Papaval Retail Limited Reviews 

I pay all my items on line via PayPal so I am covered if something goes wrong I can get my money back. I’m very happy with PayPal .

Reasonable pricing for dog food, shipping extra, can’t grumble though as the brand isn’t really stocked in our area.
Again, reasonable despatch not quick or slow. Good courier choice though.
Overall a good experience and communication.

Amazingly quick delivery each time I’ve ordered! I Bulk buy my ASD child’s favourite snacks from here and find them to be the cheapest around and most reliable 😊

Fast and prompt service.Excellent value.

Paid for express 1-2 day delivery 4 days later still not at the couriers depot! DO NOT USE IT SEEMS LIKE A SCAM! Take your money but do not provide what you pay for. Do not even reply to emails or the chat service on the site!!!! My Advice is stay away!

Perfect * from ease of ordering to speed of delivery, can not fault.

Great service and fast delivery 👏
Thank you

Quick postage....
Well packaged
Good price.

Excellent service and products. We are struggling financially at the minute and have a child with ASD/ARFID and being able to stock up on his safe foods affordably has helped so much. Also super fast delivery.

really good and delivered by a nice man and good prices what’s not to like and delivered to your door

First time ordering, and we got exactly what we ordered which was value for money and came swiftly

i am still waiting for delivery

Ordered a bulk supply of instant coffee, as the brand I wanted ceased to be available locally. The order came in days and in tiptop condition. Very pleased with the promptness of the service. Thank you.

5th order from Papaval and I will keep coming back. Price is always competative and they have never let me down. Delivery is prompt and always well paced. Thank you

Ordered on the 16th July, and still not dispatched. Evri is still waiting for collection.

No response from Emails and online chat

Update: Had to contact my credit card company to get a charge back.

Very disappointed with my experience at Papaval Retail.

I ordered two boxes of Anthon Berg chocolates and one box of Damak Dark Pistachio (6 x 69g). Unfortunately, the entire experience fell short of expectations.

First, the delivery took a full week to arrive—well beyond their stated delivery window of 2–3 days. More concerning, however, was that the Damak Dark Pistachio pack was missing from the package. Only the two boxes of Anthon Berg chocolates were included.

I sent a polite email requesting clarification and asked them to investigate the missing item. It's now been four days since I reached out, and I have yet to receive any acknowledgement or response.

This lack of communication and failure to fulfill the full order has been frustrating and disappointing. I hope Papaval Retail improves their service and responsiveness going forward.

Great price and prompt delivery

How a company deals with issues tells you a lot about a company. Issues happen, orders go astray. But this shower just keep on expecting you to wait and chase them while they hold on to your money. Had they said on my first contact. Oh yes we can see that the item appears lost we will arrange a refund immediately, then this review would have been glowing, reassuring those who might be the bearers of a similar mishap that all will be well. However, I can not say that, be warned if things go missing you will spend forever trying to get a refund.

Good product fast delivery a little bit pricey

I ordered something and the same day as the order was confirmed, i was sent an email late ron saying this order was cancelled with no reason what so ever. Poor poor communication. Not seeing hardly any good reviews about this company.