Steve Perberdy from Parker Knoll came out to look at our 6 month old suite which had started sagging at the edge. Steve was courteous and very professional. He stripped the seat back and replaced the... Toon meer
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Long lead time for items manufactured in Uk. Its same as ordering from overseas. Single settee i wanted control panel on the left hand side[ for heat and power reclining]. Was advised this option is... Toon meer
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After 10 months old , the back cushion of the reclining chair cover split . I contacted the company where we purchased the suite from about the problem who in turn contacted Parker knoll . They called... Toon meer
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Contacted the Company about a 14 year old arm chair we have as the brass castor wheels had become lose and fall off anytime we move it and wasn't sure if they could help due to the age however, they... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our Mission: To bring the ultimate in comfort and luxury to the everyday sitting experience. Our story is a thoroughly British tale. From humble beginnings in a simple workshop in London, the Parker Knoll business steadily grew over time. Its home f...
Contactgegevens
Farmwell Lane, NG17 1BX, Sutton-in-Ashfield, Verenigd Koninkrijk
- 01773604121
- customer.service@parkerknoll.co.uk
- parkerknoll.co.uk
4,4
Uitstekend
2K reviews
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Excellent service, very impressed.
The suite purchased is of really good design and quality. The delivery service was excellent, the two lads were polite and respectful and installed the suit professionally and with care.
17 december 2025
Antwoord van Parker Knoll
Dear David
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re pleased with the design and quality of your suite, and that the delivery team provided a professional, polite, and respectful service.
We truly appreciate your kind comments and hope you enjoy your purchase for many years to come.
Kind regards
Parker Knoll
I have had my Parker knoll grand sofa…
I have had my Parker knoll grand sofa 12 months, disappointed that the cushions became very shabby after a very short time of having it . The cushions became very flat even though it isn’t overused . However a lovely gentleman came out to rectify the problem with two replacement cushions , Robert green couldn’t have done enough, very professional and wonderful at his job . Unfortunately 4 months later the same has happened again , really dissatisfied with the quality of the filling . Ive had another two cushions replaced hopefully these will stay in shape. When you pay such alot of money for a sofa you expect the quality especially a Parker knoll, I do hope I won’t be having to replace them in the future, maybe Parker knoll should consider having better quality stuffing for the cushions . Dee stevens
26 januari 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Dee
Thank you for taking the time to share your detailed feedback with us.
We’re truly sorry to hear about the ongoing issues you’ve experienced with the sofa cushions and understand how disappointing this must be, especially given the investment you’ve made and the expectations associated with Parker Knoll.
We’re very pleased to hear that Robert Green was able to assist you and that you found his service professional and helpful. Your kind words will certainly be passed on to him.
That said, we regret that the cushion issue has reoccurred and appreciate you bringing this to our attention.
Your feedback regarding the cushion filling is extremely valuable and will be shared with our product and quality teams for review. Ensuring long-lasting comfort and quality is very important to us.
We do hope the latest replacement cushions provide the comfort and durability you expect, and we appreciate your patience while this has been addressed
Kind regards
Parker Knoll
Robert visited and was extremely…
Robert visited and was extremely professional in carrying out the job.
27 januari 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Customer
Thanks for the great feedback!
We’re happy to hear Robert provided a professional service.
We appreciate you taking the time to leave a review.
Kind regards
Parker Knoll
Amazing Customer Service
We bought our Evolution 1801 recliner sofa 6 years ago and i still love it! Recently I moved house and sadly a leg got damaged.
Thankfully for me, when I explained this to Parker Knoll customer service team, Jack contacted me and arranged for a replacement to be sent out to me free of charge.
Parker Knoll is a great company with a wonderful, helpful customer service.
I highly recommend them.
26 januari 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Customer
Thank you so much for taking the time to share your experience and for your kind words. We’re delighted to hear that you’re still loving your Evolution 1801 recliner sofa after six years.
We’re sorry to hear about the damage during your house move, but we’re very pleased that Jack and our customer service team were able to help resolve this quickly for you.
Your recommendation means a great deal to us, and we truly appreciate your continued support of Parker Knoll.
Enjoy your sofa in your new home!
Best wishes
Parker Knoll
First class service and couldnt fault…
First class service and couldnt fault the delivery men suite was braught in the house with the greatest of care and the men was very polite what more could we asj for .
13 januari 2026
Antwoord van Parker Knoll
Dear Tom
Thank you for your wonderful feedback. We’re delighted to hear you received first-class service.
It’s especially nice to know they were polite and professional throughout.
Thank you for choosing us
Kind Regards
Parker Knoll
Fantastic customer service
Fantastic customer service, Jack was so helpful and extremely quick in responding and resolving our issue 10/10 service.
