Parker Knoll Reviews 

I am delighted with my two reclining chairs and three seater sofa. I would recommend Parker Knoll every time.

I am actually disgusted,we purchased our sofa 3 years ago and it has a smell that has got worse ,we thought at first it was because it was new but it’s got worse not better.I contacted Parker knoll and they sent Rob a service engineer,,at a cost of £60 ,he said he was getting a faint smell then unzipped the back cushions and said it was coming from them and would recommend they replace the interior of the back cushions I am concerned because I have a baby grandson that comes regularly it is a chemical smell and I don’t know if it could harm him .
When the store contacted me they said Rob couldn’t find anything wrong !! I don’t understand why he would say that ,so I am left wit a sofa that stinks when the lounge door is closed .Angry and disgusted .

Steve peberdy was absolutely excellent! the job that he came to do was fixed within in minutes. So a excellent service.

Appointment made in an appropriate timeframe and the technician arrived spot on time. Reclining Sofas bought 4 years ago and recently found a grommet on the floor this was replaced with a complete new reclining mechanism. Steve was very experienced, tidy, very efficient and pleasant. Thank you!

Rob who turned up to look at the problem I had with my G plan sofa was an extremely pleasant guy.
Very knowledgeable and keen to resolve my issue.
He hit on the problem immediately and had the parts in his van to rectify the problem. I found this very reassuring and to be honest great.
I am very impressed with the service offered by parker knoll to send out a person like Rob who can solve the problem immediately without the hassle of repeated visits or taking the sofa away.
This service is excellent.
Rest assured you are in very capable hands.
My sofa now is superb.

Had a slight problem with the zip on my leather chair. Robert Green came to look, took the chair to pieces, took it back to the factory as we live only 20 minutes away. Repaired the cushion and was back in my house putting chair back together in under two hours and then cleaned up after himself.
Great service and lovely friendly Gentleman

Robert was extremely helpful and solved our issue in a trice! Also he showed me how to interchange the cushions and gave guidances on general maintenance going forward. So nice to meet someone pleasant and approachable thank you

Delivery was very smooth and efficient

I have a Parker Knoll sofa and armchair and am delighted with the quality and comfort of these items. I recently bought an ottoman and made enquiries about buying fabric to match my sofa. The Customer advisors could not have been more helpful. Great customer care.

The couch is absolutely beautiful. We love that we can raise it. It’s so comfortable. Not to heavy to manoeuvre to hoover in and around the couches. Definitely recommend Parker Knoll

Good furniture, well made and made in Britain, too.

The sofa was delivered promptly. The delivery men were very helpful.

Our sofas were delivered earlier than planned, which was great. One sofa had a fault. Within a week a lovely man, Robert, came out, all the way from Nottingham. He resolved the issue. Robert was diligent, courteous and very helpful.

Engineer was excellent. Sorted the problem out straight away. Very professional

We were very pleased with our Furniture items once they were excellently unpacked and positioned in our Lounge. They look amazing, and are extremely well made and presented. We have no reason to believe they will not live up to our expectations, but it is, obviously, early days.

Helpful, speedy. Always polite

The furniture arrived on time with two suitably strong men to manipulate two big sofas.
The sofas are very comfortable, look good and I hope will last many years.

My technician was on time very polite and friendly. Found the issue fast and fixed my recliner really quickly very happy with his work excellent customer service

I can't thank Parker Knoll enough for their help in sending me a replacement castor leg ,at no charge,for one of their sofas that I bought several years ago. The central pin supporting the castor had sheared off for no apparent reason.I was not holding my breath that there would be any remedy so was surprised and delighted that not only could they send a replacement (having traced my purchase through the batch number) but at no cost to myself as a "gesture of goodwill".I don't see that service can get any better than this !

Steve Peberdy a service technician came out to repair the arm of our new sofa which had recieved slight camage to a zip on the arm. He remove the arm of the chair drove back to the factory in Sheffield and returned the repaired arm the same day. his Journey took aprox 2 hours each way. He was both friendly poite and proffessional.( now thats what I call service)