.
—Update:
Have received my item. Apparently it’s not a scam. But they sure can improve on managing clients expectations and customer service response.
5 september 2024
Review zonder uitnodiging
Never buy it. You will never receive it
If i could i would have given it zero stars. I haven’t received my order and i have written several emails regarding the missing order with no answer. I am deeply disappointed and will never shop from this website again.
28 juni 2024
Review zonder uitnodiging
Antwoord van Rivora
We sincerely apologize for the frustration and disappointment caused by the delay in receiving your order. We completely understand how upsetting this situation is, and we take full responsibility for the lack of communication.
Please reach out to us at support@pamly.co with your order number, and we will immediately investigate the status of your order and provide a resolution—whether that means tracking updates, a reshipment, or a refund.
Your satisfaction is very important to us, and we truly appreciate the opportunity to make things right.
If i could i would have given it zero…
If i could i would have given it zero stars. I haven’t received my order and i have written several emails regarding the missing order with no answer. I am deeply disappointed and will never shop from this website again. I have waited for my order for 4 months, and still waiting. If anyone asked me about it i would not recommend it and even advise against ordering from you. Because this is only and only a big disappointment. Bad service and untrustworthy website.
30 april 2024
Review zonder uitnodiging
Antwoord van Rivora
We sincerely apologize for the frustration and disappointment caused by the delay in receiving your order. We completely understand how upsetting this situation is, and we take full responsibility for the lack of communication.
Please reach out to us at support@pamly.co with your order number, and we will immediately investigate the status of your order and provide a resolution—whether that means tracking updates, a reshipment, or a refund.
Your satisfaction is very important to us, and we truly appreciate the opportunity to make things right.
Dont buy from them!!!
I placed an order since July 15th!!
No response from them since!!
1 augustus 2024
Review zonder uitnodiging
Antwoord van Rivora
We sincerely apologize for the frustration and disappointment caused by the delay in receiving your order. We completely understand how upsetting this situation is, and we take full responsibility for the lack of communication.
Please reach out to us at support@pamly.co with your order number, and we will immediately investigate the status of your order and provide a resolution—whether that means tracking updates, a reshipment, or a refund.
Your satisfaction is very important to us, and we truly appreciate the opportunity to make things right.
Lost a lot of cash from these scammers
Lost a lot of cash from these scammers. Terrible service , no response for months. Just have to warn people about not even bothering to try visiting the website.
29 juli 2024
Review zonder uitnodiging
Antwoord van Rivora
We deeply regret that your experience has been frustrating, and we sincerely apologize for the lack of response. Please know that we are not a scam, and we take customer concerns very seriously.
If you have not received your order or a response, we want to resolve this for you immediately. Please reach out to us at support@pamly.co with your order number, and we will prioritize your case—whether that means tracking your shipment, processing a reshipment, or issuing a refund.
We truly appreciate your patience and the opportunity to make things right.
Do not buy this product
Do not buy this product. Stay away, as many are saying, no customer service at all and after a month still no signs of the product or even a shipment confirmation. This is a scam.
2 juli 2024
Review zonder uitnodiging
Antwoord van Rivora
We sincerely apologize for the delay and lack of communication regarding your order. We completely understand how frustrating this must be, and we take full responsibility for the inconvenience.
We assure you that we are not a scam, and we want to resolve this issue for you as soon as possible. Please contact us at support@pamly.co with your order number, and we will immediately check your order status and provide a resolution—whether that be a tracking update, reshipment, or refund.
We truly appreciate your patience, and we are actively working on improving our customer service response times. Thank you for allowing us the opportunity to make this right.
Only 1 word can be said of them
Only 1 word can be said of them.
Scammers.
25 juli 2024
Review zonder uitnodiging
Antwoord van Rivora
We sincerely apologize for the delay and lack of communication regarding your order. We completely understand how frustrating this must be, and we take full responsibility for the inconvenience.
We assure you that we are not a scam, and we want to resolve this issue for you as soon as possible. Please contact us at support@pamly.co with your order number, and we will immediately check your order status and provide a resolution—whether that be a tracking update, reshipment, or refund.
We truly appreciate your patience, and we are actively working on improving our customer service response times. Thank you for allowing us the opportunity to make this right.
Please do not buy from this company!!
Please do not buy from this company!!
My partner bought it for me as a gift and it’s been a few weeks, still no sign of the item being shipped. We received no replies from the team after multiple emails! This is absolutely unacceptable customer service. I notice their social media post dates 2023, I am wondering if they are still in business?! So shady.
8 juli 2024
Review zonder uitnodiging
Antwoord van Rivora
We sincerely apologize for the delay in shipping your order and for the lack of response from our team. We completely understand how frustrating this must be, and we take full responsibility for the inconvenience.
We assure you that we are still in business, and we are actively working on improving our customer support and fulfillment times. Please reach out to us at support@pamly.co with your order number, and we will immediately check your order status and provide a resolution—whether that be tracking updates, a reshipment, or a refund.
We appreciate your patience and the opportunity to make this right for you.
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