7 januari 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Phil
Thank you for your fantastic feedback. We’re so pleased to hear about your experience and that Jack was able to help so quickly and effectively.
Providing excellent customer service is very important to us, and we’ll be sure to pass on your kind words to him.
Many Thanks
Parker Knoll
Great choice of quality products
Great choice of quality products. Purchased 3 seater sofa and 2 armchairs. Absolutely no issues
7 januari 2026
Antwoord van Parker Knoll
Dear Martin
Thank you for your great feedback.
We’re delighted to hear you’re happy with your 3-seater sofa and armchairs, and that everything went smoothly.
It’s wonderful to know you appreciated the quality of our products.
We hope you enjoy them for many years to come.
Warm Regards
Parker Knoll
Quality of products is very good
I am really happy with my new suite - I have had a Parker Knoll before and was glad to come back to the comfort of this brand. Very pleased with my purchase.
11 januari 2026
Antwoord van Parker Knoll
Dear Brenda
Thank you so much for your lovely review. We’re delighted to hear how happy you are with your new suite and that you chose to return to Parker Knoll for its comfort. We truly appreciate your support.
Enjoy your new suite!
Kind regards
Parker Knoll
Great Sevice
Prompt, very helpful and courteous replies to my queries. Staff couldn't have been more helpful.
20 januari 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Customer
Thank you very much for your kind feedback. Providing great service is very important to us, and your comments will be shared with the team involved. We really appreciate you taking the time to leave a review.
Kind regards
Parker Knoll
Trading on Reputation
To sofa's and over £5K 3 years ago. Needed a repair after 3 weeks of use by us 2 pensioners. This enabled me to see the chipboard and mdf carcass which sorely disappointed us. Now, after some 6 years of use the sofa's are, to say the least, not fairing well with much sagging in the sprung seating and creaking frames. Trading on reputation and not worth the premium prices.
19 januari 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear customer
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about your disappointment with the sofas and that they have not performed as expected over time.
We understand how concerning it must have been to require a repair so soon after delivery, and we appreciate you bringing your long-term experience to our attention. While our furniture is designed to meet high quality standards and industry specifications, we recognise that comfort and durability are extremely important, especially when making such a significant investment.
Your feedback regarding the seating and frame has been noted and will be shared with our quality and manufacturing teams for review. We would welcome the opportunity to look into this further and discuss any options that may be available to you.
Please contact our customer care team directly with your details so we can assist you.
Regards
Parker Knoll
The customer service is exceptional
The customer service is exceptional, my mother had an issue with a castor on her Burghley Sofa snapping. After emailing customer services I had a response within 24hours and a new replacement has already been ordered.
Thank you to Jack Harris who is the advisor who dealt with our issue.
Highly recommended.
8 januari 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Victoria
Thank you so much for your kind words and recommendation!
We’re really pleased to hear that we could help resolve the issue with your mother’s Burghley Sofa so quickly.
Jack will be delighted to know his support made a difference.
Thanks again for taking the time to share your experience, it really means a lot to us.
Warm regards
Parker Knoll
Customer Service fantastic (when you can get their details)
After 5 years, one of the castors broke off our Parker Knoll sofa leg. The screw holding it on had sheared. If their customer service info had been easier to find on their website I'd have given 5 stars! As it was, I tried to go via the retailer we'd bought the sofa from (0 stars for their help!) and then emailed the sales department at Parker Knoll. Fortunately they passed my issue on to a lovely customer service person called Jack. Within 48 hours, and a couple of clarification emails, they are posting a replacement castor out to us. Can't really ask for more than that.
8 januari 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Zoe
Thank you so much for your detailed and thoughtful review.
We’re really pleased to hear that Jack was able to help and arrange a replacement castor for you so quickly.
We also appreciate your honest feedback about finding our customer service details and will certainly take this on board.
It’s great to know we were able to put things right for you, and thank you for choosing Parker Knoll.
Warm reagrds
Parker Knoll
replacement part
required a replacement part for recliner chair, Jack was very helpful with my request and wth a few details given by e mail, the part was ordered, and confirmed. The part arrived within 48hrs, an excellent service from Parker Knoll, thank you!
6 januari 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Barrie
Thank you for your wonderful feedback.
We’re delighted to hear that Jack was able to assist you so efficiently and that the replacement part arrived so quickly.
Providing a smooth and reliable service is very important to us, and we truly appreciate you taking the time to share your experience.
Kind regards
Parker Knoll
Very helpful customer service staff
Quick responses from very helpful customer service staff who has ordered replacement finger guard as requested
7 januari 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Customer
We’re delighted to hear about your positive experience! Our team is always happy to help, and we’re glad the replacement finger guard was arranged promptly.
