Robert Green arrived promptly today to inspect fault with our newly delivered Parker Knoll recliner chairs. A friendly & approachable technician & obviously very experienced. He explained everything... Toon meer
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Lees wat reviewers zeggen
Steve Perberdy from Parker Knoll came out to look at our 6 month old suite which had started sagging at the edge. Steve was courteous and very professional. He stripped the seat back and replaced the... Toon meer
Bedrijf heeft geantwoord
Long lead time for items manufactured in Uk. Its same as ordering from overseas. Single settee i wanted control panel on the left hand side[ for heat and power reclining]. Was advised this option is... Toon meer
Bedrijf heeft geantwoord
After 10 months old , the back cushion of the reclining chair cover split . I contacted the company where we purchased the suite from about the problem who in turn contacted Parker knoll . They called... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our Mission: To bring the ultimate in comfort and luxury to the everyday sitting experience. Our story is a thoroughly British tale. From humble beginnings in a simple workshop in London, the Parker Knoll business steadily grew over time. Its home f...
Contactgegevens
Farmwell Lane, NG17 1BX, Sutton-in-Ashfield, Verenigd Koninkrijk
- 01773604121
- customer.service@parkerknoll.co.uk
- parkerknoll.co.uk
4,4
Uitstekend
2K reviews
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CUSHION GONE SOFT.
The cushions on our settee whent soft after a couple of months. We contacted our local Parker Knoll agent and sent a photo. Parker Knoll phoned us quickly and set wheels in motion to rectify the problem.
Two days later P.K. phoned to make an appointment to fit new cushions. This was arranged and new cushions were fitted by Mr Robert Green of Parker Knoll. Great service and no raised voices or hard feelings.
Thank you Parker Knoll and Mr Green. We will spread the word.
15 december 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Mr Johnson,
Thank you for taking the time to leave your review. We're sorry to hear of the issue with your cushions, but delighted that we were able to resolve quickly.
All the best,
Parker Knoll
Lesson learnt.
Had two settees nearly two years, and very disappointed with leather creasing, after having had other leather suites over the years but not experienced this. However over the weekend heard a loud crack noise. Phoned the retailer and give them credit sent out someone today to repair the part that had broken. The technician who came tipped over the settee and ripped across the covering material underneath to get access to the broken part. Certainly not the way I expected it to be repaired, nor did I expect too see a frame made up of cheap materials like mdv and cheap wood. It has cheap plastic feet, that were hard to remove, instead of nice screw in ones. I would not expect this from a company that is certainly not the cheapest, and in my opinion your paying good money for a crap product.
Had response back from Parker Knoll and obviously what they call hand crafted is very much different to my views. I was bought up in this trade in the 60s so I know the difference. Even the bloke who they sent out to do the repairs was not from Parker Knoll and made a big mistake in purchasing these suites.
11 december 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Mr Humm,
Thank you for taking the time to share your experience. We’re sorry to hear that you were disappointed, and we appreciate the opportunity to clarify a few points.
After you reported the issue, we arranged for a technician to attend and carry out the repair. While you were unhappy with how access was gained to the repair area, the intention was always to refit the dust cloth once the spring repair was completed, which was done during the same visit. The furniture has now been fully repaired.
In terms of construction, the frame is made to commercial specification, using birch rails for strength and durability, with engineered materials such as LDF used appropriately within the overall design. LDF is a lightweight engineered wood product widely used in furniture manufacturing; it offers designers flexibility, uniformity and ease of machining while still providing reliable performance when used where appropriate in the structure. This is standard practice in quality upholstery manufacturing. Your suite is also covered by a 25-year frame guarantee, providing long-term reassurance.
We understand your concerns and regret that this experience didn’t meet your expectations. If you would like to discuss anything further, please don’t hesitate to contact us; we’re always happy to help.
Kind regards
Parker Knoll
Problem with cushion on single chair
Problem with cushion on single chair. Reported it. Had someone come out today to inspect it. Came on time that was arranged. New cushion foam to be fitted. Will get notification when its sorted.
10 december 2025
Antwoord van Parker Knoll
Dear Angela
Thank you for taking the time to share your experience.
We’re glad to hear our team arrived at the arranged time and was able to inspect the cushion issue promptly and we will ensure that the issue is resolved efficiently.
Kind regards
Parker Knoll
Robert Green…
Very pleasant man called Robert Green arrived on time and was extremely helpful.
10 december 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Pamela
Thank you for your lovely feedback!
