Steve Perberdy from Parker Knoll came out to look at our 6 month old suite which had started sagging at the edge. Steve was courteous and very professional. He stripped the seat back and replaced the... Toon meer
Bedrijf heeft geantwoord
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Long lead time for items manufactured in Uk. Its same as ordering from overseas. Single settee i wanted control panel on the left hand side[ for heat and power reclining]. Was advised this option is... Toon meer
Bedrijf heeft geantwoord
After 10 months old , the back cushion of the reclining chair cover split . I contacted the company where we purchased the suite from about the problem who in turn contacted Parker knoll . They called... Toon meer
Bedrijf heeft geantwoord
Contacted the Company about a 14 year old arm chair we have as the brass castor wheels had become lose and fall off anytime we move it and wasn't sure if they could help due to the age however, they... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our Mission: To bring the ultimate in comfort and luxury to the everyday sitting experience. Our story is a thoroughly British tale. From humble beginnings in a simple workshop in London, the Parker Knoll business steadily grew over time. Its home f...
Contactgegevens
Farmwell Lane, NG17 1BX, Sutton-in-Ashfield, Verenigd Koninkrijk
- 01773604121
- customer.service@parkerknoll.co.uk
- parkerknoll.co.uk
4,4
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Love our new sofa
Our westbury Whitfield sky sofa is extremely stylish and very comfortable.
25 mei 2026
Antwoord van Parker Knoll
Thank you Sara for your review. A classic combination of Westbury in the Whitfield fabric which we are confident will provide many years of comfort and enjoyment.
Best wishes from Parker Knoll.
Really good quality.
24 mei 2026
Antwoord van Parker Knoll
Many thanks for your 5 star review. We pride ourselves in producing beautifully crafted furniture and are pleased that you are happy with your Parker Knoll purchase.
Best wishes from Parker Knoll
Lounge furniture …
Fantastic choice of colours and design of furniture, excellent guarantee
13 mei 2026
Antwoord van Parker Knoll
Thank you for your review Cathy.
It's brilliant to hear you are happy with the choice and design among other things.
Best Wishes
Parker Knoll
Sofa repair
Robert Green arrived promptly this morning to help with a fault in our new Parker knoll sofa.
He quickly found the complex fault and fixed the mechanism while providing protective covers around working area thankyou 😊
1 juni 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Thank you Jayne for taking the time to review and we are sorry that you had an issue with your furniture. We do always look to provide supportive service and are pleased that Rob was able to resolve the issue.
Best wishes from Parker Knoll
Rob Green service technician came out…
Rob Green service technician came out to our henley chair which creaked on one arm but it was new! , he rectified the problem and repaired it in the house no fuss no more creaks also ordered a new cushion on reclining chair as getting trapped underneath he was really efficent so hopefully no further problenms thankyou
1 juni 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Thank you Elizabeth for taking the time to share your feedback. We are sorry that you encountered an issue on your chair but are pleased that Rob has resolved things. We will certainly pass on your kind words. Best wishes from Parker Knoll
Robert Green came out to sort out some…
Robert Green came out to sort out some repairs to our new sofas. He was very helpful, knew exactly what was needed and straight away got on with the work needed.Excellent service all round.28/5
28 mei 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Thank you Sharon for sharing your lovely comments and we will certainly pass on your kind words to Rob.
Best wishes from Parker Knoll
Quality
I liked it as soon as I saw it and was delighted it arrived earlier than estimated delivery time and it is so comfortable
15 maart 2026
Antwoord van Parker Knoll
Thank you Annette for your 5 star review. We are pleased to know that you are happy with your purchase.
Many thanks from Parker Knoll
Rob came out speedily after reporting…
Rob came out speedily after reporting the problem with the mechanism with the chair and replaced the fault in 60 minutes or so.
26 mei 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Thank you for you five star review. We are pleased that our technician Rob was able to attend to the mechanism and trust that you can now fully enjoy your furniture.
Best wishes from Parker Knoll
Steve Peberdy from Parker Knoll
Steve Peberdy from Parker Knoll came out to ‘dress’ my sofa cushions (which were looking untidy) and he did a brilliant job ~ my cushions now look fabulous and my sofa looks new again. A simple job but it needed an expert to do it. Thank you Parker Knoll for sending Steve out very promptly, and to Haynes of Burton on Trent for their aftersales service
21 mei 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Thank you Claire for taking the time to leave such a lovely review. We are pleased that your your Parker Knoll furniture is looking good and will certainly pass on your kind words to Steve.
Best wishes from Parker Knoll
Still waiting for my original repair 5…
Still waiting for my original repair 5 months on would not buy from you again we’ll I’m still waiting for my repair they sent another person out to look at it and said the spring is broken that’s what I said in January it’s now the middle of June, do you not think a full refund would be the right thing todo??
29 januari 2026
Antwoord van Parker Knoll
Dear June,
We are sorry to learn of your disappointment and appreciate you bringing this matter to our attention.
Please be assured that we are actively liaising with your retailer and have already taken the necessary steps to help facilitate a resolution as quickly and efficiently as possible.
