This company is either a con or those working for it have no idea how to provide customer service. Firstly, we never received our passport photos. We did receive a digital image (which I then had to... Toon meer
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Lees wat reviewers zeggen
Had to take multiple photos all rejected for various reasons. I followed the instructions each time. After about the 4th or 5th submission and a month later… I finally gave up.. I think they are a sca... Toon meer
Photos ordered 30/05 required for passport appointment on 5/06. Paid £11.95 for express delivery. Photos not received by 4/06 so sent message to customer service who did not reply until a week later.... Toon meer
Bedrijf heeft geantwoord
The service was very quick but when I submitted the photos the UK Passport Office (PO) rejected them due to shading on one side of my face. I then discovered that I could take a 'selfie' myself and su... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Take Your Passport and Visa Photos Online. Get your perfect biometric photo (compliance guaranteed). We are all about convenience and speed when it comes to your photos.
Contactgegevens
185 Great Neck Road, 11021, Great Neck, Verenigde Staten
- support@passportphotos.com
- passportphotos.com
1,7
Zeer slecht
75 reviews
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Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Simple and very convenient
Simple and very convenient. I thoroughly enjoyed not having to go out and find a location to update my passport picture. I was able to do it right at home.
27 april 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Thank you for taking the time to leave a review for us.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at Passport Photos.
If I could give less than one star
If I could give less than one star I would. The photo that “supposedly” passed all the passport requirements was given a “poor” quality when I uploaded my photo. That was a complete waste of 18.95. I now need to find somewhere else to get my photo taken.
25 april 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Hi, I hope you are well.
I am sorry to hear your initial image was not accepted, our team will help support you through this.
If your initial photo online was brighter on your screen and also passed our quality control team, and then, came out darker in print in Walgreens - the issue can be with Walgreens brightness settings in their printer at that specific location - which is something we can not control unfortunately.
We have a very clear policy which is if a photo did not pass the passport agency review (which is very rare) we are happy to either issue a full refund or issue another photo for no extra charge.
If you please email our support today (support@passportphotos.com) specify your order number and request and we will be more than happy to review the photo again and print and ship them to you, or have you take another photo for no charge and then ship you the new photo.
Many thanks,
Passport Photos Team
Easier especially if you need a digital…
Easier especially if you need a digital pic only also
23 april 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at Passport Photos.
Passport photo I paid £14.95 for did…
Passport photo I paid £14.95 for did not work on the government website
22 april 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Hi, I hope you are well.
If you please email our support today (support@passportphotos.com) specify your order number and request and we will be more than happy to review the photo again and print and ship them to you, or have you take another photo for no charge and then ship you the new photo.
I am sorry to hear your initial image was not accepted, our team will help support you through this.
Many thanks,
Passport Photos Team
SO EASY!!!
SO easy and the site explains everything very well. Thank you!!
20 april 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
I printed it at Walgreens and they said…
I printed it at Walgreens and they said the photo was too dark, but that’s not what it looked like on the screen. Unfortunately will have to retake it.
19 april 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
First of all, we are sorry yo hear about your Walgreens experience.
If your initial photo online was brighter on your screen and also passed our quality control team, and then, came out darker in print in Walgreens - the issue can be with Walgreens brightness settings in their printer at that specific location - which is something we can not control unfortunately.
Nevertheless, if you please email our support today (support@passportphotos.com) specify your order number and request and we will be more than happy to review the photo again and print and ship them to you, or have you take another photo for no charge and then ship you the new photo.
In general, our pass rate is usually higher than Walgreens or CVS so if the photo pass our quality control it is more likely to pass despite what a Walgreens associate might tell you.
We have a very clear policy which is if a photo did not pass the passport agency review (which is very rare) we are happy to either issue a full refund or issue another photo for no extra charge.
Regards,
Adam
Team PassportPhotos.com
FAST AND GOOD PICTURE
19 april 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at Passport Photos.
Antwoord van PassportPhotos.com
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at Passport Photos.
The photo was not approved by US…
The photo was not approved by US Passport Renewal so I have to start all over again.
11 maart 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Good afternoon, hope your well.
We deeply apologise about the low quality resolution leading to your pictures being rejected.
Unfortunately we have no correspondence from your self with this matter.
However, if you would like to email us at support@passportphotos.com
We can have this amended free of charge if still needed, alternatively a refund is available.
We are looking forward to hearing back from you.
Very easy and convenient.
5 april 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at Passport Photos.
i’m very upset
i’m very upset. i paid a lot of money for two photos. the way it was packaged there was no way to open except to tear the envelope. well in doing this i tore right through one of the photos. unusable.
29 maart 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Hi, I hope you are well.
All our orders are sent in secure envelopes, there is a tab at the top that can be easily opened which would not affect your images.
Please can you contact support@passportphotos.org and send us proof of this.
A member of our team would be more than happy to assist you.
Waste of money
Photos were confirmed as acceptable and then rejected by the Passport Office. A total waste of money. By far cheaper to go to a photo booth and have them emailed to you.
26 maart 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Hi, hope you are well.
We are deeply sorry to hear this was not accepted for you.
However we have had no correspondence from yourself to notify us on this issue.
Please email support@passportphotos.com and a member of our team will help proceed further in assisting you and fixing the problem.
Many thanks,
The team at Passport Photos.
Passport
I will wait until my passport is here before I comment on this entire process but very intuitive and easy to use.
26 maart 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at Passport Photos.
The photo pasted the second review but…not good enough photo audits
The photo pasted the second review but when uploaded the picture, was not good enough and had a poor rating so it could not be used by the Gov.Uk website for a passport photo.. wasted £26 on this
21 maart 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Hi, hope you are well.
We are deeply sorry to hear this was not accepted for you.
However we have had no correspondence from yourself to notify us on this issue.
Please email support@passportphotos.com and a member of our team will help proceed further in assisting you and fixing the problem.
Many thanks,
The team at Passport Photos.
Antwoord van PassportPhotos.com
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at Passport Photos.
I was told the picture was compliant. It was not !
I was told the picture was compliant but the passport agency said it was not . I asked to take another photo but I have not gotten any response from you !!
21 maart 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Hi, hope you are well.
We are deeply sorry to hear this was not accepted for you.
However we have had no correspondence from yourself to notify us on this issue.
Please email support@passportphotos.com and a member of our team will help proceed further in assisting you and fixing the problem.
Many thanks,
The team at Passport Photos.
Easy to use and pictures are good…
Easy to use and pictures are good quality.
21 maart 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at Passport Photos.
easy enough to use.
easy enough to use.
the checkout process was confusing and they tried to sell me something for an extra $14.95 - I'm still not sure what it was but it appeared that i HAD to buy it to complete the order. I guess that's the nature of online businesses always trying to "upsell" the customer. I always try to be cautious regarding those nuisances.
I haven't received my passport photos yet but so far so good. It certainly was easy. 3/20/2023
20 maart 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at Passport Photos.
Very user friendly app
Very user friendly app. The only thing that would make it better would be to enable the user to save a selection of self photos and then choose the best before purchasing.
17 maart 2023
Review zonder uitnodiging
Antwoord van PassportPhotos.com
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at Passport Photos
Antwoord van PassportPhotos.com
Hi, hope you are well.
We are deeply sorry to hear this was not accepted for you.
However we have had no correspondence from yourself to notify us on this issue.
Please email support@passportphotos.com and a member of our team will help proceed further in assisting you and fixing the problem.
Many thanks,
The team at Passport Photos.
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