Royal Mail Reviews 

Really disapointed up until now I have had exellent service from my local delivery office ,but today I was expecting a perishable item that was on track until it came up for delivery , the tracking still saying due for delivery todaybetween 8.40 and 12.40, at around two o/clock I tried calling the help line , I was stuck listening to some awful music for an hour before I gave up without getting through to anyone, I had always opted for Royal mail delivery rather than some of the courier services because most are crap around here

Royal Mail have said they have tried to deliver a parcel today but no one was in they are liars I have been in all day waiting for this and they not come anywhere near . This has happened on 4 different occasions with 4 parcels I do not know why companies use them . They are not fit for purpose

No post again 12 days now no post Tracked parcel not delivered local sorting office only opened for 2 hours contact via phone is impossible I never thought that Royal mail would ever be so dreadful

I ordered and paid for a small item online (from a small business) over a week ago. Not once Royal Mail dropped off a "Something for you" or "Sorry we missed you" card. The request was to deliver the item to my home address. I waited and kept checking my front door for the parcel for a week.

Today I rang the delivery office asking why it hasn't been delivered to my home address as specifically requested in my order. The lady said the item has to be collected in person and I would have to pay a surcharge otherwise they wouldn't release it. This shocked me as there was no prior notification about any surcharge. I haven't seen any postal service (from other countries I lived in) which charges customers to collect their own items which they have already paid for. My understanding is when I made the order, Royal Mail will deliver the item for free. After I spoke to the company where I paid for my parcel, they kindly apologised and offered some alternatives.

As for Royal Mail, I will avoid dealing with them in future, especially when it comes to parcels. This was my third experience of purchasing something online. This is part of the reason I don't like to shop or order anything online.

In addition, the local Royal Mail delivery office in my area has very limited opening hours which is an inconvenience to many customers waiting for their goods.

A once cherished national institution, has now been reduced to a disappointment. This is what happens when profit takes priority over decent customer service.

I would give it minus stars if that were possible. I sent my daughters birthday parcel over a month ago, and still no delivery? A phone call resulted in me being told it was something I had to discuss with the Post Office I had used to send it from! Useless and will not use again. It should never have been sold off

One star is too much for royal mail, they are beyond useless, there needs to be a serious review of the service as a whole. GARBAGE

Awful, you send me an email with a link to complete if you are not going to be in. I completed the link to have delivery to my local Post Office. You confirmed it would be left with the PO. So you then delivered it to my house.

Total waste of space , someone needs to get a grip of this business!!

My item was sent out to me 09/08/2026 via parcelforce 48, today is 13/08/2026 and nothing has been delivered, their tracking service is absolutely useless, yesterday it was at a delivery depot close to my location, today it is 2 hours and 43 minutes away from me at another depot, totally unacceptable.

Parcel Force??? More like Parcel Farce!!!

Several times over the last 3 months, I have received emails from this company, giving me tracking details for items I have mail ordered.

I then receive multiple other emails stating they won't deliver today because a request has been made NOT to deliver to my address.

None of this is true, no such requests have ever been made. I never receive the parcels and the businesses involved then have to replace the missing items.

I have even been sent photos of my "delivered" items, sitting on a pallet along with several other parcels, in a warehouse.... seriously appalling way for a large company to conduct their business.

I rarely leave negative reviews, but my experience with Royal Mail has been beyond unacceptable.

A parcel has been lost, and what has frustrated me most is not the loss itself, but the complete lack of ownership and communication throughout the process. Over the course of a week, I have repeatedly asked for the issue to be escalated, yet nothing appears to have happened. Every time I contact customer services, I am given a different story by a different advisor. There seems to be no consistency, no accountability, and no clear understanding of the case.

To make matters worse, I have spent approximately six hours on hold across multiple calls, only to be provided with conflicting information and no meaningful update. Each conversation feels like starting from scratch, with no record of previous discussions and no progress towards a resolution.

The level of customer engagement has been shockingly poor. No one takes responsibility, no one follows through on commitments, and there appears to be no urgency whatsoever to help customers when things go wrong.

