This company is either a con or those working for it have no idea how to provide customer service. Firstly, we never received our passport photos. We did receive a digital image (which I then had to... Toon meer
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Lees wat reviewers zeggen
Had to take multiple photos all rejected for various reasons. I followed the instructions each time. After about the 4th or 5th submission and a month later… I finally gave up.. I think they are a sca... Toon meer
Photos ordered 30/05 required for passport appointment on 5/06. Paid £11.95 for express delivery. Photos not received by 4/06 so sent message to customer service who did not reply until a week later.... Toon meer
Bedrijf heeft geantwoord
The service was very quick but when I submitted the photos the UK Passport Office (PO) rejected them due to shading on one side of my face. I then discovered that I could take a 'selfie' myself and su... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Take Your Passport and Visa Photos Online. Get your perfect biometric photo (compliance guaranteed). We are all about convenience and speed when it comes to your photos.
Contactgegevens
185 Great Neck Road, 11021, Great Neck, Verenigde Staten
- support@passportphotos.com
- passportphotos.com
1,7
Zeer slecht
75 reviews
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Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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DO NOT USE!!
Didn’t want to give any stars…Never got a digital photo or an email at all!! I have sent 2 emails and no one has responded but of course they CHARGED my CARD! I am going to write bad reviews on them everywhere I can if this is not revised today.
9 november 2023
Review zonder uitnodiging
So Easy and Convenient
I couldn't believe how easy and convenient it was to get my passport photos using just my phone. I didn't have to go to CVS, Walgreens, or UPS, and the photos turned out great.
4 november 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Dear Nevil, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at PassportPhotos.
I never received my digital order or…
I never received my digital order or confirmation email but my credit card was charged. I have been emailing their support people all day without any resolution. There is no phone number to call and I keep getting emails requesting the same information over and over telling me they are unable to locate my order. I will never be using this service again
30 augustus 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Hi, I hope you are well.
We have investigated this and can see that you had issues receiving your digital passport photo.
This issue is due to you inputting your email address incorrectly.
A member of our team spoke to you regarding this and had it amended to the correct email address.
They then sent the confirmation email to yourself and sent an extra email with all 3 pictures on to make sure you definitely received this.
Many thanks,
The team at Passport Photos
Dont touch this company
Dont touch this company. They are a con. Photo was not good enough quality for the passport office and took nearly a month to get a code. And just in case (like they said below) I don't have an order with them, I have the number if you need to check and records of 5 emails as there is no phone number. Just avoid these conmen.
25 juli 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Hi, I hope you are well.
I am deeply sorry to hear you are facing issues with your order.
I can assure you are support team are ore than happy to help with this.
Please can you contact them at support@passportphotos.com and include your order number so they can take a look at this.
Many thanks,
The team at Passport Photos.
i was happy
I was happy to see that my photos were approved, this service is great!
20 juni 2023
Review zonder uitnodiging
Top-Notch Quality
I recently used for my passport photos, and I couldn't be happier with the results. The process was super smooth, and the quality of the photos was top-notch.
20 juni 2023
Review zonder uitnodiging
Excellent Service
The customer service was excellent. I had a few questions and the team was quick to respond and very helpful. I would recommend this service to others.
18 juni 2023
Review zonder uitnodiging
Hassle-Free Process
I was dreading the process of getting my passport photos taken, but this service made it hassle-free. The photos turned out great and the turnaround time was fast.
17 juni 2023
Review zonder uitnodiging
I never received anything from this…
I never received anything from this company. I tried the "contact us" with no replies. The only thing they managed to do is take my money.......and that was quick. Scam
25 april 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Hi, I hope you are well.
Thank you for taking time to leave us a review, our team take on this feedback very seriously.
Please can you contact us at support@passportphotos.com and include your order details and shipping address.
A member of team would be more than happy to help.
Many thanks,
The team at Passport Photos.
Cool Technology
Cool technology, got to take a ton of shots before deciding on the one I liked. Can't do the same at CVS.
1 juni 2023
Review zonder uitnodiging
I just received a letter from the…
I just received a letter from the passport agency rejecting my photo and requesting I get it retaken. Very disappointed.
12 mei 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Hi Aaron,
Thank you for leaving a review on our service.
I have looked into this and can see you purchased a US shipped passport photo 03/17/2023 03:09.
I can see that a member of our team has provided you with a link to re-take your image.
I am sorry to hear your initial image was not accepted, please contact support@passportphotos.com and a member of our team will be more than happy to help.
Many thanks,
Passport Photos Team
Rated one star as couldn’t put no…
Rated one star as couldn’t put no stars!
If you need photos in a hurry, do not use this service as the photos are dispatched late and using slower delivery service than paid for.
Total rip-off
Requested refund
9 mei 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Hi, hope you are well.
We are deeply sorry to hear you faced a delay, all our orders are sent via tracked shipping that usually arrive within 3 working days after shipment.
However we have had no correspondence from yourself to notify us on this issue.
Please email support@passportphotos.com and a member of our team will help proceed further in assisting you and fixing the problem.
Many thanks,
The Team at Passport Photos
Piece of nonsense - I cannot even save the document as a jpeg file
Waste of my money
7 mei 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Hi, hope you are well.
Thank you for leaving us a review.
We are sorry to see you cannot save your picture as a JPEG.
We have a set of instructions guiding you through the process however, you have not contacted us about this issue.
Please email support@passportphotos.com and a member of our team will help proceed further in assisting you and fixing the problem.
I really liked being able to take my…
I really liked being able to take my own passport photo. The ones they take of you look horrible! This was super easy and turned out great!
4 mei 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at Passport Photos.
Payment through LINK could be better
Payment through LINK could be better. It is unclear if payment was processed or not.
4 mei 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Thank you for taking time to leave us a review.
We always appreciate feedback from our customers.
We have took note of this and will do what we can to have this improved for future customers.
If you require any support from our team, please contact support@passportphotos.com and a member of our team would be more than happy to assist you.
Many thanks,
Passport Photo Team.
I might give this service five stars…
I might give this service five stars after I try printing the photos. Taking the photo and having it verified was very easy, and the instructions provided with the photo were easy to follow. This is a great service since so many CVS stores in NYC no longer take passport photos.
2 mei 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The pricing is not clearly stated
The pricing is not clearly stated. Initial pricing indicates $16.95 and free shipping and then on my payment statement I see they charged an additional "Print and Ship" service charge for $14.96. Not legit.
1 mei 2023
Review zonder uitnodiging
Easy peasy!
This website was easy to use and very user friendly. It has tips on what to and not to.
30 april 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
Convenience of not having to go…
Convenience of not having to go anywhere to have this picture made for my passport. And for the site to tell me, for example to remove my glasses.
28 april 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
Paid for Passport Photos thinking this…
Paid for Passport Photos thinking this was a legit company that had correct directions on how to have someone take your photo using the systems website biometrics.
Wrong! Went to Walgreens to print per the instructions you provided, photo came out too large and didn't meet the photo size 2 x 2 requirements.
Ended up having to go to a different company who took legit passport photos and printed the correct size.
Wish I could get my money back from you guys...since your services literally didn't do as advertised or promised.
27 april 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Hi, hope you are well.
Thank you for leaving us a review.
All our US photo sixes are 2x2, when printing at home or Walgreens you must make sure to choose the 4”X6” glossy photo paper size.
We have a set of instructions guiding you through the process however, you have not contacted us about this issue.
Please email support@passportphotos.com and a member of our team will help proceed further in assisting you and fixing the problem.
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