Parker Knoll Reviews 

Dan was really polite. He sorted our issue with the filling on the lumbar supports. Good job

When we had our new sofas delivered from Grantham Downtown the men pointed out that there was a tear in the bottom lining of the sofa and the wheels werent screwing in properly
They immediately informed Parker Knoll who then booked an appointment for the work to be carried out
Steve Peberdy from Parker Knoll came today to fix the problems.He was extremely kind and helpful and worked extremely hard to rectify everything
It turned out to be a longer job than first thought but he kept going until everything was fixed
Steve did an amazing job and was very polite and courteous during the visit
Thank you

The sofa and chair plus the service from Lee Longlands were all great. The furniture is comfortable. Our friends have commented on how comfotable they are

Jack from customer service could not have been more helpful in sorting out a problem we had after getting ink on our leather sofa. So polite and efficient, reflecting the high quality of the company as a whole ! Would not hesitate to recommend purchasing from Parker Knoll

Bought 2 reclining chairs (Miami) in 2023. Both have lost the shape and comfort in the arms and one has had to have a new reclining mechanism. I alerted PK to the loss of padding on the arms and sent a photo. Their first reply was a very curt not in guarantee. There was no way this could be concluded form a photo. Insisted they sent a technician who immediately said there were manufacturing defects and set about fixing the arms. Did 3 out of 4 but couldn't get the 4th off as the zip on the cover was badly installed and wouldn't unzip. Given my experience with PK I would not ever buy furniture from them again. Poor manufacturing and poor post sale service.
Received a cut and paste response saying my issues now sorted. Incorrect the manufacture of one of the failed arms was so poor the technician couldn’t remove it so 3:4 of the job done. I looked at the quality of the arm whilst the technician was with me. Thin cheap cardboard was the issue. No webbing to reinforce.

friendly and efficient.....

Very comfortable and great quality

Daniel Reeves came to my parents house on 27 August to repair a reclining chair that was still within warranty. He did a first class job replacing the left arm of the chair. He was polite, friendly and professional throughout his visit and they are delighted with the results.

Rob visited our home to check up on a worry we had about our sofa. He was courteous and his product knowledge put our niggles to rest.

I contacted Parker Knoll and corresponded with Corinne .
She responded to my email almost immediately.
I have inherited my Grandma's Parker Knoll sofa and one of the casters has broken.
Corinne has sourced the replacement caster and is posting it to me, all free of charge.
I am blown away by the service provided
Thank you so much!

Daniel arrived promptly at nine o'clock and was very nice and polite he was fully aware of our problem (cable issues on our reclining sofa) he had the job done in no time and was very good with all the rubbish taking it away with him.Prompt polite and provided a great service we were very pleased highly recommended.

July 2024 ordered Parker Knoll suite from Russell Dean.

Service received from Robert Green, Service technician was very good who was punctual, polite, pleasant and respectful and did a great job of ‘de-bobbling’ – thank you Rob.

The same cannot be said of Parker knoll ‘management’, to say I am disappointed and disgusted by their attitude is an understatement. I was told this fabric does ‘bobble’ – therefore I think I should have been informed of this when purchasing the suite. They also said they hadn’t had any complaints about it before – (slight contradiction there?!) I was informed it was out of warranty for the fabric in February 2026 and should have contacted them earlier – unfortunately my husband died in February 2026 and leading up to his death I was caring for him at home and the ‘bobbling’/arm cover took a back seat.

Since buying the suite in July 2024 I have had to have a replacement seat cover (December 2024) and replacement arm cover (June 2026) both due to fabric coming apart where stitched.

Also in 2026 more ‘bobbling’ appeared on various parts of suite – not confined to seating areas but where side of cushions touched each other (settee) and the side of the arms but also on the back cushions where contact was made with the arms (settee and two armchairs).

Parker Knoll didn’t really want to know and suggested a ‘de-bobbling’ machine and they would do it free of charge!!!! The machine was one used to de-bobble woollen garments!!!!

I made it clear I wasn’t happy at all considering the amount paid for this suite, and also what if it happens again – they said they couldn’t say about what may happen in the future.

Beautifully upholstered and solidly made quality fully automated suite for a 5* well supported reclining experience.

One of the feet on our Parker Knoll chair snapped a screw which attached the brass wheel to the wooden leg. I contacted customer services and they agreed to send a new chair leg at no customer cost. Great customer service and much appreciated by us. Thanks.

Bought a Burghley large two seater settee a few months back. Retailer very helpful, delivery perfect, Settee makes you sit very upright, but you are not at all relaxed in any way.

Both chairs arrived within the delivery timescales and were unpacked expertly by the delivery guys. They gave a brief overview of operations which was helpful.

Suite not very comfortable but I am happy to see if the cushions soften

Steve Peberdy was our Engineer. All I can say is, What excellent customer service. He arrived earlier than scheduled and was very professional and courteous. He found the issue very quickly and solved the problem on my swivel reclining chair and took measures to ensure that it would not happen again. Thankyou Parker Knoll, he is a credit to the organisation.

Quick response to my problem, very nice and helpful on the telephone
Followed by a visit from Robert Green one of the engineers with Parker Knoll.
Very pleasant and respectful and solved the problem easily

We bought our furniture through Cousins who, with Parker Knoll, met the delivery, cost and quality expectations set when first ordered.