Mistakes happen in any business. Losing a parcel is unfortunate, but it can happen. What is far harder to accept is the lack of communication, the inability to provide clear answers, and the apparent failure to escalate an issue despite repeated requests.

Based on this experience, Royal Mail has shown a disappointing lack of customer care and professionalism. I expected far better from one of the UK's largest delivery providers.

Ordered 3 items online, from TK Maxx, parcels not arrived together. Two items said on tracking been told to hold won’t be delivered. Update following day on tracker saying we’ll let you know when out for delivery. Although it’s been sitting at distribution centre for two days. Will not be ordering from this website again if Royal Mail, parcel force are responsible for multiple items. Diabolical service, can’t get last minute time off work for 3 deliveries!

AGAIN I find myself contacting you because my delivery hasn't arrived. I've been waiting in all damn day AGAIN! Almost every time I have an afternoon delivery it gets cancelled. You assured me last time I made a complaint that it wouldn't happen again and here we are, another cancelled delivery. You used to be the most reliable postal service. But regarding deliveries later on the day, you are the absolute worst. VU412229692GB

Our local posty is the best friendly apologetic person etc but the company Royal mail 48 tracked service is a sham my current parcel has been in Hounslow customs cleared since Monday it's now wed and because I messaged supplier today I've now had a message it will be delivered on Friday so 48 hr tracked is actually 5 working days.....
It's not the first time......I'll be looking for a different carrier next time I order....but not ups they're just as bad

Worst experience with Royal Mail customer service member , A lady respond to my call after 10 min on hold and then asked my tracking number which I submitted and later on she ask me to hold I literally hold 43 min then after a another lady respond and asked for the tracking number again , And the delivery guy who came to my apartment to collect my order he didn’t rang my door bell he just visit and left my property without a call whilst I chose door collection, then after I got the email that nobody responded.. highly not recommended.

My parcel was an 80th birthday photo card from Moonpig who had labelled the parcel 'do not bend'. Ignoring this and my delivery instructions- which were to leave the parcel on the doorstep- the postie did not ring the doorbell (I was in) and bent and shoved the parcel through the letterbox! I paid £4 delivery for that level of service!! Unkind and unprofessional. I'm very upset - Amazon and Evri drivers are more responsible.

Shocking service getting constant txt and emails parcel out for delivery. But nothing shows up 12 no show parcels and no option to collect or do anything else other than wait.

11 August 26 ~1300-1500 hours
Overseas Posting to Vancouver Canada
Staff at both mentioned Post Offices were excellent and efficient. However the newly implemented Overseas Postal System is appalling, with my trying to post a boxed parcel to Vancouver Canada. In total I attended 2 different Post Offices to enable my parcel posting.

Insall Road Post Office - This Post Office did not have the correct newly implemented documents available to Counter Staff.

Birchwood Post Office - I then made my way to Birchwood PO where the system would not print the correct postage documents. The lady input all the items within my parcel into the Post Office Computerised Systems and then had to give me 2 forms to complete where I had to again itemise all parcel contents, my name/address and the receivers name/address by hand.

In both postal attempts I caused long queues with people becoming disgruntled and leaving the queues.

Systems need to be revisited to enhance a much more speedy Customer Service.

Also, why do I have to repeat in writing what I have in the box - your staff should simply be able to print their input off for me to sign. In total there are 3 separate documents containing the same parcel content information.

Of further note, the A5 documents I had to complete by hand did not provide enough space to cover all the contents within the parcel and there was very little space to affix this paperwork to the outside of the parcel.

This current system will really impact on efficiency over the Christmas Period, resulting in loss of business as people will utilise DHL and Evri to send parcels from the comfort of their own home.

What a joke over 40 minute wait to talk to an advisor.. delivery arrived told the PIN number was wrong even tho it wasn’t and took the delivery away

The item was delivered 2 days before the scheduled time, when we were out. It was left under a tree in front of the house. The package was torn, and some items had been removed.

Horrendous..0/10
Even though the post people have been improved!! You can't keep taking parcels away having to wait 3 days for next delivery! leave in a place that is recommended/ save place. No one will recommend Royal Mail when other options are available because your old fashioned.