Papaval Retail Limited Reviews 

Still missing my other order as evri has not got it

I haven’t received my parcel

I ordered an interactive Globe for my granddaughter on 28/12, the website said it was 2-3 working days delivery. As of today 5/1/2026 the Globe still hasn’t been delivered. I called Papavel customer service and they lied to me. They said Evri (delivery company) hadn’t scanned the item - l know this was wrong as l was tracking my parcel and Evri hadn’t received it. Then the customer service assistant said ‘l had changed or got the delivery address wrong) - No. Finally she said the item was out of stock and she would give me a refund. I asked to speak to a supervisor/ manager and she said no one was available and hung up on me. When l rang back, no one answered. Do NOT order or trust this site.

Failed delivery.
Awful communication.
They really didn't give a hoot about my missing parcel.

Bought a large pack of washing powder and received notification that the sale had gone through. After three days of zero communication I received a refund notification from the Shop App, no email to inform me my order was cancelled and still no comms despite emailing them.

If you actually need the items you try to purchase from Papaval go elsewhere.

Placed my order, received an email from PayPal saying I have a refund. No explanation from Papaval Retail Ltd

Not able to return a product as almost out of date after many emails and false return copy and paste links that never worked.

No one replying to my email, I haven't received my order. Not happy

Sorted my problem out

Wrong coffee delivered, took six emails to get a response, you cannot phone them!!
Do not use this company, find another!!!!

Using unreliable delivery service who stole my parcel instead of delivering it. I didnt receive my parcel and the company Papaval sent me a picture of my parcel which was left on a pavement. I had the hassle to contact my bank for my money because Papaval refused to take responsibility of refunding for a product I didnt received!!

Very fast delivery, great price
Ordered the same last year
Excellent

So far have only received one item, not 3 that were ordered and paid for. I am receiving emails telling me that delivery is out, but nothing so far. If I receive the remainder order I will put a positive review here, if not I will be contacting Trading Standards together with a large group of other unhappy customers that I have been in contact with..watch this space ! Few hours later...I'm editing this review...another delivery...so number two of 3 items have now been received..still one item missing ...

Must be a scam site. I ordered some tinned Schweppes, I never got an email confirmation or an order number, 3 weeks later I don’t have them… I’ve tried to contact them and I’m just going round in circles! AVOID!

Great product, great price and great service

Placed my order, have been asking when it will be delivered but no one is replying to me. This is the 4th day and still no idea if my order has been delivered? Delivery company say the postcode is incorrect on there tracking website, the postcode is correct. So have spent money on this order and delivery but no idea what's going on.

Like another recent reviewer, I bought some soft drinks on Amazon and instead of getting my coffee, this fraudulent company sent me a box filled with stinking scrunched up tissue paper with cats printed on it and a pack of chewing gum!
Minging.
Had to call Amazon for a refund. This business should be shut down.

This is a really great company to deal with. The orders are delivered really fast, beautifully packed, never any damages or breakages. I have used then twice, and will definitely use them again.

Terrible organisation, avoid! Only half of my order was delivered. I had to sent multiple emails with proof of half of the order details and screenshots of my order to abrupt responses that were inconsistent from the Papaval team.
Then I had to chase my refund after it had been authorised.