Parker Knoll Reviews 

Great service, from ordering to delivery. Our first Parker Knoll, so far so good, it's very sturdy, comfortable and pretty good looking too, hoping it will give us many years of service.

Quality brand that did not disappoint, great choice of styles and fabrics, arrived earlier than expected, worth paying a bit more for such a good quality item.

Helpful and knowledgeable staff. Quality product timely delivery.

Brilliant service from Steve Peberdy of Parker Knoll.
Arrived on time and sorted out our chair. Really quality service from Steve and Parker Knoll

The recliner was not functioning, and the call to my retailor was quickly followed by an appointment arranged by Parker Knoll. The engineer who arrived (Steve Peberby) was on time, very efficient, pleasant and obviously a person who had served time in the products that he had to deal with. A journey from Lincoln to Lancashire with the right engineer, must indicate a quality customer service.

Lovely comfy sofas. Real quality. Very well made. Perfect for our back problems. Seat not too deep. Seat not too low.

Contacted Parker Knoll regarding our new Chicago two seater recliner. The arm on one side had a slight ridge noticeable in the light. My concern was this would show a wear mark over time. Photos sent and a representative was sent out to check if this was a fault. Steve Penerdy came out. He assessed the arm and ended up taking the whole sofa arm apart to find a manufacturer fault. He remedied this problem. The arm is perfect and matches the other side now. He worked very hard keeping the area clean and tidy. He was extremely polite and checked our dog would be ok with the noise of the compressor. I am very pleased with his work and assessment of the sofa.

5* service from Robert Green he arrived promptly on time very polite greeting.
Corrected the issue I had with my sofa with a lot of care and attention to detail

You promised to pass on my enquiry reference arm covers for our recently bought suite but I had no response whatsoever! When I was told covers weren’t made I’d asked if it was possible to buy some material instead. Never heard from Parker Knoll again - not even a NO!
When one considers the cost of the suite I find this extremely bad customer service.

The wait was worth it!!! Lovely furniture, looks even better than expected, well made and great quality materials. The service and delivery from John Lewis was exemplary. No faults at all.

I am pleased with the furniture l bought, Have not found anything that makes me unhappy. Made in the material l selected and made in England delivered on the estimated time . Well done Parker Knoll.

Robert arrived early which is always good. He was easy to talk to and correctly sorted the problem. Well done.

Rob arrived on time.
He was polite respectful and explained the repair process he was doing to repair our sofaHe has done en excellent job.

Excellent quality product, very comfortable.

In February 2024 I took delivery of a Parker Knoll, Amersham Grand Sofa in brown leather purchased from TR Hayes in Bath. The cushions at the back of the sofa are not supportive and the fillings were replaced after complaining to Parker Knoll. The new fillings were just as bad after 2 weeks. The seat cushions are not supportive and the sprung base is poor. Providing a long guarantee period on a hardwood frame which is unlikely to fail anyway is a bit pointless. On the plus side it looks okay when the cushions are plumped and the leather isnt bad quality. I will be replacing this Sofa as soon as I can afford to because it is uncomfortable and has left me extremely dissappointed.

Great service from Robert Green. Thoughtful and efficient problem-solver. Friendly and reliable.

We have had our sofas two weeks and they are super comfortable. We chose a more modern fabric than the showroom display model had and we are very pleased with how it looks. It's not as cool in this hot weather as our previous Collins and Hayes cotton covers, but hopefully the cotton viscose mix will be harder wearing. We had an issue with one of the transformers (think it was damaged in transit), but Parkerknoll sent a replacement within 2 days.

I’m now the proud owner of two beautifully made Parker Knoll sofas. You can’t beat quality and they last and last. Had a query about the style of legs on the most recent one so emailed and received a speedy reply. All resolved very satisfactorily and can report excellent customer service (a rarity these days!).

Well what can I say. we were so excited to buy one of Parker Knolls TOP Recliner Suites, it was the "The Hudson " at a cost of £7,850.00. and i couldnt wait for it to be delievered. even more so because i suffer from a Degenerative Spinal Injury and the recliner would be a God Send, as we are both retired, it would be our retirement present for oursleves and hopefully see out the rest of our days in comfort, so we ordered an all singing all dancing large 3 seater couch Recliner, and same with a chair, then one static chair, and a large Footstool, all in the best leather.
The day of delivery arrived and the guys who delivered it were fantastic, it came all wrapped in protective wrapping. so it was unpacked and put in situe, and looked good.....
That was where the good feeling ended. In the first couple of days we noticed 7 lumps under the leather on the foot stool, the week after we noticed that in the right hand side seat cushion of the couch at the front, there had developed a Kidney shaped lump, plus a long horizontal line under the leather, this was the lining that had slipped down towards the front of the seat cushion and coming up next in the race for defects was the foot recliner on the right hand side of the couch, this did its own thing, you pressed the up button to raise the foot piece, when it reached the desired height you let the button go to stop it, BUT it just continued to raise up untill it was at full rise, not only THAT but close on its heels was the right hand side of the couch, where you sat on it and almost disappeared into the workings and the seating had collapsed, by this time, my Injured spine was waving a White Flag, the suite had just made it worse. I started reporting the faults within the first 2 weeks of receiving the suite, and sent emails with photographs. Parket Knoll sent out an Technician to check the suite out, the outcome report was the suite was defective and had to be returned, we were entitled to a full refund, or replacement, we decided to go for the full refund. After all the hype about Parker Knolls suites being fantastic and top of the range, I would never buy from them again, it was one of the worse purchases i have ever made and one the most expensive. we then had to mess about finding another suite But definitely NOT Parker Knoll, and wait for collection of the rubbish suite. all in all, purchasing a Parket Knoll suite has been one big head ache and waste of money. Save your money and stay away from Parker Knoll.

We were impressed by Robert Green. He showed a good empathy with us and carried out his various checks thoroughly explaining clearly what he was doing.