An independent technician has now been appointed to assess the matter, and we will carefully review their findings once the inspection has taken place. Following receipt of the report, we will contact your retailer promptly with an update on the next steps.
In the meantime, we appreciate your patience and understanding while this process is ongoing.
Kind regards
Parker Knoll
well made piece of furniture
well made piece of furniture. Worth the wait. There was a good choice of fabrics, so easy to make a choice that feels robust and fits in with existing decor.
30 april 2026
Antwoord van Parker Knoll
Thank you for your review Ronnie.
It's great to hear you are happy with the quality.
Best Wishes
Parker Knoll
Exactly what I wanted
Exactly what I wanted, high backed & comfortable, the quality is so good
28 april 2026
Antwoord van Parker Knoll
Thank you for your review Cathy.
Glad to hear you are so pleased with your furniture.
Best Wishes
Parker Knoll
Good delivery time as it ready sooner…
Good delivery time as it ready sooner than we thought and lovely sofa . Delivery men brilliant as well .
2 mei 2026
Antwoord van Parker Knoll
Thank you for your review John.
We are glad your order was ready sooner than expected.
Best Wishes
Parker Knoll
Good correspondence upfront advising of…
Good correspondence upfront advising of appointment time and checking ok. Then arrived on time and did the job well. Rob was very polite throughout. No hesitation in endorsing Rob as a great technician.
13 mei 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Thank you for your review Ian.
Really glad to hear that you were pleased with the service.
Best Wishes
Parker Knoll
Robert Green, Service technician
Robert Green, service technician, came on 12th May 2026 to look at the seat cushions on our settee, which had dipped in the middle. He brought new foam cushions with him which, after he had inserted into the original covers, proved far too hard to be comfortable. With no hesitation Rob took them back to the factory and returned within the hour with replacements,which are just right and very comfortable. What a brilliant service! Rob deserves a 10* rating for his prompt and efficient action. Thank you.
12 mei 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Thank you for your review Gershom.
It is great to hear comments like this and we will pass on your feedback.
Best Wishes
Parker Knoll
Customer service
Steve arrived on time,he was very helpful talked us through how to look after our new sofa's explaining and demonstrating the process of dressing the cushions. We were very pleased with service. Thank you
12 mei 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Thank you for your review Eunice.
We are delighted to hear about the service you received.
Best Wishes
Parker Knoll
Excellent Customer Service!
I contacted Customer Services as I am about to re-upholster a circa 1970's Parker Knoll armchair. Jack Harris could not have been more helpful. I needed to replace the bindings that support the seat springs and Jack located what I needed and supplied them at no cost so that I can begin my project. I'm sure the chair will live on for another 50+ years easily!
12 mei 2026
Review zonder uitnodiging
Antwoord van Parker Knoll
Thank you for your review Olivia.
We are so glad to hear that you had the help you needed to give a new lease of life to your armchair.
Best Wishes
Parker Knoll
My new furniture is a beautiful colour…
My new furniture is a beautiful colour and very comfortable the reason I've knocked a star off is because the furniture does not come with smooth gliders so moving this very heavy furniture is impossible smooth gliders would make this easier on carpet.
20 april 2026
Antwoord van Parker Knoll
Thank you for taking the time to leave a review and your lovely comments regarding the colour and comfort of your furniture. Whilst some of our retailers would offer gliders to assist with moving, not all of our products would be suitable. We are sorry that your retailer did not raise this when you were making your purchase and perhaps you may wish to contact them to check whether it is something they can offer on the model you have.
Best wishes from Parker Knoll
Antwoord van Parker Knoll
Many thanks Edward for your 5 star review. It is great to receive such positive feedback.
Best wishes from Parker Knoll
Sofa smells of damp
Sofa smells of damp and we returned it to Sterlings who kept it in a very cold warehouse and brought it back to us weeks later with no improvement. We bought this as a replacement for a grand sofa from Parker knoll so know what the quality should be. The bottom of the sofa has two slashes on the black covering and a black mark - I have photos. Very disappointed returning PK customer - please stop wrapping goods in plastic as this increases the moisture and when moved from a very cold distribution warehouse (Sterlings) to a warm environment makes the good smell very damp!
4 april 2026
Antwoord van Parker Knoll
Dear Heather,
We are sorry to hear of your disappointment and understand that Sterling Furniture have made us aware of the concerns raised regarding your sofa. We will, of course, offer assistance wherever possible to help support a resolution.
We would also like to reassure you that we would not despatch furniture with a mould or damp smell, and all products undergo a rigorous quality control process prior to leaving us. Following notification from Sterling on 6th April regarding the reported odour, we did advise that storage conditions may need to be considered as a contributing factor, and that the furniture must be inspected as we have not had reports of a similar nature.
The standard process in order to assess any issues are to appoint a furniture technician, and we are currently awaiting an update on this, as Sterling have appointed the technician. We have asked for an update today and will work with Sterling to ensure this matter is investigated fully and resolved.
Kind Regards
Parker Knoll
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