Royal Mail Reviews 

Sent 2 large parcels via parcel force both were refused as boxes were so badly damaged then returned to me in a terrible condition
We went through the claim route of course parcel force denied the claim so took it further again they refuse to even look at the claim
Standard parcel force practise take delivery and money and refuse all claims
Absolutely disgusted with the service

Shocking - RM has never been so bad

Diabolical. Someone has taken my parcel with no id to prove it was me. They take a picture of his bottom half minus his face. 2 hours searching on Royal Mail site ? Taking an honours degree was simpler, yet still no way to contact them when it's down as delivered but a thief has signed for it. That is appalling.

Not even one star actually
Tried to deliver parcel 6th august but i was at work
2nd attempt made 7th august with new instructions but not carried out
Waited in all day saturday 8th august but no delivery and tracking system down.
Rang customer care at 3pm but they could neither confirm or deny that my parcel was out for delivery - thats after waiting 30 minutes for the call to be answered.

2 t24s stolen, tracking just stops updating and RM swear it will still be delivered, they are opportunistic thieves

Terrible service. What is the point pain for first class delivery when it doesn't get delivered

Not happy
Hi royal mail I'm going down this road becouse I can't get through to you on the phone etc !!! I was sopped to have a parcel delivered yesterday CE820943646AT and it's saying it's being returned to sender !! you have my email address because you have contact me !!
It says it has the wrong address on it I no what the item is !! could you not have emailed me for the correct address instead of sending it back cheers les

Well it's arrive today why on earth would you send me an email saying you would send any back to the sender because of an incorrect address !!! do you actually know what you're doing over there
Thank you

here we go again.........parcel stuck at sorting office.

Terrible service parcel was apparently left at my house when it was left at an entirely different address, luckily I received my parcel just by doing some detective work to find the address, terrible company

Late delivery of fresh fish. The whole lot was thrown away. Should have been overnight 24hr delivery. It took 4 days. Everything was off. 2nd delivery not much better it took 48 hrs. Do not use this company.

Custom charges delivery charges but no delivery what a pathetic company take your money and don't bother delivering anything the government should shut this legal thieving company down .

I hate this website. Every time I try to rearrange a delivery or choose a safe place I fill in all the details, hit submit and it never works, it doesn't tell me why it won't work, so I spend far more time than is reasonable reloading the page and trying again and again.

Right now I think they automatically try to redeliver the next day because the 24 hour tracked delivery says that, though it says that on the same page it tells me the best thing to do is book a redelivery slot, also I can't choose a safeplace for the redelivery attempt tomorrow and as I said I can't choose a different day until they attempt tomorrow. Just an inane, frustrating website that's a constant pain to use. I truly hate this website.

Absolutely useless I would give no star's been waiting 6 days for a 24h tracked parcel. They keep saying they tried to deliver but no one at home there's always been someone at home. Now I have to try and pick it up myself but there office is only open between 8 and 10 in the morning

Royal mail needs to sort its 'send' service. I booked a pick-up at door collection was given a window for the collection between 11-2 no one came nor was there any message alert of a delayetc., re-booked for next day and same again! Called customer service waited 45 mins to actually speak to someone from another country who can only tell me the courier is stuck somewhere and will contact you-which never happened. Unbelievable! Why have offer a service you can't fulfil and bother to have customer service agents who don't have a clue!!

I sent a letter from Hungary to the United Kingdom Ardgay on July 10th. It is (was...) an urgent priority mail. Tracking number: RR019676098HU
As of today, the tracking system shows that the letter is at the checkpoint between Inverness and Bonar Bridge. Now it is August! I have asked Royal Mail for help twice in writing. They will not help. They say I should contact the Hungarian Post Office. The letter got stuck in Inverness. What does the Hungarian Post have to do with the fact that your postal service held it up there? It was an urgent very important personal priority mail with tracking number... This is unacceptable! This wouldn't happen even with the Hungarian postal service. How can they not know why a letter is delayed or where it has got stuck? How is it possible that a priority letter hasn't been delivered after a month? Why does the UK tolerate such a poor-quality postal service?

Terrible, failed to deliver two items twice. And charged me to have the item returned, parcels always show up late I mean always, it’s pointless paying do 24hr next day guarantee, because they never honour it.

If I could give less than one star I would. Waiting on two parcels now that have gone missing and the sorting office can't locate them. One worth around £15 and the 2nd one worth £560. I get updates via email and the App stating they have attempted delivery twice and I was not home which is a lie. I have a working intercom and a ring doorbell and I can assure you I was home and no attempts were made to approach my front door. Had one redirected to a collection point at a local shop which is open 7 days a week till 10pm. Yesterday got another message to say delivery attempted and no-one there. Obviously another fabrication. The men at the sorting office blamed incompetent agency staff who don't give AF about your parcels. In future when I am buying online I will check first who they currier with and if they use Royal Mail it's a no. I complained last Friday and a manager was meant to ccontact me but now it's Tuesday and still no call but honestly am I shocked! Nope not one bit.

They should change there name to Royal fail. They give you a delivery slot but it never arrives in the time given. Waste of a morning. Thanks Royal fail.

Royal Mail are a waste of money, time and I actively avoid posting anything through them, especially if it is important or on a time frame.

The companies emails are beyond useless. The email received overnight for a tracked 24 delivery expected today invites me to select the delivery option if I’m out. However, following the links the only option is to select another day. There would seem to be no logical reason to deny me the ability to select a proper option right up to the point of delivery. And worse, the don’t give me a reason for the denial. These problems are easily fixed, why on earth don’t they sort it out? It’s beyond me.