We’re delighted to hear that Robert Green arrived on time and was extremely helpful. He takes great pride in delivering excellent service, and we’ll be sure to pass your kind words along to him.
If you need any further assistance, we’re always happy to help.
Kind regards
Parker Knoll
Excellent service
Robert Green has been to look at my new sofa today. He worked on the problem and solved it! Excellent service from a very polite man!
10 december 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Elizabeth
Thank you so much for your kind review!
We’re delighted to hear that Rob was able to resolve the issue with your new sofa and provide the polite, professional service you deserve. We’ll be sure to pass along your compliments to him.
If you need anything else, we’re always here to help.
Warm Regards
Parker Knoll
Sofa repair at home
Steve came to our house at the appointed time to fix our creaking sofa.He was very affable and explained exactly what he was going to do to sort the problem
He was very professional and set about dismantling our settee in an obviously very skill full manner
In about an hour everything was reassembled and ready for testing
The issue was remedied and we are extremely happy with the result
Thumbs up to Webb House Nantwich who coordinated matters and a big thank you to Steve Peberdy
Tony and Lynn Bates
5 november 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Tony and Lynn
Thank you so much for taking the time to leave this wonderful review. We’re delighted to hear that Steve arrived promptly and was able to clearly explain and resolve the issue with your sofa. His professionalism and skill are qualities we’re very proud of, and we’ll be sure to pass on your kind words to him.
We’re also pleased that Webb House Nantwich were able to coordinate everything smoothly for you. Knowing you’re extremely happy with the result means a great deal to our team.
Kind regards
Parker Knoll
Excellent service
Turned up on time was polite, knew what he was doing and resolved the issue we had.
2 december 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Tim,
Thank you for your kind words! We’re delighted to hear that our team member was punctual, professional, and able to resolve the issue for you. We’ll be sure to pass your feedback on.
It’s always wonderful to know our efforts are appreciated.
Kind regards
Parker Knoll
Excellent Customer Service.
Having gone back to our retailer with a concern on one of our chairs, we shared photos to illustrate the issue.
Parker Knoll promptly contacted us directly and a booking was made within three weeks.
Steve Peberdy from PK visited us and spent two hours completely replacing the corner block as he wasn’t satisfied with it.
Have to say overall top notch customer service, a courteous and efficient visit, an excellent outcome and a very satisfied customer. Cheers
2 december 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Paul.
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that your experience with Parker Knoll and our technician, Steve Peberdy, was such a positive one.
We’re pleased that the issue with your chair was resolved to your satisfaction. We’ll be sure to pass your kind comments on to Steve and the team.
Thanks again,
Parker Knoll
Excellent service…
Robert Green came to look at our sofa today, fixed the creak, really helpfull, cheerful and polite, a credit to the company. Arrived on time efficient and friendly.
1 december 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Linda
Thank you for your review!
We’re delighted to hear that Robert provided prompt and professional service and that your issues were resolved efficiently.
Your recommendation means a great deal to us, and we truly appreciate your kind words about our team.
Kind regards
Parker Knoll
PK recliner repair
Our new PK recliner settee stopped working after Six months
The repair man (Steve P) came within two weeks and sorted the button quickly and efficiently without any fuss
26 november 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Garry
Thank you for your review! We’re sorry your settee had an issue, but we’re thrilled Steve could sort it out quickly and smoothly.
We’re delighted you’re enjoying your settee and really appreciate you sharing your experience. It means a lot to our team.
Kind regards
Parker Knoll
We had two small issues with our new…
We had two small issues with our new Parker Knoll sofa and chair. Both times they responded immediately and sent an agent out to inspect the problem. Robert Green attended both times and dealt with these promptly and efficiently with an appropriate solution and explanation. He was very professional, friendly and respectful in our home. We would definitely recommend him as a service agent. Our sofas are very comfortable and the quality is excellent and we are more than happy with our experience of Parker Knoll and their staff.
26 november 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Elaine
Thank you so much for taking the time to share your experience.
We’re delighted to hear that Robert provided prompt and professional service and that your issues were resolved efficiently.
It’s wonderful to know that you’re enjoying your Parker Knoll sofa and chair and that their quality meets your expectations.
Your recommendation means a great deal to us, and we truly appreciate your kind words about our team.
Kind regards
Parker Knoll
The wrong item was delivered
The wrong item was delivered. I do not know for sure whose fault this was.
13 november 2025
Antwoord van Parker Knoll
Dear Jane,
We are very sorry to hear about your experience with your Parker Knoll furniture and that you received an incorrect item.