Thank you for choosing us.
Kind regards
Parker Knoll
Very satisfied
Rob arrived nice and early for the confirmed appointment and completed the minor repair to our chair with great enthusiasm. Super tidy and respectful. Very pleased with overall customer service. Thank you
23 december 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Julie
Thank you for taking the time to leave such a positive review.
It’s great to hear that Rob provided punctual, tidy, and enthusiastic service. Customer satisfaction is very important to us, and your feedback means a lot.
Kind regards
Parker Knoll
We spent a lot of hard earned money on…
We spent a lot of hard earned money on a settee and 2x reclining armchairs . Only my husband sits in that room occasionally and after 5 months the chair he sits in started to look grubby . We complained to store and Parker knoll who both said it is not a manufacturing fault and won’t do anything about it . Now at one year old the chairs are ready to go to the tip . They look like they are 10 years old and look disgusting. I offered to pay to have them recovered at my cost, by them and they won’t even do that . My 10 year old suite in another room looks like the day we got it - we are not hard users .
19 mei 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Mrs Clayton,
Thank you for sharing your feedback. We are very sorry to hear that you are disappointed with your Parker Knoll suite and chairs, and we understand how upsetting it can feel when furniture does not meet expectations.
We take all feedback seriously and always aim to ensure that our products are made to the highest quality standards. The fabric used on your suite, Dash – Stone, is a widely used, durable upholstery material that meets industry performance standards. As with many chenille or soft-pile fabrics, areas of regular contact can naturally show changes in appearance over time, including subtle shading or pile compression. These characteristics are a normal feature of the fabric rather than a fault in manufacture.
We also appreciate that every home and household is different, and factors such as light exposure, body oils, and individual usage can affect how fabrics age. For this reason, we recommend professional cleaning for ongoing care, which can help maintain the appearance of high-quality upholstery.
While we are unable to provide reupholstery services, we regret that your experience has not been as positive as we would have hoped and genuinely appreciate the time you have taken to share your thoughts. We always encourage customers to engage with our professional cleaning guidance to help keep their furniture looking its best for many years.
Kind regards,
Parker Knoll
Bought our sofa from Peter Green who…
Bought our sofa from Peter Green who are no longer in business.
Contacted Parker Knoll direct.
They were extremely helpful. They contacted the repair technician and arranged an appointment with him.
Everything went very smoothly.
11 december 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Hi Michael,
Thank you for taking the time to leave a review.
We are very pleased to hear about the great service you recieved and they everything went as it should. We will make sure we pass the feedback on to the rest of the team.
Happy New Year
Parker Knoll
Antwoord van Parker Knoll
Dear Michael,
Thank you for taking the time to share your feedback. We’re very sorry for the inconvenience caused and understand how frustrating your experience in purchasing Parker Knoll must have been.
In this case, we agreed to a return after identifying a component issue within the sofa interiors. These components are supplied by an external partner, and while issues are rare, we acted promptly once the fault was confirmed. Unfortunately, the subsequent problem was related to transit and storage handling rather than the manufacturing of the replacement itself, which added further delay and disruption.
We appreciate your patience throughout the process and regret that the overall experience did not meet the standard we aim to provide.
Your feedback has been shared internally and with our suppliers to help prevent similar situations in the future.
If there is anything further we can assist with, we would be more than happy to help.
Kind regards
Parker Knoll
Good product
Good product, but some foam needed replacement. The first technician claimed there was no manufacturing fault! We requested a second opinion who agreed to replace it. All was carried out without any issues.
4 maart 2025
Antwoord van Parker Knoll
Hi Chris,
Thank you for taking the time to leave us a review.
We are sorry to hear you needed a foam replacement but glad it was replaced without issues and you can now enjoy your furniture for many years to come.
Many thanks
Parker Knoll
CUSHION GONE SOFT.
The cushions on our settee whent soft after a couple of months. We contacted our local Parker Knoll agent and sent a photo. Parker Knoll phoned us quickly and set wheels in motion to rectify the problem.
Two days later P.K. phoned to make an appointment to fit new cushions. This was arranged and new cushions were fitted by Mr Robert Green of Parker Knoll. Great service and no raised voices or hard feelings.
Thank you Parker Knoll and Mr Green. We will spread the word.
15 december 2025
Review zonder uitnodiging
Antwoord van Parker Knoll
Dear Mr Johnson,
Thank you for taking the time to leave your review. We're sorry to hear of the issue with your cushions, but delighted that we were able to resolve quickly.
All the best,
Parker Knoll
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