To help us resolve this matter promptly, please contact our Customer Service team. They will be able to gather the necessary details from you, review your case, and determine how we can make this right.
Thank you for bringing this to our attention.
Kind regards,
Parker Knoll
The Parker Knoll subcontractor came…
The Parker Knoll subcontractor came with the remade cushion covers and worked very hard for almost 4 hours,
Obviously a real tradesman and nothing wrong with his work in fact would state excellent, but why are they already creasing?
And the one that never creases still is not.
Very disappointed with the purchase and no phone number to have a moan.
Sorry
6 november 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Paul
Thank you for taking the time to leave your feedback. We’re pleased to hear that the technician did a great job with the cushion covers and that you were satisfied with his workmanship. However, we’re truly sorry to hear about the creasing issue you’ve experienced.
We have requested further details from you so we can review your case and see how we can make this right for you.
Kind regards
Parker Knoll.
Poor experience with Parker Knoll
Poor experience with Parker Knoll , Chicago furniture from day 1 material on seats had creases in (advised this is known as puddling).
Poor quality.
Response received asking for my contact details to follow up on the written review.
24th Nov, now 12 days since we provided Parker Knoll with the information they asked for, still have not been contacted. What customer service.!
21 oktober 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Stan,
We’re very sorry to hear about your experience with your Parker Knoll furniture. The comfort and quality of our products are extremely important to us, and we regret that your sofa hasn’t met your expectations. While some natural “puddling” can occur as part of the fabric’s settling process, we completely understand your concern. We have requested further details from you so we can review your case and see how we can make this right for you.
Kind regards
Parker Knoll.
Robert Green
Met Robert Green (troubleshooter in upholstery clearly) and he explained our settee problem to us and went about fixing it for an hour or so .. Now we'll sit on the results and test it for a few days .. Good man though and communicative - he clearly has "tried and tested skills in practical application problem- solving ..
11 november 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Customer
Thank you so much for sharing your experience! We're delighted to hear that Robert was able to help resolve the issue with your settee and that you appreciated his communication and practical skills. We’ll be sure to pass along your kind words to him.
Kind regards
Parker Knoll
Antwoord van Parker Knoll
Dear Peter
Thank you so much for your lovely review! We’re thrilled to hear you’re happy with your new settees and the quality met your expectations. We really appreciate your support and hope you enjoy them for years to come!
Kind regards
Parker Knoll
Perfect customer service
I rang to enquire about a specific product and was given very detailed information on the perfect solution to my needs -a reading chair for a tall person. Amanda found a very suitable model for me (a Hartley wing back), and our nearest stockist. I was delighted with the help Amanda gave me - a great ambassador for your company!
7 november 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Mrs Kirkman
Thank you so much for your wonderful review! We’re delighted to hear that Amanda was able to help you find the perfect reading chair and provide such detailed advice. The Hartley Wing Back is an excellent choice.
We’ll be sure to pass your kind words on to Amanda.
Kind regards
Parker Knoll.
On time pleasant and efficient good job
6 november 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Chris,
Thank you so much for taking the time to write your review. We really appreciate your 5* feedback and will ensure this is shared with all involved.
Kind regards
Parker Knoll
My late daughter purchased a Parker…
My late daughter purchased a Parker Knoll lounge suite from Pargeters of Stourbridge, she was not happy with one of the armchairs and contacted Parker Knoll direct as Pargeters has ceased to trade. Following her death and after several emails by her son and myself we eventually had a visit, several months after the initial email from Rob, the Parker Knoll technician who resolved the issue within minutes in a very professional and efficient manner. Why did Parker Knoll take so long to respond to our emails, who knows, a sign of the times perhaps.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Customer
Thank you for taking the time to share your experience.
We’re truly sorry that it took so long for us to respond to your initial emails — that’s not the level of service we aim to provide and we appreciate your patience.
We’re pleased to hear that Rob was able to resolve the issue efficiently and that you were satisfied with his professionalism.
Your feedback is valuable and has been shared with our customer service team to help us improve our communication and response times.
Warm regards
Parker Knoll.
Great Service Throughout
Recliner repaired under guarantee within 8 days. The service was superb from arranging repair visit the same day as my initial call to the engineer who changed whole reclining mechanism.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Richard
Thank you so much for your wonderful feedback! We're delighted to hear that your recliner repair was completed quickly and that our team provided excellent service from start to finish. We always aim to make sure our customers are looked after promptly and professionally.
Thank you for taking the time to share your experience!
Parker Knoll
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